Unit9

HumanResources所有教學(xué)資源，我們給；所有復(fù)雜操作，我們做；圖書附贈(zèng)，永久免費(fèi)，只為老師用書更方便課件教案微課掃碼題庫建課互評考試平臺(tái)

學(xué)習(xí)工具【LearningObjectives】Afterfinishingthisunit,studentsshouldknowhowtoaskanemployeequestions.knowhowtoansweranemployer’squestions.knowhowtowriteamemo.Warm-up

1．Matchthejobinterviewquestionswiththeiranswers.(1)Howmanyjobshaveyouhadsinceleavinguniversity?(2)Whyhaveyouchangedjobssooften?(3)Whathaveyoudonethatshowsleadership?(4)Inwhatwayhaveyouchangedsinceyoujoinedthecompany?(5)Haveyoueverworkedwithadifficultperson?(a)Inowhavemoreresponsibilityandworklongerhours.(b) Well,Ileadthesalesteam.I’malsochairpersonofalocalbusinessassociation.(c) Iwantedtoearnmoremoney.(d) Well,thebossinmylastcompanywasn’teasytoworkwith.(e) I’veworkedforsixcompanies.(1)—(e)(2)—(c)(3)—(b)(4)—(a)(5)—(d)

2.Workinpairs.Decidewhichoftheseinterviewtipsareforinterviewersandwhichareforcandidates.Thenchoosethetipsyouagreewith.Becompletelyhonestatalltimes.Trytohelpthecandidatetorelax.Alwayswearyourbestclothes.Donotaskalotofquestionstowhichpeoplecananswer“yes”or“no”.Listencarefullyandmakealotofnotes.Arrivehalfanhourearlyfortheinterview.Askadifficultquestionatthebeginningoftheinterview.Getanexpensivehaircut.Theinterviewtipsforinterviewers:Trytohelpthecandidatetorelax.Donotaskalotofquestionstowhichpeoplecananswer“yes”or“no”.Listencarefullyandmakealotofnotes.Askadifficultquestionatthebeginningoftheinterview.Theinterviewtipsforcandidates:Becompletelyhonestatalltimes.Alwayswearyourbestclothes.Arrivehalfanhourearlyfortheinterview.Getanexpensivehaircut.Listening&Speaking

NewWordsandExpressionssecretarialwork秘書工作shortlist供最后挑選（或考慮）用的候選人名單vacancyn.空職；空缺appealingadj.有吸引力的Task1:Listentothedialogueandchoosethebestanswerforeachquestion.1.Howdidthewomangettoknowaboutthejobvacancy?________A.Byreadinganewspaperad.B.Bylisteningtothemorningnews.C.ByseeingacommercialonTV.D.Bycallinganemploymentservice.2.Whydidthewomanfindthejobappealing?________A.Shecouldimproveherforeignlanguages.B.Shecouldworkclosetoherfamily.C.Shecouldtraveloverseasfrequently.D.Shecoulduseherpreviousexperiences.AB3.WhathadthewomanbeendoinginGeneva?________A.Takingmanagementcourses.B.Workingasasecretary.C.TeachingEnglishatauniversity.D.StudyingforadegreeinFrench.4.Whatwasthewomanaskedtodointheend?________A.Prepareforaninterviewinacoupleofdays.B.Readtheadvertisementagainformoredetails.C.Sendinawrittenapplicationassoonaspossible.D.Gettoknowthecandidatesontheshortlist.CBTask2:Listentothedialogueandfillintheblankswiththemissingwords.NewWordsandExpressionssportswearn.運(yùn)動(dòng)裝

routineadj.例行的，常規(guī)的creativeadj.

有創(chuàng)造力的

enthusiasticadj.

熱情的comprehensiveadj.

全面的

impatientadj.

不耐煩的Interviewer:Goodmorning.PhilipBarras,isn’tit?_________________.Philip: Yes,that’sright.Goodmorning.Interviewer:Well,Philip,IseefromyourCVthatyouhavesomeexperience___________________.Philip: Yes,Ihave.I’veworkedinthemarketingdepartmentof_______________________forthelastyear.

PleasetakeaseatworkinginmarketingalargesportswearcompanyInterviewer:Canyoutellmewhatyouenjoymostaboutyourcurrentjob.Philip: Yes,well...I’velearntalotworkingwiththesalesandmarketingteam.Ilikethevariety—youknow,it’snotalways_______________.Andpeopleontheteamaregreat—everyoneworkstogetherandhelpseachother.Ienjoythesatisfaction—whenwe_______________,Imean...it’sverysatisfying.Interviewer:Andwhatabouttheroutinetasks,theadministrationandsoon?Philip: Yes,Ihavetodothattoo,butit’snotaproblem.Ithinkeveryjobhas...well,aboringpart.I’mquitewell-organized,andactuallyIthinkit’simportanttodotheroutinethingswell,too.thesameroutinemeetourtargetsInterviewer:Isee.Now,whywouldyouliketoworkhere?Philip: Well,Ithinktherearetworeasons,mainly.Thejoblooksveryinteresting—someoftheareas_______________whatIdonow,butwithmoreresponsibility.SoIthinkitwillbeachallenge,butitwillbeexciting.Andthen...inabigcompanylikethis,IthinkI’llhave_____________________newthings.Interviewer:So,lookingtothefuture,whatwouldyouliketobedoinginafewyears’time?Philip: I’dliketobeinchargeofmyownaccount,andI’dliketomanagemyownteam.aresimilartomoreopportunitiestolearnInterviewer: OK,good.Sowhatqualitiesdoyoubringtothisparticularposition?Philip: Well,asyoucansee,I’mquiteambitious!I’m_____________________—obviouslyIdon’tknoweverythingaboutyourproducts,butIdohaveafewideasalreadyaboutthemarketingpossibilities.I’mquitecomprehensive—Iliketomeettargetsandgoals,asIsaidearlier.Interviewer:Andwhatwouldyousaywereyourweakpoints?Philip: Ah,that’sadifficultquestiontoanswer.________Icanbeimpatient,sometimes.Interviewer: Hmm...Let’stalkinabitmoredetailaboutwhatthispositioninvolves.creativeandenthusiasticIsupposeSituationalDialogue

TheCEOofanITcompany(Mr.Hunt)isinterviewingacandidate(Mr.Parson)forthejobofmarketingdirector.TheCEOhastofindoutthefollowinginformationaboutthecandidate.1.Did/study/NewcastleUniversity?2.Whatexperience/have?3.why/decidetoleave/formerpost?4.full-timeorpart-time?5.expectationforsalary?ThecandidatehastoanswertheCEO’squestion.Usetheinformationbelow.1.Aftergraduation/workintheadvertisingindustry/later/madeaswitchtofocusonmarketingresearch.2.tenyears’marketingexperience/includeentrylevelandmanagementposition/lastposition/supervisorofthemarketingdepartment3.Afterfiveyearsinoneplace/inneedofsomethingnew/leftwithamiablefeelingonbothsides4.full-time5.willingtonegotiate/atleast$40,000ayearPassageListentothepassageandthenfillintheblankswiththemissingwords.NewWordsandExpressionsmigrantadj.移居的productiveadj.生產(chǎn)的，多產(chǎn)的CzechRepublic捷克共和國promotionn.提升，晉級(jí)ArecentsurveyofUKbusinessesaskedthequestion,“Whatreasonsdoyouhaveforemployingmigrantworkers?”TheanswerwasgoodnewsforEUcitizenswhowanttocomeandworkintheUK,andbadnewsforyoungBritishpeoplelookingforwork.___________________employersthinkthatmigrantworkersaremoreproductiveandhaveamore_______________toworkthanBritishworkers.Inaddition,25percentofbusinessescan’tfindBritishworkerswiththenecessaryskills,andalmost20percentcan’tfindpeoplewiththerightexperience.Onehotelmanagersaid,“IfIhadtochoosebetweenalocalpersonandanEUmigrant,Iwouldalwayschoosethemigrantworker.Inmyexperience,theyworkharderandhavebetterskills.”About20percentofpositiveattitudeTheUKis__________________forskilledworkersandgraduatesfromcountrieslikePolandandtheCzechRepublic.Manywork_____________________________,orinsmallbusinessesinthe__________________________________.Somecometoearnmoremoneywhileothersarelookingforexperiencetheycan’tgetathome.Artur,fromPoland,says,“IworkforanITcompanyandIwouldnevergetthislevelofexperienceathome.ButIspentsixmonthsasapainterwhenIfirstarrived;ifIrepeatedtheexperience,Iwouldtrytofindagoodjobfirst.”Jakub,fromtheCzechRepublic,said,“IwassureIwouldfindworkquickly,andIdid.Themoneyisquitegood,butifmyEnglishwerebetter,Iwouldhavemoreopportunitiesforpromotion.SonowI’mstudyingagain!”apopulardestinationinagriculturalorthetourismindustryfinancialservicesandtechnologysectors

LanguageFocus

Questionsthatanemployerwillprobablyask

1.Whatjobshaveyoulikedthemost?Theleast?2.Canyoutellmeaboutyourpresentjob?3.Whatdoyouexpecttobedoingfiveyearsfromnow?4.Whydoyouwanttoworkforourcompany?5.Whatareyourstrengths?Yourweaknesses?6.Whatdoyouknowaboutourcompany?7.Canyougivemeareasontohireyou?8.Whatwasyourbestsubjectinschool?Yourworst?9.Whatmakesyouqualifiedforthisjob?10.Canyoutellmeaboutthebestdayyou’veeverspentonajob?Yourworst?11.Howdoyoudefinesuccess?12.Areyouabletotravel?Relocate?13.Canyoutellmeaboutyourskills?14.Areyouabletouseacomputer?15.Canyoudescribeyouridealsupervisor?16.Whydidyouapplyforthisjob?17.Howdoyouusethisspecificcomputerapplicationtosolveajob-relatedprogram?18.Doyouhaveanysamplesofyourwork?19.Haveyoueverdonethiskindofworkbefore?20.Whatsalarydoyouexpect?1.Idon’tmindifIstartwithalowsalarybecauseitismyfirsttimehuntingforajobandIlackexperience.2.IwantajobinwhichI’llbeabletoproduceforthecompanyandgrowalongwithit.3.Iwantajobwhereshowingupontimeandworkinghardiscompensatedbyafairwage.4.Eventhoughitisnewforme,Ilearnreallyquickly.5.Ilovedmanythingsaboutmyformerjobs,andIleftwithamiablefeelingsonbothsides.6.Iknowthatbeginningreportersworkmanyhours.Iamverywillingtotakeonthechallenge.Answersuggestionsforsomeofemployers’questions1.Howisperformancemeasuredandreviewed?2.Howlongdopeopleusuallystayinthisjob?3.Canyoudescribeatypicaldayinthisjob?4.Whatarethecompany’sstrengthsandweaknessesascomparedtothecompetition?5.WillIbeworkingindividuallyorwithinateam?6.Whatskillsdoesittaketobesuccessfulinthisrole?7.Canyouportraythebestandworstaspectsofthisjob?8.Howmanyemployeesareinthisdepartment?9.Whatisthevisionofthecompany?10.Whatarethemajorchangesintheindustry,andhowisthecompanyresponding?QuestionsjobapplicantstoaskinajobinterviewEasyTime

Enjoythefollowingsong.Mad,Sexy,CoolReading

Lead-in

Tickthemajorfunctionsofhumanresources.()1.Gettingthebestemployees()2.Payingemployees(andprovidingbenefits)()3.Trainingemployees()4.Ensuringcompliancetoregulations()5.Ensuringfair,safeandequitableworkenvironments()6.Sustaininghigh-performingemployees√√√√√√ReadingHumanResourcesManagement

NewWordsandExpressionsconsistof由……組成acquisition/??kw??z???n/n.獲得，得到capacity/k??p?s?t?/n.能力，才能objective/?b?d?ekt?v/n.目的，目標(biāo)；adj.客觀的forecast/?f??kɑ?st/v.預(yù)報(bào)，預(yù)測devise/d??va?z/v.設(shè)計(jì)；發(fā)明recruit/r??kru?t/v.吸收（新成員），招聘exceptional/?k?sep??nl/adj.例外的，特殊的；杰出的orientation/???r?en?te??n/n.定位活動(dòng)acquaintsbwithsth使某人熟悉或了解某事物aimedat目標(biāo)是technique/tek?ni?k/n.技巧；技術(shù)，方法assemblylines裝配線vestibuletraining入職訓(xùn)練performanceappraisal績效評估judgmental/d??d??mentl/adj.判定的defective/d??fekt?v/adj.有缺陷的，不完美的compensate/?k?mpense?t/v.賠償，補(bǔ)償asset/??set/n.資產(chǎn)，有用的東西Notes

Asthedefinitionimplies,HRMbeginswithplanningtoensurethatpersonnelneedswillbeconstantlyandappropriatelymet.

就像其定義所包含的那樣，人力資源管理始于計(jì)劃，以確保對人員的需求能夠不斷地、合理地滿足。其次是雇用人員，也就是要獲得員工為組織工作。2.Finally,eachemployee’sworkshouldbemeasuredagainsttheperformancestandardsorobjectivesestablishedforhisorherjob.

最后，每一位員工的表現(xiàn)還應(yīng)根據(jù)事先制定的標(biāo)準(zhǔn)或目標(biāo)進(jìn)行評估。

3.Oncetheyhaveforecastofboththedemandforpersonnelandthefirm’ssupplyofpersonnel,plannerscandeviseacourseofactionformatchingthetwo.

一旦具有員工需求和供給的預(yù)測數(shù)據(jù)，計(jì)劃人員就可以設(shè)計(jì)一個(gè)行動(dòng)方案來實(shí)現(xiàn)供求間的平衡。4.Whichsourceisusedgenerallydependsonthenatureoftheposition,thesituationwithinthefirm,and(sometimes)thefirm’sestablishedortraditionalrecruitmentpolices.

到底以哪個(gè)為主通常要取決于工作崗位的性質(zhì)、企業(yè)內(nèi)部的條件以及企業(yè)既定的或傳統(tǒng)的招工政策。5.Inselection,theideaisnottohirethepersonwiththe“most”qualifications,butrathertochoosetheapplicantwiththequalificationsthataremostappropriateforthejob.

在具體選擇過程中，其要旨并非在于雇用最高素質(zhì)的人選，而是要人盡其才，選擇最適合某一崗位的人來做那項(xiàng)工作。6.Orientationistheprocessofacquaintingnewemployeeswiththeorganizationtohelptheselectedindividualsfitsmoothlyintotheorganization.

所謂定位是新雇員熟悉企業(yè)的過程，以便幫助新被錄用的員工平穩(wěn)地融入組織之中。7.Theyareon-the-jobmethod,vestibuletraining,classroomteachingandlectures,conferencesandseminarsaswellasrole-playing.

它們主要有：在職培訓(xùn)、入門培訓(xùn)、室內(nèi)授課和講座培訓(xùn)、研討會(huì)、角色扮演等。8.Thevarioustechniquesandmethodsforappraisingemployeeperformanceareeitherobjectiveorjudgmentalinnature.

評價(jià)員工績效的方法很多，但無外乎是客觀判斷和主觀判斷兩大類。ExercisesReadthetextandanswerthefollowingquestions.ListthemainHRMactivities.2.Whatarethethreesourcesofrecruitment?3.WhyisorientationanimportantHRMactivity?Planning,acquiring,maintaining,developing,andappraisinganorganization’shumanresources.Externalrecruitment,internalrecruitmentandboth.Ithelpsthenewcomersfitsmoothlyintotheorganization.4.Whatarethemostcommonmethodsoftraininganddevelopment?5.Describethetechniquesandmethodsforappraisingemployeeperformance.Vestibuletraining,classroomteachingandlectures,conferencesandseminarsaswellasrole-playing.Objectiveappraisalmethodsmakeuseofsomemeasurablequantityasthebasisforassessingperformance.Judgmentalappraisalmethodsrequirethatthemanagerjudgeorestimatetheemployee’sperformancelevel,relativetosomestandard.II.WritethefollowingwordsinColumnAaccordingtotheirexplanationinColumnB.ColumnA

ColumnB1.______________ tellinadvance(whatisexpectedtohappen)2.______________ veryunusual3.______________ thinkout(aplan,system,tool,etc);invent4.______________ unbiased;fair5.______________ apersonorthingthatisvaluableorusefultosb/sth6.______________makesbfamiliarwithorawareofsth7.______________theabilitytounderstandortodosth8.______________tofindnewpeopletojoinacompany,anorganization,thearmedforces,etc.forecastexceptionaldeviseobjectiveassetacquaintsbwithsthcapacityrecruitIII.Fillintheblankswiththewordsorphrasesgivenbelow.Changetheformsifnecessary.

acquaint capacity exceptional objectiverecruit consistof forecast devise1.Water_______________hydrogenandoxygen.2.Inprospectofincreaseindemand,weshouldoperateatfull_______________.3.Thepolicearetrying_______________moreblackandAsianofficers.consistsofcapacitytorecruit

4.Thelawyer_______________himselfwiththedetailsofhisclient’sbusinessaffairs.5.Itisdifficult_______________thedemandforthenewtrainservice.6.Schoolgovernorshavethediscretiontoallowparentstowithdrawpupilsin_______________circumstances.7.Anewsystem_______________tocontroltrafficinthecity.8.Ajury’sdecisioninacourtcasemustbeabsolutely_______________.acquaintedtoforecastexceptionalhasbeendevisedobjectiveIV.TranslatethefollowingsentencesintoEnglish.

1.我們要力求增加出口貨物。2.校方?jīng)Q定從優(yōu)秀畢業(yè)生中招聘老師。Wemustaimatincreasingexports.

Theschoolauthoritydecidedtorecruitteachersfromtheexcellentgraduates.3.培訓(xùn)使工人工作更高效。(productive)4.我有學(xué)習(xí)外語的天分。(acquire)5.他是公司的寶貴人材。Trainingmakesworkershighlyproductive.Ihavethetalentforacquiringforeignlanguages.Heisamostvaluableassettothefirm.WritingMemoDefinitionofaMemoAmemoisadocumenttypicallyusedforcommunicationwithinacompany.PurposeofaMemoUsuallyyouwritememostoinformreadersofspecificinformation.Youmightalsowriteamemotopersuadeotherstotakeaction,givefeedbackonanissue,orreacttoasituation.However,mostmemoscommunicatebasicinformation,suchasmeetingtimesorduedates.GeneralFormatWhenyouwriteamemo,youwillfollowageneralformat.Yourinstructororcompanymayhavespecificrequirementsthatyoumustuse.Forinstance,acompanymighthaveaparticularwayofpresentingaheadingormayevenuseaspecifictypeofletterheadorlogo.However,usuallyamemohasa“to”,“from”,“subject”,and“date”entry.CommonTypesofMemos

Eachmemoiswrittenforaspecificpurposetoaspecificaudience.Thepurposeandaudienceforyourmemowillhelpguidewhattypeofmemoyouwillwrite.Eventhoughnotwomemosareidentical,fourcommonbroadcategoriesexist:DirectiveMemos;ResponsetoanInquiry;TripReport;Field/LabReports.Sample1:DirectiveMemoMEMOTO:DesignTeam#362FROM:W.B.WorkingDATE:May27,1997SUBJECT:ProjectScheduleAsaresultofyesterday’smeeting,Isuggestwefollowtheprojectschedulelistedbelow.Remember,wemustsubmitaProposalbynoononJuly2.ScheduleTaskCompletionDate·DivideresearchintogroupsandcompileinformationJune6·ReviewdesignsfromKateandBill.June11·WriteProposalJune23·ReviewProposalJune26·SubmitProposalforprintingJune27Sample2:ResponseMemoMEMO

TO: DesignTeam#362FROM:W.B.WorkingDATE: May27,1997SUBJECT:ProjectSchedulePurpose:Thismemorespondstoyourrequestthattheweeklymeetingbemovedfrom9amto10am.Summary:Thisrequestissatisfactoryaslongasitisapprovedbymanagement.Discussion:Managementusuallyhasnoproblemwiththeindividualtimechangesinmeetings,aslongasmeetingminutesareturnedinbynoontoCathy.Action:IhaveaskedCathyifshethinksthiswouldbeaproblemandshesaidno,soallweneedtodonowisgetapprovalfromSteve.Sample3:TripReportMEMO

TO: DesignTeam#362FROM: W.B.WorkingDATE: June27,1997SUBJECT: WeeklyMeetingPurpose: Thismemopresentsmyimpressionsofthemeetinglastweek.Summary: Ingeneral,Ifeltthatthemeetingwentwellandmuchprogresswasmade.Discussion: BarbandJeffwereabletomakeprogressonthegraphicsandshouldhavethemfinishednextweek.KyleandSandyareonChapter2oftheusermanual.Recommendation:KylewillmeetwithJefftoseehowtheywantthegraphicsintegratedintothetext.

Sample4:Field/LabReportsMemoMEMOTO: DeanofJournalismFROM: SteveNashDATE: June27,1999SUBJECT: ComputerLabPurpose: ThismemopresentsmythefindingsofmyvisittothecomputerlabatClarkC252.Summary: Ingeneral,Ifeltthatthelabneedsmuchnewequipmentandrenovation.Problem: Theinspectionwasdesignedtodetermineifthepresentequipmentwasadequatetoprovidegraduatestudentswiththetechnologyneededtoperformthetasksexpectedofthembytheirprofessorsandthesisresearch.Methods:IranaseriesoftasksonSPSSandWordPerfectandrecordedmemorycapacityandprocessingtimeforeachtask.Results:Theinspectionfoundthatthehardwareusedtorunthecomputersisoutdatedandthatthecomputersitselfareveryslow.Conclusions:Thislabisinadequatefortheeverydayneedsofgraduatestudentsinthisdepartment.Recommendations:Fournewcomputersrunningo