Lesson23CustomerReception

客戶接待Task3Post-service任務(wù)三：售后服務(wù)課前回顧與預(yù)習(xí)Task1ThinkingandTalking:1.Doyouknowhowtogreetandservecustomerswhentheyarrive?2.Doyouknowtheprocessofmakinganappointment?3.Howabouttheprocessofafterservice?1PART1【SampleDialogues】2Part2【KeyWords&Phrases】1PART1【SampleDialogues】2Part2【KeyWords&Phrases】01Part1SampleDialoguesCONTENT1

[SampleDialogue1

對(duì)話練習(xí)1]Dialogue1：Fillinthefeedbackformandrecommendamembercard.Bella----abeautyreceptionistJane----aregularclientBellainterviewsJaneafterherfacialservice.Bella:Wow,MsLin,yourskinlooksmoreradiantandmoisturizedthanbefore.Howdoyoufeel?Areyousatisfiedwithourservice?Jane:It’swonderful.Ihadagoodsleepjustnow.Theserviceandenvironmentaresorelaxing.Bella:That’sgreat.Pleasedrinksomescentedtea.Jane:Thankyou.You’resokind.Bella:It’smypleasure.Hereisourpost-servicefeedbackform.Wouldyoupleasefillinthisformandsignyournamehere?Jane:Ok.01Part1SampleDialoguesCONTENT1

[SampleDialogue1

對(duì)話練習(xí)1]Dialogue1：Fillinthefeedbackformandrecommendamembercard.Bella:Willyouconsidertoapplyforamembershipcard?Youcanenjoyourmember’s20%discountnexttime.Thisisthepricelist.Jane:Oh,it’sreallyworthbuying.I’llbuyone.Bella:Thanksalot.Willyoupaybycash,creditcard,WechatorAlipay?Jane:Wechat,please.Bella:Allright.We’relookingforwardtoyourcomingnexttime.Bye.Jane:Bye.01Part1SampleDialoguesCONTENT

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[SampleDialogue2

對(duì)話練習(xí)2]Dialogue2：Post-serviceInterviewBella----abeautyreceptionistJane----aregularclientBellainterviewsJaneonthephone.Bella:Hello.ThisisAngelBeautySalon.IsthatMsLin?Jane:Yes,it’sme.Bella:MayIhaveapost-serviceinterviewwithyou?Itwon’ttakeyoutoomuchtime.Jane:OK,noproblem.Bella:Howdoyoufeelaboutourbeautician’sservicelastweek?Jane:ThebeauticianwasveryconscientiousandIdadagoodrelaxationthatday.Thankyouverymuch.01Part1SampleDialoguesCONTENT

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[SampleDialogue2

對(duì)話練習(xí)2]Dialogue2：Post-serviceInterviewBella:You’rewelcome.Howaboutourproducts?Doyouremembertouseourmasksregularlyathome?Jane:Yes,Idoittwiceaweek.Ifeelmyskinismoremoisturizedthanbefore.Bella:Great.Willyoucomeatthesametimethisweek?Jane:Yes,ifI’mavailablethen.Bella:Ok.I’llremindyouonWechatthisFriday.Seeyouthen.Bye.Jane:Thankyou.Bye.1PART1【SampleDialogues】2Part2【KeyWords&Phrases】02Part1

KeyWords&PhrasesCONTENT

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[KeyWords&Phrases重點(diǎn)單詞和短語(yǔ)]radiant

[?re?di?nt]adj.輻射的；容光煥發(fā)的；光芒四射的moisturize

[?m??st??ra?z]v.增加水分；變潮濕scentedtea花茶，花果茶post-service售后服務(wù)feedback[?fi?db?k]n.反饋；成果，資料；回復(fù)membership

[?memb?r??p]n.資格；成員資格；會(huì)員身份cons