PAGEPAGE42023全國(guó)職業(yè)院校技能大賽中職酒店服務(wù)賽項(xiàng)專業(yè)英語(yǔ)問(wèn)答賽卷一、餐飲服務(wù)部分情景應(yīng)答及答題要點(diǎn)：1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.2.Q:Howdoyoucheckupontheguest’snameofthereservation?3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?6.Q:Informtheguestthattherestaurantisfullybookedat6pm,andsuggesthimtobookatableat7:30pm.7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?10.Q:Howdoyouasktheguesttocheckhisbill?11.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert.12.Q:Asktheguesthispreferenceforjuice.13.Q:Asktheguest’schoiceofwine.14.Q:Whatwillyousaywhenservingthegueststheirdessert?15.Q:Asktheguesthowhewouldlikehissteakprepared.16.Q:WhatisthedutyofaFoodandBeverageManager?17.Q:TellthegueststhegeneralsequenceofaChinesedinner.18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?19.Q:Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?20.Q:Howdoyouaskabouttheguest’spreferenceforsalad?21.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?23.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.24.Q:Whatdoyousayinseeingofftheguests?25.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.26.Q:Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?27.Q:WhatwillabartendertelltheguestsaboutMargarita?28.Q:Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?29.Q:Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?30.Q:Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?31.Q:Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?32.Q:IftheguestaskswhatkindofdrinksyouhaveintheChineserestaurant,whatwouldyourecommendtohim?33.Q:Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty？34.Q:Afterorderingseafoodforthestarter,steakforthemaincourseinwesternrestaurant,howdoyourecommendtablewinefortheguests?35.Q:Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?36.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?37.Q:Whatwouldyouaskwhentheguestorderswhisky?38.Q:Howwouldyourespondifaguestcomplainedthatthefoodistooslow?39.Q:Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill?40.Q:Whatwouldyouaskiftheguestwantstosettlehisbill?41.Q:Howdoyoumakesureofthenumberofpeopleinthedinnerparty?42.Q:Howdoyouasktheguestswhoispayingforthedinner?43.Q:Howdoyouaskthegueststotaketheirseats?44.Q:Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?45.Q:Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?46.Q:Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?47.Q:Whatwouldyoudoiftheguestcallsforroomservice(breakfast)？48.Q:What’sthestandardofexcellenceforrestaurantserviceinadeluxehotel?49.Q:Telltheguestsaboutthechoicestheyhaveformaincourse.50.Q：Asktheguesthispreferenceforfriedeggs.二、前廳、客房服務(wù)部分情景應(yīng)答及答題要點(diǎn)：1.Q:Whentheguestwantstobookastandardroominyourhotel,butyoudon’tknowwhetheryouhavearoomornot,whatshouldyousayasareservationassistant?Q:Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?Q:Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110volts?Q:Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?Q:Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?Q:TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellowswhoismakingareservationoverthephone.Q:Aguesttellsyouthatheisattendinganimportantconference,andwantstohavehissuitdry-cleanedassoonaspossible.Whatwillyoudotohelp?Q:What’stheinformationyougivewhenyou’reintroducingaguestroomtotheguest？Q:Whenaguestwantstoknowhowlongittakestogettotheairport.Whatshouldyousay？Q:Iftheguestsayshewouldliketosleeplatethenextmorning,whatwillyousuggest?Q:Aguestwondersiftheoutdoorswimmingpoolofthehotelisarightplacetocooloffandrelax.Q:Iftheguestasksyoutolookafterthebabyforher,whatwillyousay?Q:Whatwilltheattendantsaytohelpifaguestaskstohaveastainonhisclothesremoved?Q:WhatwillyousayiftheguestcomplainsthebeefsteaksentbyRoomServiceisrare,whileheaskedforwell-done?Q:Whatwillyousayifthereisnoroomavailablefortheguestwhoiscallingtomakeareservation?Q:Howdoyourespondtoanunexpectedrequestfromtheguest?Q:Whatwillyousaytohelpwhentheguestsaysthelinetosomewhereisalwaysbusy?Q:TelltheguesthowtoaskforRoomServicebytelephone.Q:Howtorespondtoaguest'srequestforalatecheck-out.Q:ExplaintotheguesttheuseoftheHotelServiceDirectory.Q：Whatisnotincludedintheroomcharge?Q:TelltheguestsaboutthevoltagedifferencebetweentheUSAandChina;remindhimthatthesocketsinthebathroomarefor110voltsand220voltsrespectively.Q:Theguestwouldprefertheturndownserviceforhimafter9:00pmwhenyou’llbeoffduty.Howdoyourespond?24.Q:Explaintotheguesthowtousethedoorknobmenutoorderandhavehisbreakfastintheroom.25.Q:TheguestordersRoomService,andnowyouaredeliveringhisbreakfasttotheroom.Whatdoyousayafterknockingonthedoor?26.Q:Phonetheguestandtellhimthatyou’vefoundthecellphonehelosttheotherday.27.Q:Apologizetotheguestforthedelayofhisbaggagedelivery.28.Q:AvisitorcomestomeetMr.SmithinRoom2501,butheisnotintheroomnow,whatdoyousaytothevisitor?29.Q:Howdoyourespondifaguestcomplainsthatoneofthepillowsinhisroomsmellsfunny?30.Q:Howdoyoucheckwiththeguestwhensendinguphisluggage?31.Q:Howdoyouasktheguesttomakesureifthereissomethingidenticalattachedtohisluggage?32.Q:Howdoyourespondwhentheguestrequireswake-upservice?33.Q:Telltheguestwheretoleavehislaundry.34.Q:Tellthegueststocontactyouwhentheyhaverequests.35.Q:You’resendingbackthelaundrytoMr.Dave.Tellhimabuttononhisshirtismissing,andyou’vesewedonanewoneforhim.36.Q:Oneguestlooksworried,showyourconcernandofferyourhelp.37.Q:HowdoyouasktheguesttosignthenameinthePOSlist?38.Q:Theguesttellsyouthathe’sjusthadashower,andthebathroomisquiteamess.39.Q:Howdoyougreetthechecking-inguestsattheFrontDesk?40.Q:Whataretheitemsofinformationareceptionistshouldasktheguest