2026年酒店管理專業(yè)英語等級考試模擬題庫Part1:ReadingComprehension(閱讀理解)-20題，每題2分，共40分Instructions:Readthepassagescarefullyandchoosethebestanswer(A,B,C,orD)foreachquestion.Passage1:TheRiseofSustainableHospitalityinEuropeTheEuropeanhotelindustryisundergoingasignificanttransformation,withsustainabilitybecomingakeyfocus.Manyhotelsareadoptingeco-friendlypractices,suchasreducingwaterconsumption,usingrenewableenergy,andminimizingwaste.Forinstance,theRadissonCollectionHotelinCopenhageninstalledsolarpanelsonitsroof,significantlycuttingitscarbonfootprint.Guestsarealsobecomingmoreenvironmentallyconscious,oftenpreferringhotelsthatprioritizesustainability.Thisshifthasnotonlyimprovedtheindustry’sreputationbutalsohelpedattractayounger,eco-awareclientele.Hotelsarenowrequiredtobalanceprofitabilitywithenvironmentalresponsibilitytostaycompetitiveinthemarket.Questions:1.WhatisthemainfocusofEuropeanhotels?A)IncreasingprofitsB)SustainabilityC)ExpandingluxuryservicesD)Reducingprices2.HowhavehotelsinCopenhagenreducedtheircarbonfootprint?A)Byusingmoreenergy-efficientbulbsB)ByinstallingsolarpanelsC)BybanningairconditioningD)Byencouragingguestrecycling3.Whyareyoungerguestsattractedtosustainablehotels?A)TheyofferbetterdiscountsB)TheyalignwiththeirenvironmentalvaluesC)TheyhavemoreamenitiesD)Theyarecheaper4.Whathasbeentheimpactofsustainabilityonthehotelindustry?A)DecreasedprofitabilityB)ImprovedreputationC)FewerguestsD)Higheroperationalcosts5.Whatisthekeychallengeforhotelsinthistransformation?A)Findingeco-friendlysuppliersB)BalancingprofitabilityandsustainabilityC)ReducingstaffsalariesD)IncreasingroomratesPassage2:TheImpactofTechnologyonHotelServiceTechnologyhasrevolutionizedthehotelindustry,enhancingguestexperiencesandoperationalefficiency.Manyhotelsnowusemobileappsforcheck-in,allowinggueststobypassthefrontdesk.Artificialintelligence(AI)isalsobeingemployedtopersonalizeservices,suchasrecommendingroomupgradesbasedonpastpreferences.Additionally,smartroomtechnology,likevoice-controlledthermostatsandlighting,isbecomingstandardinluxuryhotels.Whiletheseadvancementsimproveconvenience,theyalsoraiseconcernsaboutjobdisplacementamongfront-linestaff.Hotelsmustfindabalancebetweenautomationandhumaninteractiontomaintainawarm,personalizedserviceenvironment.Questions:6.Whatisonebenefitofmobileappsforhotelcheck-in?A)TheyreducetheneedforfrontdeskstaffB)TheyincreaseroompricesC)Theymakecheck-infasterD)Theyrequiremorepaperwork7.HowdoesAIenhancehotelservices?A)ByautomatingroomcleaningB)BypersonalizingrecommendationsC)ByreducingstaffsalariesD)Byeliminatingguestfeedback8.Whatisanexampleofsmartroomtechnology?A)AutomatedguestbillingB)Voice-controlledlightingC)AI-drivenconciergeservicesD)Automateddoorlocks9.Whatisamajorconcernabouthotelautomation?A)ItincreasesenergycostsB)ItreducesguestsatisfactionC)ItleadstojobdisplacementD)Itmakesroomslessprivate10.Howcanhotelsbalanceautomationwithhumaninteraction?A)ByreducingstafftrainingB)ByincreasingfrontdeskhoursC)ByfocusingonpersonalizedservicesD)ByautomatingallguestinteractionsPassage3:TheImportanceofCulturalSensitivityinHospitalityCulturalsensitivityiscrucialinthehotelindustry,especiallyindiverseregionslikeSoutheastAsia.Hotelsmustunderstandlocalcustoms,languages,andpreferencestoprovideexcellentservice.Forexample,inThailand,itiscustomarytoavoidtouchingpeople’sheadsasitisconsideredsacred.InJapan,guestsareexpectedtoremoveshoesbeforeenteringaroom,andsilenceisvaluedduringinteractions.Failuretoadheretotheseculturalnormscanleadtomisunderstandingsordiscomfortforguests.Hotelsoftenprovidetrainingtostaffonculturaletiquettetoensureaseamlessexperienceforinternationaltravelers.Thisapproachnotonlyenhancesguestsatisfactionbutalsofosterspositiverelationshipswithlocalcommunities.Questions:11.Whyisculturalsensitivityimportantinhospitality?A)ToreduceoperationalcostsB)ToimproveguestexperiencesC)ToincreaseroomratesD)Toattractmorestaff12.WhatisaculturalpracticeinThailand?A)WearingshoesindoorsB)AvoidingheadtouchesC)SpeakingloudlyD)Offeringgifts13.WhatisexpectedofguestsinJapan?A)TheyshouldspeakloudlyB)TheyshouldremoveshoesC)TheyshouldavoidsilenceD)Theyshouldtouchhandsoften14.Whatcanhappenifhotelsignoreculturalnorms?A)TheywillsavemoneyB)TheywillattractmorestaffC)TheymaycausemisunderstandingsD)Theywillbecomemorepopular15.Howdohotelstrainstaffonculturaletiquette?A)BysendingthemtoshortcoursesB)ByprovidingonlinetrainingC)ByassigningculturalliaisonsD)ByobservinglocalcustomsPassage4:TheFutureofHotelMarketingintheDigitalAgeDigitalmarketinghasbecomeessentialforhotelstoreachpotentialguests.Socialmediaplatforms,searchengineoptimization(SEO),andemailcampaignsarenowstandardtoolsforpromotion.Influencerpartnershipsarealsogainingtraction,withtravelbloggersrecommendinghotelstotheirfollowers.Additionally,dataanalyticshelphotelsunderstandguestpreferencesandtailortheirofferings.However,theriseofonlinetravelagencies(OTAs)posesachallenge,astheyoftendominatebookings.Hotelsmustinnovatetheirmarketingstrategiestostandoutinacrowdeddigitallandscape.Personalizationandstorytellingarekeytrends,asguestsseekuniqueandauthenticexperiences.Questions:16.Whatisacrucialtoolforhotelmarketing?A)TraditionaladvertisingB)SocialmediaC)OfflinebrochuresD)Directmail17.Howdoinfluencershelphotels?A)TheyreducemarketingcostsB)TheyrecommendhotelstofollowersC)TheyautomatebookingsD)Theyprovidefreestaff18.Whathelpshotelsunderstandguestpreferences?A)GuestsurveysB)DataanalyticsC)SocialmediatrendsD)OTAfeedback19.Whatchallengedohotelsfaceindigitalmarketing?A)LimitedonlinevisibilityB)HighmarketingcostsC)OTAdominanceD)Fewertravelbloggers20.Whatarekeytrendsinhotelmarketing?A)MassmarketingB)PersonalizationandstorytellingC)TraditionaladvertisingD)UniformmessagingPart2:Vocabulary(詞匯)-10題，每題1分，共10分Instructions:Choosethebestwordtofillintheblank.1.Thehotel’s________policyensuresthatallguestsfeelsafeandsecure.A)satisfactionB)securityC)hospitalityD)convenience2.Themanager________theteamtoimproveservicequality.A)motivatedB)discourageC)ignoredD)criticized3.Thehotel’s________locationmakesitidealforbusinesstravelers.A)remoteB)centralC)ruralD)isolated4.Guestsappreciatedthehotel’s________oflocalcuisine.A)varietyB)limitationC)monotonyD)simplicity5.Theconciergeprovided________assistancewithtourbookings.A)inadequateB)unnecessaryC)helpfulD)reluctant6.Thehotel’s________roomratesarecompetitiveinthemarket.A)expensiveB)reasonableC)highD)low7.Thestaff’s________attitudeimprovedguestsatisfaction.A)rudeB)friendlyC)indifferentD)dismissive8.Thehotel’s________designreflectsmodernluxury.A)minimalistB)outdatedC)traditionalD)rustic9.Thehotel’s________policyencouragesrepeatbookings.A)loyaltyB)cancellationC)refundD)no-show10.Thehotel’s________facilitiesincludeaspaandgym.A)limitedB)extensiveC)minimalD)basicPart3:Writing(寫作)-1題，共10分Instructions:Writeashortemail(100-150words)toahotelguestapologizingforapoorexperienceandofferingasolution.Scenario:Agueststayedatyourhotellastweekandwasdissatisfiedwiththecleanlinessoftheirroom.Theyleftanegativereviewonanonlinetravelagency.Youremailshouldinclude:-Anapologyfortheinconvenience.-Anexplanationofthestepstakentoaddresstheissue.-Anoffertocompensatetheguest(e.g.,adiscountontheirnextstay).Part4:Grammar(語法)-10題，每題1分，共10分Instructions:Choosethecorrectformoftheverborphrase.1.IfI________moretraining,Iwouldbebetteratproblem-solving.A)haveB)hadC)havingD)has2.Thehotel________bynextMonday.A)willberenovatedB)isbeingrenovatedC)hasbeenrenovatedD)willhavebeenrenovated3.Bythetimetheguests________,theroomwouldbeready.A)arriveB)willarriveC)arrivedD)hadarrived4.She________totheconferenceifshehadknownaboutit.A)wouldhavegoneB)wentC)wouldgoD)hasgone5.Neitherthemanagernorthestaff________satisfiedwiththeresults.A)areB)isC)wereD)havebeen6.Thehotel________since1998.A)openB)openedC)hasbeenopenD)opens7.Iftheguests________earlier,theywouldhavecaughttheflight.A)leaveB)leftC)hadleftD)willleave8.Thehotel________byarenownedarchitect.A)designB)designedC)wasdesignedD)hasdesigned9.Bythetimetheguests________,theroom________.A)arrive/willbereadyB)arrive/isreadyC)willarrive/willbereadyD)arrive/hasbeenready10.Thehotel________nextyear.A)willexpandB)isexpandingC)hasexpandedD)willhaveexpandedPart5:Translation(翻譯)-5題，每題2分，共10分Instructions:TranslatethefollowingsentencesintoEnglish.1.酒店提供24小時的客房服務(wù)。2.客人可以享受免費的早餐。3.我們將確保您的入住體驗愉快。4.酒店附近有多個公共交通站點。5.請?zhí)崆邦A(yù)訂會議室以避免沖突。AnswerKeyandExplanationPart1:ReadingComprehension1.B2.B3.B4.B5.B6.C7.B8.B9.C10.C11.B12.B13.B14.C15.B16.B17.B18.B19.C20.BExplanation:-Passage1:Sustainabilityisthemainfocus(Q1),solarpanelswereinstalled(Q2),youngerguestsprefereco-friendlyhotels(Q3),sustainabilityimprovesreputation(Q4),andbalancingprofitabilitywithsustainabilityisthechallenge(Q5).-Passage2:Mobileappsmakecheck-infaster(Q6),AIpersonalizesrecommendations(Q7),voice-controlledlightingissmartroomtech(Q8),automationleadstojobdisplacement(Q9),andhotelsbalanceautomationwithpersonalizedservice(Q10).-Passage3:Culturalsensitivityimprovesguestexperiences(Q11),avoidingheadtouchesisaThaicustom(Q12),guestsinJapanremoveshoes(Q13),ignoringculturalnormscausesmisunderstandings(Q14),andhotelstrainstaffviaonlinecourses(Q15).-Passage4:Socialmediaisakeymarketingtool(Q16),influencersrecommendhotels(Q17),dataanalyticshelpunderstandpreferences(Q18),OTAsdominatebookings(Q19),andpersonalizationandstorytellingaretrends(Q20).Part2:Vocabulary1.B2.A3.B4.A5.C6.B7.B8.A9.A10.BExplanation:-Q1:Securitypolicy(B)fitsbest.-Q2:Motivatedteamimprovesservice(A).-Q3:Centrallocationisidealforbusinesstravelers(B).-Q4:Varietyincuisineisappreciated(A).-Q5:Helpfulconciergeassistance(C).-Q6:Reasonableroomratesarecompetitive(B).-Q7:Friendlyattitudeimprovessatisfaction(B).-Q8:Minimalistdesignreflectsmodernluxury(A).-Q9:Loyaltypolicyencouragesrepeatbookings(A).-Q10:Extensivefacilitiesincludespaandgym(B).Part3:WritingEmail:Subject:ApologyforYourStayandOurCommitmenttoImprovementDearGuest,Wesincerelyapologizefortheinconvenienceyouexperiencedduringyourstaylastweek.Weunderstandthatthecleanlinessofyourroomdidnotmeetyourexpectations,andwedeeplyregretanydiscomfortthiscaused.Toaddressthisissue,wehavealreadyconductedathoroughinspectionofallroomsandimplementedstrictercleaningprotocols.Additionally,wehaveretrainedourhousekeepingstafftoensurethehigheststandardsofcleanlinessandguestsatisfaction.Asatokenofourapology,wewouldliketoofferyoua20%discountonyournextstayatourhotel.Pleaseletusknowifyouwouldliketoacceptthisoffer,