關(guān)于考試：平時成績（70%）：課堂發(fā)言+考勤卷面成績（30%）上課方式：課本內(nèi)容學(xué)生自己發(fā)言PART1TheFrontOfficeTheManager'sRemarks1.Whatistheaimofahotel?2.Canyousaysomethingaboutthegreatimportanceofthefrontoffice?3.Whyshouldthehotelstaffhaveastrongsenceofresponsibility?4.Howcanthehotelachievegreaterfinancialsuccess?Questions:UNIT1

RoomReservations1-1ALongDistanceCallReservations(長途電話預(yù)定)1-2AGroupReservation(團(tuán)體預(yù)定)1-3AFace-to-faceReservation(門市預(yù)定)equivalent平行的arrival到達(dá)的May26th5月26日creditcard信用卡takecareof照顧，處理parkinglot停車場10%discount九折representative代表UA美國聯(lián)合航空confirmation確認(rèn)assist協(xié)助；幫助southward向南available可獲得的referral參考的Dialogues:NewWards:UNIT1

RoomReservationsExercises2:Self-Introduction——Pleasemakeabriefself-introductionin3minutesatleast,youcantryitfromtheaspectsbelow:namehometowninterests&hobbiesspecialitycharacterExercises1:1.我希望我們不久以后會再見面。2.今天下午三點鐘您不要打電話來，那時我在上課。3.明天上午這個時候，我們要在會議室開會。4.今晚七點鐘你們干什么？5.他七點鐘在大廳等您，行嗎？

AttheReceptionDesk,在接待處UNIT2Page20Dialogues:2-1Registration（登記住宿）2-2Checkinginagroup（團(tuán)隊登記住宿）2-3extendingthestay（續(xù)?。〩

AttheReceptionDesk,在接待處UNIT2Page20pullup停車goforwardto向前走reserve預(yù)定justamoment過一會兒passport護(hù)照Wouldyouminddoing…你介意…嗎？Incash現(xiàn)金thekeyto…的鑰匙safe保險箱showyouup帶你去Baggage行李箱ablockof一層atonce立刻standard標(biāo)準(zhǔn)arrange安排porter行李員upstairs樓上fullyequipped設(shè)備齊全request要求convention會議Don’tworry.別擔(dān)心。no-show預(yù)定未到的人allthetime總是NewWordsH

AttheReceptionDesk,在接待處UNIT2Page20Exercises2:Exercises1:明天上午您打算干什么？史密斯先生準(zhǔn)備用現(xiàn)金，還是用信用卡付款？我打算只帶兩件行李去旅行。那位過路客人準(zhǔn)備在大廳等到六點鐘嗎？我不準(zhǔn)備再多待下去，天好像要下雪了，是嗎？Introduceyourclassmatetous.H1UNIT3Concierge(1)禮賓部1pick-up撿起；獲得；收拾sign跡象；符號；手勢bumping震動toone'srelief讓某人輕松的是clearup清晰piece塊；件；篇headfor朝...走trunk汽車車尾的行李箱escort陪同airy通風(fēng)的salon沙龍barber理發(fā)師souvenir紀(jì)念品attendant服務(wù)員；侍者tag標(biāo)簽afraid害怕inconvenience不方便Newwords1UNIT3Concierge(1)禮賓部13-1See-inService（接機(jī)）3-2IntroducingHotelService（介紹飯店服務(wù)）3-3AboutSlowDeliveryofBaggaga（抱怨行李運(yùn)送太慢）Dialogues1UNIT3Concierge(1)禮賓部1Exercise1.我們賓館被認(rèn)為是本市最好的五星級賓館之一。2.這些服務(wù)員英語講得多流利??！3.服務(wù)員會帶您去哪兒的室內(nèi)游泳池。4.我保證我們不會再給您添麻煩了。5.托運(yùn)前請把姓名標(biāo)簽系在每件行李上。Whatanice/baddayitis!!211UNIT4Concierge(2)Newwordshistorical歷史的

interest興趣

cover覆蓋

sound健全的；合理的；可靠地

reach到達(dá)

trolley有軌電車

along沿著

crossing路口

straight直線的

square廣場

well-known有名氣的

inadvance提前

busy忙碌的

softberth軟臥

receipt發(fā)票1UNIT4Concierge(2)Dialogues4-1Introducingsomescenicspots

（介紹景點）4-2showingtheway

（指路）4-3Ticket-bookingservice

（訂票服務(wù)）TheBusinessCenterandTheGeneralSwitchboardfax傳真inall所有；全部account賬戶caterto迎合slip協(xié)議confidential機(jī)密的NewWords商務(wù)中心和總機(jī)Dialogues5-1FaxService（傳真服務(wù)）5-2ExpressMailService（特快專遞）5-3TelephoneService（電話服務(wù)）TheBusinessCenterandTheGeneralSwitchboard商務(wù)中心和總機(jī)Exercise1您要用什么規(guī)格的復(fù)印紙？先生，您的傳真到了，請到商務(wù)中心來取。對不起，我們賓館對收進(jìn)的傳真要收費的。從這里發(fā)往紐約的傳真收費多少？您可以在我們這里發(fā)電子郵件，也可以上國際互聯(lián)網(wǎng)。TheBusinessCenterandTheGeneralSwitchboard商務(wù)中心和總機(jī)Exercise2MyNationalDayHolidayUNIT6TheCashier收銀Passport護(hù)照Slip紙片Note紙幣；記錄Change零錢Prepare準(zhǔn)備Total共計Deposit存款；保證金NewWordsUNIT6TheCashier收銀6-1ForeignCurrencyExchange

兌換外幣6-2CheckingGuest’sAccount

核查客人賬目6-3CheckingOut

結(jié)賬離店DialoguesUNIT6TheCashier收銀1接待員告訴北羅先生他能到賬臺兌換外幣。2電腦記錄有問題嗎？3夜審發(fā)現(xiàn)客人的賬單上有錯。4經(jīng)理告訴那位新員工她如何才能處理那位過路客人的要求。5貝羅先生付了2000元的賬，包括150元的電話費。Exercises1UNIT6TheCashier收銀Hesaidthathe...Hetoldmethathe…間接引語Exercises2Once

upon

a

time

there

was

an

island

where

all

the

feelings

lived:

Happiness,

Sadness，Knowledge,

and

all

the

others,

including

Love.One

day

it

was

announced

to

all

of

the

feelings

that

the

island

was

going

to

sink

to

thebottom

of

the

ocean.

So

all

the

feelings

prepared

their

boats

to

leave

.Love

was

the

only

one

that

stayed.

She

wanted

to

preserve

the

island

paradise

until

the

lastpossible

moment.When

the

island

was

almost

totally

under,

love

decided

it

was

time

to

leave.Exercises3She

began

looking

for

someone

to

ask

for

help.

Just

then

Richness

was

passing

by

in

a

grandboat.

Loveasked,“Richness,

can

I

come

with

you

on

your

boat?"Richness

answered,"I'm

sorry,

but

there

is

a

lot

of

silver

and

gold

on

my

boat

and

there

wouldbe

no

room

for

you

anywhere.“Then

Love

decided

to

ask

Vanity

for

help

who

was

passing

by

in

a

beautiful

vessel.

Love

criedout,"Vanity,

help

me

please!""I

can't

help

you,"

Vanity

said,"You

are

all

wet

and

will

damagemy

beautiful

boat.“Next,

Love

saw

Sadness

passing

by.

Love

said,"Sadness,

please

let

me

go

with

you."Sadness

answered,"Love,

I'm

sorry,

but,

I

just

need

to

be

alone

now."Exercises3Then,

Love

saw

Happiness.

Love

cried

out,“Happiness,

please

take

me

with

you."

ButHappiness

was

so

overjoyed

that

he

didn't

hear

Lovecalling

to

him.Love

began

to

cry.

Then,

she

heard

a

voice

say,“Come

Love,

I

will

take

you

with

me."

It

was

anelder.

Love

felt

so

blessed

and

overjoyed

that

she

forgot

to

ask

the

elder

his

name.

Whenthey

arrived

on

land

the

elder

went

on

his

way.

Love

realized

how

much

she

owed

the

elder.Love

then

found

Knowledge

and

asked,"Who

was

it

that

helped

me?““It

was

Time,'

Knowledgeanswered."But

why

did

Time

help

me

when

no

one

else

would?“Love

asked.Knowledge

smiled

and

with

deep

wisdom

and

sincerity,

answered,"Because

only

Time

iscapable

of

understanding

how

great

Love

is.Exercises3Noisy吵鬧的，喧鬧的Noise噪音Awfully可怕地；十分Apologize道歉Corridor走廊Formalities正式手續(xù)Efficiency效率Stolen被偷Exactly準(zhǔn)確地Suitcase公文包Grey灰色的Thoroughly完全地Receptionist接待員Annoy惹惱，令人討厭Arrive到達(dá)Release釋放Terribly十分Situation情況Unit7SettlingGuests’Complaints詞匯NewwordsDialoguesExercises1Exercises27-1changingaroom(換房)7-2acomplaintaboutsomethinglost(投訴物品丟失)7-3handlingacomplaintaboutroomreservation(處理對客房預(yù)訂的投訴)Unit7SettlingGuests’Complaints對話NewwordsDialoguesExercises1Exercises2NewwordsDialoguesExercises1Exercises2Unit7SettlingGuests’Complaints搬運(yùn)工正忙于將行李拎上樓。希望能盡早得到你的回信。代課寄信是不收費的。我們將根據(jù)您的要求，盡力為您訂去廣州的機(jī)票。我要到明天上午才結(jié)賬。如果您不介意，我們可以為您看行李。這件事將由經(jīng)理親自處理。練習(xí)一Unit7SettlingGuests’ComplaintsRole-Play(Page90)練習(xí)二NewwordsDialoguesExercises1Exercises2Unit7SettlingGuests’Complaints練習(xí)二讓我?guī)湍徇@只皮箱，好不好？總臺接待員通知客房服務(wù)員核對一下到客名單。行李員說他已經(jīng)把劉易斯先生的行李送到他房里去了。下一班航班將于午夜起飛。我在紐約時已經(jīng)預(yù)訂了一間法國式套間，現(xiàn)在我想換一間。NewwordsDialoguesExercises1Exercises2PART2TheHousekeepingDepartmentTheManager'sRemarks1.Whatarethemainproductsthatahotelproduces?

2.Canyousaysomethingaboutthedutiesofthehousekeeping?3.Asaroomattendant,whatshouldyousell?4.Couldyousaysomethingabouthowyoudoyourdutiesasaroomattendant?Questions:UNIT1GuidingtheGueststoTheirRooms1-1RecognizingtheGuests(迎接新客)1-2AbouttheRoomFacilities(介紹房間設(shè)施)1-3AbouttheHotelServices(介紹服務(wù)項目)StructureStudyMore…than/themost…形容詞和副詞的比較級和最高級。DialoguesFunctionStudyImpartingandreportingfactualinformation陳述和轉(zhuǎn)述事實

Unit2ChamberServiceDialogues:2-1Makinguptheroom(收拾房間)2-2Cleaningtheroom(打掃客房)2-3theTurn-downService(做晚床)Exercises:P125P123ReadingA

man,

a

great

man,

a

fighter

for

freedom

was

travelingin

the

mountains.

He

stayed

in

acaravansfor

the

night.

He

was

amazed

that

in

the

caravans

there

was

a

beautiful

parrot

in

agolden

cage,

continually

repeating

"Freedom!

Freedom!".

And

it

was

such

a

place

that

when

theparrot

repeated

the

word

"Freedom!"

it

would

go

on

echoing

in

the

valleys,

in

the

mountains.1The

man

thought:"I

have

seen

many

parrots,

and

I

have

thought

they

must

want

to

be

freefrom

those

cages...

but

I

have

never

seen

such

a

parrot

whose

whole

day,

from

the

morning

tothe

evening

when

he

goes

to

sleep,

is

spent

in

calling

out

for

freedom."

He

had

an

idea.

In

themiddle

of

the

night,

when

the

owner

was

fast

asleep,

he

got

up

and

opened

the

door

of

thecage.

He

whispered

to

the

parrot,“Now

get

out."2But

he

was

very

surprised

that

the

parrot

was

clinging

to

the

bars

of

the

cage.

He

said

to

himagain

and

again,"Have

you

forgotten

about

freedom?

Just

get

out!

The

door

is

open

and

Theowner

is

fast

asleep;

nobody

will

ever

know.

You

just

fly

into

the

sky;

the

whole

sky

is

yours."

But

the

parrot

was

clinging

so

deeply,

so

hard,

that

the

man

said,"What

is

the

matter?

Are

youmad?"

He

tried

to

take

the

parrot

out

with

his

own

hands,

but

the

parrot

started

pecking

athim,

and

at

the

same

time

he

was

shouting,"Freedom!

Freedom!"

3The

valleys

in

the

nightechoed

and

reechoed,

but

the

man

was

also

stubborn;

he

was

a

freedom

fighter.

He

pulled

the

parrot

out

and

threw

him

into

the

sky;

and

he

was

very

satisfied,

although

hishand

was

hurt.

The

parrot

had

attacked

him

as

forcefully

as

he

could,

but

the

man

wasimmensely

satisfied

that

he

had

made

a

soul

free.

He

went

to

sleep.

In

the

morning,

as

the

man

was

waking

up,

he

heard

the

parrot

shouting,"Freedom!

Freedom"He

thought

perhaps

the

parrot

must

be

sitting

on

a

tree

or

on

a

rock.But

when

he

came

out,the

parrot

was

sitting

in

the

cage.

The

door

was

open.4Unit3PersonalizedServices個性化服務(wù)Dialogues:3-1AbouttheRoomServices(客房用餐服務(wù))3-2SolvingtheMinibarProblem(解決小冰箱的問題)3-3AboutBaby-sittingServices(托嬰服務(wù))FunctionStudy：P132StructureStudy：P131Exercises：1P135III2P136

IV3P134IThe

story

goes

that

two

friends

were

walking

throughthe

desert.

During

some

point

of

the

journey

they

hadan

argument,

and

one

friend

slapped

the

other

one

inthe

face.The

one

who

got

slapped

was

hurt,

but

without

sayinganything,

he

wrote

in

the

sand:"Today

my

best

friendslapped

me

in

the

face.“They

kept

on

walking

until

they

found

an

oasis,

wherethey

decided

to

take

a

bath.

The

one

who

had

beenslapped

got

stuck

in

the

mire

and

started

drowning,

butthe

friend

saved

him.1After

he

recovered

from

the

near

drowning,

he

wrote

ona

stone:"Today

my

best

friend

saved

my

life.“The

friend

who

had

slapped

and

saved

his

best

friendasked

him,"After

I

hurt

you,

you

wrote

in

the

sand

andnow

you

write

on

a

stone.

Why?"The

other

friend

replied:"When

someone

hur