1、Copyright 2009 Accenture All Rights Reserved.,2,Copyright 2009 Accenture All Rights Reserved.,Introduction to the NGDCv3 Services Stack,Focuses on both the Technology and Operations stacks to provide a “top down” Service Oriented Infrastructure,Physical Environment,ITIL based framework for Infrastru

2、cture Services,ITSM,Business Services,IT Processes,ApplicationMgmt,Infrastructure Services,Application Services,Sec Mgmt,Security Services,Pooled VMware; eGenera From the Storage parameter determine which storage tier to provision from Create the necessary provisioning requests either directly to th

3、e “bare-metal” or via a message-broker/interface to a specific provisioning tool Deliver application server Return neccesary meta-data to the authorised requester,Provide platform from the pool Provision the requested operating system onto the platform Basic operating system configuration completed:

4、 administrator accounts, network configurations specific to the VLAN, etc,Provide storage from the storage pool according to tier Update data archiving polices Add server to data backup service the relevant backup/recovery policy,Ensure new application server is monitored by Operations Re-evaluate c

5、apacity across the server to identify any limits being reached Update the clients Service List to ensure billing records are accurate,Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator,BMC Products,15,Copyright 2009 Accenture All Rights Reserv

6、ed.,FS-001,Key Functional Specifications include Provision of a new application/server platform according to the selections made from Service Catalogue. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters p

7、rovided. The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage). Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed f

8、ully.,16,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-002: Basic Application Server De-provisioning,Function,Parameters,Deprovision an application server in a secure manner and return the components to the resource pools. Data should be backed up. Key focus here is the cor

9、rect sequencing of the individual provisioning requests and ensuring that the entire request is completed fully,Application Server Name: Name,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Manage the end to end provisioning of the service Validate the request and action any

10、 due-diligence (e.g. determine if in use; provide a cooling off period) Determine the infrastructure components being used and construct the necessary provisioning requests,Mark as “Out of Service” Move to Quarantine VLANS and “clean” accordingly Deprovision the platform configuration Return capacit

11、y to the pool of available resource,Backup data and mark as archival “Wipe” data and return storage to the pool,Remove server from active monitoring Re-evaluate capacity across the infrasturcture Update the clients Service List to ensure billing records are accurate,Service Request Mgmnt 7.5 ITSM Su

12、ite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator,BMC Products,17,Copyright 2009 Accenture All Rights Reserved.,FS-002,Key Functional Specifications Include De-provision an application server in a secure manner and return the components to the resource pools. Data should be

13、backed up. Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully,18,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-003: Basic Server Modification,Function,Parameters,Allow an authorised reques

14、ter to change tiers of service. The changes allowed will be dependant on the current service class/tier,Service Item(s) Old Service Level/Tier New Service Level/Tier,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Manage the end to end change Validate the change request and

15、action any due diligence Determine the affected infrastructure components and created the necessary provisioning requests,For VMware this will provide for changes to virtual CPU and allocated memory For Blades move operating system to higher/lower class of server Move operating system between physic

16、al and virtual infrastructure,Increase/decrease storage allocated Move storage allocation: SAN to NAS and vice versa Change data archiving policies,Update monitoring accordingly Update client billing records to reflect new tariff,Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Op

17、erations Mngr BMC Atrium Orchestrator,BMC Products,19,Copyright 2009 Accenture All Rights Reserved.,FS-003,Key Functional Specifications include Ability to modify a servers characteristics after deployment based on business or computing needs Increase utilization of available resources through impro

18、ved allocation based on centrally managed infrastructure Ability to change service tier level in response to business requirements relating to that server Immediate update of billing instruction based on requested server changes,20,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement

19、 FS-004: Service Creation and Management,Function,Parameters,Allow a “Service” to be created from one or more application servers and define availability and performance characteristics.,Service Name Service Servers: List of application servers Availability: High| Standard Guarantee Performance: Yes

20、 | No,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Create Service in the CMDB Orchestrate required provisioning request for clustering of operating system, application or database,Action requests for clustering of Operating system and/or application and/or database,None,C

21、reate necessary monitoring rules/alerts Update client billing records,BMC Event and Impact Mgmnt Atrium Core 7.5 BMC Atrium Orchestrator BMC Performance Mnger,BMC Products,21,Copyright 2009 Accenture All Rights Reserved.,FS-004,Key Functional Specifications Include Allow a Service to be created from

22、 one or more application servers and define availability and performance characteristics,22,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-005: Maintain Service Through a Platform Failure,Function,Parameters,Predictive Operations will detect a platform failure and, depending

23、 on the services availability class, will either: for Standard availability, raise a trouble ticket to have the outage dealt with manually For High availablity, provide alternate platform for hosting of the application and action automatically,Alert received that Platform in the Service has failed,P

24、rovisioning Orchestration,Server Platform,Storage,Predictive Operations,Determine action to take dependent on Availablity class of the Service: “Standard” should raise a trouble ticket; “High” should initiate automatic repositioning Determine the platform components needed Create archive; decommissi

25、on) Orchestrate required provisioing workflows in support of service requester decision (above) BMC Notes Use an advanced interface form within SRM and spawn two change requests, one for provisioning, one for de-provisioning In lieu of advanced interface form, we could create a drop-down questionnai

26、re that will then create two change requests as described above,As for FS-001,As For FS-001,As for FS-001 plus Identify services/servers coming to end of service life and create alert Update client billing records Monitor capacity of long term and on-demand infrastructure,Service Request Mgmnt 7.5 I

27、TSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator,BMC Products,29,Copyright 2009 Accenture All Rights Reserved.,FS-008,Key Functional Specifications Include Similar to FS-001 with the key differentiator being that the service duration is short term (typically less than

28、 12 months). This function may become just a parameter to the FS-001 function but is described separately,30,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-009: Manage Scientific Compute Grid Capacity,Function,Parameters,Many parts of the QinetiQ business require the ability

29、 to solve large numerical-based problems. Its anticipated that a block of the shared service infrastructure will be given over to providing a GRID service. The GRID will have a base size but will be able to expand / contract according to work load and schedules. Key will be the ability to maker temp

30、orary use of unsed servers,N/a,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,GRID will effectively be a Service (see FS004) that will scale up/down using the functions for archive, provisioning and reprovisioning of servers/services FS001/002/007) Orchestrate the rapid rep

31、urposing of platform nodes,Rapid repurposing of platform to enable GRID capability,As per FS001/002/007) Provide storage to the GRID / reallocate storage to new nodes in the GRID,Monitor GRID service and react to capacity requests (assumed GRID itself will determine capacity needs based on workload

32、demands) Monitor live services to determine if they can be archived and used in the GRID Monitor archived services for when they need to come back on line Create alerts for Orchestration to provision/purpose servers,P U A,BMC Products,31,Copyright 2009 Accenture All Rights Reserved.,FS-009 Business

33、Scenario,Key Functional Specifications Include Many parts of the QinetiQ business require the ability to solve large numerical-based problems. Its anticipated that a block of the shared service infrastructure will be given over to providing a GRID service. The GRID will have a base size but will be

34、able to expand / contract according to work load and schedules. Key will be the ability to maker temporary use of unsed servers,32,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-010: Single Point of Management and Control,Function,Parameters,Provide a single management conso

35、le for the Utility Data Centre. Provide “overview” and “Drill down” capability across all services and components.,Time-base trigger,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Provide provisioning metrics to the billing component within Predictive Operations,Provide pro

36、visioning metrics to the billing component within Predictive Operations,Provide provisioning metrics to the billing component within Predictive Operations,Ability to accurately bill clients for use of the service,BMC Dashboards BMC Atrium Core 7.5 ITSM Suite 7.5 BMC Event and Impact Mgmnt,BMC Produc

37、ts,33,Copyright 2009 Accenture All Rights Reserved.,FS-010 Business Scenario,Key Functional Specifications Include Provide a single Management console for the Utility Data Centre. Provide Overview and Drill-Down Capability across all services and components,34,Copyright 2009 Accenture All Rights Res

38、erved.,Functional Requirement FS-011: Provisioning of File Shares,Function,Parameters,Provide a file-share for a period of time,Tier of storage Duration required VLAN required to be deployed to,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Validate the request and action a

39、ny due diligence Identify the infrastructure components Create & orchestrate the required provisioning workflows Send access details to requester,None,Provision the storage Set file/share security options,Ensure file share added to monitoring Monitor for when expiry dates are approaching Maintain client billing records,BMC Products,35,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-012: Usage R