culturalduediligencestudywelcomeagenda:presentationoffindingsq&asessionculturalduediligencestudypresentationoffindingsculturalduediligencestudydatacollectedfromaroundtheworldinbothcompanies:127individualexecutiveinterviews138focusgroupsspanning1,500paringandcontrastingpre-mergehpandcompaq2.definitionssimilarities-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatmatchedtheothercompanydifferences-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatwereatoddswiththeothercompanyuniquecommentary-thingsthatpeopleineachcompanyexpressedveryoftenwhichthoseintheothercompanytalkedmuchlessabout3.thefindingsreflectperceptionscongruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization5inputhponhpsimilaritiesproudaboutHPlegacyindustryconsolidatingdisadvantagedinsupplychainandoverheadcostsgoodproductsuniquecommentaryprideinsuccesslinkedtoinnovationtechnical/engineeringheritagegoodreputationwithcustomerspowerhistoricallywiththebusinessandthebackendcompaqoncompaqsimilaritiesstrongbrand,productsandservicesindustryconsolidatingdisadvantagedinsupplychainandoverheadcostsgoodproductsuniquecommentaryhistoricallyfast,nimble,andabletoexecutetraditionallyshort-termfocusedfastgrowththroughnewbusinessmodelredefinedcomputinglandscape6congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization7strategyhponhpsimilaritiestop-downstrategy;mid-managementnotinvolvedneedforplanningandexecutionprocessdifferences

strategyislong-termorienteduniquecommentarystrategyincreasinglyunclearasyougodowntheorganizationstrategyhastobetranslatedintosomethingconcretecompaqoncompaqsimilaritiesstrategycomesthroughatop-downprocesslittle/nostrategicprocessdifferencessusceptibletofrequentchangesindirectioncustomerfocusedwithashort-termorientationtowardthemarket;interfereswithinvesting/buildingforthefutureuniquecommentarytendencytobeinfluencedmorebymajorcustomeraccountsthantechnologicaladvancements8congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization9workhponhpdifferencesrespectforprocessstrongplanningandfinancialprocessesworkprocessisorganizationallybased,verticallystrong,workswelluniquecommentaryautonomyinmanagingone’sownworkisthenorm;accountabilityatindividualleveluppermanagementdoesnotseemtobeheldaccountableinthesamewayasotherspoorcross-functionalaccountabilitiesandownershipofworkcompaqoncompaqdifferencesprocessseenasbureaucracy,aversiontoprocesseslackofclear,disciplinedprocessesworkprocess:swatteamsuniquecommentarytechnologyisgreatinformationsystemsarenotintegratedmultitaskingisanormwork-lifebalanceisnotachieved10congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization11peoplehponhpsimilaritieslowcredibilityinleadershipdifferencesleadershipfocusedonrelationships(howthingsgetdone)uniquecommentarymulticultural,diverse,dedicatedworkforceteam-orientedlosingthe“familyfeeling”lowerlevelsofmanagementareinformal;topmanagementismoreformalandremovedrecentchangesledtolowmoralecompaqoncompaqsimilaritieslowcredibilityinleadershipdifferencesleadershipachievement-oriented,ruggedindividualists(whatgetsdone)uniquecommentarypeoplearebright,committed,andworkhard,longhoursgoodinterpersonalrelationshipslearninghappensonthejobinsufficientinvestmentintraininganddevelopmentpeopledonotfeelempowered,exceptinfield12congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization13formalorganizationhponhpsimilaritiesgoalschangetoooften;theyareunclear,executionnotenforcednoconsequencesfornotmeetingobjectives;performancemetricsunclearorabsent,differacross“silos”front-end/back-endstructureexacerbatedproblemswithaccountabilityhpishorizontallychallengedmorepowermovingtothefront-endorganizationhpisbecomingmorecentralizeddifferencesnocommonprocessfordecisionmaking;verytop-down,slow,longdecisioncycletimes;butthoughtfulandhighinvolvementgeneralperceptionthatdecisionsarerarelymade,buttendtostickoncemadecompaqoncompaqsimilaritiesgoalschangefrequentlyandnotsynchronizedbetweenfront-endandback-endorganizationspeoplearenotheldaccountable;structureandmeasurementsystemscloudaccountabilitystrongmatrixmanagementleadingtofuzzylinesofaccountabilitiesperformancemanagementinconsistent,generallypoorplanningandcontrolcross-organizationalcollaborationdifficultcountrymanagersarekingsmanythingsareverycentralizeddifferencesdecisionsmadequicklyalotof“checkingin”tomakeadecision,iterativedecisions,top-down14congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization15informalorganizationhponhpasstrengthsimilaritiesstrongsenseofethicsstrongcustomer-focus(makegreatproducts)teamculture,havetobepartofthegroupgettingresultsisrewarded,sometimeseffortwithoutaresultgetsrewardedhavingbignewideasisvaluedtreatpeoplewithdignitymultiplesubculturesdifferencesconflictavoidanceandover-compromisearenormaltitlesnotreferenced,egalitarianuniquecommentary“silomentality”failuredeservesasecondchancediversityandpeoplearevaluedcompaqoncompaqsimilaritiesethicalbehaviorisenforcedstrongcustomerorientation(makewhattheywant)teamworkisvaluedhighlyresults/bottom-linefocused,sometimeseffortwithoutaresultsgetsrewardedopennesstogood/newideasdon’tpubliclyembarrasspeoplemultiplesubculturesdifferencesconflictaddresseddirectly/openly,aggressive,brashtitlesarereferenced,abundant,hierarchicaluniquecommentaryinitiative,flexibility,“goforit”attitudearevaluedrelaxed/flexworkenvironment;longworkinghourshereandnoworientation16concernsabouttheothercompany17culturalduediligencestudyadvicetocarly&michaelfrominterviewsandfocusgroups:beinclusivedefineyourworkandrolesdefine/communicatewhatyouwantthenewcompanytobebeboldclarifyrolesandorganizationstructuretakeactionquicklycontinuetocommunicatealot;behonest,butbesensitiveinwhatyousayculturalduediligencestudyregion-specificfindingsComp尸aris蘿ono倆fhpwith逢Com共paq日--No腫rth儉Amer本icaCult祝ural校gap窩dif謊fere甚nces錄are妖sta錘tist崗ical隨lys芹igni絞fica砌nt.Compaq’sAverageHP’sAverage20Com象par盾iso男no紋fhpwith辭Com譯paq質--La僑tin評Amer猾icaCul器tur隆al餓gap筑di鋤ffe鑼ren授ces訊ar野es澡tat撲ist棄ica羨lly事si潑gni嘩fic賊ant政.Compaq’sAverageHP’sAverage21Com割par呢iso桃no爽fhpwith追Com胸paq映--EM扮EACult贏ural辯gap愛dif顧fere冶nces狠are穩(wěn)sta銅tist右ical拴lys給igni議fica膜nt.Compaq’sAverageHP’sAverage22Com脫par條iso練no池fhpwit劈燕hC弟omp凈aq蒸--A冤sia管Pa捷cif呀icCul外tur愧al探gap卵di夏ffe院ren治ces邊ar懼es懸tat煮ist隊ica感l(wèi)ly啊si侵gni律fic祥ant蛋.Compaq’sAverageHP’sAverage23Comp忌aris禍ono士fhpwit最hC殿omp切aq怕--E勉nte梅rpr霸ise時wi療deCult摟ural摘gap豪dif尼fere距nces囑are搶sta厚tist酷ical推lys躬igni握fica搏nt.Compaq’sAverageHP’sAverage24cul勸tur齒al鈔due倉di取lig撲enc蜘es銹tud闊yins衫umma倦ry.帥..we截als水oh染ear辮dp狐eop艷le強say雖th哈at:both汗com斜pany塘cul灶ture爸swe加rei樸ntr劃ansi隙tion秘bef來ore頂the督merg紀erthe隙dire頑ctio候nth汽ate鏡ach較cult句ure肯need匙edt顛ota候kew遷as,互actu召ally稈,to維ado代ptt段hes調tren陜gths膽of胖the渣othe拉rso,抓ify派oui畫nteg減rate社wel窯l,b禽uild況ing里one傳ach陵othe培r’s泳stre腦ngth束s,t零hep議oten描tial禽for例suc留cess桿is座grea貪tcult暴ural吩due伴dil測igen騰ces分tudycul裹tur焦al回cor憲ner騾sto門nesnewhpcul托tur私al鼠cor寶ner杜sto略nes(rel佳eas林e1襪.0)valu繼espass姥ion情for甘cust問omer劈燕strus幫t&京resp壩ectachi芳evem柜ent糞&co滋ntri聞buti逆onunco括mpro沿misi帳ngi唱nteg贊rityteam誦workmean獸ingf步uli柔nnov惡atio歷nspe暴ed吼&a認gil觸itypro對fitglob么al年citi夜zens嗚hiplead行ersh非ipcap怪abi陜lit喊yempl泳oyeecom膜mit判men牢tcor曠por百ate椅ob純jec鋤tiv商escust藍omerloya輪ltygrow程thmark疲etlea罰der睡shi歌pmet躁ric浮s&漢r博ewa濟rdsstr面uct抗ure形&支pro禿ces廉sesstra碑tegi被esbeh掠avi都orspoli似cies湊&pra央cti母ces27les莫son武sl行ear越nedfirs置t,t川houg畢hth制ere間were牢imp株orta規(guī)ntd純iffe印renc淋esb母etwe撥ent閘hep切re-m筑ergehpand猶comp均aqo隸rgan遞izat徐ions腐,th蔬ere詳were血ag允reat池man跳ysi區(qū)mila議riti號es;挽and,欠the幼rew滴ere殘agr牢eat切many曬pos泉itiv搶ech便arac蓬teri然stic恩sth桃atb姻oth移comp行anie遮ssh俘ared略(fo塵rex襪ampl宣e,t衫hee殺mpha唉sis遼ont幫eamw戶ork)to斤min廚imi洞ze膜unp桃rod紋uct累ive舒co懼nfl她ict踏mo兼vin差gf蓄orw離ard押,t柄her畏ea勵re珍sev畜era肅ll疏ess柜ons沖or喝im晨pli鋼cat轉ion悶sf扯rom回th向is交stu我dy煌for服ho楊ww幕ew鋸ork壁to賄get櫻her趨:focu峽san朝dbu思ild防upon蛙our惱com卻mon及stre潑ngth協scome概to蹄agre棋emen著tab獸out恒the北appr菌opri殿ate戴time靈hor載izon社(lo攜ng-t馬erm訴vs.享shor殲t-te槍rm)狹for朗any堡busi蝦ness外str仇ateg墳yor蔬set蘆of以stra勸tegi袍escla備rif酸yt標he搏mea圾nin趕go淹ft察erm曾so示rl紗ang濟uag厘et利hat捧pe好opl潤ea肢re失usi舊ng捧bef刪ore催ma去kin屠gj捆udg團men與ts偷abo婦ut縫oth緣瑞ers姜--渣tw捉op肯eop捐le晝may險be億th垮ink觀ing喊ab避out興di歲ffe兩ren谷tt殿hin料gs鏡whi樹le蘇tal靠kin擊ga扛bou互tt股he冊sam屋es承ubj望ectagre熔eup保fro納nto東nan嗎app臨roac豬hto證dec帝isio方nma尚king釋to削ensu吳ret羊hat銹ever許yone繡is僻ont裂hes氣ame孔page尊bef謎ore場ente糧rtai萄ning梁dis味cuss泰ion恭abou孝tth最esu燙bjec念tma丘ttertake盜peo襲ple’園sne洞eds卸and石expe豪rien淋ce(箏e.g.剃,co禍mfor觀tde敘alin隸gwi棒thc立onfl訓ict,里ori信enta環(huán)tion伙to俯hier愿arch肆y)i費nto妻acco獲unt撤inh域owy拾oua添ppro猛ach調prob漫lems貌and肆in懸how悠you沒inte嫁ract萬to找solv燙epr罷oble角mswhe井re回gap燦so堡rs吵imi歸lar惑iti充es嬸are剖co艇nsi漸ste赤nt似acr猾oss年th砌ee剩nte仍rpr帆ise桃,u欲se詢the此sa淋me主app槍roa炒ch繡to搖clo叮sin澇gt毯he壯gap沃sa蛙nd驗bui保ldi直ng蓄upo弄np彩osi保tiv干es泳imi詞lar啄iti屯es28cul窯tur春al抽due骨di漲lig繳enc批es扣tud梅yThe掙resu頸lts侍oft賺heC彈DDw老ill噴bep細oste授don俊the商new精hpwa標ywe不bpag吳e.薪See希the昂foll員owin匯gur獵lfo繭rmo敲rei喪nfor駐mati茅ono弊nCD竊Dan歷dth忘ecu素ltur浸alc憶orne組rsto塔nes呼oft拉h(huán)en黎ewhp:http窮://h戰(zhàn)pnow裁.hp.倚com/牲visi威on-s嘴trat域egy/筒newh篩pway9、靜夜?jié)櫵臒o鄰資，荒居廉舊業(yè)貧停。。4月-魚234月-2賓3Frid唇ay,袖Apri嗎l28宿,20顯2310、雨中黃把葉樹，燈哪下白頭人遲。。18:5恐5:2518:克55:改2518:宏554/28炮/202贏36:鐘55:2憑5PM11、以我獨炒沈久，愧弱君相見頻輝。。4月-診2318:5卷5:2518:定55Apr吃-2328-挑Apr餐-2312、故人繡江海別即，幾度泥隔山川館。。18:5仰5:2518:5序5:2518:爹55Fri濱day厭,A嶄pri崇l2尋8,封202蘋313、乍見翻挎疑夢，相約悲各問年膊。。4月-狹234月-述2318:裹55:話2518:5攜5:25Apri敏l28屋,20蔑2314、他鄉(xiāng)生展白發(fā)，舊仰國見青山旬。。28四榴月20硬236:55壟:25宏下午18:籃55:劉254月-為2315、比不痕了得就金不比，差得不到利的就不慘要。。灶。四月鄉(xiāng)豐236:55仔下午4月-廈2318:果55Apri篩l28鍵,20播2316、行動棍出成果疤，工作呈出財富格。。2023搜/4/2狀818犁:55:首2518:姐55:蝴2528A初pril站202羅317、做前，壇能夠環(huán)視繼四周；做曠時，你只問能或者最兩好沿著以粱腳為起點青的射線向耍前。。6:55搭:25攜下午6:55疊下午18:5產5:254月-荷239、沒有納失敗，吳只有暫輛時停止款成功！激。4月-蘿234月-2會3Fri啄day悲,A油pri磁l2尤8,君202鞏310、很多附事情努纖力了未知必有結加果，但協是不努吧力卻什除么改變捐也沒有妥。。18:5拿5:2518:5法5:2518:侵554/2鏟8/2正023灰6:伯55:杜25泥PM11、成功就謹是日復一勇日那一點因點小小努暗力的積累券。。4月-喜2318:5池5:2518:煤55Apr-鐘2328-桐Apr銀-2312、世間成長事，不求鞋其絕對圓尸滿，留一秋份不足，夠可得無限飽完美。。18:讀55:藍2518:棄55:飛2518:砌55Frid形ay,恩Apri董l28咽,20鎖2313、不知香住積寺，數捏里入云峰梳。。4月-2酸34月-絡2318:肅55:斤2518:均55:豆