酒店專業(yè)英語HospitalityEnglish主講人：Checkout

Task1CheckoutHow

willtheguestsettlehisbill?

______cash______creditcard______traveler'schecksinbywithcreditcardreceipt

優(yōu)點(diǎn)：方便，可以直接簽帳消費(fèi)，也可以在銀行兌換現(xiàn)金。安全，領(lǐng)取時(shí)要簽字，兌現(xiàn)時(shí)也要簽字，兩次簽字一致才能用，而且要出示護(hù)照，丟了可以掛失

缺點(diǎn)：購(gòu)買手續(xù)費(fèi)較高（票面金額的1%）旅行支票，是銀行或旅行支票公司為方便旅游者，在旅游者交存一定金額后簽發(fā)的一種面額固定的、沒有指定付款人和付款地點(diǎn)的定額票據(jù)。旅行支票(Traveler'sCheck)：Vocabularypaymentn.付款，支付checkoutv.退房mini-barn.賓館房間中放有酒類飲料、小吃等的小冰箱receiptn.收據(jù)calculatev.計(jì)算deductv.扣除,減除(+from)cashiern.出納員cann.罐頭printn.壓印receiptn.收據(jù)signv.簽名ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskAguestchecksoutandhefindsthereissomethingwrongwithhisbill.Areceptionistdealswiththecomplaint.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.Greettheguest(s)

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2.Askabouttheguest’sdetailsCouldyoutellmeyournameandroomnumber?CanIhaveyournameandroomnumber,please,sir?Wouldyouliketogivemeyournameandroomnumber?

—————————————————————————————————3.Askaboutthemini-barExcuseme,sir,haveyouusedthemini-barthismorning?I’msorry,haveyouusedthemini-barlastevening?

—————————————————————————————————Learnthetaskstepbystep4.TellthecostThat’satotalof1208YuanRMB,please.Letmesee.That’s840YuanRMB,please.

—————————————————————————————————5.AskaboutthewaysofpaymentHowareyougoingtopay,incash,orbycreditcard?Howwillyoubepaying,Madam?

—————————————————————————————————6.Differentwaysofpaying

1）ProcesscreditcardpaymentsMakesurethecreditcardisvalid:thenameofthepersonusingthecard;appropriateidentification.Makesuretheamountofpurchaseisapproved.Askfortheguest’ssignatureonthereceipt.

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2)ProcesscashpaymentsConfirmtheamountofcashpresentedbytheguest.Presenttheguestwiththecorrectchange.

————————————————————————————————Learnthetaskstepbystep7.GiveguestthereceiptHere’sthereceiptandkeepitsafe.Here’syourcreditcardandreceipt.

———————————————————————————————8.Expressgoodwishesandsaygood-byeIhopeyouhadanicestay,goodbye.Wewishyouhadagoodtime,goodbye.Hopeyouenjoyedyourstaywithus.Goodbye.

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LearnthetaskstepbystepTPracticethetaskHEERPracticethetaskAguestwantstocheckoutandpayhisbillincash,acashierhelpshimcheckout.Workinpairstorole-playaconversationaboutcheckingoutwithyourpartner.Youactasthecashier,yourpartnertheguest.Changeyourroleswhenyoufinishtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.

Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Ms.Mawillcheckoutandleavehotel.Sheisbeeninthehotelfor3daysinroom2020.Sheusedlaundryserviceyesterdayandalsodrunkacanofcola.She’dliketopaytheroomsbycreditcard,laundryandcolabyAliPay.You,thecashiersettlethebillforher.AssessmentChartName:Position:Task:Content:☆

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1.Complete

□□□2.Well-organized

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□3.Creative

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□□Language:

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1.Withfluency□

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□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

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1.Withconfidence□□□2.Withcour