NeitherAPInoranyofAP'semployees,sanywarrantyorrepresentation,eitherexpressorimplied,withrespecttohavingjurisdictionwitClasifiedareasmayvarydependingonthedocument.Soundbusiness,scientific,engineering,andsafetyjudgmentsCopynghtAmenicanPetrAmericanPetroleumInstitute,200MassachusettsAvenuGenerally,APIstandardsarereviewedandrevised,rascertainedfromtheAPIStandardsDepartment,telephone(202)682-8000.AcatalandmaterialsispublishedanSuggestedrevisionsareMassachusettsAvenue,NW,Suite1100,Washing 1 3.2AcronymsandAbbreviation 4 4 4 64.4ProgramAdministrat 6 6 6 1 1 6.3CommunicationduetoN 26 3 3 49 5 1Plan-Do-Check-Act(PDCA) 5 7 9 9 20 45 45 45 52 6 71 7 VThisrecommendedpraccompany'spipelinesystemandtocreateprocessesThisrecommendedpracticeisorganizedaroundaPlan-Do-Checkwiththeorganization'spolicies—ProgramEstablishment(seeSection—Messages(seeSection5).—DeliveryFrequencies—PublicAwarenessProgramEvaluation(seeSectionAct:ThisstepiswhewheretoapplychangesthatwillincludeimprRelevantsectionswithinthisrecommendedpracticeth—Any/allsectionsofInputsInputsCheck=evaluationandqualityassuAct=programupdatesandadjustmentactivFigure1—PlasimilarinsightsandopportunitiesforimprovementwThisdocumentaddressesthedevelopment,implementation,evaluation,anddocumentatiopublicawarenessprogramsassociatedwithdithisrecommendedpracticeforrecommendedpractice.CommunicationsrelatedtooThisrecommendedpracticeprovipublicawarenessprogramscharacteristics,stakeholderaudiences,operatoractivities,andtheprocessforestablishing,implementing,measuDo-Check-Act(PDCA)processformanagingprograms.ThisoperationalchangesrequirequirementsofthisdthelatesteditionofthereferencedU.S.DOTTitle491,CFRPart192,Transportat3Terms,Definitions,Acronyms,aForthepurposesofthisdocument,thefollowingte1U.S.DepartmentofTransportation,1200NewJersey12AdeterminationindicatingtheprobabilityasurvePUBLICAWARENESSPROGRAMSFORPIPELINE4APIRECOMMENDEDPRACTICE1162NOTESee7.3foradditional3.2AcronymsandAbbreviationsPUBLICAWARENESSPROGRAMSFORPIPELINEInputsInputsACT—programadministration(see4.4);6—documentationrequirementOperatorsshalldevelopap4.4ProgramAdministrationThewrittenpublicawarenessprindividual,asset-specificprogra4.6IdentifyStakeholderAudiencStakeholderaudiencesarecomprisedoffPUBLICAWARENESSPROGRAMSFORPIPELINESomedeliverymethodsrequilists,operatorsmayuseinternalorecommerciallyavailablecontactlists,professionalassociatithroughpublicsources,etc.).A—privatelydevelopedlists,whetherinternallyorexternallydeveloped;8jurisdiction(i.e.localemergencyofficials,internalsubjectmatterexperts);—rooftopcountanalysisusinggeographicinformationsystemstatefireagencyorganizations,mayoraldatabase.FormultifamilPUBLICAWARENESSPROGRAMSTable2—StakeholderAudienc一majorfacilitiessuchastankfarms,storagefields,andpump/cstationsPeoplewholive,work,orcongregate一Noncustomers一transmissionpipelines一majorfacilitiessuchastankfarms,storagefields,andpump/cstations一Businesses一ParksandrecreationalareasradiusfortheirtransmissionandgatheringpiunderstoodbyasiTable4—StakeholderAudience—Emerg Table5—StakeholderAudi PUBLICAWARENESSPROGRAMSFORPIPETable6—StakeholderAudience—ExcavatorsMessagesareinformationthat(see4.3).themessages.Operatorsshoulddpracticeandwhatis12PUBLICAWARENESSPROGRAMS5.2.2ObtainingAdditiona)specificdepartmentcontactinfo—othermeanstosecuCommunicatinginformationaboutcommoditiestrtransported,batched,orstoredinanoperator'spipelicharacteristicsandpossiblehazpotentialdeliverymeaboutthehazard14—therole,purpose,andfunctiono—efficiencyandreliabil—stateandfederalregulinspections,patrolling,m—operator-specificcomtomajorfacilities(suchasstoragefacilities,compressor,orpumpstpromoteunderstandingofthenatureofthefacility.Operaregardingthefacilityandproduct(s)storedortransportedthrough—excavatorssharingmessages—awarenessofeasementsandotheragreements; PUBLICAWARENESSPROGRAMSFORPIPELawarenessandtheimproveduseof811/one-callsystems,whereapplicable.AExcavationactivitiessuc16—Dig,excavate,move,ordisturbearthwithcare.—811websites;damagetothecoating)mustbereportedt5.3.5Encroachments,Threats,orSuspecthreats,andsuspiciousactivityonornearinstallingmailboxes,privacyf—encroachmentsinhibittheoperator'sabilitytoperformcra)conductingsurveillance,routineb)accesstothepipelinesys—theimportanceoftheROWareabeingclearoftrees,shrubs,buil—unauthorizedorunmarkedexcavationactivity(e.g.lackofflags,marks,paint,et—observedsuspiciousactivvalves,vandalism,ortrespass—suspecteddamagetoapipeline(e.g.dents,nicks,leakiPUBLICAWARENESSPROGRAMSemergencyofficials.OperatorsshouldcommunicatetheavailabiThiscommunicationOperatorsshoulddeterminewhatportions,ifany,oftheiremergencyofficials.Theappropriat18health(IDLH),theoperatorshouldcommunicatedetectiPUBLICAWARENESSPROGRAMSFORPIPELINETransmissionandgatheringpipelineoperatorsshallcommunicatetoa—indicatethepresenceof—identifythecommoditygroup(s)transported;TransmissionandgatheringoperatorscaninclTransmissionoperatorsshallprovideinformatio(affectedpublic,emergencyofficials,andpublicofficials)stakeh.StakeholderaudiencescanSystemmapsprovidegeneralSeetheTransportationSbaselinedeliverymethod,itdoesidentifybaTable11establishesthebaselinedeaudience,programeffectivenessevaluationoutcomes,orpipelinetype.AnAffectedpublic(noncusAffectedpublic(localdistributNOTESomejurisdictionshavemorestringentrequirementsformessagePUBLICAWARENESSPROGRAMSFORPIPELINEOPERATOR—changeinoperator'semergencycontactinformation(e.g.changOperatorsshouldcommunicatethesenewhaoperatorshalldocumentwhyalongertim—batching(e.g.recognition/responsegincluding,butnotlimAnoperator'sprogramsmessagestostakeholders.Operatorsshou22—thestakeholderaudiencebeing—needsofthestakeholderaudience;—datanecessarytosupporteffectiveneswiththeaffectedstakeh—brochures,billstuffers,flyers,booklets,o—factsheets;—publicserviceannouncements(PSAs);—advertising(e.g.billboards,TV,radio,newspaper,electronicmedia);PUBLICAWARENESSPROGRAMSFORPIPELINE—facilitytours;Someoperatorsconductliaisonactivities—learningtheresponsibilityandresour—availabilityofinformationfromemergencyresponsep—highconsequencearea(HCA)maps,w—assetlocation(s)withinjurisdiction;—commoditytypesandassociatedSDS24EmergencyDrills,Exercises,anpreparedness.Involvingemergenopportunityforeachpa—facilitatingtrainingforemergencyresponseorganizations;—donationstoemergencyresponseorganiz—supportofscholarships.Pipelinemarkersinformstakename,24-hourcontactnumber,andcommoditytransporPUBLICAWARENESSPROGRAMSFORPIPELactivitiesforcommonstakeholderaudiencesinalocal,regional,ocanofferanumberofatthespecifiedintervals/fOperatorscanaddinformationspecificto—industryandtradeorganization6.5.2Collaborati—othercommonpubli26recommendedpractice.OpeProgramimplementationrprogram(see4.2).Programimplementationa)dentifyingnecessaryresourcesfoc)evaluatingtheneedforsupplementa—identifying,planning,andconductingsupplementalactSupplementssupportpublicawareaboutstakeholderaudiences,orsimplyexpanddistribuAnoperatorshalldetermineifsupplementsarIfanoperatori—requestsbyemergencyoffiPUBLICAWARENESSPROGRAMSFORPIPELINEOPERAT—afterpost-emergencyrevieworwhenthereispotentioperatorandemergenc—HCAs(e.g.potentialimpactisgreaterfora—landdevelopmentactivity(e.g.developerspe—agriculturalactivity(e.g.pipelineroutetraversesactivefarmin—third-partydamage—environmentalconsiderations(e.g.pipel—specificlocalsituations(e.g.stakeho—regulatoryactions(e.g.advisorybulletin,findingsfrom—resultsfrompreviouspublicawarenessprogramevaluations(e.g.s—AdditionalMessageContent:—AdditionalDeliveryMethod(s):Usingdifferehangers,personalcontact,etc.)toreachtargetedstakeholderaudienc—IncreasedCoverageArea:BroadeningorwideninAnoperatormayperformadditionalevaluationactivities.Opmanageprocessesand28agencyinspectionAtleastonceevery4yearsEQ\*jc3\*hps19\o\al(\s\up0(na),4)—determinewhetherpublicawarene—feedbackfromstakeholders;AneffectivenessevaluaPUBLICAWARENESSPROGRAMSFORPIPELINE—achievingprogramobjectives(seeAspartoftheeffectivenessevaluation,anoperatorshouldd—examplesoffeedbackreceivedfromstakeholders;—otherdeliverabilityre-campaignsoftandha30Aspartoftheeffectivenessevaluation,anoperatorStakeholderMessageCompreheAspartoftheeffectivenessevaluation,anoAspartoftheeffectivenessevaluation,anoperatorshobjectives(see4.3).—one-calldata;—numberofencroachments;—numberofstakeholderaudience—third-partyincidentsperone-callnotifications,pipelinem—third-partynear-misseventsfroPUBLICAWARENESSPROGR—post-incidentreviewsconductedfollowingthird-partyincidents;Operatorsshouldcollectquantitativedatafromeachstakeholdevaluatestakeholderrecall,—face-to-facesurveys.Anoperatorshalluseeithertheexactquestionwordingorthetheirpipelinetypesdeterminewhetherobjectives—numberofstakeholderswithincoveragearea;32—incidentinvestiga—callstoanoperator'semetheanalysis,andidereviewfactorssuchasstakeholderpopulationsize,whenebydemographicsorothersegmentedsubgroups(e.g.location,age,educationTheeffectivenessofanoperator'sTheeffectivenessevaluationshalldocumentdataeffectivenessevaluationshouldoutlinethe—theevaluationres—adeterminationofwh—asummaryofproposedchanges(ifwarranted). PUBLICAWARENESSPROGRAMSFORPIPELINE8.4OtherEffectivcollaborativeprogcollaborativemessagedeliveryprogram.FortheseOperatorsmayworkcolmayalsocollaborateonEachoperatorshallcollectandretainshoulddemonstratethatanoper34v)electronicmethods,including,butnotlimitedto4)stakeholderaudienceb)recordsofmaterialsprovidedtostakeho1)baselinecommunicationmaterialsprov2)supplementalcommunicationmateri4)postagereceiptsfordi6)open-rateand/orclick-throughratesforemaPUBLICAWARENESSPROGRAMSFORe)recordssupportingmeasurementa2)effectivenessevaluations(seei)methodologyforcollecting,analyzing,andassessin—developmentofvideosandbro—developmentofwebsiteinformati—distributionofperiodicnewslettersthatprov—participationinappropriatetradeshowstoinformexcavators,r—theU.S.DepartmentofTransportation,PHMSA().—theNationalAssociationofTransportation,PUBLICAWARENESSPROGRAMSFORManyoutsideconsultantsareavailabletosupportanopstakeholders,suchasexcavatorsalongthePipelineoperatorshavedeOne-callcenterspromotepublicsafety,proinformationmaterial2)Doesthewrittenprogramaddreforawareness(see4.3.2),preve2)Doestheprogramincludeaschedule4)WerethetasksneedPUBLICAWARENESSPROGRAMSFORPIPELINEOPER2)Aretheresultssupplementalactions(e.g.revisedmessages,additionaldeliverymeIfyes,providesummaryofIV.ProgramDocumentation—Hasthe4)Wasthefrequencyandthebasisforselectingthatfrequencyforcommunicatingforimplementingsuchprogra6)Wastheeffectivenessevaluationprocessdocum40APIRECOMMENDE□□□□□□□□□□□□□□□□□□口□口□□□□□PUBLICAWARENESSPROGRAMSFOR□□□□□□□□□□□□□□□□□□□□口□□□□□口□□□□□□□□□□□□□□□□□□□42APIRECOMMENDE□□□□□□□□□□□□□□□□口□□□NOTEAP=affectedpublic;EO=emergencyofficials;EX=excavators;PO=publicofficials.PUBLICAWARENESSPROGRAMSFORPIPELINE44APIRECOMMENDED5)Doestheoperatoruseexternalconsultantsorthird-part6)WerethepublicawarenessB.PROGRAMIMPLEMENTATIONASSESSMENTProvideasummaryofstakeholderaudienceswhorec□□□□□□PUBLICAWARENESSPROGRAMSFORPIPELINEcurrentassessment'sprogramyear)ConfirmtheAPI1162baselinemessagesthatwerecommu□□□□□口口口46APIRECOMMENDED□口□口口口口□□□□口口□口口□□口□口口□□□□□□□□□summaryofpre-testingprovideasummaryothresholdwithinwrittenprogram,languagesidentified,datasourcesused,locationofresults,etc.).PUBLICAWARENESSPROGRAMS2)IfanychangesweremadetoD.LISTASSESSMEThepurposeofthissectionisstakeholders(see8.stakeholders?Ifavalidationprocesswascompleted,identifyth□□□□□□□□Ifalistvalidation/listcompletenessreviewwasc48Wereprogrameffectivenesseffortsconducted□□□□□□□□□□□□口口□□□□□□一whetheranincentivewasoffered.surveyweretobeconductedagaAnoperatorshouldusethefollowinginforCopynghtAmenicanPetrPUBLICAWARENESSPROGRAMSFORPIPELINEOPERStep4—DeterminethepopulationLevelofconfidence