天津航空英語試題及答案

一、單項選擇題（每題2分，共10題）1.Whatdoes“ETA”standfor?A.EstimatedTimeofArrivalB.EarlyTimeofArrangementC.EasyTimeofAssembly答案：A2.“Theflightisdelayed.”Whatdoes“delayed”mean?A.準時B.延誤C.取消答案：B3.Whichwordmeans“乘客”？A.crewB.passengerC.pilot答案：B4.“Pleasefastenyourseat-belt.”“fasten”意思是？A.解開B.系好C.調(diào)整答案：B5.Whatistheoppositeof“departure”?A.arrivalB.leaveC.flight答案：A6.Thecaptainsaid,“Wewill______in10minutes.”A.takeupB.takeonC.takeoff答案：C7.“Ineedavegetarianmeal.”“vegetarian”是指？A.素食者B.肉食者C.過敏者答案：A8.The______isresponsibleforsafetyontheplane.A.passengerB.crewC.groundstaff答案：B9.“Theplaneisflyingatan______of30,000feet.”A.attitudeB.altitudeC.aptitude答案：B10.“Wewilllandatthe______airport.”A.destinyB.destinationC.determination答案：B二、多項選擇題（每題2分，共10題）1.Whichofthefollowingaresafetyequipmentontheplane?A.LifejacketB.OxygenmaskC.Seat-belt答案：ABC2.Whichwordsarerelatedtoflightstatus?A.OntimeB.DelayedC.Cancelled答案：ABC3.Whichofthefollowingarepartsofanairplane?A.CockpitB.GalleyC.Luggagecompartment答案：ABC4.Whichofthesearecrewmembers?A.PilotB.FlightattendantC.Loadmaster答案：ABC5.Whichexpressionsareusedtoaskforhelpontheplane?A.Canyouhelpme?B.Ineedsomeassistance.C.Pleasedomeafavor.答案：ABC6.Whichonesarebeveragechoicesontheplane?A.CoffeeB.TeaC.Water答案：ABC7.Whichverbscanbeusedtodescribegettingonandofftheplane?A.BoardB.DismountC.Deboard答案：AC8.Whichofthefollowingareinternationalairports?A.BeijingCapitalInternationalAirportB.DubaiInternationalAirportC.TokyoInternationalAirport答案：ABC9.Whichadjectivescandescribetheexperienceontheplane?A.ComfortableB.BumpyC.Smooth答案：ABC10.Whichdocumentsmightpassengersneedtoboardaplane?A.PassportB.BoardingpassC.IDcard答案：ABC三、判斷題（每題2分，共10題）1.“Economyclass”isusuallythemostexpensiveclassontheplane.答案：錯2.Passengerscanusemobilephonesfreelyduringthewholeflight.答案：錯3.Theemergencyexitisonlyforcrew'suse.答案：錯4.“Headset”isusedtolistentomusicorwatchmoviesontheplane.答案：對5.Theco-pilotdoesn'tneedtoberesponsiblefortheflightsafety.答案：錯6.“Baggageclaim”iswherepassengerspickuptheirluggageaftertheflight.答案：對7.Youcansmokeinthetoiletontheplane.答案：錯8.Thepilotcanchangetheflightrouteatwill.答案：錯9.“Inflightmagazine”isonlyprovidedforfirst-classpassengers.答案：錯10.Passengersneedtoputtheircarry-onluggageintheoverheadbinorundertheseatinfront.答案：對四、簡答題（每題5分，共4題）1.Whatshouldaflightattendantdowhenapassengerasksforaspecialmeal?答案：記錄乘客特殊餐食需求，確認特殊餐食儲備情況，如有則及時提供，若沒有則向乘客解釋并嘗試協(xié)調(diào)解決。2.Howtoinformpassengersaboutaflightdelay?答案：使用廣播系統(tǒng)，禮貌清晰說明航班延誤原因、延誤時長，告知乘客等待安排，如候機地點變化等，同時保持耐心解答疑問。3.Nametwoessentialtasksofapilotduringtake-off.答案：監(jiān)控飛機各項儀表讀數(shù)確保正常，與塔臺保持密切溝通獲得準確指令，按程序操作飛機起飛。4.Whatsafetyinstructionsshouldbegiventopassengersbeforetake-off?答案：系好安全帶，將座椅靠背調(diào)直，收起小桌板，打開遮光板，手機調(diào)至飛行模式等，告知緊急出口位置和救生設(shè)備使用方法。五、討論題（每題5分，共4題）1.Discusstheimportanceofgoodcommunicationamongtheflightcrewmembers.答案：良好溝通能保障飛行安全，協(xié)調(diào)應(yīng)對緊急狀況避免失誤。確保航班服務(wù)有序，滿足乘客需求，提升整體服務(wù)質(zhì)量，增強團隊協(xié)作，使飛行任務(wù)順利完成。2.Inyouropinion,whatarethemainchallengesofprovidingservicetointernationalpassengers?答案：語言障礙可能影響溝通效果；文化差異導(dǎo)致對服務(wù)理解不同；特殊餐飲和服務(wù)需求多樣，需充分了解并合理滿足以提升滿意度。3.Howcanairlinesimprovepassengers'flightexperience?答案：提升服