1、1,Intercultural communication competence,Intercultural Communication Competence,Background A staircase Model BASICs of Intercultural Communication,Background,The study of intercultural communication competence has been motivated primarily by practical concerns. Business, government, agencies and edu

2、cational institutions want to select people for intercultural assignments who will be successful. Lack of intercultural competence means failed business ventures, government projects that have not achieved their objectives, and unsuccessful learning experiences for students.,3,4,A Staircase Model,5,

3、Unconscious Incompetence Stage,Conscious Incompetence Stage,Conscious Competence Stage,Unconscious Competence Stage,6,BASICs of Intercultural Competence,Behavioral Assessment Scale for Intercultural Competence (BASIC行為評估量表的跨文化能力) developed by Jolene Koester and Margaret Olebe. Eight categories of co

4、mmunication are described, of which each contributes to the achievement of intercultural competence.,7,BASICs of Intercultural Competence,1) Display of Respect: The ability to show respect and positive regard for another person. Formality in language; showing interest/concern/understanding of others

5、; politeness rituals.,8,BASICs of Intercultural Competence,2) Orientation to Knowledge: The terms people use to explain themselves and the world around them. All experiences and interpretations are individual and personal rather than universally shared.,9,BASICs of Intercultural Competence,2) Orient

6、ation to Knowledge Statements:,10,BASICs of Intercultural Competence,3) Empathy: The capacity to behave as though you understand the world as others do. You try to understand another persons thoughts, feelings, and experiences and show it.,11,BASICs of Intercultural Competence,4) Interaction Managem

7、ent: Skill in regulating conversations. Some people are skilled in starting and ending conversations. Nobody should dominate a conversation, but also one should not be non-responsive.,12,BASICs of Intercultural Competence,5) Task Role Behavior: Behaviors that involve the initiation of ideas related

8、to group problem-solving activities. Task-related behaviors at work: How to initiate new ideas, request information, seek clarification, etc. Tasks are accomplished by different cultures in different ways.,13,BASICs of Intercultural Competence,6) Relational Role Behavior: Behaviors associated with i

9、nterpersonal harmony and mediation (personal relationships with group members). Relational role behaviors might include: harmonizing and mediating conflicts, general displays of interest, and a willingness to compromise ones position for the sake of others.,14,BASICs of Intercultural Competence,7) Tolerance for Ambiguity: The ability to react to new and ambiguous situations with little visible discomfort.,15,BASICs of Int