CBEPreparedCBEPreparedbyDory@Golden3TaskPreparedTaskPreparedbyDory@Golden4TaskTaskFrom:AconsultantSubject:StakeholdersmanagementandcompetitiveDate:15JunePreparedbyDory@Golden5PointstoPointsto==>StraighttothePreparedbyDory@Golden6PointstoExaminers’PointstoExaminers’ThisreportassessesNCCP’sinternalandexternalstakeholdersandrecommendshowtheyshouldbemanaged.ItgoesontoevaluateNCCP’smissionstatementandassessitssourcesofcompetitiveadvantage.PreparedbyDory@Golden7Task識(shí)別利益相關(guān)internalandexternal≠employeesandPreparedbyDory@GoldenTask識(shí)別利益相關(guān)internalandexternal≠employeesandPreparedbyDory@Golden8Staff&Donors-Donors-CeevilleBoardofCourseWidercommunity/TaskPreparedbyDoryTaskPreparedbyDory@Golden9Staff&High==>Salariesand==>82%felthappyin20x4and80%definitelywouldliketoworkinoneyear'sRelatively==>Havingtoaskpermissionsformamanager;==>However,workingtogetherverywellasateammeanshighercollectiveKeepEg,explainandselltheTaskPreparedbyDory@GoldenTaskPreparedbyDory@GoldenCorporate?Highorlow?==>ManycorporatedonorshavepersonalrelationshipwithNCCP;==>Keenerinterestinhowthefundsarebeingused(Exhi3)High==>Onaverageeachcontributed3.5%oftotal==>Totaldonationsaccountfor27%oftotal(atleast)Keepsatisfied;orEngagewithcloselyPersonalHigh==>Keenerinterestinhowthefundsarebeingused(Exhi3)Relatively==>Averagepersonaldonation$24,eventhetotalamount(35,000)lessthanaveragecorporatedonationKeepTaskPreparedbyDoryTaskPreparedbyDory@GoldenCeevilleHigh==>ConcernsabouthowwellNCCPusedcompliedwithfundingrequirement(egrunningBusinessSkillscourse)High==>Accountfor31%oftotalincome(ExhiEngagewithTaskPreparedbyDoryTaskPreparedbyDory@GoldenBoardofHighthecharityisbeingrunHigh==>Theexecutiveboardneedstodemonstratehowitsactions/decisionsarecompliedwithNCCP’smissionandobjectives(ExhiEngagewithTaskPreparedbyDoryTaskPreparedbyDory@GoldenCourseHigh==>Benefitfrom(ExhiLow==>EachhaslowpowerKeep==>However,sensibletoseekfeedbackfromthegroupasawholeastotheirdemandsabouttheTaskPreparedbyDory@GoldenTaskPreparedbyDory@GoldenWiderRelativelylowLowMinimalHigh==>Consideringwhattherecentmediaconcerns(ExhiKeepPointstoPointstoThesehavehighinterestandlowpowerandthereforeshouldbekeptPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenTask(b)Task(b)Sourcesofcompetitive==>Objectivetomakeeducationaffordableforthosewhowhoaresociallyandeconomically==>Reliesheavilyoncouncilfundingandcorporatedonations(accountingto57.7%(W1)oftotalincome)tosubsidizeitscourses==>Additionally,coursefeesarealsoonemajorsourceofPreparedbyDory@GoldenTaskTaskPreparedbyDory@GoldenTask(b)SourcesTask(b)SourcesofcompetitiveLong-termCouncilfundingdependsoncompliancewithNCCP’scriteria,whilecorporatedonationsdependonlong-standingrelationshipswiththecompanies(Exhi3).ThelattercouldberegardedasasourceofcompetitiveadvantageforNCCP,ascorporatedonorshavepersonalcontactwithNCCP.NCCPusedtobe‘well-respected’foritsgoodvaluecoursesandassociatedsocialvalue(Exhi7).ButthereputationwasdestroyedbythenewCEO’sproposaltointroduceanewpremium-pricedcourseaimedataffluentmembers.PreparedbyDory@GoldenTask(b)SourcesTask(b)SourcesofcompetitiveNCCPisheavilyreliantonemployeesandvolunteers(Exhi2).IfstaffarenothappyandarenotdefinitelyworkinghereinNCCP,itislikelytosignificantlyinfluencelevelofserviceandreputation.Thesurveyresultsshowthat78%respondentsstillbelievetheirworkeffectiveness(84%oneyearago),butonly45%woulddefinitelybeworkinginNCCPin20X5(80%in20X4).CourseEducationalorganizationswoulddifferentiatethemselvesbasedonqualityofcourses.ButNCCP’scoursesareprovidedbyfreelancerswhomightbealsoavailabletoothercourseproviders.PreparedbyDory@GoldenTask(b)SourcesTask(b)SourcesofcompetitiveThereisariskthatNCCPisstuckinthemiddle.ItsabilitytosecurefundingisreducingandthereisnoinformationtoindicatethatNCCPisaddingvaluethroughefficiency.ItsmostinfluentialsourceofdifferentiationwouldbethesocialvaluecreatedbyNCCPtoretainexistingparticipantsandattractnewones.However,thenewpremium-pricedcourseproposedbythenewCEOisbringingnegativeimpactonNCCPandeventhreatensavailabilityoffunding.Increased(free)onlinecourseswillreduceattractivenessofNCCPPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenTaskExhibitTaskExhibitPreparedbyDory@GoldenTaskBriefingTaskBriefing(a)Evaluationofcurrentriskmanagement(b)Externalstakeholders’interestininternalPreparedbyDory@GoldenTask(a)Task(a)Evaluationofcurrentriskmanagement1.Riskidentificationasanon-goingandregularInthiscase,athoroughriskidentificationwasmadeforafulldayandalistof150riskswasgeneratedandrecordedontheriskregister.However,theriskidentificationshouldNOTberegardedasone-offactivitybutanon-goingone.Thetrustees’suggestionthattoconsiderrepeatingtheprocessatsomepointinfuturewasNOTclear.PreparedbyDory@GoldenTask(a)EvaluationofcurrentriskTask(a)Evaluationofcurrentriskmanagement2.LackofriskHavingidentifiedalargenumberofrisks,therehasbeennoattempttoassessthem.Thismeansdifficulttoprioritizethemostimportantrisks,especiallygiventhatthelistrunsto150items.Itwouldbeappropriatetoestimatethelikelihoodandimpactofeachriskandrecordthisontheriskregister.Theassessment(withagivenranking)willallowtheexecutiveboardtoaddressthemostseriousrisksfirst.Withouteffectiveriskassessment,itwouldbechallengingforthefourmemberstodecideonappropriateactionsandtoimplementthemwithintwoweeks.Thereisariskthattheboardmembersdonotconsiderafullrangeofactionsordonotimplementaseffectivelyastheyshould.PreparedbyDory@GoldenTask(a)Task(a)Evaluationofcurrentriskmanagement3.Riskchanging(asenvironmentEveniftheriskmanagementactionsweresufficient,NCCP’sriskscanchangedramaticallywithoutwarning.Forexample,CeevilleCouncil’sconditionstofundingwouldchangefromyeartoyear(Exhi3).Itishighlyunlikelythattheboard’sactionsidentifiedonthecurrentregisterwouldbesufficienttodealwiththisriskwithoutfurtherintervention.PreparedbyDory@GoldenTask(a)EvaluationofcurrentriskmanagementActionstoTask(a)EvaluationofcurrentriskmanagementActionstoimprovetheriskmanagement1.Riskassessmentshouldbeaddedtotheregisterintheformof‘likelihood’andTheriskregistershouldbereviewedmonthlyandprioritywouldbegiventothoseriskswiththehighestlikelihoodandimpact.2.Onecolumnshouldbeaddedtotheregistertorecordwheneachriskshouldbereviewedorthefrequencyofthereview.Somerisksshouldbereviewedlessregularlysuchashealthandsafetyrisk,whilesomeriskslikecybersecurityshouldbereviewedmorefrequently.PreparedbyDory@GoldenTask(a)EvaluationofcurrentTask(a)EvaluationofcurrentriskmanagementActionstoimprovetheriskmanagement3.TheboardshouldcommunicatewithemployeesandvolunteerstoexplaintheongoingnatureofmanagementandencouragedialoguewhichwillallowriskstobetensionbetweentheCEOandsomestaff,thismaybeachallenge.PreparedbyDory@GoldenPointstoPointstoExhibitPreparedbyDory@GoldenTask(b)Task(b)Externalstakeholders’interestininternalCeevilleDonors(corporateandCourseLocalGovernmentPreparedbyDory@GoldenTask(b)Externalstakeholders’interestinTask(b)Externalstakeholders’interestininternal1.CeevilleTheCouncilisinterestedinunderstandingwhetherthefundinghasbeenusedappropriatelyandeffectively.CeevilleCouncil’sfundingaccountsto31%oftotalincomeofNCCP.ItwouldbefottheexecutiveboardtocomplywithanyrequirementsfromtheCouncilwhichmaybeapartcomplianceconditionstoachievefunding.IfNCCPfailstodoso,itmayhavetofacefundingcut.PreparedbyDory@GoldenTask(b)Externalstakeholders’Task(b)Externalstakeholders’interestininternal2.Corporateandpersonaldonationsformanother30%ofNCCP’stotalincome.Duetosomehigh-profilecasesofcharitiesmisappropriatingfunds,thereisanincreasedinterestinthewaydonationsarebeingmanaged.ItwouldbeappropriateforNCCPtosharegeneralinformationabouthowitmakeseffectiveuseofthedonations.PreparedbyDory@GoldenTask(b)Externalstakeholders’interestTask(b)Externalstakeholders’interestininternal3.CourseTheybenefitfromsubsidizededucation.However,theyareinterestedinthathowtheirpersonalinformationmaybeused,especiallywhetheritisusedformarketingpurpose.ItwouldbeappropriateforNCCPtosharegeneralinformationaboutitscontroloverconfidentialcustomerdata.PreparedbyDory@GoldenTask(b)Externalstakeholders’Task(b)Externalstakeholders’interestininternal4.LocalLocalcommunitysupportisnecessaryforNCCPexistenceandsustainability.NCCPiswellrespectedhasreputationforsocialvaluetothecommunity.ItwouldbeappropriateforNCCPreputationbydemonstratinggoodstewardshiponthepartoftheexecutiveboard.PreparedbyDory@GoldenTask(b)Externalstakeholders’interestTask(b)Externalstakeholders’interestininternal5.GovernmentThegovernmentauthoritymaydemandevidencethatwhetherNCCPhasappropriatecontrolsoverhealthandsafetyandcustomerprivacy.Failuretocomplywithrelevantregulationsmayresultinseriouspenaltiesandhavenegativeimpactonreputation.NCCPmayhaveinformationwithgovernmentauthority.PreparedbyDory@GoldenTask(b)Task(b)Externalstakeholders’interestininternalInmodernbusinessenvironment,shareholderswouldexpecttoreceiveannualreportonriskmanagementfromtheboardofdirectorsaspartofcorporategovernance.AlthoughNCCPdoesnothaveshareholders,itwouldbeappropriatefortheboardtopublishannualriskreportasgoodpractice.PreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenTaskPreparedTaskPreparedbyDory@GoldenTaskTo:PhilipAllen,CEOFrom:A.ConsultantTaskTo:PhilipAllen,CEOFrom:A.ConsultantDate:15JunePreparedbyDory@GoldenTask(a)Task(a)ViabilityofcurrentrangeofPreparedbyDory@GoldenTask(a)ViabilityTask(a)Viabilityofcurrentrangeof1.Thecomputersforbeginnerscoursesawa21%fallinbookingsin20x5.ThiscoursehasnotchangedsincesettingupofNCCP.Itmightbeobsoleteformostofcontentsconsideringthepast20years’developmentofITworld.2.Websitedesigncoursehaddramaticgrowthat15%,whichindicatesthatthedemandforITcourseinmodernbusinessenvironmentishigh.ThisalsoreflectsoneoftheconditionstoobtainCouncilfunding,anditaccountsfor61%oftotalbookingsin20x5(Exhi3).3.Thefindingajobcoursehasremainedrelativelystableandrepresents31%oftotalbookings.Asitwasrunbyvolunteers,itwastheonlyonethatcouldgeneratecontributiontoNCCP.PreparedbyDory@GoldenTask(a)ViabilityTask(a)Viabilityofcurrentrangeof4.Businessskillscourseexperiencedthelargestfall(29%)in20x5.EventhoughitwasoneoftheconditionstoobtainCouncilfunding,itdidnotattractsufficientlylargeamountofbookings.Thismightbeduetothefactthatfewpeopleareself-employedorwillingtostarttheirownbusiness.Inaddition,thiscoursewasthemostheavilysubsidized.5.Theoverallnumberofbookingshasgrown7%in20x5,whichindicatesNCCPissuccessfulinattractingmorepeopletoitscourses.However,thereisnoindicationabouttheoverallsizeofthemarketandmarketgrowth.Theincreaseinoverallnumberofbookingsactuallymasksthefallinbookingsofcomputersforbeginnerscourseandbusinessskillscourse.6.Inaddition,thereseemsnomarketresearchhavingbeenundertaken.Courseswereofferedforthepast20yearsandlargelyunchanged.NCCPshouldunderstandwhatcoursesthemarketreallydemandsfor.PreparedbyDory@GoldenPointstoIntroductionPointstoIntroduction==>StraighttotheThisreportassessesNCCP’scurrentcourseofferingsandevaluatestheproposaltolaunchartPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoExhibitPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenTask(b)Task(b)CEO’sproposaltoofferartcourseFinancialfactors==>Initialinvestmentrequired$19,920==>Currentcashreserves48,000(Exhi3)issufficientforinitialPreparedbyDory@GoldenTaskPreparedTaskPreparedbyDory@GoldenTask(b)Task(b)CEO’sproposaltoofferartcourseFinancialfactors==>Ittakesaroundoneyeartorecoverinitialinvestmentindesignfees,basedonassumptionsthateachmonthNCCPcouldhaveaprofit1040fromthenewcourse.==>Ifthecourseparticipantsarelessthan9,thecoursewillrunat==>NCCPshouldmakemarketresearchtounderstandmarketdemandsandoverallsizeofmarket.Thereisariskthattheinvestmentcouldgeneratealoss.PreparedbyDory@GoldenTask(b)Task(b)CEO’sproposaltoofferartcourseFinancialfactors==>ThereisasuggestioninrecentnewsthattheCouncilmaycutNCCP’sfundingif“NCCP’sagendaisnotconsistentwiththeCouncil’spriorities’.==>ItiscrucialforNCCPtokeeptheCouncil’scriteriaasPreparedbyDory@GoldenTask(b)Task(b)CEO’sproposaltoofferartcourseNon-financialfactors==>Fromcharitygovernanceperspective:Careshouldbetakenfortheworkprovidedbyfriends.Itwouldbeappropriatetoaskfortendersforthedesigningofthecourse.Inaddition,thetutorwhowilldeliverthecourseshouldalsobeselectedandappraisedaccordingtoNCCP’spolicy.==>TherecentarticlehasreportedcurrentconcernfromcourseparticipantsaboutPreparedbyDory@GoldenTask(b)Task(b)CEO’sproposaltoofferartcourseNon-financialfactors==>ThestaffsurveyalsodisclosedstaffworriesthatthenewartcoursecouldpushoutthosewhoreallyneedNCCP.EvenworseisthatNCCPmightfacefundingcutfromtheCouncil.==>ItisparticularlyrelevanttostaffifmostofstaffandvolunteerscannotdecidewhethertheywoulddefinitelyworkinginNCCPinoneyeartime.Itcouldbearguedthatacertainlevelofturnovercouldbringinmorefreshideas.However,18%definiteturnovercouldbeaseriousproblemforNCCP.ThereisariskthatthenewcoursewouldprovokefurtherunrestandNCCPmayfinditdifficulttofindsufficientnumberofvolunteers.PreparedbyDory@GoldenTask(b)Task(b)CEO’sproposaltoofferartcourseNon-financialfactors==>Technology&skill:Retainingthecopyrightcouldbeasourceofcompetitiveadvantage.Aclearcontractshouldbeagreedwiththetutor.Itmaybemoredifficulttonegotiateinthesecondyear,asthatfees,availabilityandnumberofcoursestoberunhavetobereviewedintermsofdemand.==>Resources:UndertakingatNCCP’sbusytime(weekend)meanstherecouldbeariskthattherunningcostsmightbehigh.NCCPshouldalsoconsiderfinancialandnon-financialimpactarisingfromanylostopportunitiesifothercoursescannotberunatfullcapacity.PreparedbyDory@GoldenTask(b)Task(b)CEO’sproposaltoofferartcourseNon-financialfactors==>ItisconsistentwithNCCP’smissiontobingaboutpersonalandsocialchangethrougheducation.However,thecoststructureanditstargeted‘wealthierandintelligentindividuals’isnotconsistentwithitsfounder’svisiontosupportthosedeprived.==>Theoverallbookingsofthecourseforoneyearwillbeonly240,whichrepresentsonly1.35%(240/17800)ofbookingreceivedin20x5.Itshouldbequestionedwhetherthetimeandmoneyinvestedwouldbeusedmoreeffectivelyelsewhere.PreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenTaskPreparedTaskPreparedbyDory@GoldenTaskTaskFrom:A.ConsultantSubject:CybersecurityDate:15JuneAsrequested,pleaseseebelowsectionsforyourreporttoboardmembersaboutPreparedbyDory@GoldenTaskTheneedTaskTheneedfor1.Cybersecurityistheprotectionofindividual’sandorganization’stechnologyanddatafromunauthorizedaccessorattack.2.Theorganizationhaslegalduty(GDPR)toprotectdataofdonors,courseparticipantsandTheboardofdirectorsareliableforanylossofdataarisingfrominsufficientcybersecuritycontrol.Oncecyber-attackoccursandcustomersdataareabused,stolenorleaked,itwillhavesignificantimpactonNCCPincludingreputation,finesandtime-consuminglawsuits.3.NCCPreliesontechnologytooperatecoursesorforadministration,andthereforeproducesandstoreslargevolumeofcustomerdata.Anyofthesecouldbeatriskfromacyberattack.PreparedbyDory@GoldenTaskTheneedTaskTheneedfor4.AlthoughNCCPcurrentlyhascontrolsinplacearoundstaffpassword,manyhackerscancircumventpasswordandamorerobustsetofcontrolsneedstobeconsideredandimplemented.5.Anyorganizationwhichhasweakcontrolislikelytobeattractivetoahacker.Thereisnoevidencethatsmall-sizeorcharitableorganizationsarelesslikelytoexperienceacyber-attack.Therecentarticlealsoillustratesthecase.6.Inaddition,NCCPmightbeattackedbysomedissatisfiedstakeholders,forexample,theonewhodonotagreewiththenewpremiumartcourseorwhofeelnotvaluedandrespectedworkinginNCCP.PreparedbyDory@GoldenTaskTheneedforTaskTheneedfor7.Inpractice,hackersmightdothe??InfectNCCP’shardwarewithviruswhichcouldresultinwebsiteCommitfraudinthenameofNCCP,foreg,sendingafakeemailtocourseparticipantstoseekLogonNCCP’swebsitetomanipulateortofalsifyrelevant?8.Cloudtechnologycouldbeusedtostoreandsharedatabutalsocreatesachannelopentotheattack.Thesoftwareusedcouldalsohave‘backdoors’whichthreatensdatasecurity.PreparedbyDory@GoldenTaskActionsbytheTaskActionsbythe1.Beseenasa2.Communicateaclear???ToraiseToalloweveryoneunderstandwhatisacceptableandwhatisnotImportanttosharewithallrelatedstakeholders,egcourseparticipantsPreparedbyDory@GoldenTaskActionsbyTaskActionsbythe3.Seekexpertadvicewhere4.Contingencyplansinplace（應(yīng)急計(jì)劃5.RegularreviewandPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenPointstoPointstoPreparedbyDory@GoldenTechnicalArticle:CyberTechnicalArticle:CybersecurityandtheWhydoescybersecurityneedspecialMeasurestopromotecyberTheroleofthefinancedepartmentinmanagingcyberPreparedbyDory@GoldenWhyneedspecialWhyneedspecial1.IncreasedvalueofThevolumeandvalueofdataavailablehasincreased2.AlackofawarenessofthevulnerabilityofpersonalPeoplearenotawareofhowtheirpersonaldatamightbeCambridgeanalyticalharvestedin2018thepersonaldataof50millionfacebookusersaspartofastrategytotargetandinfluencevotersindemocraticelections.而最近的新聞報(bào)道證明即使小的慈善組織也會(huì)面臨網(wǎng)絡(luò)攻擊PreparedbyDory@GoldenWhyneedspecialWhyneedspecial3.StoringandsharingCloudtechnologyenablesorganizationtostoreandsharehugevolumesofdata.However,italsocreateschannelswhichareopentobeingexploitedthroughunethicalorillegalbehavior.4.TheinevitabilityofsoftwareThesoftwareissocomplexthatitisnotpossibletoidentifyallpotentialItisalsopossibletohave'backdoors'inthesoftwarethatcouldbeexploited使用的軟件本身可能有“后門”PreparedbyDory@GoldenTaskTaskFrom:A.ConsultantSubject:ProjectDate:15JunePreparedbyDory@GoldenProjectSponsorProjectSponsorvs“Asponsoristhepersonorgroupthatprovidesfinancialresources,incashorkind,fortheproject.”PreparedbyDory@GoldenItmakesmoresenseItmakesmoresensethatsponsorisinahigherpositionofthecompany’sPreparedbyDory@GoldenRolesofRolesofProjectTakingfullownershipfortheExercisingauthoritytosupporttheExercisinginfluencetomotivateprojectPreparedbyDory@GoldenRolesofRolesofProject1.Takingfullownershipforthe==>Thesponsorownstheprojectonbehalfofthe==>Startsfrominitialstageofaprojectandextendstofinalclosure==>Commitsthemaximumattentionpossibletoensuresuccessoftheproject.(Onlyasuccessfulprojectwilldelivertheintendedbenefitforthesponsorandtheorganization.)PreparedbyDory@GoldenRolesofRolesofProject2.Exercisingauthoritytosupportthe==>Thesponsoristypicallyfromtheexecutivelevel(upper==>Enablesthesponsortomakedecisionsthatlower-levelstaffcannot==>ToresolveobstaclesorconflictsthatbeyondthecontrolofprojectPreparedbyDory@GoldenRolesofProject3.ExercisingRolesofProject3.Exercisinginfluencetomotivateproject==>Thesponsorconstantlyremindstheprojectmanagerandteammembersoftheimportanceoftheproject,intheformofregularmeetingsoremails,visitingtheteam’soffices,andreviewinghowtheyare==>Thesponsor’sseenasconflictnegotiator,PreparedbyDory@GoldenResponsibilitiesofResponsibilitiesofProjectAssigningaprojectProvidingfinancialresourcesaswellasadditionalBeingacommunicationbridgetobuildeffectivelinkbetweenstakeholdersandteamPromotingtheprojectanddrumupthesupport,egbypresentinginmeetingsandrespondingKeepinganopeneyethroughouttheprojectprogresstomonitorandevaluatetheprogresscomparedtoplan,egbygettingamonthlyupdatefromprojectmanagerGivingpermissionforanyrequiredchangeintheprojectManagingApprovingprojectPreparedbyDory@GoldenTask1.Task1.AdvisablefromcorporategovernanceNoonesinglepersonwhosecuresresource,spendsitandreportsonits2.Theprojectsponsoractsasambassadorfortheprojectandensuresotherseniorleadersbuyintotheproject.Theprojectmanagerneedsmoredetailedoperationalexpertiseandworkswithmembersoftheteaminordertoprovidedeliveryoftheprojectwithinbudgetandtimeframe.Thesponsorsetstheoveralldire