1.亞馬遜賣家發(fā)貨到達時間郵件模板Dear___,Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.Bestregards2.回復買家詢問物流情況的郵件模板Dear___,Thanksforyourmessage.Hopeyouaregreat.Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice).Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.Yourunderstandingwillbehighlyappreciated.Bestregards3.先填單,漏發(fā)貨后，向客人解釋的郵件模板Dear___,Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap.Ifnot,wewillmakeyouthefullrefund.Waitingforyourreply.Anyinconveniencehopeyourkindunderstanding.Bestregards4.產品發(fā)貨后，客戶提出要換貨的回信郵件模板Dear___,Thanksforcontactwithus.Sorrytotellyouthattheitemhavebeendispatched,andwecan'tchangeitforyounow.Weknewyoureceiveitanditisnotsuitableforyou.Toexpressourapologize,weprovidefewsuggestionfollowingby:WewillarrangeasuitablereplacementforyouforfreeWecanrefundfullpriceforyou.Whichonedoyouprefer?Sorryforallinconvenienceitledto.Lookingforwardtoyourreply.Sincerely,5.亞馬遜賣家邀feedback的郵件模板Dear----Thankyouforyourpurchase!Orderid_______________.Iamwritingtoconcernwhetheryouhavereceiveyouritem.Areyousatisfiedwithourproductandservice.Ifyouhaveanyquestionwithyourorder,pleasecontactwithus.Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,wouldyoupleasegiveusahonortoshareyourfeelingonthefollowinglink:Thanksinadvance.Wewillreallyappreciatewithit.Haveaniceday!Bestregards6.買家要求退貨，賣家回信郵件模板(自發(fā)貨)Dear----Thankyouforcontactingusregardingyourinquiry.Wefoundyourreturnrequest.CouldIknowthereasonwhyyouwanttorefund?Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC.Willitbepossibletogivenewoneasacompensation?Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?Lookingforwardtoyourreplysoon.Bestregards7.亞馬遜客戶退貨的詢問原因郵件模板Dear---Thankyousomuchforyourgreatsupportonus.Sosorryfortheinconvenienceitcaused.CouldIknowthereasonwhyyoureturntheitem?Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC.OurVIPteammember(自己取名)canexperienceournewproductinadvanceandenjoydiscount.JustcontactuswithorderIDbycontactingouremailonattachment.(把郵箱放在附件上)Wearewaitingforyouremail.Haveagoodtime.Bestregards,12.買家不知道如何使用產品的回信郵件模板Dear————,Thankyouforcontactingusregardingyourinquiry.WearereallygratefulwithyourquestionThuswecanrealizeourshortageofproductlisting.Wewillupdateourlistingtoperfectourproductinformation.Thereisthelatestinstructionofourproduct.Pleasechecktheattachmentforyourreference.Ifyoustillhaveanyquestion,pleasebefreetocontactwithus.WewilldoourbesttohelpyouASAP.Bestregards,13.給買家補發(fā)自發(fā)貨售后件的通知模板Dear————,Hopeyouarefineanddoingwell.Wehavealreadyarrangethereplacementtoyouforyourreference.(產品具體參數)Thetrackingnumberis_______________,pleaseclicktheattachmenttogetmoredetail.Itwilltake7-10daytoarriveyourcitybecauseofthelongdistance.Thanksforyourkindlyunderstandingandsupport.Ifyoustillhaveanyquestion,pleasebefreetocontactwithus.WewilldoourbesttohelpyouASAP.Bestregards,14.差評跟進郵件(進度一)Dear————,Howareyourecently?Hopeyouandyourfamilyaregood.Wefoundyourreviewfor(產品).WearereallysorryfortheinconvenienceitcausedToexpressourapologize,weprovidefewsuggestionfollowingby:WewillarrangeasuitablereplacementforyouforfreeWewillprovideaclaimcodeforyou.OrrefundallWhichonedoyouprefer?Lookingforwardtoyourreplysoon.Bestregards,15.差評跟進郵件(進度二)Dear————Hopeyouhaveagreattime.Iamwritingtoconcernwhetheryouhavereceivethereplacement.Ifyoustillhaveanyquestionwithyourorder,pleasecontactwithus.Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,couldyoudomeabigfavortoupgradethereivew?Thefollowinglink:————————————————————————————Itisreallyimportantforme.Wewillreallyappreciateforit.Sincerely,16.客戶訂購多個產品，賣家發(fā)郵件確認產品訂單Dear——，Thankyousomuchforyourgreatsupportonus.Wehavereceivedyourorderof“XXXXXX”.Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10（數量）pcs?產品參數——————————————————Ifnothingiswrong,wewillshipthemasap.BestRegardsSeller’sname17.賣家發(fā)錯地址Dear____，Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediatelyandmakeyouapartialrefund,ifnot,wewillmakeyouthefullrefund.Waitingforyourreplyandhopeyourkindunderstanding.BestRegardsSeller’sname18.客戶因訂購的商品大小不合適導致退貨Dear——，Thankssomuchforyourgreatsupporton店鋪名.Sosorryforthe