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CABRILLOCOLLEGE

TECHNOLOGYASSESSMENTAND

THREEYEARPLAN

AREPORTANDRECOMMENDATIONS

TOTHEGOVERNINGBOARD

CABRILLOCOLLEGETECHNOLOGYSTEERINGCOMMITTEE

JUNE4,2007

CABRILLOCOLLEGE

TECHNOLOGYASSESSMENTAND

THREEYEARPLAN

AREPORTANDRECOMMENDATIONS

TOTHEGOVERNINGBOARD

CABRILLOCOLLEGETECHNOLOGYSTEERINGCOMMITTEE

JUNE4,2007

TableofContents

ExecutiveSummary 1

Overview 15

Infrastructure 17

WAN,LAN,SAN,Servers,andTelephony 17

SystemSafety,Security,andDisasterRecovery 23

TrainingandSupport 27

AdministrativeTechnologyTraining 27

InstructionalTechnologyTraining 28

ITPersonnelTraining 30

AdministrativeandInstructionalTechnologyEndUserSupport 31

Datatel/ERPandTelephoneRegistration 35

DatatelOverview 35

WebAdvisor 38

OperationalConsiderations 47

ITProjectManagementandPrioritization 47

EmployeeE-mailandSPAMFiltering 48

EmployeeAcceptableUsePolicy 49

StudentAcceptableUsePolicy 55

CurrentAdministrativeTechnologyUsage,Hardware,andStandards 59

MaintenanceandRepairs 68

CurrentInstructionalTechnologyUsage 69

Personnel 71

ITPersonnelStaffingLevels 71

InstructionalTechnologyConsiderations 75

StudentPrinting 75

DistanceEducationandLearningManagementSystems 76

SmartClassrooms 80

WebPresence 83

Budget 89

Appendices 100

AppendixA,2007-2017ProjectedCapitalBudgetExpenditures 101

AppendixB,2007-2010ProjectedCapitalBudgetExpenditures 102

AppendixC,InfrastructureOptionsandCosts 103

AppendixD,ServerOptionandCosts 108

AppendixE,SmartClassroomOptionsandCosts 109

AppendixF,InstructionalPC/MacReplacementOptionsandCosts 111

AppendixG,AdministrativePCReplacementOptionsandCosts 113

AppendixH,MiscellaneousCapitalBudgetExpenditures 115

AppendixI,CaliforniaCommunityCollegeTechnologyStaffingLevels 116

AppendixJ,AdministrativeTechnologyTaskForceReports 119

AppendixK,InstructionalTechnologyTaskForceReports 181

LetterofIntroduction:BrianKing

May21,2007

DearAssociateVicePresidentOwen,

IwanttoexpressmyappreciationtoyouandthemanymenandwomenoftheCabrilloCollegefamilywhohaveworkedsohardtocompletethiscomprehensivetechnologyplan.TechnologyisinfusedineverypartofwhatwedoatCabrillo,andthisthoroughplanningprocessprovidesguidanceforthecollegeaswemakechallengingdecisionsabouthowtoallocatescarceresourcestomeettheneedsofourstudents,facultyandstaff.

ThedevelopmentofthetechnologyplanisashiningexampleofhowsharedgovernanceworksatCabrillo.Thevariouscommitteesandgroupsworkingontheplandidanoutstandingjobofanalyzingourneedsacrosscampus.

Ilookforwardtotheimplementationphaseofthetechnologyplan,andamconfidentthatwewillcontinuetoworktogethertobuildatechnologyinfrastructureasweapproachCabrillo’sfiftiethanniversaryin2009!

BrianKing

President

LetterofIntroduction:RoryO’Brien

May21st,2007

WhatyouholdinyourhandsisauniquedocumentinthehistoryofCabrilloCollege.Facultyrealizetheimportanceofmaintainingandenhancingourabilitytousetechnologyinandoutsideoftheclassroomtosupportstudentlearning.Ourstudentsareincreasinglymore‘techsavvy,’andmanyofusalreadyusetheinternetasaregularpartofourcourses.Forustechnologyisanecessitynotsomethingwemightwishfor.

Theprocessinvolvedinproducingthisdocumentalsodeservesacknowledgement.TheTechnologySteeringCommittee,FocusGroupsandvariousTaskForcesthathavemadethisreportarealityaretobecommendedfortheireffortstoincludeinputfromasmanysourcesaspossible.Themethodologyusedhereshouldserveasamodelforelicitingandincorporatingthediverseviewsofourcampuscommunityinarepresentativefashion.

Cabrillo’sfutureistiedinextricablytoourabilitytoembraceandmakethebestuseofavarietyofmodesoftechnology.Thechallengeforthecollegeistofindwaystoutilizetheroadmapoutlinedinthisreport.Wemustbringourcurrentsystemsandinfrastructureuptodateandlayafoundationthatenablesustocontinuallysupportthesuccessofourstudentsthroughtheuseoftechnology.

RoryO’Brien

President,FacultySenate

LetterofIntroduction:StephanieStainback

May16,2007

DearCabrilloCommunity;

Iamexcitedtobeabletowritethisletterofintroductionandsupportforourcomprehensivethree-yeartechnologyassessmentandplan.Inmyroleaspresidentoftheclassifiedunion,Ibothseeandhearabouttheeffectsoftechnologyonourabilitytodoourjobs.Asmoothandsophisticatedtechnologicalenvironmentmakesthejobsthatsupportstaffperformmucheasier.Anantiquatedandunreliabletechnologicalenvironmentcreatesredundancy,drudgery,anddoesnotmaximizetheskillsofsupportstaff.

ThisplanmakesitveryevidentthatCabrilloCollegeiscommittedtobothrecognizingourcurrenttechnologicalchallenges,andaddressingtheminarealisticmanner.IwasnotsurprisedtohearofourITstaffshortageswhenwearecomparedtoothercomparablecommunitycolleges,butremainhopefulthat,nowthatthescopeoftheproblemhasbeenidentified,thatwecanmoveforwardinbeginningtoaddresstheissuesofbothstaffingandinfrastructureinasystematicfashion.

Onbehalfoftheclassifiedstaff,IwouldalsoliketothankAssociateVicePresidentBobOwenforthewayinwhichthisplanwascompiled.Itdemonstratesacommitmenttosharedgovernancethattheentirecollegecanbeproudof.

Sincerely,

StephanieStainback

President,CabrilloClassifiedEmployeesUnion

FORWARD

Thisplanrepresentsthehardworkofsome75Cabrilloemployeesoverasevenmonthperiod.Allemployeegroupsandstudentscontributedtothecreationofthisplan.

Cabrillocanberightfullyproudofitstechnologyheritage.Asnotedintheplan,someaspectsofthetechnologyenvironmentatCabrilloneedupdating,butthisinnowaydetractsfromtheexemplaryeffortsofCabrillo’sfaculty,staff,andadministrationtoutilizetechnologytoimproveinstructionaldeliveryintheclassroom,andtoprovidestreamlinedservicesandsupporttoourstudentsandtoouremployeeswhosupportourcollege.

IwishtoespeciallyacknowledgetheeffortsoftheInformationTechnologystaff,whichhasprovidedandcontinuestoprovidethecollegecommunitywithcreative,effective,andrelevantsolutionstoitstechnologyneeds.

Finally,IwishtoacknowledgetheworkoftheformerDirectorofComputingResources,AlHolbert.HiredasaBiologyInstructorin1967,AlassumedtheresponsibilityfortechnologysupportandservicesatCabrilloin1990,andcreatedateamofprofessionalswhoarededicatedtoprovidingourusercommunitywithexcellentcustomerservice.

RobertOwen

AssociateVice-President,InformationTechnology

CabrilloCollegePlanningCouncil

PegiArd Vice-President,BusinessServices

YolandaInchauregui StudentRepresentative

SteveHodges FacultySenateRepresentative

ReneeKilmer Vice-President,Instruction

BrianKing President

RoryO’Brien FacultySenatePresident

ManuelOsorio Vice-President,StudentServices

DanRothwell FacultySenateRepresentative

StephanieStainback CCEU

EllenStuck CCEU

AlexTaurke CCFTRepresentative

KathieWelch DivisionChair

TechnologySteeringCommittee

BobOwen Chairperson

PegiArd Vice-President,BusinessServices

JohannaBowen LibraryDirector

CoryBrown StudentRepresentative

DougDeaver BusinessServiceRepresentative

BarbaraDurland CTCDirector

JohnGovsky CCFTRepresentative

SueHaas ITDepartmentRepresentative

SteveHodges FacultySenateRepresentative

CalaisIngel DSPSRepresentative

CharlotteJensen CCFTRepresentative

ReneeKilmer Vice-President,Instruction

JohnMauceri CCEU

GaryMarcoccia FacultySenateRepresentative

RachelMayo WatsonvilleCenterDirector

SueNerton ProgramDirectorsRepresentative

ManuelOsorio Vice-President,StudentServices

PamPoandl CCEU

RayRider ITDepartmentRepresentative

CathyReno CCEU

GeorgRomero FacultySenateRepresentative

DavidSheftman FacultySenateRepresentative

DeborahSoria StudentServiceRepresentative

FrancineVanMeter LRC/TLCRepresentative

JimWeckler Instruction

AdministrativeTechnologyFocusGroup:

DeborahSoriaandBobOwen Chairpersons

LoriAmato CCEU

DougDeaver FacilitiesPlanning

RickFillman PlanningandResearch

KateHartzel StudentServicesRepresentative

EileenHill Foundation

MasinaHunnicutt AdmissionsandRecords

CalaisIngel DSPS

JayJackson Counseling

DanMartinez Instruction

MarcelloNogueira WatsonvilleCenter

JoeNugent MaintenanceandOperations

MaryPlanding MarketingandCommunications

PamPoandl CCEU

RayRider InformationTechnology

GeorgRomero FacultySenate

BarbaraSchultzPerez CCFT

BarbaraShingai HumanResources

DeborahSoria FinancialAid

InstructionalTechnologyFocusGroup:

BarbaraDurlandandFrancineVanMeter Chairpersons

JohannaBowen Library/LRC

JenniferCass FacultySenate

AurelieChen HWPEA

BarbaraDurland CTC

JohnGovsky CCFT

JimGriffin CCFT

OliviaHand StudentServicesRepresentative

PaulHarvell HASS

SueHass IT

LeahHlavaty CCEU

CalaisIngel DSPS

CarolynJackson InstructionalDevelopment

RachelMayo WatsonvilleCenter

WendyNorris VAPA

ShawnOgimachi Counseling

RockPfotenhauer CareerEdandEconomicDevelopment

DavidSheftman BELA

LaluSimcik NAS

JimWeckler Instruction

TaskForces

Administrativetechnologytrainingandendusersupport

GeorgRomero(Chair)

CarolJacobs

HollyCosta

FranciscoPonce

CarolynJackson

RickFillman

FrancineVanMeter

BobOwen

CurrentAdministrativeTechnologyusage,AdministrativeTechnology

Standards,AdministrativeTechnologyHardwareMaintenanceandRepairs,and

CurrentAdministrativeTechnologyInfrastructure

DeborahSoria(Chair)

MelodyMills

CarolJacobs

BobOwen

DougDeaver

LoriAmato

MasinaHunnicutt

RickFillman

DianeChavarria

RheaLeonard

SueTorres

RayRider

CurrentInstructionalTechnologyInfrastructure

RayRider(Chair)

RachelMayo

AurelieChinn

BarbDurland

CurrentInstructionalTechnologyUsage(includingLibrary)

RachelMayo&JimWeckler(Co-chairs)

RheaLeonard

JohannaBowen

CalaisIngel

DatatelERPSystemandTelephoneRegistrationSystem(T-Reg–

HawkTalk)

SueHaas(Chair)

MarcyWieland

DeborahSoria

RickFillman

JayJackson

MasinaHunnicutt

PhilRodriguez

ShellyWest

DistanceEducationandWebCT

RoryO'Brien&JenniferCass(Chair)

WendyNorris

JohnGovsky

JohannaBowen

FrancineVanMeter

MikkiAdams

EmployeeAcceptableUsePolicy

BobOwen(Chair)

MaryPlanding

BarbaraSchultz

KateHartzell

BarbaraShingai

EmployeeE-mailandSPAMFiltering

RayRider(Chair)

CarolJacobs

MikkiAdams

JohnMauceri

CelesteHewitt

FutureInstructionalTechnologyInfrastructure

JimWeckler&RachelMayo(Co-chairs)

RayRider

BobOwen

DavidSheftman

FrancineVanMeter

JohannaBowen

LaluSimcik

LeahHlavaty

InstructionalTechnologyEndusersupportstructure

BarbDurland(Chair)

CarolynJackson

JimGriffin

LeahHlavaty

SueHaas

SueNerton

InstructionalTechnologySupportPersonnel

BarbDurland(Chair)

JohannaBowen

HollyCosta

MarceloNoguiera

InstructionalTechnologyTraining

FrancineVanMeter(Chair)

DavidSheftman

RobinMcFarland

NancyStucker

ITPersonnelStaffingLevels

BobOwen(Chair)

DianeGoody

PamPoandl

RayRider

SueHaas

MasinaHunnicutt

ITPersonnelTraining

BobOwen(Chair)

RayRider

SueHaas

BarbaraDurland

MarceloNogueira

ITProjectManagementandPrioritization

BobOwen(Chair)

GeorgRomero

JoeNugent

OliviaHand

SueHaas

RayRider

BarbaraDurland

EileenHill

LAN,WAN,andTelephonyInfrastructure

RayRider(Chair)

MaryPlanding

RickGraziani

SteveHodges

LeonardoGonzalez

BobOwen

MarceloNogueira

SmartClassroomsandrecommendedinstructionaltechnologyhardwareand

software

DaveBalogh(Chair)

GaryMarcoccia

ConradScott-Curtis

BrianLegakis

RenéeKilmer

JohnGovsky

RachelMayo

LeahHlavaty

LaluSimcik

StudentAcceptableUsePolicy

CalaisIngel(Chair)

TopsySmalley

CarolynJackson

StudentInformationDistributiontoInstructorsandOnlineGrading

MarcyWieland(Chair)

SueHaas

MasinaHunnicutt

JayJackson

AurelieChinn

StudentPrinting

JohannaBowen(Chair)

MarceloNoguiera

BarbDurland

ChryelNicholson

AnnSchwartz

SystemSafety,Security,andDisasterRecovery

BobOwen(Chair)

EileenHill

DanSanderson

ByronCornwell

ShellyWest

SueHaas

JudyPeriera

RayRider

WebAdvisor

MarcyWieland(Chair)

LenaMason

JayJackson

CarolynJackson

DeborahSoria

MasinaHunnicutt

DanMartinez

SueHaas

WebPresence

MaryPlanding(Chair)

JohnMauceri

EileenHill

CalaisIngel

TerriEvans

LeslieRead

LenaMason

JayJackson

RickFillman

JohannaBowen

TechnologyDepartmentStaff

MikkiAdams NetworkAdministrator

DianeChavarria WatsonvilleLIA

ByronCornwell SystemsAnalyst/Programmer

HollyCosta TelephoneMaintenanceTechnician

BarbaraDurland CTCTechnologyCoordinator

PeteFernandez InformationTechnologyCoordinator

WadeGil ComputerSystemsMaintenanceTechnician

SueHaas TechApplications

AprilHyder ComputerSystemsMaintenanceTechnician

CarolJacobs HelpDesk/SupportAssistant

DanJohnson SystemsAnalyst/Programmer

RheaLeonard FacultyLabInstructor

JohnMauceri Wan/WebAdministrator

MelodyMills ComputerSystemsMaintenanceTechnician

ChyrelNicholson ComputerSystemsMaintenanceTechnician

MarceloNogueira WatsonvilleTechnologyCoordinator

BobOwen AssociateVP,InformationTechnology

PamPoandl ComputerSystemsMaintenanceTechnician

RayRider Manager,TechServices

DanSanderson WAN/WEBAdministrator

LeeSchulz MultimediaServicesSpecialist

AnnSchwartz ComputerSystemsMaintenanceTechnician

LorenWashburn ComputerSystemsOperationsSpecialist

MarcyWeiland SystemsAnalyst/Programmer

SteveWheeler SystemsAnalyst/Programmer

KathyWilliams AdministrativeAssistant

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ExecutiveSummary

Cabrillo’stechnologysystemshaveservedthecollegewellovermany,manyyears.Thecollege’sfaculty,classifiedpersonnel,managers,andtheInformationTechnology(IT)Departmentstaffhaveemployedamyriadofinnovativetechniquesandsolutionsthathaveprovidedaconsistentlyhighqualityoftechnologyservicesforstudents,faculty,andstaff.Theyhavemadethebestandfullestuseofthetechnologiesthathavebeenavailabletothem.

Overthelasttenyears,thetransitionoftheUnitedStateseconomy,andCalifornia’seconomyinparticular,fromanindustrial-andservice-basedeconomytoaninformation-andknowledge-basedeconomy,hasincreasedthedemandfor,andcreatedtheexpectationof,appropriateprogrammaticandtechnologyresponsesfromthenation’sinstitutionsofhighereducation.

Thistransition,combinedwiththeexplosivegrowthofdigitalmediaandonlinetechnologies,hasplacedenormousstressonthetechnologysystemsthatservicethenation’scollegesanduniversities.Cabrillohasnotbeenimmunetothis.Infact,attheverytimethatdemandfortechnologysupportandserviceshasexploded,thebudgetrealitiesofCalifornia’scommunitycollegeshaveprecludedtheabilitytoadequatelymaintainexistingtechnologysystemsandinfrastructure,andalsoemployadequatestafftoprovidetechnologysupportandservices.

Thereislittledoubtthatstudentsandinstructorswillcontinuetodemandeverincreasinglevelsoftechnologysupportandservices.Students,especiallythoseintheGenX(born1961–1981),andtheMillennial(born1981–200?)generations,expecttoengagetechnologysystemsthatareinteractive,real-time,authentic,intuitive,andalwaysavailable.Theirexpectationsoftechnologycanbesummarizedbythreewords:on-time,real-time,andallthetime.Inaveryrealsense,thecollege’swebpresence–supportedbythecollege’stechnologyinfrastructure–isthefrontdoortotheworld.Studentswillshopforcollegesontheweb,andbasetheircollegeenrollmentdecisionsontheirexperiencesinengagingacollege’swebpresenceandunderlyingtechnologies.

Thegrowingdemandfortechnologyandrelatedsupportservicesisreflectedinthecollege’sAccreditationSelf-StudyReport.Sevenoftheelevenstandardsinthereportreferencetechnology,asnotedbelow:

PlanforStandard1B,InstitutionalEffectiveness:

RevisetheFacilities,Watsonville,andTechnologyPlanstomoreclearlycoherewiththeCollegeMasterPlan.

PlanforStandard2A,Instruction:

ImplementCurricuNet(thenewlypurchasedcurriculumdevelopmentandmanagementprogram)tomoreadequatelyaddresstheneedsofthecurriculumprocess.

Implementtechnologicalinnovationsthatwillassistinstructionaldivisionsinmeetingthechallengesofcourseschedulingandenrollmentmanagement.

PlanforStandard2B,StudentSupportServices:

Communication:thecollegewilldevelopandimplementaplantobetteradvertiseandexplaintherangeofstudentservicestostudents,faculty,andstaff.Thisplanwillspecificallyaddress:studentextra-curricularopportunities;regularupdatesanddistributionofpolicybooksandcollegepublications;improvedstorageandsecurityofstudentrecords;improvedcommunicationregardingprogramreview,assessmentprocesses,andbudgetingwithintheStudentServicesprograms;andimprovedcommunicationamongallcollegecomponents,particularlyaboutchangesthatimpactotherservices.

EqualAccess:thecollegewillcontinuetoexpandtheservicesandinformationavailabletostudentsviatheInternet.ThecollegewillenactpoliciestoensurethatallmembersofCabrillo’sdiversecommunityhaveaccesstothecollege’sstudentservices.

PlanforStandard3A,HumanResources:

ImproveawarenessofavailableHRresourcesforaccessingHRpolicies,procedures,andotherinformationrelatedtopersonnelissues,includingtheirupdatedwebsite

PlanforStandard3B,PhysicalResources:

Enhancesecuritybyimprovingthealarmandkeydistributionsystems(thecollege’salarmsystemsusetheexistingcollegenetwork).

Standard3C,TechnologicalResources:

Developacollege-wideprocessforrequestingtechnologyfunding,recognizingthespecializedneedsofindividualdepartmentsandprograms.

Addressconcernsabouttheadequacyofstaffandfacultytrainingintechnology,includingDatatel.

Createacollege-widetechnologymaintenanceandreplacementplanforallprograms,bothinstructionalandnon-instructional.

Addresstechnologystaffingneedsthroughthehiringpriorityprocess.

IncreasethetechnologicalsupportfortheInstruction,StudentServices,andBusinessServicescomponentstofacilitatebetterenrollmentmanagement.

PlanforStandard4A,DecisionMakingRolesandProcesses:

Developaplantoimprovethecollegewebsite,tokeepitmorecurrent,andtomakesurethatfacultyandstaffarefamiliarizedwithitsusefulnessasaresource

Cabrillo’sTechnologyPlanhastwogoals:

Completeandfulldisclosureofthecollege’sexistingtechnologyenvironment;and

Clearandaccuratedescriptionsofthealternativesavailabletomeetanydeficienciesthatmaybepresent.

Thisplanmakesanumberofrecommendations,themostsalientofwhicharediscussedinthisExecutiveSummary.Byfar,thetwomostpressingtechnologyissuesfacingthecollegeinvolveinfrastructureandstaffing,andarediscussedbelow.Followingthesesections,theothermajortechnologyissuesinthisplanarebrieflyaddressed.

Infrastructure

Thecollege’sexistingtechnologyinfrastructureisfragile,support-intensive,andoutdated.

TheSiemen’stelephonesystemis12yearsold;itisnotcoveredunderaserviceagreement,replacementpartsarenolongerbeingmanufactured,thevoicemailsystemisatcapacity,andstaffcannoteasilyadministerthetelephonesystemorfacilitatemovesofpersonnelfromoneofficetoanother.Ifthesystemshouldexperiencecatastrophicfailure,thecollegemostlikelywillbewithouttelephonesforapproximatelysixtoeightweekswhilecollegestaffinitiateanemergencyprocurementprocesstoprocureandinstallanewtelephonesystem,atacostthatwillbesignificantlymorethanthecostofasystemprocuredundernormalcircumstances.

Thenetwork’stwoCiscocoreswitches–thekeypiecesofthecollege’snetwork–areeightyearsold,andbeyondend-of-life.ThismeansthattheyaresooldthatCiscowon’tprovidesupportforthem,evenonafeebasis.Theyarenotcoveredunderanyserviceagreements,theiroperatingsystemsusealanguagethatisextinct,andtheydonotsupportmodernnetworkingprotocols.

Ifthecoreswitchlocatedontheupperhalfofthecampusfails,thatpartofthecampuswillloseallconnectivitytothenetwork.Ifthecoreswitchlocatedonthebottomhalfofthecampusfails,thecollegewillloseallconnectivityfortheentirecampus.Failureofacoreswitchmeanslossofwidespreadaccesstomission-criticalsystems,includingthestudentsystem(grades,schedules,transcripts,financialaid,registration,etc.),thebusinesssystem(thecollege’sbooks,payroll,etc.),andthehumanresourcessystem(basicemployeedata).

Intheeventofafailure,thecollege’sexistingplancallsfortakinganextraend-of-lifecoreswitchidenticaltotheonethatfailed,andtryingtoprogramandconfigureit(usinganextinctlanguageforwhichnosupportisavailable)sothatitwillwork.Mostlikely,intheeventoffailureofthecoreswitches,thecollegewillneedtoinitiateanemergencyprocurementprocesstopurchaseandimplementnewcoreswitches,aprocessthat,asnotedearlier,islikelytotakefourtosixweeks,atacostthatwillbesignificantlymorethanasystemprocuredundernormalcircumstances.

Overhalfofthecollege’snetworkserversareoverfouryearsold,andnotcoveredbyanyserviceagreements.

Overhalfofthecollege’sphysicalnetworkwiringclosetsareinpoorcondition,andhalfofthecollege’sphysicalnetworkwiringisnotlabeledandisnotrepresentedonanyhardcopyorelectronicplans.

Theexistingnetworkdesign,whileprovidingthevehiclethathasallowedcollege’sinfrastructuretosustaintheservicelevelthatcurrentlyexists,precludesfurthergrowthorexpansion.

GivenanenvironmentofincreasingdemandsforsupportandservicesfromtheInstructionalServices,StudentServices,andBusinessServicesDepartments,andtheincreasingexpectationfromthecollege’sstudentbodythattheinfrastructurewillbeabletosupportaccesstoneededsystemsona24x7x365basis,Cabrilloneedstoimplementaninfrastructuredesignandprocurenewnetworkcomponentsthatincreaseaccesstoservices,minimizestaffsupportrequirements,andprovidethecapabilityforeasyandlow-costexpansion.

Consequently,thisplanrecommendstheprocurementandimplementationofaCiscoinfrastructurethatsupportsVoice-over-IP(Voice-over-IPallowsthecollegetoutilizeitsdatanetworktocarryvoicetrafficaswell).Suchasolutionwouldprovide:newequipmentthatwillaccommodatetheincreaseddemandsthatourstudentsandfacultywillplaceonthenetwork;increasednetworkanddatasecurityandreliability;asystemthatisscalable,flexibleandthatstaffcaneasilymanage;thecapacitytodelivervideooverthenetwork;theabilitytoimplementwirelessnetworkingthroughoutthecampus;andtheabilitytoprovidetelephonyoverthenetwork.

Regardinginfrastructure,thisplanrecommendsthefollowing:

Replacetheexistingdataandtelephonysystemswithasingle,integratedCISCOsolutionprovidingVoice-over-IP,wirelessnetworkaccess,and24x7x365access(cost:$2,031,463).

RedesigntheexistingAptosnetworksothatitissegmented(cost:$50,000).Thisitemisnotneededifthevoiceanddatasolutioninthefirstbulletisimplemented.

Implementafirewallappliancewithnetworkintrusiondetectioncapabilities(cost:$25,662).1

ProvideWatsonvillewithaDS3circuit(cost:$15,000).1

CreateaUPSreplacementplanforIDFsandbudgetaccordingly(cost:$50,167).1

Traceoutandlabelthecollege’sfiberandcopperruns(cost:$20,000).1

Implementcampus-widewirelessnetworking(cost:$160,118).1

Rewire17wiringclosetstobringthemuptostandard(cost:$77,000).1

Addanadditional3.3TBofstorage($30,000).1

Addtwoadditional8-portmodulestoeachoftheSANfiberchannels(cost:$8,000).1

Implementaremote-controlhelpdeskandPC/Macmanagementsolution(cost:$287,000).1

Virtualizeasmanyphysicalserversaspossible(cost:$80,000).

AddanadditionalfirewalltoprotecttheERPsystem(cost:$15,000).

ImplementacentrallymanagedSpywaresolution(cost:$40,000).

Conductasecurityauditofthecollege’snetwork(cost:$20,000).

Implementacollege-widedocumentimagingsystem(cost:$125,000).$100,000ofthiscosthasalreadybeenbudgeted.

Provideapay-for-printsystemforstudentprinting(cost:$38,000).Thefullcostof$38,000forthisitemhasalreadybeenbudgeted.

ImplementSmartClassrooms,refreshingeveryfiveyears(cost:$336,000peryear).

ImplementafiveyearinstructionalPC/Macreplacementcycle(cost:$246,720peryear).

ImplementafiveyearadministrativePC/Macreplacementcycle(cost:$243,120peryear).

Maintainstandardconfigurationsforsimilarswitches.

ReplacetheWatsonvillerouters(cost:$25,000).

PurchaseanewSAN(FY2009-2010)(cost:$140,000).

Establishaknown,publishedwindowoftimethatcouldbereservedforsystemsmaintenance.

TechnologySupportStaff

Toascertainthelevelofstaffingforthecollege’sITDepartment,asurveywasdistributedto20comparablesimilarsizesingle-campussisterinstitutionsinMarch2007.17collegesrespondedtothesurvey,representingan85%responserate.

Byanymeasure,Cabrillo’sITDepartmentisunderstaffed.Thelackofappropriatestaffinglevelshasresultedinlongdelaysinimplementingsoftwaremodulesthatthecollegeownsthatcoulddirectlyandimmediatelyimproveastudent’sexperiencewhilehereatthecollege;hascauseddelaysinimplementingsoftwaremodulesthatthecollegeownsthatwouldimmediatelyanddirectlyhelpfacultyandstaff;andhasreducedthequalityandquantityoftechnicalsupportthatITDepartmentstaffareabletoprovidetotheusercommunity.FortheexistingITstaff,thelackofappropriatestaffinglevelshasresultedinincreasedstresslevels,in