錦江麥德龍現(xiàn)購自運(yùn)合肥包河商場(chǎng)

麥德龍食品平安體系MetroFoodSafetyManagement2HACCPSGSAuditSGS審核Crisismanagement危機(jī)管理Goodhygienepractice良好衛(wèi)生操作標(biāo)準(zhǔn)Cleaninginstore門店清潔Shelf-lifecontrol貨架期管理ColdChain冷鏈Training培訓(xùn)GovernmentRelationship政府部門聯(lián)系OwnbrandsManagement自有品牌管理Customercomplaint顧客投訴Suppliercontrol供給商控制Foodhygiene食品衛(wèi)生CustomerSatisfaction

顧客滿意Culturechange改變思維和習(xí)慣Pestcontrol蟲害控制3麥德龍食品平安體系供給商的選擇supplierselection配送中心Distributioncenter商場(chǎng)食品平安保障---HACCP顧客投訴Customercomplaint顧客交流Customercommunication政府聯(lián)系Governmentrelationship2麥德龍食品平安體系4食品的承諾

FoodCommitments生長控制保證原料質(zhì)量環(huán)境安全分析顧客滿意加工可追溯性品牌包裝56HACCP認(rèn)證HACCPCertificate麥德龍是國內(nèi)第一家推行HACCP質(zhì)量體系并獲得認(rèn)證的零售企業(yè)Wearethe1stretailerinChinaForHACCPcertification麥德龍食品平安體系7證照齊全Checkcertificate&liscence符合國家對(duì)生產(chǎn)企業(yè)的要求和規(guī)定對(duì)肉類產(chǎn)品，熟食，豆制品等高危供給商進(jìn)行實(shí)地審核Suppliervisitonhighriskproduct:Meat,soybeanproducts供給商的選擇Supplierselection2麥德龍食品平安體系8自有品牌供給商的控制Ownbrandmanagement必須通過專業(yè)機(jī)構(gòu)〔SGS,ITS等〕審核才能成為麥德龍自有品牌的供給商Thesuppliershouldbeauditedbyprofessionalauditor(SGS,ITS)審核后提出整改要求，幫助供給商不斷改進(jìn)Correctiveactionbysupplier每1~2年定期審核Regularaudit,onceper1-2years供給商的選擇Supplierselection2麥德龍食品平安體系9所有通過配送中心QA檢查的產(chǎn)品都有相應(yīng)的收貨標(biāo)準(zhǔn)QA人員依據(jù)收貨標(biāo)準(zhǔn)進(jìn)行質(zhì)量檢查，驗(yàn)收.Distributioncenterhavesetupseriesofdetailedgoodsreceivingstandards,QAstaffchecksgoodsaccordingthesestandards.車輛檢查清潔、溫度Checkthetemperature,sanitationofvehicle

產(chǎn)品檢查外觀、標(biāo)簽、貨架期等Checkgoodspackage,labeling,shelflife…etc.

證書檢查Checkcertificates不同區(qū)域有溫控要求Differentareaswithdifferenttemperatures

每日檢查記錄Dailyrecord-有環(huán)境衛(wèi)生控制制度Regulationforsanitation

定期自查Periodicalinspection

每季度第三方審核3rdpartcompanyauditsquarterly車輛溫度有控制Controlthetemperatureofvehicle

車輛清潔有控制Controlthecleaningofvehicle

肉類產(chǎn)品運(yùn)輸車輛執(zhí)行清潔消毒，開具車輛消毒證Cleanthevehicleofmeattransportation,issuethetruckcertificatefromgovernment

運(yùn)輸前產(chǎn)品簽封，確保其運(yùn)輸途中不受污染和觸及Sealthetruckbeforedeparturetoavoidtouchorcontamination收貨Goodsreceiving

倉儲(chǔ)Storage運(yùn)輸Transportation配送中心Distributioncenter2麥德龍食品平安體系METROfoodsafetysystem10

冷鏈配送中心收貨儲(chǔ)藏發(fā)貨運(yùn)輸商場(chǎng)收貨冷鏈控制下的食品平安完善的冷鏈運(yùn)作確保食品平安11商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP2HACCP體系的建立：EstablishHACCPsystem控制各個(gè)環(huán)節(jié)，防止食品對(duì)消費(fèi)者造成危害Controleachpointtopreventtheriskoffoodforourcustomer7-步驟清潔方法7stepsforcleaning冷鏈控制Coldchainmanagement良好衛(wèi)生標(biāo)準(zhǔn)Goodsanitationpractices麥德龍食品平安體系METROfoodsafetysystem12肉類，水產(chǎn)，果蔬產(chǎn)品有獨(dú)立收貨口Meat,fishandfruit&vegetablehavetheirowndedicatedgoodsreceivingplatforms不同操作區(qū)域有效分隔Thedifferentprocessingareasareseparated有良好的溫控環(huán)境Salesareawithcontrolledtemperature2商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP麥德龍食品平安體系METROfoodsafetysystem132各部門都有標(biāo)準(zhǔn)工作服，工作帽standarduniformfordifferentdepartments商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP麥德龍食品平安體系METROfoodsafetysystem142不同部門的器具由不同顏色區(qū)分，以防止交叉污染。Differentcoloredtoolsareusedbydifferentdepartmentstoavoidcross-contamination.商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP麥德龍食品平安體系METROfoodsafetysystem152加工區(qū)域使用帶蓋、腳踏垃圾桶Intheprocessingarea,weonlyallowpedalgarbagebinwithcover不同部門使用不同顏色垃圾桶Differentcolorstoseparategarbagebinsintodifferentdepartments商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP麥德龍食品平安體系METROfoodsafetysystem162HACCP專用刀具HACCPprofessionalknifeHACCP專用清潔刷HACCPprofessionalcleaningbrush商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP麥德龍食品平安體系METROfoodsafetysystem172高效的滅蠅燈Professionalpestkiller專業(yè)化、標(biāo)準(zhǔn)化清潔設(shè)施Standardandprofessionalcleaningequipments商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP麥德龍食品平安體系METROfoodsafetysystem182收貨質(zhì)量檢查：Qualitycheckduringgoodsreceiving肉類檢驗(yàn)檢疫證、車輛消毒證、豆制品送貨單等等AnimalProductQuarantineCertificate,TransportVehiclePasteurizeCertificate,DeliveryNoteofbeanproduct…etc.蔬菜到貨農(nóng)殘測(cè)試---拒收不合格品Checkpesticideresiduesinvegetable–rejectunqualifiedgoods產(chǎn)品質(zhì)量檢查:Checkgoodsquality產(chǎn)品生產(chǎn)日期、保質(zhì)期檢查Checkproductdate,shelflife商品標(biāo)簽檢查—符合國家法律法規(guī)Checklabeling–abidebynationalregulation商場(chǎng)食品平安保障---HACCPFoodsafetyassuranceinstore---HACCP麥德龍食品平安體系METROfoodsafetysystem192冷鏈的維護(hù)：有效溫度控制Maintainthecoldchain:controlthetemperature正確的收貨、儲(chǔ)藏、銷售溫度，定期記錄Controltherighttemperatureofgoodsreceiving,storageandsalesarea,recordthemtermly為顧客提供特殊包裝，如冰液袋，保溫盒等Providesolutionforourcustomer,forexample:isolatedbagsorboxes商場(chǎng)食品平安保障Foodsafetyassuranceinstore麥德龍食品平安體系METROfoodsafetysystem202衛(wèi)生：食品平安的保證Sanitation:thekeypointoffoodsafety正確清潔方法Rightcleaningprocedure保證各區(qū)域衛(wèi)生、操作臺(tái)及工器具衛(wèi)生Assurethecleaningoftools,processingtablesandareas人員衛(wèi)生Personalhygiene保質(zhì)期管理：Themanagementofshelflife分工到人，責(zé)任清楚Requestdedicatedstafftocheckit做好方案，定期檢查Preparetheactionplanandcheckittermly商場(chǎng)質(zhì)量經(jīng)理隨時(shí)抽查Randomcheckbystorequalitymanager商場(chǎng)食品平安保障Foodsafetyassuranceinstore麥德龍食品平安體系METROfoodsafetysystem212商場(chǎng)衛(wèi)生及質(zhì)量Hygiene&qualityauditinstore專注于食品衛(wèi)生和平安Focusonfoodhygieneandsafety審核以及取樣作微生物分析Auditstoreandsamplearticlesformicrobetesting請(qǐng)具有豐富經(jīng)驗(yàn)的第三方審核公司，保證客觀性和均一性Entrustprofessionalthirdpartyauditcompanytoassuretheobjectiveanduniformresult商場(chǎng)食品平安保障Foodsafetyassuranceinstore麥德龍食品平安體系METROfoodsafetysystem22商場(chǎng)有專職質(zhì)量經(jīng)理Dedicatedstorequalitymanager落實(shí)，貫徹、執(zhí)行公司的質(zhì)量政策Follow,implementMETROqualitypolicy檢查商場(chǎng)收貨產(chǎn)品質(zhì)量Checkqualityduringgoodsreceiving定時(shí)檢查商場(chǎng)相關(guān)區(qū)域的溫度和清潔Checkthetemperatureandcleaninginrelatedareas開展培訓(xùn)，提高商場(chǎng)人員的質(zhì)量意識(shí)和標(biāo)準(zhǔn)操作Trainforstorestaffs,improvequalityawarenessandprocedure2商場(chǎng)食品平安保障Foodsafetyassuranceinstore麥德龍食品平安體系METROfoodsafetysystem23HACCP&QualityManualHACCP手冊(cè)、質(zhì)量手冊(cè)2麥德龍食品平安體系METROfoodsafetysystem24QASOP標(biāo)準(zhǔn)操作流程1.員工的健康和衛(wèi)生標(biāo)準(zhǔn)EmployeeHealthandSanitationProcedure2.水的平安控制程序WaterSafetyControlProcedure3.防蟲、蠅、蚊、鼠害PreventiononPestandRodentProcedure4.有毒化合物的儲(chǔ)存、處理和使用程序Poisonstorageandusage5.洗手、消毒和廁所設(shè)施的的維持HandsWashing,Disinfecting,ToiletFacilityMaintain6.防止交叉污染的衛(wèi)生操作程序PreventiononCrossContamination7.食品外表衛(wèi)生控制程序HygieneControlonFoodContactSurface8.防止摻雜物污染ForeignBodyPrevention2麥德龍食品平安體系METROfoodsafetysystem25Communicationseffort信息傳達(dá)需要High高Level3Elevatedpublic

concern公眾關(guān)注升級(jí)

Significantconsumerrisk對(duì)消費(fèi)者產(chǎn)生了重大危害e.g.SudanIIIfoundinfresheggandexposedinseveralcitiesmedia鮮蛋中發(fā)現(xiàn)蘇丹紅，并在多家城市媒體上曝光Level1Littleornopublic

concern很少或幾乎沒有引起公眾關(guān)注

Norisktoconsumer對(duì)消費(fèi)者沒有危害e.g.Peroxidevalueoutofnormsinoil食用油過氧化值超標(biāo)Level2Publicconcern引起了公眾關(guān)注

Risktoconsumercannotberuledout對(duì)消費(fèi)者產(chǎn)生了難以消除的危害e.g.Pestfoundinfoodandexposedonlocalmedia

食品中發(fā)現(xiàn)蟲子并在地方媒體上曝光High高Publicconcern/consumerrisk公眾關(guān)注程度/對(duì)消費(fèi)者的危害Low低質(zhì)量相關(guān)事故危機(jī)管理QualityRelatedIncidentManagement26QMorFMinaffectedstore事發(fā)門店的質(zhì)量經(jīng)理或樓經(jīng)CountryManager總經(jīng)理Crisismanagementgroup危害控制小組BUM區(qū)域經(jīng)理SGM店長Buyer采購Instruction指示Notify