Chapter10:LeadingPositiveChangeDevelopingManagementSkills10-PrenticeHall20081LearningObjectivesLearnhowtocreatepositivedevianceinorganizationsDevelopthecapabilitytoleadpositivechangeAcquiretheabilitytomobilizethecapabilitiesofothersinachievingpositivechange10-PrenticeHall20082Leadershipvs.ManagementCharacteristicsofLeadersSetdirectionInitiatechangeCreatesomethingnewCharacteristicsofManagersMaintainingsteadinessControllingvarianceKeepthestatusquo10-PrenticeHall20083LeaderEffectivenessEffectivemanagementandleadershiparebothinseparableandnecessaryskillsfortoday’sbusinessenvironment.10-PrenticeHall20084LeadershipandChangeExamplesofthepaceofchange,Computertechnologyhasahalf-lifeofsixmonthsHumanandanimalgenomeprojectsareexpandingexponentially10-PrenticeHall20085FrameworksHelpclarifycomplexsituationsHelpleadersnotbecomeoverwhelmedbynewinformationHelpstabilizeorganizations10-PrenticeHall20086TendenciesTowardStabilityOrganizationsaredesignedtofavorstabilityandpredictableoutcomes.Leaderswhocreatechangecreatedisruptions.10-PrenticeHall20087PositiveChangeFocusesonunlockingpositivehumanpotential;creatingabundanceandhumanwell-being.10-PrenticeHall20088AContinuumofChangePositiveDeviance:HealthyperformanceNegativeDeviance:Organizationalillness10-PrenticeHall2008910-PrenticeHall200810PositiveChangeFocusesonunlockingpositivehumanpotentialFocusesoncreatingabundanceandhumanwellbeingEngagestheheartaswellasthemind10-PrenticeHall200811AFrameworkforPositiveChangeInsertfigure10.310-PrenticeHall200812APositiveClimate“Keepyourthoughtspositive,becauseyourthoughtsbecomeyourwords.Keepyourwordspositivebecauseyourwordsbecomeyourbehavior.Keepyourbehaviorpositive,becauseyourbehaviorbecomesyourhabits.Keepyourhabitspositivebecauseyourhabitsbecomeyourvalues.Keepyourvaluespositivebecauseyourvaluesbecomeyourdestiny.”MahatmaGandhi10-PrenticeHall200813EstablishaPositiveClimateCreateapositiveenergynetworkEnsureaclimateofcompassion,forgiveness,andgratitudeFocusattentiononstrengthsandthebestself10-PrenticeHall200814HeartRhythmsinFrustrationandinGratitudeConditions10-PrenticeHall200815ReflectedBest-SelfFeedbackDesignedtoprovidepeoplewithfeedbackontheirstrengthsandcapabilities.10-PrenticeHall200816PersonalWeaknesses,Competencies,StrengthsandUniqueness10-PrenticeHall200817CreatingReadinessforChangeBenchmarkbestpracticesComparativestandardsGoalstandardsImprovementstandardsIdealstandardsStakeholderexpectations10-PrenticeHall200818CreatingReadinessforChangeInstitutesymbolicevents:aneventusedtosignifyanewfuture.i.e.Chrysler’sandIacocca’sceremonytoinspirea‘newera’10-PrenticeHall200819CreatingReadinessforChangeCreateanewlanguage:anewlanguagetodescribeoldrealities.i.e.Disneyemployeesarecalled‘castmembers,’theiruniformsare‘costumes’10-PrenticeHall200820VisionsVisionsspeaktotheheartandthehead.TheyincludeuniversalvaluesTheyhelpidentifythefutureTheyprovideglimpsesofpossibilitiesTheyevokedeepermeaningTheyprovideoptimism10-PrenticeHall200821ArticulatingaVisionofAbundanceIncludeleft-brainandrightbrainfeatures–theymustcontainrationalelementsaswellasmetaphors,colorfullanguage,andimagination.10-PrenticeHall200822ArticulatingaVisionofAbundance(con’t)Makeavisionstatementinteresting–theyaremeanttocaptureattentionandpositiveenergy.10-PrenticeHall200823ArticulatingaVisionofAbundance(con’t)Includepassionandprinciples–theyshouldreflectcorevaluesandbestraightforward10-PrenticeHall200824ArticulatingaVisionofAbundance(con’t)Attachthevisiontoasymbol–tomakethevisionserveasaconstantreminder10-PrenticeHall200825GeneratingCommitmenttotheVisionApplyprinciplesofrecreation“Peoplewillpayfortheprivilegeofworkingharderthantheywillworkwhentheyarepaid.”

ChuckCoonradt10-PrenticeHall200826RecreationalWorkGoalsareclearlydefinedScorekeepingisobjective,self-administered,peer-audit,andcomparedtopastperformanceFeedbackisfrequentPersonalchoiceispresentAcompetitiveenvironment10-PrenticeHall200827CompetitivenessandCommitmentConsidertheexampleoffootball.Howcommittedaresomepeopleasfansandplayers?10-PrenticeHall200828GeneratingCommitmenttotheVisionEnsurepubliccommitmentsCommunicatethevisionInstitutesmallwinsCommunicatethevision10-PrenticeHall200829SmallWinsFindsomethingthatiseasytochange.Changeit.Publicizeit.Then,findasecondthingthat’seasytochange,andrepeattheprocess.10-PrenticeHall200830CommunicatingtheVisionPublicstatementsNewslettersCelebrationsSpeechesMemosModelbehaviorbyCEO10-PrenticeHall200831InstitutionalizingPositiveChangeCreatingirreversible