商務(wù)英語之客戶接待客戶來訪須知客戶到工廠考察，要付出時間精力和相關(guān)費用。真正的商人的時間是寶貴的。如果客戶來工廠考察，就說明客戶有100%的需求。到車站或者機場接客戶，記得給客戶帶一瓶純凈水；最好業(yè)務(wù)親自過去；參觀生產(chǎn)車間，給客戶做出適當?shù)闹v解，積極解釋客戶的疑問；招待客戶要熱情，尊重客戶飲食習慣；送客戶去賓館，幫助安排住宿，第二天接送客戶。對待客戶要像朋友一樣，而不是接待官場領(lǐng)導。整理下辦公室，準備好樣品，特別是客戶感興趣的樣品，以及新款式的樣品。打招呼Hi!您好！Hello!您好！Howareyou?你好嗎？Fine.Thankyou!很好，謝謝！Nicetomeetyou!很高興見到您！Nicetomeetyou,too.我也是。Thankyou。/Thanks./Thankyouverymuch.謝謝.You’rewelcome!/It’smypleasure.不客氣。Sorry.對不起。

Nevermind./Nothing./It’sok./That’sallright.沒關(guān)系的。Comeinplease.請進Wouldyoulikecoffeeortea？你想要咖啡或茶？對話1-機場接待：Hello.AreyouMr.Black?Yes,Iam.Nicetomeetyou.I’mthedriverofKangliStoneGroup.NancyaskedmetopickyouuptoourShuitoufactory.Ok.Followme,please.Letmehelpyouwithyourluggage.我來幫您拿行李。

Hereweare./Thisisourfactory.我們到工廠了。Home對話2-辦公室接待：Nicetomeetyou,MrSmith,welcometoChinaNicetomeetyou,MrWuTakeaseat,pleaseThankyouWouldyoulikesomethingtodrink?Tea,CoffeeorWater?Tea,please.Hereyouare.Thankyou.Didyouhaveagoodsleeplastnight?Yes,Idid.DidyoufindsomethingdifferentonyourwaytoChina?Yes,IsawmanybuildingsarebuiltandthereweremorecarsinthestreetYes,Chinahasdevelopedquicklyinresentyears.CanIvisityourfactorySure,thiswayplease客戶到廠參觀HowmanypeoplearethereinyourfactoryAbout2000Oh,thiskindofshoesisbeautiful,howmuchisit?1.2dollar,andtherearethreesizes,size36,size40andsize45Whatcolorarethey?Twokinds,blueandblackThepriceisalittlehigh,canyoulowertheprice?Youareouroldclient,sowegiveyou1dollarperpair,andtheMQOis2000pairsOk.Letmesee.Well,Iplaceanordernow.Size36:1000pairsinblue.Size40,500pairsinblueand500pairsinblack.Size451000pairsinblack.Thetotalquantityis3000pairsOk,Iwillgivey