Foreword:Goodmorningeverybody!Imsogladtoseeyouinthenewsemester.WewilllearnNewEnglishforHoteltogetherinthisterm.IhopeeveryonecanstudyhardandcommunicateotherswithEnglish,letsmakeprogresswitheachotherandyoucanmeettheneedsofyourjobinthefuturewithafluentEnglish.

TherearesomedifferencesbetweenCollegeEnglishandhotelEnglish.TherearenosuchnewwordsinhotelEnglishandsomesentencescanbeeasilyrepeated,soyoushouldpracticethesesentenceshardlyandcancommunicatewithdifferentpeopleindifferentsituation.

ThecontentofhotelEnglishconcludetwoparts:oneissituationaldialogueswhichaboutbusinessofdifferentpartofahotel,theotherissometheoryaboutthisindustry.Theformerismoreimportantthanthelater.Themostimportantgoalisopenyourmouthtospeakandcommunicatewithothers.

1.introduceyourselftous(name、hometown、interest)

2.Recalledthegoodolddaysduringthesummervacation

3.emphrasetheimportanceofEnglishforthehotelservice

4.Introducethesemesterlearningcontentinthisterm

Chapter1DailyReceptionServices

Lesson1：Reservation

Lead

in

with

questions:Have

you

ever

reserved

a

room

?

tell

us

your

experience.

Do

you

know

the

basic

procedure

of

receiving

a

room

reservation.?

RoomReservation

ReservationsareanimportantFrontOfficefunctionbecausemostguestsmakearrangementsinadvanceoftheirhotelstay.AneffectivereservationprocesscanenhancetheabilityoftheFrontOfficetoplan,tocoordinate,andtostaffFrontOfficeactivities.

Therearesixmainstepsinvolvedinthereservationprocess.First,thereservationistreceivesaninquiryinperson,overthephone,inthemail,byfax,orthroughacentralreservationsystem.Second,thereservationistcomparestheinquirywithpreviousreservationstodeterminetheavailabilityofrooms.Third,thereservationistcreatesatelephonenumber,thenumberofpeopleinaguest’sparty,theexpectedtimeofarrival,andanyspecialrequirements.Fourth,thereservationistmaintainsthereservationrecordbymakinganychangesorcancellationsasneeded.Finally,thereservationistproducesmanagementreportsthatsummarizedailyreservationsactivities.

Thereareseveraltypesofroomreservationsinourbusiness.Forguestswhowanttobecertainthatroomsareavailableupontheirarrival,thehotelcanarrangeaguaranteedreservation.Indoingso,guestsagreetopayfortheirroomseveniftheroomsarenotused.Thehotelwillholdroomsforguestsstillcheck-outtimeonthedayfollowingtheexpecteddayofarrival.Otherwisethereservationsarenon-guaranteed.Whilethereareseveraltypesofguaranteedreservations,themostcommonwayisthecreditcardguaranteedreservations,wherethehotelkeepsrecordsoftheguest’screditcardaccountnumber.

Thethirdtypeisconfirmedreservations.Itdetailstheintentofbothpartiesandincludesthematerialpointsoftheagreement.Ifthereservationismadeearlierenough,thehotelmaymailtheguestawrittenconfirmation,whichtheguestisexpectedtoproduceatregistration.

Hotelmayalsoestablishotherwaysofreservationsfortheirownuse,basedoncriteriasuchantypeofguestorsourceofreservation.ExamplesincludeVIPreservations,conventiondelegatereservations,travelagentreservations,andpaid-in-advancereservations.Allthesebelongtothefourthtype—hotel-specificreservations.

Teaching

aims

：

1.practice

the

studentslistening

ability

2.practice

the

students’speaking

ability

3.let

the

students

master

the

basic

procedures

of

reservation

Teaching

focus:

Basic

procedures:

*greetings

*date

of

arrival

and

departure

*room

types

*address

*telephone

number

*conformation.

Teaching

difficult

*some

new

words

and

phrases

*some

useful

sentences

translation

Capacity-building

methods

Reading

and

speaking.

Making

dialogues

Practice

1.askstudentstoreadthedialogue.

2.Havethestudentspracticethedialogue.

3.givethesituationtomakeadialogue.

(1)Youcalltoahoteltoreservearoom,buttheclerktellsyouit’salreadyfullybooked.Whatwillyoudo?

(2)Makeacalltoahoteltobookaroom.Besuretomentionyourrequirements,thedateyou’llarriveandthetimeyouexpecttostay.Alsodon’tforgettoinquireabouttheprice.

Lesson2：HotelInformationandLocation、RoomDemandsandFacilities

Checkhomework

1.asktwostudentstoreadthedialogue

2.asksb.Totranslatesomesentences.

3RevisedialoguesfromLesson1.Haveseveralpairs,otherthanthepairsthatwerechoseninthelastlessontosharetheirdialogueswiththeclass.

rveiew

4. Asksomequestions

(1) thebasicproceduresofreservation.

(2) attentionpointswhenfullybooked.

2.asksb.Totranslatesomesentences.

2RevisedialoguesfromLesson3.Haveseveralpairs,otherthanthepairsthatwerechoseninthelastlessontosharetheirdialogueswiththeclass.

LearningGoals:

TheaimoftheclassistogetthroughtherelatedinformationofDepositingGoods、CollectingItems、ComplaintsandProblems、DealingwithComplaints

2.TherequestsforthestudentsaretopracticetheusefulexpressionsofDepositingGoods、CollectingItems、ComplaintsandProblems、DealingwithComplaints

Inthisclass,IaskSstomakeupsomedialoguewiththeirpartner.