UNIT11CONFLICTANDCOMPROMISETOPICTALKPairWork

Doyousometimescomeintoconflictwithyourfriendsorfamilymembers?Howdoyouresolveconflicts?Usethephrasestohelpyou. Activity1tokeepsilent totalktomyfriends tomakeaphonecalltoapologisetosaysorry torespondwithmoreanger toasksomeoneelseforadvicetonegotiatewithhim/her toexplainmyideaagain

ReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear. Activity2TextBuilder

ConflictandCompromise

Agent：Goodafternoon，

?...Agent：Wouldyoupleasetellme

?

FindingtheCausehowmayIhelpyouhowcanIhelpyou

whattheproblemiswhatIcandotohelpwhatiswrong

howmayIhelpyouwhatiswrongReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear. Activity2TextBuilder

ConflictandCompromise

Agent：Yes，sir，

....Agent：Pleasegivemeyouraccountnumber，sir，andI’llinquireandmakesure_________________assoonaspossible....Agent：Right.Wouldyoupleasewaitafewminutes?Iwill__________________

and

....Agent：Sorryforkeepingyouwaiting...Ihaveresetyouraccount.It’ll

.

CompromisingIcanunderstandIdounderstandwhyyouareupsetIknowhowyoufeelIknowhowannoying

itis

aresponseisprovidedtheissueisresolvedasolutionisgivenseewhatIcandochecktheproblemasksomeoneforhelpbefinebythistimetomorrowbeokayinanhour

Idounderstandwhyyouareupsettheissueisresolvedchecktheproblem

seewhatIcandobeokayinanhourReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear. Activity2TextBuilder

ConflictandCompromise

Agent：Iquiteunderstandhowyoufeel，sir.Iapologisefor

.

Apologisingourpartinittheinconveniencewastingyourtime

ourpartinitReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear.Activity2聽力文本（A=CallCentreAgent

C=Customer）A：Goodafternoon，howmayIhelpyou?C：Icertainlyhopesomebodycan!Thataccountsdepartmentofyoursdoesn’tknowwhattheyaredoing!A：Wouldyoupleasetellmewhatiswrong?C：ThisisthethirdtimeIamcallingaboutthesamething.It’sjustawasteofmytime.A：Yes，sir，Idounderstandwhyyouareupset.Tellmewhattheproblemis.C：It’smyaccount.IhavepaiditinfullbutyoukeepsendingmessagestosaythatIneedtopayimmediately，otherwisemyaccountwillbeclosed.A：Pleasegivemeyouraccountnumber，sir，andI’llinquireandmakesuretheissueisresolvedassoonaspossible.C：Thename’sJonesandmyaccountnumberisJ28760.A：Right.Wouldyoupleasewaitafewminutes?IwillchecktheproblemandseewhatIcando....A：Sorryforkeepingyouwaiting.Wedetectedanerrorwithyouraccount.Ihaveresetyouraccount.It’llbeokayinanhour.Everythingwillbefine.C：Thankyouverymuch.I’msorryIwassoangry.Iknowitisnotyourfault.A：Iquiteunderstandhowyoufeel，sir.Iapologiseforourpartinit.C：Thankyou.Youhavebeenmosthelpful.A：It’sapleasure，sir.Haveagoodday.C：Andyou，too.

UsetheTextBuildertomakeashortdialoguewithapartneraboutresolvinganissuebetweenanunhappycustomerandaserviceagent.

Activity3Listentothedialogue.Answerthequestions.

1

WhatisTim’sproblem?2

WhatdoesMrSmiththinkofTim’sproblem?Isitacommonone?3

WhatbehaviourdoesMrSmithconsideras“asignofmaturity”?4

WhydoesMrSmithrecommendstudyinginalibrary?5

WhatdoesMrSmithsuggestTimdowhenhisparentsaren’tathome?

Activity4聽力文本（T=Tim

S=MrSmith）T：Hello，MrSmith.I’msomewhatannoyed

withmyselfrecently.IthinkIneedsomehelp.S：Hi，Tim!Comeandsitdown.I’dliketolistentoyourproblemandseewhatIcando.T：I’mashamed

toadmitthatIreallystrugglewithmyselfaboutplayingmobilegames.WhenIsitdowntostudy，IoftenintendtostartbyplayingmobilegamesforafewminutesandonceIdoso，Icannotstop.Afterawhile，Inoticethetimepassingquicklyandthismakesmefeelguilty.Butthenextday，everythinggoesthesame.It’sawful.S：That’scompletelynormalamongteenagers，evenamongadults，andit’sperfectlyunderstandable.So，don’tfeeldown.Tohavethecouragetoacknowledgethisisalreadyasignofmaturity.T：Thankyou，butwhatcanIdotostopit?S：Firstly，Iwouldliketorecommendstudyinginalibrary.Thisisbecausethelibraryusuallyhasgoodstudyingatmosphere，whichwillhelpyouconcentrateonyourwork.T：That’sareallygoodidea.Seeingotherstudentsworkinghardwillencouragemetoworkhard，too.ButIwon’talwaysbeabletostudyinthelibrary，sowhatshouldIdowhenI’mathome?S：Whenyou’reathome，youcanaskyourmumordadtohelpmonitoryouandmakesurethatyouareworkingfortwohoursafterschooleveryday.AndI’msureyourparentswouldbehappytohelpyou.T：Yes，Iagree.ButwhatshouldIdowhentheyaren’tathomethough?S：Goodquestion!Thisiswhereyouneedtoadoptself-controlandgoalsetting.Setacleargoalforeverystudyingperiod.Byassigningyourselfagoal，youwillknowwhatyouhavetofinishbytheendofthetime.Andwhenyouwanttopickupyourphone，keeptellingyourselftoholdonforanothertenminutesuntilfinallyyoureachyourgoal.T：Thanks，MrSmith.Ithinkyouradviceishelpful.I’llhaveatry.

Listentothedialogue.Answerthequestions.

1

WhatisTim’sproblem?2

WhatdoesMrSmiththinkofTim’sproblem?Isitacommonone?3

WhatbehaviourdoesMrSmithconsideras“asignofmaturity”?4

WhydoesMrSmithrecommendstudyinginalibrary?5

WhatdoesMrSmithsuggestTimdowhenhisparentsaren’tathome?

Activity4Hereallystruggleswithhimselfaboutplayingmobilegames.Hethinksthatitiscompletelynormalamongteenagers，evenamongadults，andit’sperfectlyunderstandable.Tohavethecouragetoacknowledgethisisalreadyasignofmaturity.Becausethelibraryusuallyhasgoodstudyingatmosphere，whichwillhelphimconcentrateonhiswork.Adoptself-controlandgoalsetting.Setacleargoalforeverystudyingperiod.Controlthetimespentonthephone.Usethelanguageyouhavelearnttowriteashortparagraphaboutuse-fulwaystoresolveconflictsbetweenfriends.Thenshareitingroups.Activity5NOTES·MohandasKaramchandGandhi（1869-1948），theleaderoftheIndianindependencemovementagainstBritishrule.·AlbertEinstein（1879-1955），aGerman-bornphysicistwhodevelopedthespecialrelativityandthegeneralrelativity，andreceivedthe1921NobelPrizeforPhysics.·DonMiguelRuiz（bornin1952），aMexicanauthor.·Laozi，aChinesephilosopheroftheSpringandAutumnperiod，thefounderofTaoismandtheauthoroftheDaodeJing.MohandasKaramchandGandhiLanguagepoints核心詞匯教材原句p.28 Howdoyouresolveconflicts?你如何解決沖突？題組練·領(lǐng)悟方法1resolvevt.解決（問題、困難）vi.&vt.決定；決心resolveanissue/adispute/aconflict解決問題/爭端/沖突Heresolvednottotellherthetruth.他決定不告訴她真相。Sheresolved（that）shewouldneverseehimagain.她下定決心再也不見他了。Wehadresolvedonmakinganearlystart.我們已經(jīng)決定早點(diǎn)動(dòng)身。完成句子（1）Bothsidesmetinordertotryto

（解決分歧）.（2）She

（決定拜訪）thecouplethenextmorning.（3）［詞匯復(fù)現(xiàn)］Theyhaveadoptedhissuggestionto

（解決爭論）betweenthem.resolvetheirdifferences

resolvedonvisiting/resolvedtovisitresolvethedisagreements教材原句p.28 tonegotiatewithhim/her與他或她協(xié)商

2negotiatevi.&vt.談判，協(xié)商tonegotiateadeal/contract/treaty/settlement達(dá)成交易；確立合同；商定條約內(nèi)容/解決措施Wesuccessfullynegotiatedthereleaseofthehostages.我們成功地達(dá)成了釋放人質(zhì)的協(xié)議。astrongnegotiatingposition強(qiáng)硬的談判立場negotiatingskills談判技巧完成句子（1）I’dliketo

（協(xié)商方案）withyou.（2）Thegovernmentwillnot

（和……談判）terrorists.（3）［詞匯復(fù)現(xiàn)］Thequestionabouthowtodecoratethegalleryisstill_________________（正在協(xié)商）.negotiateabouttheplannegotiatewithbeingnegotiated教材原句p.28 ...andI’llinquireandmakesuretheissueisresolvedassoonaspossible.

……我會(huì)問清楚并確保問題得以盡快解決。3inquirevi.&vt.詢問，打聽Hiswifewentacrossthefieldtoinquire，andcameback.他妻子到田地對(duì)面打聽了一下回來了。Iwouldliketoinquireifthereisanydiscountavailableonentranceticketsforstudents.我想打聽一下對(duì)學(xué)生來說是否有門票上的折扣。單句語法填空（1）Doyoumindme

（inquire）aboutyoursalary?（2）Hecalledthemseveraltimestoinquire

jobpossibilities.

inquiring

about教材原句p.28 Iknowhowannoyingitis我知道它有多讓人惱火4annoyingadj.討厭的，令人氣惱的Hermostannoyinghabitwaseatingwithhermouthopen.她最讓人討厭的習(xí)慣就是張著嘴吃東西。Thisinterruptionisveryannoying.這樣打岔很令人討厭。

搭配

be/getannoyedwithsb生某人的氣 beannoyedat/aboutsth因某事而生氣 beannoyedtodo/that...對(duì)……感到惱火Igotannoyedwithmysonbecausehedeletedanimportantfileinmycomputer.我生兒子的氣是因?yàn)樗盐译娔X中一個(gè)重要的文件刪除了。ThemanagerwasannoyedatJohn’sabsencefromthemeeting.約翰缺席會(huì)議，這讓經(jīng)理很生氣。MrJohnsonwasannoyedthathisparrotwasmissing.約翰遜先生因?yàn)樗柠W鵡不見了而生氣。Hecouldnotconcealhisannoyanceatbeinginterrupted.他因受干擾而難掩怒色。Shestampedherfootinannoyance.她氣得直跺腳。

【詞語積累】單句語法填空（1）Hegot

（annoy）withthe

（annoy）fliesflyingaroundhim.（2）What

（annoy）mewasthatshewasalwayscuttinginwhenweweretalking.=

annoyedmethatshewasalwayscuttinginwhenweweretalking.（3）Thefatherwas

（annoy）toknowthathissonwasstilladdictedtosmoking.（4）Itis

（annoy）thatIhavetoputupwithhisbadtemper.=I’m

（annoy）thatIhavetoputupwithhisbadtemper. （5）Muchtoour

（annoy），theydecidednottocomeafterall.（6）［詞匯復(fù)現(xiàn)］Thefreezingstreetswereso

（annoy）thattheymadeallpedestrians

____________（annoy）.完成句子（7）ThekidsweresonoisythatIwasbeginningto

（生他們的氣）.annoyedannoyingannoyedItannoyedannoyingannoyedannoyanceannoyinggetannoyedwiththemannoyed教材原句p.28 theinconvenience不便5inconveniencen.不便，麻煩；帶來不便者；麻煩的人（或事物）Weapologiseforthedelayandanyinconvenienceitmayhavecaused.我們對(duì)此次延誤以及因此有可能造成的所有不便表示道歉。Ihavealreadybeenputtoconsiderableinconvenience.我已經(jīng)遇到了相當(dāng)大的麻煩。Icanputupwithminorinconveniences.我能忍受小的不便。 【歸納拓展】atone’sconvenience在某人方便的時(shí)候forconvenience為了方便起見fortheconvenienceofsb為了方便某人Itisconvenientforsbtodosth.某人做某事是方便的。Sthisconvenientforsb.某事對(duì)某人來說是方便的。單句語法填空（1）Someaspectsofapilot’sjobcanbeboring，andpilotsoftenhavetoworkat_______________

（convenient）hours.（2）Ifitisquiteconvenient

you，IwillvisityounextTuesday.（3）Inthisseasideresort，youcanenjoyallthecomfortand

（convenient）ofmoderntourism.完成句子（4）Comeandseemewhenever

（在你方便的時(shí)候）.（5）Ikeepmyreferencebooksnearmydesk

（為了方便起見）.（6）Cometomyoffice

（在你方便時(shí)）.（7）［詞匯復(fù)現(xiàn)］Ifpayingoffyourloan

（對(duì)你來說方便），pleasedon’tdelay.

inconvenientforconvenienceitisconvenientforyouforconvenienceatyourconvenienceisconvenientforyou教材原句p.111 Wedetectedanerrorwithyouraccount.我們發(fā)現(xiàn)您的賬戶有錯(cuò)誤。6detectvt.發(fā)現(xiàn)，察覺（尤指不易覺察到的事物）；探測，探察；查出，查明Thepassengerswillbedetectedatthegate.乘客將在門口被檢查。【詞語積累】detectionn.察覺；偵查；探測；發(fā)現(xiàn)detectiven.偵探；警探detectivework調(diào)查工作，研究工作Thedetectivewasfrozenwhenhefoundoutthetruthofthecase.當(dāng)偵探查明案件的真相時(shí)，他愣住了。［詞匯復(fù)現(xiàn)］ 單句語法填空（1）［詞匯復(fù)現(xiàn)］These

（detect）parcelscanbesenttotheflighttoTokyo.（2）［詞匯復(fù)現(xiàn)］The

（detect）adoptedanewmethodtoinvestigatethecase.（3）Theconnectionbetweenthecasesisunder

（detect）.用detect的適當(dāng)形式完成句子（4）

workisbeingcarriedoutinthesuburb，andthe

inchargeofthecasehopesto

someusefulclues.

detecteddetectivedetectionDetectivedetectivedetect教材原句p.111 I’mashamedtoadmitthatIreallystrugglewithmyselfaboutplayingmobilegames.

我很慚愧地承認(rèn)，在玩手機(jī)游戲的問題上，我真的很糾結(jié)。7ashamedadj.內(nèi)疚的，慚愧的；羞愧的；因慚愧而不情愿，因?qū)擂味銖?qiáng)搭配 beashamedof為……感到慚愧/羞恥

beashamedtodosth恥于做某事Shewasdeeplyashamedofbeingdefeatedasecondtime.再次被擊敗，她深感羞愧。Asaboy，IamashamedtosaythatIhaveapreferenceforpink.作為一個(gè)男孩，我不好意思說我偏愛粉紅色。 完成句子（1）Ithinkyoushould

（為……感到慚愧）yourrudeness.（2）I

（不好意思承認(rèn)）thatI’veneverreadanyofhisbooks.（３）［詞匯復(fù)現(xiàn)］

（愧疚于）hisprejudicedwords，hehadtoresign.（4）［詞匯復(fù)現(xiàn)］Asabraveperson，he

（恥于容忍）theenemy’sviolence.辨析填空：ashamed/shameful（5）Theboywas

totellhismotherthathehadfailed.（6）Youshouldbe

ofyour

behaviourattheopeningceremony.beashamedofamashamedtoadmitB