1、8. 投 訴 信8. 投 訴 信文體概述 寫投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問題的一個(gè)方法。在語言方面，要注意把握分寸，要公正客觀。投訴信應(yīng)包括三個(gè)方面的內(nèi)容：1. 表明寫信目的，投訴的內(nèi)容。2. 投訴的具體原因。3. 希望得到的結(jié)果。文體概述 寫投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、1. 抱怨 _2. 表達(dá)不滿 _3. 忍受 _4. 對(duì)滿意 _5. 糟糕的服務(wù) _poor servicecomplain about/make a complainconvey/express ones dissatisfactionput up with/bear/st

2、and/toleratebe content/satisfied with常用語塊poor servicecomplain about/mak6. 采取措施 _7. 解決問題 _8. 預(yù)防發(fā)生 _9. 調(diào)查此次事件 _10. 以粗魯?shù)姆绞?_in a rude mannertake measures/take steps/take actionhandle/deal with/solve the problemprevent/stop/keepfrom happeninginvestigate/look into the matter/incident6. 采取措施 _11. 向道歉 _12.

3、 出乎意料 _13. 不用說 _14. 要求退款 _15. 一個(gè)滿意的解決方法 _make an apology to/apologize toout of ones expectationneedless to saydeclare a refunda satisfying solution11. 向道歉 _套用句式1. 我寫信是投訴關(guān)于I am writing to complain about2. 我寫信是想表達(dá)關(guān)于的不滿。Im writing to express my dissatisfaction about套用句式1. 我寫信是投訴關(guān)于3. 我對(duì)不滿意有一些主要原因。首先，更糟糕

4、的是，最后，There are some main reasons why I am not content with Firstly, Whats worse, Eventually, 3. 我對(duì)不滿意有一些主要原因。首先，更糟糕的是，4. 我真誠地希望你能認(rèn)真調(diào)查這件事情，并且采取恰當(dāng)?shù)拇胧┓乐诡愃剖录俅伟l(fā)生。I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be t

5、aken to prevent such an incident happening again.5. 你若能盡快采取措施處理這個(gè)問題，我將感激不盡。I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.4. 我真誠地希望你能認(rèn)真調(diào)查這件事情，并且采取恰當(dāng)?shù)拇胧┓懒?xí)作修改To whom it may concern, I am one of your customer. I ordered a set of books on yo

6、ur website two weeks before, but I didnt receive them not until yesterday. And much to my disappointment, the books were too poorly packed up that the cover of one book is torn. To make matters worst, it is not complete set, as I found one book missing.aworsewas so ago customers 習(xí)作修改To whom it may c

7、oncern,awo I am sorry to have received such poor service, but I believe I have every right to ask you to deal with this problem. I hope that you either return my money nor deliver a new set of books to me. Besides, Id like to be informing of the process of your dealing with my complaint. Looking for

8、ward to your reply.Yours,Li Hua informed or and I am sorry to have receive 本文是李華向書商投訴，一來發(fā)貨慢，二來包裝得不好，導(dǎo)致有一本書的封面損壞，而且還漏發(fā)了一本書。他希望書商要么退款，要么再寄一套新書給他。1. customer customers 因one of后加名詞復(fù)數(shù)。2. before ago 因從現(xiàn)在算起到過去的時(shí)間，一般用ago。3. 去掉until前的not 因notuntil結(jié)構(gòu)中的not已出現(xiàn)在didnt處了。4. too so 此處是sothat結(jié)構(gòu)，意為“包裝得不好，結(jié)果有一本書的封面裂了”

9、。 本文是李華向書商投訴，一來發(fā)貨慢，二來包裝得5. is was 描述過去發(fā)生的事情，謂語動(dòng)詞應(yīng)該用過去式。6. worst worse 這里指“更糟糕的是”，用比較級(jí)即可。7. complete前加a 上文有提到“ordered a set of books”，訂購了一套書，所以這里對(duì)應(yīng)的要加上a。8. but and 兩句話是順承關(guān)系，用and連接。9. nor or 因eitheror(要么要么)是固定搭配。10. informing informed 這里是指“被告知”，應(yīng)該用動(dòng)詞的過去分詞。5. is was 描述過去發(fā)生的事情，謂語動(dòng)詞應(yīng)該用課堂練習(xí) 假定你是李華，你購買了一部某

10、外國公司生產(chǎn)的手機(jī)，發(fā)現(xiàn)有質(zhì)量問題。請(qǐng)用英文寫一封電子郵件，內(nèi)容包括：1. 問題：手機(jī)不響鈴，不能發(fā)微信；型號(hào)新，無配件，無法維修。2. 要求：公司應(yīng)盡快予以更換或退款。注意：1. 詞數(shù)為100左右；2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。參考詞匯：配件 spare part課堂練習(xí) 假定你是李華，你購買了一部某外國公司Dear Sir, Im writing to express my dissatisfaction about the mobile phone I bought from your company last week. The reasons for my dissatisf

11、action are as follows. It didnt ring or send WeChat messages since two days ago. Dear Sir,Whats worse, I was told that it was a new model, so I couldnt get it fixed without the right spare parts. Therefore, I hope to change it for a new one or I declare a refund. Ill appreciate it if my demand is me

12、t. Thank you for your consideration and I am looking forward to your reply. Sincerely yours, Li HuaWhats worse, I was told t課外作業(yè) 假定你是李華，剛收到兩周前在國外網(wǎng)絡(luò)書店訂購的英文原版書哈利波特與死亡圣器(Harry Potter and the Deathly Hallows)，發(fā)現(xiàn)其質(zhì)量有些問題。請(qǐng)給客服經(jīng)理寫一封電子郵件說明情況，要點(diǎn)如下：1. 問題：印刷錯(cuò)誤；缺頁等；2. 要求：應(yīng)盡快予以退款或換貨。注意：1. 詞數(shù)為100左右；2. 可以適當(dāng)增加細(xì)節(jié)，以使行

13、文連貫。課外作業(yè) 假定你是李華，剛收到兩周前在國外網(wǎng)絡(luò)Dear Manager, I am writing to express my dissatisfaction about the original book named Harry Potter and the Deathly Hallows which I bought from your store two weeks ago. This morning I received a package from your company and as I eagerly unpacked it, to my disappointment I found there are some misprints and missing pages in the book. Dear Manager,Although it wont affect my reading of the story, I do wish to have a perfect one. Now this problem keeps worrying me. I hope to