1、Hana Confidential,CPDP Trainers Development Training,Group Discuss,What Happen?,Seek First to Understand Then to be Understood 知彼解已,Habit 5,Diagnosis must precede prescription. 先診斷，后開(kāi)方 Understanding comes through listening. 理解是通過(guò)聽(tīng)來(lái)實(shí)現(xiàn).,Principle 原則,Habit5： Seek First to Understand Then to be Understo

2、od,Key Processes重要過(guò)程 Listening聆聽(tīng),Hearing聽(tīng)見(jiàn),Understanding理解,=,+,Habit5： Seek First to Understand Then to be Understood,Level of Listening聽(tīng)的層次,Habit5： Seek First to Understand Then to be Understood,Ignore 忽視聽(tīng),Select 選擇聽(tīng),Pretend 假裝聽(tīng),Concentrate 專注聽(tīng),Empathy 同理心傾聽(tīng),同情 Sympathy,冷漠 Apathy,同理心 Empathy,Habit5

3、： Seek First to Understand Then to be Understood,假設(shè)你一是一個(gè)三歲小孩的父母，你的孩子生病了需要打吊針，針管插在孩子的胳膊上，孩子一直哭著，這個(gè)時(shí)候，您怎么讓孩子不哭呢？,拜托你不要哭好不好，醫(yī)院的人都被你吵得受不了了。 媽媽抱你，聽(tīng)話啊 ，等一下我買玩具給你喔。 你再哭，病就好不了喔！ 你不哭，我就去買好吃的麥當(dāng)勞給你，好不好？ 你一直哭，那么大聲，被隔壁警察聽(tīng)到了，就麻煩喔！,Habit5： Seek First to Understand Then to be Understood,Empathy同理心,Habit5： Seek Firs

4、t to Understand Then to be Understood,假設(shè)你一是一個(gè)三歲小孩的父母，你的孩子生病了需要打吊針，針管插在孩子的胳膊上，孩子一直哭著，這個(gè)時(shí)候，您怎么讓孩子不哭呢？,你很想不需要打針是嗎？ 很難受，很想把這點(diǎn)滴拿掉是嗎？ 你害怕打針要打很久？,聽(tīng)的取向,Do 使動(dòng),Describe 事實(shí)描述,Reflect feelings自我表達(dá),Relationship人際關(guān)系,Habit5： Seek First to Understand Then to be Understood,Key Processes重要過(guò)程 Listening聆聽(tīng),Hearing聽(tīng)見(jiàn),Und

5、erstanding理解,Paraphrasing重復(fù)引申,=,+,+,Habit5： Seek First to Understand Then to be Understood,Paraphrasing重復(fù)和引申,Buffer 緩沖劑,Confirm 確保理解對(duì)方的意思,Pilot 引導(dǎo)談話方向,Detach hearing and thinking 把聽(tīng)和想分開(kāi),Habit5： Seek First to Understand Then to be Understood,“就我的理解，你的看法是” “這么說(shuō)，你的意思是” “您看看我是不是準(zhǔn)確理解了您的意思” “這么說(shuō)，你認(rèn)為他是明知故犯

6、” “所以，你怕如果說(shuō)點(diǎn)兒什么的話會(huì)使事情更糟？”,Habit5： Seek First to Understand Then to be Understood,Example范例,Advise建議: Giving counsel, advice and solutions to problems. 給予忠告，建議和解決問(wèn)題的方法。 Probe探詢: Asking questions from our own frame of reference/agenda. 從我們自己的心境或日常工作來(lái)尋找問(wèn)題。 Interpret說(shuō)明: Explaining anothers motives and b

7、ehavior based on our own experiences. Trying to figure people out. 從我們自己經(jīng)驗(yàn)的基礎(chǔ)上來(lái)說(shuō)明不同的動(dòng)機(jī)和行為。努力去了解別人。 Evaluate評(píng)價(jià): Judging and either agreeing or disagreeing. 判斷同意或者不同意。,Habit5： Seek First to Understand Then to be Understood,Responses (反應(yīng)) Autobiographic,建議 VS 主張,Habit5： Seek First to Understand Then to

8、 be Understood,UGLI Orange丑桔,Dr. Roland：一家制藥公司的研究人員 Dr. Jones：一家制藥公司的研究人員 Cardozo：南美最大的丑桔出口商,Synergize 統(tǒng)合綜效,Habit 6,The whole is greater than the sum of its parts. 整體大于部分的總和,Principle 原則,Habit6： Synergize 統(tǒng)合綜效,Key Processes重要過(guò)程,Habit6： Synergize 統(tǒng)合綜效,Habit4+Habit5, seek synergistic outcomes, includi

9、ng the Third Alternatives 采用互利的思維（Habit4）,通過(guò)溝通了解（Habit5）,努力尋求第三種共同利益，實(shí)現(xiàn)統(tǒng)合綜效。 Use synergy ground rules to discover the Third Alternatives 應(yīng)用綜合綜效的基本規(guī)則，去尋求解決問(wèn)題的第三種方法,Differences 差異,Habit6： Synergize 統(tǒng)合綜效,Levels of Communication,High,Low,High,Trust 信任,Cooperation合作,Defensive自我防衛(wèi) （Win/Lose or Lose/Win）,S

10、ynergistic綜合綜效 （Win/Win）,Respectful妥協(xié) （Compromise）,Is or Not,Habit6： Synergize 統(tǒng)合綜效,Results-oriented, positive synergy. 結(jié)果導(dǎo)向，積極合作 A brainstorming free-for-all. 集體討論 Cooperating 合作 Having a mutually agreed-upon end in mind. 思想一致 Group think (giving in to peer pressure).屈服于同伴的壓力 Worth the effort and h

11、ighly effective. 努力且高效 A process. 一個(gè)步驟 Accepting others ideas as full truth. 接受別人的思想 Always easy. 總是很容易 Win-lose competition. 競(jìng)爭(zhēng) Examining, exploring seeking diverse perspectives openly enough to alter or complete your paradigm.檢查，探索，尋覓各種不偏私的想法，足以改變或完善你的方案 A negotiation technique. 一種談判技巧,The Process

12、 of Synergizing,Habit6： Synergize 統(tǒng)合綜效,Synergy,Problem or Opportunity,Synergize Habit 4,5&6,The Result,Third Alternative,21,“Strength lies in differences, not in similarities.” “力量源自于差異，而非相同?！?Stephen R. Covey,Habit6： Synergize 統(tǒng)合綜效,What are you doing? Cant you see? Im sawing down this tree. You loo

13、k exhausted! How long have you been at it? Over five hours. And Im beat! This is hard work. Well, why dont you take a break for a few minutes and sharpen that saw? Im sure it would go a lot faster. I dont have time to sharpen the saw. Im too busy sawing! ,Sharpen the Saw 不斷更新,Habit 7,Production （res

14、ults） requires development of Production Capability （resources）. 磨刀不誤砍柴功。,Principle 原則,Habit7： Sharpen the Saw不斷更新,Key Processes重要過(guò)程,Constantly develop and renew personal resources to create better personal P/PC balance. 不斷發(fā)展并更新個(gè)人資源，創(chuàng)造更好的個(gè)人平衡。 Set and achieve goals for renewal in the physical, menta

15、l, spiritual and social/emotional dimensions. 在身體、心智、心靈和社會(huì)/情感方面，建立并完成目標(biāo)，并不斷更新目標(biāo)。,Habit7： Sharpen the Saw不斷更新,Physical （身體）,Proper Nutrition 適當(dāng)?shù)臓I(yíng)養(yǎng) Exercise 鍛煉 Rest 休息 Stress Management 壓力管理,Habit7： Sharpen the Saw不斷更新,Mental （心智）,Reading 閱讀 Writing 書(shū)寫(xiě) Thinking 思考,Habit7： Sharpen the Saw不斷更新,Spiritual

16、（心靈）,Reading inspiring literature閱讀 Through spending time with nature 親近大自然 Meditating冥想 Praying祈禱,Habit7： Sharpen the Saw不斷更新,Social/Emotional （社會(huì)/情感）,Emotional Bank Account 情感帳戶 Public Victory公眾成功,Habit7： Sharpen the Saw不斷更新,Habit7： Sharpen the Saw不斷更新,Four Dimensions of Renewal,Physical 身體 = to Live生活 Mental 心智 = to Learn學(xué)習(xí) Spiritual 心靈 = to Leave Legacy放空 Social/Emotional 社會(huì)/情感 = to Love愛(ài),The Maturity Continuum,Low Maturity,High Maturity,Dependence（You）,Independence（Me）,Interdependence（We）,2,1,3,4,6,5,7,B