1、 歡迎參與酒店英文培訓班Welcome to join the hotel English training class 主辦：盤王谷深航假日酒店 Sponsor：Lord Pans Hotel.初級部分第一章 日常問候及效力中常見單詞您好！ How do you do!對不起！ I am Sorry!請勿打擾 Do not Disturb ( DND)謝謝！ Thank you!再見！ See you next time.早上好！ Good morning!下午好！ Good afternoon!晚上好！ Good evening!晚安！ Good night!初級部分歡迎光臨我們酒店！ W

2、elcome to our hotel!祝您旅途愉快！ I hope you have a nice trip!電梯 lift, elevator 樓層 floor請稍等！ Wait a minute, please!經(jīng)理 manager 主管 supervisor總經(jīng)理 GM (general manager)初級部分辦公室 office效力員 attendant waiter waitress maid送餐效力 room service自助餐 buffet 早餐 breakfast水 water飲料 soft drink我很樂意! I am very pleasure! (or “Its

3、my pleasure! )初級部分前臺接待 reception, front desk 收銀員 cashier大堂 lobby咖啡廳 coffee shop西餐廳 Chinese restaurant 客房 guest room的士 taxi巴士 bus初級部分西餐廳 western restaurant夜總會 night club卡拉OK KTV桑拿 sauna沐足 foot massage宴會廳 banquet hall會議室 meeting room健身中心 fitness centre初級部分客房效力中心 housekeeping service centre行李生 bell boy

4、, concierge協(xié)助 help危險 dangerous平安 safety出口 exit保安 security初級部分清潔 clean臟的 dirty好的 good壞的 bad美觀的 nice高興的 happy食物 food初級部分 telephone 國際長途 IDD international direct dial 國內(nèi)長途 DDD domestic direct dial商務中心 business centre復印 copy fax初級部分第二章酒店及各營業(yè)點稱號用餐各場所西餐廳：蘭餐廳 Orchid Western Restaurant西餐廳:蝶餐廳 Butterfly Chin

5、ese Restaurant盤王小廚： LordPansKitchen 初級部分住宿酒店客房 hotel guest room 康體場所康體中心 fitness center 棋牌室 chess and card room 兵乓球 table tennis 英式桌球 snooker健身房 gym 瑜伽室 yoga room 初級部分籃球 basketball 羽毛球 badminton 網(wǎng)球 tennis 恒溫泳池 indoor swimming pool室外泳池 outdoor swimming pool 沙灘泳池 sandy beach swimming pool 初級部分文娛、休閑場所

6、沐足 foot massage SPA按摩房 SPA room 夜總會 night club 卡拉OK包房 KTV room 三公主KTV The Third Princess KTV 砂鹽浴 sand & salt bath初級部分第三章 酒店設(shè)備及效力引見詞匯咖啡廳： coffee shop大堂吧： lobby lounge卡拉OK包房：KTV room 會議室： conference room酒吧：bar夜總會：night club24小時送餐效力： 24 hours room service初級部分洗衣效力：laundry service迷他酒吧：mini bar自助銀行：ATM ba

7、nk客用保險箱：safe deposit box商務中心：business center初級部分健身房：gym 桑拿：sauna美容美發(fā)：beauty salon保健按摩：health massage 初級部分第四章 酒店各部門英文稱號行政辦：Administration office人力資源部： Human Resources Department保安部：Security Department財務部：Accounting Department營銷部： Sales & Marketing Department工程部： Engineering Department 初級部分前廳部： Front

8、Office管家部： Housekeeping Department文娛部： Recreation Department西餐廳： Chinese Restaurant西餐廳： Western Restaurant日式餐廳：Japanese Restaurant桑拿部： Sauna Department沐足部： Foot Massage Department初級部分第五章 酒店職位頭銜英文稱號董事長： chairman總經(jīng)理： general manager副總經(jīng)理：deputy general manager總監(jiān)： director經(jīng)理： manager初級部分大堂副理： assistant

9、manager推行經(jīng)理： promotion manager主管： supervisor客戶助理主任: guest relation officer領(lǐng)班：captain秘書：secretary文員：clerk醫(yī)生：doctor初級部分電腦技術(shù)員：computer technician客房效力員： room attendant餐廳男效力員：waiter餐廳女效力員：waitress收銀員出納員：cashier行李生：bellboy保安員： security guard接待員及咨客：receptionist接線生：operator初級部分司機： driver 采購員：purchaser廚師： ch

10、ef/cook清潔工：cleaner酒吧調(diào)酒員：bartender救生員：lifeguard美容師：beautician美發(fā)師：hairdresser綠化員：gardener營銷代表：sales representative初級部分第六章 打招呼及送行的情景英語Hi. 嗨(用于朋友之間，較為隨意，不宜對客人運用) ！Hello! 他好啊(用于朋友之間，較為隨意，不宜對客人運用) ！Good morning/ afternoon/ evening.早上好/下午好/晚上好。Hows everything? 一切都好吧？How are you? 您好嗎？Me too. 我也是。初級部分Fine. T

11、hank you. And you? 很好，謝謝。您呢您也好嗎？Not bad. 還不錯。Great! 我很好！And you? 他呢？他好嗎？ Welcome to our hotel! 歡迎光臨我們酒店！Glad to meet you. 認識您太好了用于初次見面初級部分Glad to see you again. 再次看到您真是太好了。I hope youll enjoy your stay with us. 希望您住店愉快用于客人入住時。 Hope you have enjoyed your stay with us. 希望您住店愉快用于客人退房時。Thank you for comi

12、ng. 多謝光臨用于送客。初級部分任務中的對話Dialogue A 對話AG： Guest 客人 B: Bellman行李生 B: Good afternoon. Welcome to our Hotel. 下午好。歡迎光臨我們酒店。G: Good afternoon. 下午好。B: How many pieces of luggage do you have? 請問您有幾件行李？G: Just one handbag. Ill take it myself. 就一個手提袋。我本人來拿吧。B: All right. This way, please. 好的，這邊請。初級部分Dialogue B

13、 對話BG： Guest 客人 A: Attendant效力員 A：Long time no see, Mr. Smith. How are you? 史密斯先生，好久不見了，您好嗎？G: Hi, Xiao Wang. Im fine, and you? 嗨，小王。我很好。他呢？A：Me too, thank you. You look great! 我也一樣，謝謝您。他看上去氣色真好！G: Oh yeah? Ill go sightseeing today. 哦，是嘛？我今天要去觀光。A: Have a nice day! 祝您玩得開心。初級部分第七章 前臺崗位情景英語 接待Receptio

14、n接待生 Front Office Receptionist 客人 GuestR: Welcome to Lord Pans Hotel . . May I help you? 歡迎光臨盤王谷深航假日酒店。請問我能為您效力嗎？G: Id like to check in. please. 我要登記住宿。R: May I have your name, please? 請問大名？初級部分G: Im Bill Handsome. 我叫比爾.漢森。R: Were expecting you, Mr. Handsome. You reserved a twin from today to July 3

15、rd for two nights. Is that right? 我位正在等待您光臨呢，漢森先生。您預訂了今晚到7月3日號共兩晚的雙床間。是這樣嗎？初級部分G: Exactly. 對。R: May I have your passport and credit card, please? We need them for registration. 能出示您的護照和信譽卡嗎？我們需求登記資料。G: Sure. 好的。R: We require a deposit of US200. Shall I take a print of your credit card? 我們需求200美圓作為定金

16、。我能劃印您的信譽卡嗎？初級部分 Sure. 好的。R: Thank you, Mr. Handsome. Please sign the registration form and credit receipt. 謝謝您，漢森先生。請您在登記表和與付賬單上簽字。G: Sure. 好的。初級部分R: Here is your room card, breakfast voucher, credit card and passport. Your room is 1607 on the 16th floor. A bellman will show you to your room. Pleas

17、e enjoy your stay. 這是您的房卡、早餐券、信譽卡和護照。您的房間是16樓的1607房。效力員會帶您過去，希望您住得愉快。初級部分第八章 客房崗位情景英語清潔客房 Cleaning the Room顧客 G: Guest 客房效力員 R: Room Attendant R: (knocking at the door) Housekeeping. May I come in? 敲門我是客房效力員，可以進來嗎？G: Come in, please. 請進！R: Good morning, sir. May I make up your room now? 早上好，先生。我如今可以

18、清理您的房間嗎？初級部分G: Sure. 當然啦。R: Shall I vacuum the room? 請問需求吸塵嗎？G: No, thanks. 不需求了，謝謝。、清理完房間R: The room is done. Anything else I can do for you, sir? 房間做完了。還有什么可以為您效力嗎，先生？G: No, thanks. 沒有了，謝謝。初級部分第九章 西餐部崗位情景英語預訂餐位 Table Reservation顧客 G=Guest 接待員 R=ReceptionistR: Butterfly Chinese Restaurant. May I he

19、lp you? 蝶餐廳。能為您效力嗎？G: Id like to book a table for 6 tonight. 我想預定今晚的餐臺，要6位的。初級部分Would you like a table in the hall or a private room? 您需求訂房間還是大廳？G: Is there any difference? 有什么收費區(qū)別嗎？R: Yes. For a private room, there is a minimum charge of 2000 yuan; while for a table in the hall, there is no minimum

20、 charge. 是的，房間最低消費2000元，大廳不設(shè)最低消費。初級部分G: Ill just reserve a table in the hall. 我訂大廳的就可以了。R: Certainly, sir. What time, please? 好的，先生。請問您估計什么時候到達？G: Around 7:30pm. 大約在晚上七點半。R: I see. A table for 6 for Mr. ? 我明白了。一張6位的餐臺，給、哪位先生？初級部分G: Mr. Ramsay. 拉姆齊先生。R: How do you spell it, please? 請問怎樣拼？G: Its R-A-M

21、-S-A-Y. R-A-M-S-A-YR: And your telephone number, please? 請問您的是？G: Its -8765-9087. -8765-9087.初級部分R: -8765-9087. Ill repeat it: a table for 6 for Mr. Ramsay, arriving at 7:30 pm tonight. Is that right? 我反復一下：拉姆齊先生訂了一張供6位用的餐臺，今晚七點半到。是這樣嗎？G: Yes. 對。R: Thank you for calling. Good-bye. 贊賞您來電。再見！初級部分 第十章

22、西餐部崗位情景英語 為客人點菜 Taking Orders 顧客G=Guest 女侍應生 W=WaitressW: Here is the menu, please take your time. 這是菜單，您請漸漸看。G: Thanks. Do you have set meal? 謝謝。他們有套餐嗎？W: Yes, we do. (open the men )You can find them on this page. 是的。翻開菜單、您在這一頁可以找到。初級部分第十一章 康體中心境景英語在康體中心 Fitness Centre(客人G: Guest 康體中心效力員 C: Clerk o

23、f Fitness Centre)C: Good afternoon. Can I help you? 下午好。有什么能為您效力嗎？G: Is there the SPA Room available this afternoon? 他們今天下午SPA按摩房有空位嗎？初級部分C: For what time, please? 請問什么時間？ G: From 4:00 to 6:00. 下午4：00到6：00，C: Im afraid they are fully booked for that time. 恐怕那個時間段曾經(jīng)訂滿了。G: What other facilities do you

24、 have? 他們還有什么其它的設(shè)備？初級部分C: We also have Sand & salt bath, swimming pools, Gym, medicated bath ,and so on Ah, you may find more details in this booklet. 我們還有砂巖浴、游泳池、健身房，藥浴、，等等，您從這個小冊子能看到更多細節(jié)。G: Thank you. Ill go swimming then. 謝謝。我去游泳好了。初級部分C: The swimming pool is on the first floor of the No.3 Buildi

25、ng 室內(nèi)游泳池在3號樓1樓G: Do you have Swimming trunks? 他們賣游泳褲嗎？C: Yes, you can find it in the Spa area 是的，您可以在水療區(qū)域買到。初級部分第十二章 酒店日常英語口語Welcome to our hotel! 歡迎光臨(我們酒店). Welcome, sir/madam! 歡迎光臨.Good morning/afternoon/evening. 早上/下午/晚上好! Front Office/Restaurant/Guestroom /Operator, May I help you? 您好,總臺/餐廳/房務中

26、心/總機, 我能為您做些什么?初級部分Lord Pans Hotel, May I help you? 您好,盤王谷深航假日酒店(我能為您做些什么?) May I have your name/room number, please? 您可以通知我您的姓名/房號嗎? One moment, please. 請您稍候。 Thanks! 謝謝您!初級部分My pleasure! 不用客氣!Thank you for waiting. 您久等了.Im sorry to have kept your waiting. 對不起讓您久等了.Do you speak Chinese/English? 請問您

27、講中文/英文嗎? Do you have a reservation? 請問您有預訂嗎?初級部分Shall I have your passport or identification, please. 請出示一下您的護照或證件。How would you like to pay? Cash or credit card, please? 請問您用什么方式付款，現(xiàn)金還是信譽卡？Would you please show me your credit card? 請出示您的信譽卡.Please sign here. 請在這兒簽字。初級部分Here is your charge please. 這

28、是找您的零錢。This way, please. 這邊請。Follow me, please. 請跟我來。After you, please. 您先請。I hope you enjoy your stay here with us! 希望您在這里過得愉快!Hope you have a nice trip! 祝您旅途愉快!初級部分Good luck! 祝您好運！Have a nice day! 祝您一天愉快！Here you are. 這是給您的。Sorry. 對不起。Not at all. 沒關(guān)系。Of course. 當然可以。Pardon? 請您再反復一遍,好嗎?初級部分 No prob

29、lem. 沒問題。Excuse me. 對不起，打擾一下。Hold on, please. 請別掛。Goodbye/Bye-bye! 再見!The lift/toilet is over there. 電梯/洗手間在那邊。初級部分Banquet Hall is on the second floor. 宴會廳在二樓。The Conference Centre is on the third floor. 會議中心在三樓。Do you have a reservation? 請問您有預定嗎？How many people, please? 請問您們是幾位?初級部分What kind of room do you want? 請問您需求哪種房間?A single/twin room/suite is RMB1200 per day. 單間/規(guī)范雙人間/套間每天是1200元人民幣。Breakfast is i