1、Corporate Values企業(yè)價值觀David Eckman Ph.D.大衛(wèi)艾克曼博士Corporate Values企業(yè)價值觀David EcCorporate Challenges企業(yè)面對的挑戰(zhàn)The present culture 當(dāng)代文化的影響The shift to new work cultures 更新職場文化The dangerous denizens of work cultures 辨認職場中的危險人物The ineffective communication within the culture 既有的不良溝通模式The danger of a lack of em

2、pathy 缺乏同理心的危險Corporate Challenges企業(yè)面對的挑戰(zhàn)ThBusiness Cultures 不同的企業(yè)文化The Eiffel Tower structure 杰出的結(jié)構(gòu)The Family personal 家長式The Guided Missile goal 以目的為導(dǎo)向The Incubator creativity 啟發(fā)創(chuàng)意Business Cultures 不同的企業(yè)文化The EFive Tribal Stages五種企業(yè)文化發(fā)展階段Life is Terrible! 2% 這企業(yè)很糟糕！My Life is Terrible! 25% 在此工作是我倒

3、霉！Im great, youre not! 49% 我很好，企業(yè)不好！We are great! 22% 我的工作和環(huán)境很好！Life is great! 2% 在這里工作很有意義又美好！Five Tribal Stages五種企業(yè)文化發(fā)展階段LThe Dark Triad 黑三類The Machiavellian 權(quán)謀家The Narcissist 唯我獨尊者The Psychopath 虛謊人The Dark Triad 黑三類The MachiaveThe Machivellian 權(quán)謀家Highly Intelligent 高智能Insightful in Emotions and

4、Motivations 鑒察情感、了解動機Coldly Calculating and Shrewd 冷靜的老謀深算The Machivellian 權(quán)謀家Highly IntThe Narcissist 唯我獨尊者Abused Inner Life 遭到損害的內(nèi)在生命Organization exists to make him look good 機構(gòu)的存在是為了他的面子People exist to make him feel good about himself 他人的存在必須是為讓他感覺得意Deeply Unsympathetic 極其缺乏同理心The Narcissist 唯我獨尊

5、者Abused InnThe Psychopath 虛謊人Deeply Disturbed 內(nèi)心深度不安的人Enjoys cheating and lying 喜歡欺詐和說謊Often excellent liar 非常擅長編造故事Checking facts critical 你必須去核對事實The Psychopath 虛謊人Deeply DistuIneffective Communication Habits 不良溝通的模式Blaming 譴責(zé)Placating 討好Rationalizing 冷淡Distracting 打岔Ineffective Communication Habi

6、CONTROL控制 Placater老好人Blamer批評家Distracter打岔者Rationalizer冷淡者CONTROLPlacaterBlamerDistracteThe Blamer 批評家Has Deep Hurt 深受傷害Unresolved Anger 未化解的怒氣Indifference 不顧他人情感The Blamer 批評家The Solution 解決方法 He needs to put off anger他必須脫下他的怒氣The Solution 解決方法 He needs to The Rationalizer冷淡者Retreats from people 從人

7、群中退縮Does not trust 不輕易相信Relationally aloof 清高The Rationalizer冷淡者The Placater 老好人Controlled by fearful anxiety被焦慮擔(dān)心掌控Says what others want to hear講別人喜歡聽的話A NXI ETY焦慮The Placater 老好人A 焦慮Needs to say what he really feels 需要把心里的感受說出來 Do not fear men 不要怕別人說長道短 The Solution 解決方法Needs to say what he really

8、 feThe Distracter 打岔者Deep shame or discomfort深感自卑或不自在Various distracting techniques 用各種方法分散別人對自己內(nèi)心狀況的注意力The Distracter 打岔者Needs Emotional Enrichment 情感需要被滋潤 Needs to be Reparented 需要重新受培育 The Solution 解決方法Needs Emotional Enrichment 情感需CONTROL控制 Placater老好人Blamer批評家Distracter打岔者Rationalizer冷淡者CONTROL

9、PlacaterBlamerDistracteThoughtEmotionSRelationships 人際關(guān)系Non-Relational 不打交道CONTROL Placater老好人Blamer批評家Distracter打岔者Rationalizer冷淡者思考情感TERelationships 人際關(guān)系Non-RelatBlamer批評家Placater老好人Rationalizer冷淡者Distracter打岔者DRIVERS 驅(qū)動力Anger憤怒Anxiety焦慮擔(dān)心Absent心不在焉Shame自卑BlamerDRIVERS 驅(qū)動力AngerHealthy Communicatio

10、n is健康的溝通是什么Descriptive not Reactive 描述負面情感而不是被動反應(yīng)Empathetic 同情體諒他人For the Other Persons Benefit 為了對方的好處而講Healthy Communication is健康的溝通是EmpathyThe Physiological Symptoms of Empathy感同身受的生理現(xiàn)象EmpathyThe Physiological SymptEmpathyMirror Neurons神經(jīng)元反射試驗EmpathyMirror Neurons神經(jīng)元反射試驗中的大腦圖神經(jīng)元反射試驗中的大腦圖知道心思的腦細胞

11、知道心思的腦細胞Mirror Neurons 神經(jīng)元反射試驗Mimicking Actions 模仿動作Reading Intentions 了解意圖Reading Implications 了解含義Reading Emotions 了解情感“Our nervous systems. . . are constructed to be captured by the nervous systems of others, so that we can experience others as if we are within their skin.” “我們的神經(jīng)系統(tǒng)的構(gòu)成是能夠體會他人的神經(jīng)系

12、統(tǒng)的知覺，好像我們自己親身經(jīng)歷一樣”。Dr. Daniel Stern University of Geneva 日內(nèi)瓦大學(xué) Stern博士Mirror Neurons 神經(jīng)元反射試驗Mimickin=Secure有安全感Avoidant 躲避別人Anxious 擔(dān)心=Secure有安全感Avoidant 躲避別人AnxiCorporate Skills 職場技巧Know the present culture 認識當(dāng)代文化Anticipate the shift to new work cultures 期盼職場風(fēng)氣向較好的方面轉(zhuǎn)變Recognize the dangerous persons of work cultures 辨認職場環(huán)境中的危險人物Avoid the ineffective communication within the culture 避免職場中的無效溝通Use the power of empathy skillfully and ethically 有道德、有技巧地使用同理心的力量Corporate Skills 職場技巧Know the 同學(xué)對五種能力的重要