TRAININGtheTRAINER

AnInfopeopleWorkshop

CherylGouldgouldc@Spring20031AgendaPurposeofTrainingQualitiesofagoodtrainerNeedsAssessmentandObjectivesDesigning&DevelopingTrainingMaterialsDelivery2WhyOfferTrainingYourtraininggoalsshouldsupportthegoalsofyourorganization

overallpurpose(s)longrangevisionsbroad3PurposeofTrainingistoProduceChangeIn…SkillshowtostepsKnowledgecriticalthinkingdecisionmakingAttitudesethics/valuesbehavior4SkillsRequiredtobeaTrainerSubjectmatterexpertiseDesigninstructionaldesignapplylearningprinciplesMaterialproductiongraphics,layout,mediacreationcomputerexperiencePresentationvoice,personality,technicalexpertise5PersonalQualitiestoLookForinaTrainerSelf-confidence AwarenessofenvironmentAbilitytobuildbridges—relateoldtonewOrganizationalskillsDesiretolearnAbilitytolistenSenseofhumorCommunication&theatricalskillsFlexibilityPatienceCoolhead&warmheart6TrainingorTeaching?Facilitator orExpertReal-Life or TheoreticalActive or PassiveYoudoit orWatchMeWhatwouldorHere’showtouseit.youdo? 7TrainingProcess:ADDIEAnalysisformal/informalneedsassessmentdeterminegoals&objectivesDesigndeterminethecontentdeterminedeliverymethodDevelopmentcreatethematerialsImplementdeliverthecontentEvaluationresultsbasedonobjectives8WhyDoANeedsAssessment?

FindthegapinSKA:SKA=Skills,Knowledge&AttitudeGap=whattheyknowminuswhatthey

needtoknowDetermineiftrainingistheanswerDetermineobjectivesoftrainingWhatshouldtheydobettertoimprovejobperformanceorservicetothepublic?9AssessmentMethodsInformalobservationpre-classsurveysgroupdiscussionsFormalinterviewstaskanalysisfocusgroupssurveys10NeedsAssessmentTips ChooseasubgroupifunabletosurveyallContactthosemostrelevanttothetrainingfirstbecarefulnottobiasinputFocusonparticipantoutcomesaftertrainingDominineedsassessmentbeforeeachtraining11Objectives(SMART)SpecificstatedesiredresultsindetailMeasurable(observable)useverbsthatdescribewhattraineeswilllearnAction

describeanactionthatthetraineewillperformRealisticachievableTimeframehowlongwillittakethetraineestolearntheskill?12EvaluationsEvaluatebasedonobjectivesDidtheparticipants:learnwhatyouhadplanned?implementwhattheylearned?improvetheirjobperformanceorservicetothepublic?13ConsiderationsforTeachingAdultsAretheyREADYsufficientskillsseeaneedtolearnHowwilliteffecttheirdailyjoblifepersonalbenefitsPracticalpracticehands-onexercises,real-lifescenariosKnowledgesharing/ParticipationaskquestionsencouragediscussionRelatetrainingtosomethingtheyknow14ReadHearWordsWatchstillpictureWatch

moving

pictureWatch

demonstrationDoasitevisitDoa

dramatic

presentationSimulatearealexperienceDotherealthingVisualKinesthetic(Experiential)Verbal10%ofwhattheyread20%ofwhattheyhear30%ofwhattheysee50%ofwhattheyhearandsee70%ofwhattheysayorwrite90%ofwhattheysayastheydoathing“ConeofExperience”Peoplegenerallyremember:AdaptedfromWiman&Meirhenry,.EducationalMedia,1960onEdgarDale15DesignStartsfromYourObjectivesBrainstormthetopicEliminatewhatisn’tnecessarytomatchyourneedsassessmentandobjectiveswhattheyalreadyknowmorethantheyneedtoknownow;)Considerlimitationsduetofacilitieslengthoftrainingdeliverymethodhowquicklythetrainingneedstohappen

16OptionsforSequencingMaterialsStoryboardOutlinePowerpointIndexcardsStickynotes17OrganizingthePresentationSetthestageintroductions(you&them)agenda,breaks,bathroomsget“buy-in”bytellingthemwhatandwhyContentlogicallyorganizethemainpoints(inchunks)addsub-pointstoeachchunkincludeVisualAids,Exercises,HandoutsEndsummaryquestionsotherlearningopportunities18For

EveryChunk

Tellthemwhatyouaregoingtoteachandwhytheycarebigpicture/overviewhowitfitsintotheirworklifewithexamplesTeachthemshowthemhowdoanexerciseask/receivequestionsGetthemtopersonalize,byhavingthem:sayhowtheywilluseitconsiderpros,consandbarriers19HowMuchDetailisNeeded?Itdepends!Doestheaudienceneedto:haveanideaofhowtodoit?beabletodoit?beabletothinkaboutitindependently?comeupwithcreativesolutions?20MethodsofDeliveringTrainingInstructor-ledOne-on-oneGroupLectureSelf-pacedDistance-EdWebtutorialCD-ROM21WhentoCreate

VisualAidsComplexpointtobemadeToshowprocessorstepsToshowchangeovertimeMakesomethingstandout22TypesofVisualAidsVideos/Audios/SlidesCheatsheets/HandoutsCharts,graphs,diagramsFlipchartsPosters/IllustrationsModels23DesignGuidelines

forVisualAidsEasytoseeEasytonavigateQuicktoscanAccurateRelevantClearComplete(inrelationtotask)24It’sOktoHaveFun!HumorGamestrainingtoolIcebreakersintroductionsquestionsMusic25Rehearsing&RevisingTwopurposesofrehearsinglogicalorder&transitionstimingReviselearnfromtherehearsalmakemodificationsin:chunks&logicalordertransitionstatementstimingopportunitiesforinteraction26DeliveryTipsMakenoassumptionsjargonaskdo