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WesternOfficeEtiquetteCultureappearanceetiquetteAppearance,Dress,MannercommunicationetiquetteReception,Introduction,Card,Call,HandshakeothersImproperbehaviorinoffice,takingelevatorAppearance——Thereflectionofaesthetics01Hair02face03hand

Imagemeansvictory

BeautifulinappearanceandcleverinmindHaircarehealthy(健康)elegant（秀美）clean（干凈）neat（整潔）HairstyleTallandstrongwomen:simpleshorthair,

free,easyThetallandslimwomen:longandcurlyhairTheshortwomen:shorthairorupdo(盤發(fā))Facemanshouldbesmooth-shaven(不留胡須)Vibrissa(鼻毛)shouldnotbeexposedtotheairMouthshouldbefreshandcleandressingup:

natural,beautiful,coordinateHandsBecleanDon’tkeeplongfingernailsthecolorshouldnotbestrange

DressforBusinessSuccess

Formen：conservativeLongsleeveblueorwhiteshirt

matchingbeltDarkpolishedshoesDarksuit,

navyblueormediumtodarkgray

DON'T

Lace-upshoesWithtoecap有鞋帶的皮鞋(皮質(zhì)鞋底）Forwomen

Darkconservativesuit.Whiteorlightcoloredlongsleeveblouse（長袖上衣）pantyhose（絲襪）thecolornomorethan3kindsJewelry---NobraceletsorlargeringsAboutshoesSandalsPlatformshoesRubberSoleMannerEtiquettefacialexpressioninterpersonaldistance

physicaltouchbodylanguageEyecontactdirecteyecontact=signofsinceritysmileoptimisticattitudeasincereattitudetopeoplefacialexpression----avoidfrowningEyecontact

timeofgazingareaofthegazingsmileinterpersonaldistanceintimatedistance（within15cm）：personaldistance（46～76cm）socialdistance（1.2～2.1m）publicdistance（3.7～7.6m)physicaltouchHugsbetweenMenkissshakebodylanguagegesture

ThumbsUpGestureofVictoryExpressionofNumbersNodandShakingheadBodylanguageStandwithbackstraightshouldersbackchinupkeepyourarmsrelaxedatyoursideavoidclaspingyourhandsbehindyourbackavoidhuggingyourarmsinfrontavoidnervousgestureReceptionmanner1)Answerthedoor:comein,please2)Standuptowelcomethecustomer3)Whenleadingtheway,goaheadandwalksideways4)Usebothofyourhandstoofferteaorcoffee5）Addressproperlywhenintroducingeachother6)Givingorreceptingcardswithbothyourhands7)Donotforcewhencustomerwantstoleave8)SeeingoffandsayinggoodbyeIntroductionMentionauthorityfiguresfirstandintroduceotherstothem.Introduceayoungerpersontoanolderperson.Alwaysstandup.Shakehands.Donotgiveyourselfan“honorific”suchasMr.,Miss.,Mrs.,orDr.BussinessCardEtiquetteWhentogive1howtogiveandreceive2whattopayattention3When?Whennot?whenthepersonshowinterestwhenthepersonwanttoworkwithyouWhenattendreligiousservicesorfuneralswhensendaletterofcongratulationsHowtoreceiveanamecard?Say"thankyou"ReadthecardfirstputitinthecardfileDon'tplaywithitDon'tputitinthepocket(trousers)Howtogiveanamecard?waittobeintroduced1givetheleaderfirst3smilewithyourbothhand2presentitwiththeprintedsideup4PictureSept.222015Whattopayattention？Alwayskeepyourbusinesscardcleanandprestigious.Donotgiveyourcardwithyourlefthand.Itisaninsultinwesterncountry.NeverwriteonthefaceofthecardDonotplacecardsinyourbackpocketandsitonit.Neverloseacardandthenaskforanewcard.TheTelephoneMannerMakingacall

01Calltransfer03Answeringacall02Terminating04Attention/Principle05Makingacall4元素“您好”(Greeting)“請(qǐng)問您是XX先生/小姐（或職稱)嗎?”(Destination)

“我是深圳高速XX部門XXX”(Identification)“請(qǐng)問您現(xiàn)在方便接聽電話嗎?”(Request)Answeringacall

4元素

“您好”(Greeting)“深圳高速”(Destination)“我是XXX”(Identification)“很高興為您服務(wù)”(Re-action)RepresentativeIdentifiesSelftoCall

WhenAnsweringYourOwnTelephone

接聽者應(yīng)表示身份“MaryMao”“HRDepartment”MessageTakenareComplete&Accurate

電話留言完整且準(zhǔn)確Date/Time_______________For____________________Caller’sName___________(Wouldyoumindtospellforme)ReturnedCall____________Telephone_______________Takenby_________________(Itisimportant,becausetherecipientwillbeabletoaskyouforclarification)CallTransferarehandledProfessionally

專業(yè)的電話轉(zhuǎn)接I’mtransferringacallfromMr.Smithtoyou.Heneedsanupdatedonhisaccount.我轉(zhuǎn)一位史密斯先生的電話過來，他想了解一下他最近的賬戶情況。Whoisontheline?誰打來的？Whyareyoutransferringthecall?為何事？Alwaystalkaboutthecallerinrespectfulterm不要用客戶反感的稱謂TerminatingacallUseasuitableclosingphrase"Thankyouforcallingus,Mr.....""It'smypleasure"Alwayssay"good-bye"insteadof"bye-bye","okay"etc.Letthecallerhangupfirst,thenhangupgently1234Repeatimportantinformations

BepatientandsmileWordsareclearlyarticulatedUsecaller'snameAnswerallcallswithin3ringsNeithertooslowortoofast

Don’tdootherworkwhileonthephonevocalqualityAttention/PrincipleACommongestureBsocialtaboosThemannerofshakinghandscommongesture1.Besuretousetherighthandtoshakehands.2.Master，theelder,bossandladyoffertheirhandsfirst;thentheguest,thejunior,staffandmengreetwithahandshake.3.Notholdthehandtightly.Thetimeisabout1~3seconds.socialtaboos(Shakehands)

1.Shakinghandswithhislefthandiswidel