市場(chǎng)規(guī)范制度先行

——郵輪船票管理制度推廣實(shí)施SystemsGoAheadofMarketRegulations——PromotionandImplementationofCruiseTicketManagementSystem天津海運(yùn)職業(yè)學(xué)院劉艷TianjinMaritimeCollegeLiuYanLeading-in案例導(dǎo)入游客僅與旅行社簽訂郵輪旅游合同，旅游糾紛時(shí)有發(fā)生DisputesOccurfromTimetoTime

ifTouristsonlySignContractswithTravelAgenciesCaseDescription案例描述郵輪船票管理制度出臺(tái)背景BackgroundKnowledge1《關(guān)于推廣實(shí)施郵輪船票管理制度的通知》（交水規(guī)〔2019〕11號(hào)）2019年8月21日NoticeonthePromotionandImplementationofCruiseTicketManagementSystemwasIssuedonAugust21st，2019郵輪船票管理制度出臺(tái)背景BackgroundKnowledge1厘清中國(guó)郵輪旅游市場(chǎng)郵輪公司、旅行社和郵輪游客三方的權(quán)利義務(wù)關(guān)系保障各方的合法權(quán)益郵輪公司CruiseCompanyClarifytheRightsandObligationsofCruiseCompanies,TravelAgenciesandGuestsProtecttheLegitimateRightsandInterestsofAllParties旅行社TravelAgency郵輪游客Guests郵輪船票管理制度主要內(nèi)容MainContents21推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2實(shí)施憑證上船EmbarkwithBoardingPass3實(shí)施乘客信息提前申報(bào)與共享DeclareandShareGuests’InformationinAdvance4推廣使用行李信息條PromotetheUsingofLuggageTags5加強(qiáng)部門協(xié)作監(jiān)管StrengthenCoordinationamongDepartments推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.1提供真實(shí)準(zhǔn)確的乘船人有效出入境證件等信息郵輪公司CruiseCompanyProvideTrueandAccurateInformationsuchasValidExitandEntryDocumentsofGuests有資質(zhì)的旅行社QualifiedTravelAgency游客Guests推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.1采用書(shū)面、電子或其他符合規(guī)定的形式簽發(fā)郵輪船票郵輪公司CruiseCompanyIssueCruiseTicketsinWritten,ElectronicorOtherForms有資質(zhì)的旅行社QualifiedTravelAgency游客Guests推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.1郵輪船票基本信息BasicInformationonCruiseTickets承運(yùn)人名稱NameoftheCarrier船舶名稱NameoftheShip乘船人姓名NameoftheGuest出境入境證件EntryandExitCertificates航線始發(fā)港、途經(jīng)港和到達(dá)港HomePort,PortsofCallandDestinationPort艙室等級(jí)StateroomClass票價(jià)TicketPrice乘船日期EmbarkationDate登船時(shí)間EmbarkationTime登船地點(diǎn)EmbarkationPlace推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.11退改簽Ticket

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Refunds2承運(yùn)人免責(zé)和責(zé)任限制ExceptionandLimitationClausesofCarrier3法律適用和管轄權(quán)條款A(yù)pplicationofLawandJurisdictionClauses郵輪旅客運(yùn)輸合同CruisePassengersContract實(shí)施憑證上船EmbarkwithBoardingPass2.22.2實(shí)施憑證上船EmbarkwithBoardingPass2.2自行生成登船憑證郵輪公司CruiseCompanyBoardingPassbePrintedbyCruiseCompany委托郵輪港口生成登船憑證BoardingPassbePrintedatthePort登船憑證BoardingPass實(shí)施憑證上船EmbarkwithBoardingPass2.2通過(guò)郵輪公司、郵輪港口或者旅行社獲取登船憑證ClaimtheBoardingPassfromCruiseCompany,PortorTravelAgency實(shí)施憑證上船EmbarkwithBoardingPass實(shí)施乘客信息提前申報(bào)與共享DeclareandShareGuests’InformationinAdvance2.3開(kāi)航前72小時(shí)申報(bào)乘客（含領(lǐng)隊(duì)人員）和員工信息DeclareGuests’andCrewMembers’Information72HoursBeforeDeparture推廣使用行李信息條PromotetheUsingofLuggageTags2.4加強(qiáng)部門協(xié)作監(jiān)管StrengthenCoordinationandSupervisionamongDepartments邊檢Immigration

Inspection海關(guān)Customs公安PublicSecurityOrgans相關(guān)職能部門RelativeDepartmentsCaseAnalysis案例分析強(qiáng)化法治保障服務(wù)高質(zhì)量發(fā)展StrengthenLegalGuaranteeSystemProvideHigh-qualityServices01ProtectGuests’Right保障權(quán)益02StandardizeManagement規(guī)范管理03Impr