2026年商務(wù)英語(yǔ)能力測(cè)試題庫(kù)：聽(tīng)說(shuō)能力提升篇Part1:PhoneConversation(共5題，每題4分，總分20分)場(chǎng)景：國(guó)際貿(mào)易公司銷(xiāo)售部電話(huà)溝通假設(shè)你是某外貿(mào)公司的銷(xiāo)售代表，需要通過(guò)電話(huà)與潛在客戶(hù)（美國(guó)企業(yè)）討論產(chǎn)品報(bào)價(jià)和合作可能性。根據(jù)不同情境完成對(duì)話(huà)，選擇最恰當(dāng)?shù)幕貞?yīng)或補(bǔ)充信息。題目1（4分）：客戶(hù)（美方）：Goodmorning,thisisMichaelfromXYZInc.I’mcallingtofollowuponourlastemailaboutthecustomizedLEDlightingproducts.YourResponse:A."Goodmorning,Michael.Ihaven’tcheckedtheemailyet."B."I’msorry,Michael,butourquotationisonlyvalidforthisweek."C."Goodmorning,Michael.Yes,we’rereadytodiscussthedetails.Whatareyourrequirements?"D."I’mnotavailablerightnow.Couldyoucallbacklater?"題目2（4分）：客戶(hù)（美方）：Thepriceyousentisabithighcomparedtoourbudget.Canyouofferadiscount?YourResponse:A."Wecan’treducethepriceanyfurther."B."Iunderstandyourconcern.Letmecheckwiththeproductionteamandgetbacktoyouwithintwohours."C."Thecurrentpriceincludeshigh-qualitymaterialsandfastdelivery,whichisnotavailablefromothersuppliers."D."Ifyouorderinbulk,wecangiveyoua10%discountautomatically."題目3（4分）：客戶(hù)（美方）：What’syourdeliverytimefor500unitsoftheLEDlights?YourResponse:A."Wecanshipthemwithinthreedaysifyoupaybywiretransfer."B."Thedeliverytimedependsonyourlocation.Couldyouprovideyourshippingaddress?"C."Weusuallytake10workingdaystodeliver,butwecanspeeditupforanextrafee."D."We’llneedtoconfirmtheproductionschedulewithourfactoryfirst."題目4（4分）：客戶(hù)（美方）：Ihavesomequestionsaboutthewarrantypolicy.YourResponse:A."Thewarrantyperiodisoneyear,butit’snotincludedintheprice."B."Weofferatwo-yearwarrantyforallourproducts.Doyouneedawrittendocument?"C."I’mnotsureaboutthewarrantydetails.Canyousendmethepolicydocument?"D."Thewarrantyonlycoversmanufacturingdefects,notaccidentaldamage."題目5（4分）：客戶(hù)（美方）：Great!Let’smoveforwardwiththeorder.Howshouldweproceed?YourResponse:A."Pleasesendusyourpurchaseorderviaemail,andwe’llsendtheinvoiceimmediately."B."We’llsendyouthecontractforsigningfirst,thenyoucanarrangethepayment."C."Ifyou’reready,wecanstartprocessingtheordernow."D."Ineedtocheckwithmymanagerbeforefinalizingthedeal."Part2:VideoMeetingSimulation(共3題，每題6分，總分18分)場(chǎng)景：跨國(guó)公司項(xiàng)目啟動(dòng)會(huì)假設(shè)你是一家科技公司的項(xiàng)目經(jīng)理，正在與來(lái)自英國(guó)、德國(guó)和美國(guó)的團(tuán)隊(duì)成員進(jìn)行線(xiàn)上會(huì)議，討論新產(chǎn)品開(kāi)發(fā)計(jì)劃。根據(jù)會(huì)議內(nèi)容選擇或補(bǔ)充發(fā)言?xún)?nèi)容。題目6（6分）：（會(huì)議中，德國(guó)代表表示對(duì)項(xiàng)目時(shí)間表有疑慮）德國(guó)代表：I’mconcernedaboutthetimeline.TheR&Dphaseisscheduledforthreemonths,butIthinkitmighttakelonger.YourResponse:A."Iagree,butwe’vealreadyallocatedextraresourcestospeedthingsup."B."We’llreassessthetimelinenextweek.Canyouprovidespecificreasonsforyourconcern?"C."Thethree-monthplanisfixed.There’snoroomfordelays."D."We’vebeenworkingcloselywiththeR&Dteam.Everythingisontrack."題目7（6分）：（會(huì)議中，美國(guó)代表提出需要更多市場(chǎng)數(shù)據(jù)支持）美國(guó)代表：Torefineourmarketingstrategy,weneedmoredetailedsalesdatafromthelastquarter.YourResponse:A."I’llrequestthesalesteamtoprepareareportbytomorrow."B."Thedataisalreadyincludedinthepresentation.Pleasetakealookatslide5."C."We’restillcollectingthedata.It’llbereadyinaweek."D."Thecurrentdataisn’tenough,butwecan’tgetmoreuntilthenextquarter."題目8（6分）：（會(huì)議中，英國(guó)代表建議調(diào)整產(chǎn)品設(shè)計(jì)）英國(guó)代表：Thecurrentdesignisn’tuser-friendly.Weshouldsimplifytheinterfacetoimprovecustomerexperience.YourResponse:A."Idisagree.Thecurrentdesignmeetsallourinitialrequirements."B."Let’sdiscussthisindetailnexttime.Ineedtoreviewthefeedbackfromourbetatesters."C."Wecanmakesomeadjustments,butweneedtoensureitdoesn’taffectthefunctionality."D."Thedesignisfinal.There’snoroomforchangesatthisstage."Part3:BusinessNegotiation(共4題，每題5分，總分20分)場(chǎng)景：中國(guó)公司與歐洲企業(yè)談判合作項(xiàng)目假設(shè)你是中國(guó)公司的商務(wù)談判代表，正在與歐洲公司的談判團(tuán)隊(duì)討論合作條款。根據(jù)談判情境選擇或補(bǔ)充回應(yīng)。題目9（5分）：（歐洲代表提出要求提高合作分成比例）歐洲代表：Toensureafairpartnership,weproposea60/40profit-sharingratioinourfavor.YourResponse:A."Wecan’tacceptsuchahighratio.Thecurrent50/50isalreadyfavorabletoyou."B."We’reopentonegotiation,butweneedadetailedbreakdownofcostsandrevenues."C."Ifyouagreetoashorterprojectterm,wecanconsideraslightlyhigherratio."D."Theprofit-sharingisfixedinourcontract.Nochangesarepossible."題目10（5分）：（中國(guó)代表詢(xún)問(wèn)歐洲公司的付款方式）中國(guó)代表：Whatpaymenttermsdoyouprefer?Weusuallyrequirea30%depositupfront.歐洲代表：We’remorecomfortablewithmilestonepaymentseverymonth.YourResponse:A."Wecan’tacceptmilestonepayments.Thedepositismandatory."B."Wemightagreetomilestonepayments,butweneedtoreviewtheprojectphasesfirst."C."Ifyoureducethedepositto20%,wecandiscussaflexiblepaymentschedule."D."Thedepositisnon-negotiable.We’veneverdeviatedfromthispolicy."題目11（5分）：（歐洲代表質(zhì)疑中國(guó)公司的生產(chǎn)能力）歐洲代表：Yourfactory’sproductioncapacityhasn’tkeptupwithdemand.We’reworriedaboutdelays.YourResponse:A."We’veinvestedinnewequipmenttoincreaseoutput.Here’sthereportforyourreference."B."Weunderstandyourconcern.We’llassignadedicatedteamtomonitorproduction."C."We’veneverfaceddelaysinourpreviousprojects.Thistimewillbenodifferent."D."Theproductionissueisyourresponsibility.Youshouldhavecheckedourcapabilitiesbeforesigning."題目12（5分）：（談判陷入僵局，歐洲代表提出暫時(shí)休會(huì)）歐洲代表：Ithinkwe’rebothtootiredtomakedecisionsnow.Let’stakeabreakandresumetomorrow.YourResponse:A."Agreed.Wecan’tcontinuewithoutaclearagreement."B."I’mnotsureifabreakisnecessary.Let’strytoresolvethisnow."C."Fine,butweneedtosetatimelimitforthenextsession."D."I’magainstbreakingthemeeting.We’reclosetoadeal."Part4:Role-PlayScenarios(共3題，每題7分，總分21分)場(chǎng)景：商務(wù)差旅安排與問(wèn)題處理假設(shè)你是一名公司代表，需要通過(guò)電話(huà)或郵件與酒店、航空公司等機(jī)構(gòu)溝通差旅事宜，并解決突發(fā)問(wèn)題。題目13（7分）：情境：你需要預(yù)訂從上海到倫敦的機(jī)票，但發(fā)現(xiàn)原定航班因天氣原因取消。你需要聯(lián)系航空公司改簽。要求：補(bǔ)全對(duì)話(huà)內(nèi)容。航空公司代表：ThankyouforcallingBritishAirways.HowcanIassistyoutoday?You：A."I’dliketobookaround-tripticketfromShanghaitoLondonfornextMonday.Doyouhaveanyavailability?"B."MyflightBA123toLondonwascanceledduetobadweather.Canyouhelpmereschedule?"C."Ineedtocheckthestatusofmyfrequentflyerpoints.HaveIearnedenoughforafreeupgrade?"D."I’mlookingforahotelnearHeathrowAirport.Canyourecommendone?"題目14（7分）：情境：你已預(yù)訂一家國(guó)際酒店的套房，但抵達(dá)當(dāng)天發(fā)現(xiàn)房間有損壞（如馬桶堵塞）。你需要通過(guò)郵件聯(lián)系酒店經(jīng)理解決。要求：補(bǔ)全郵件內(nèi)容。Subject:IssuewithRoom[RoomNumber]DearHotelManager,You：A."I’dliketobookasuiteforthreenightsstartingtomorrow.Isitavailable?"B."Iarrivedatyourhotelthismorning,buttheroomIwasgivenhasacloggedtoiletandstainedcarpets.Couldyouarrangeforarepair?"C."I’msatisfiedwiththeroom.Thankyouforapleasantstay."D."IneedtocancelmyreservationbecauseIchangedmyplans."題目15（7分）：情境：你作為公司代表參加國(guó)際會(huì)議，需要安排與參會(huì)者的商務(wù)午餐。你需要通過(guò)電話(huà)與餐廳溝通預(yù)訂。要求：補(bǔ)全對(duì)話(huà)內(nèi)容。餐廳前臺(tái)：Goodafternoon.WelcometoTheGrandRestaurant.HowmayIhelpyou?You：A."I’dliketoorderasteakforlunch.Doyouhaveanyspecialstoday?"B."Ineedtobookatableforsixpeopleat12:30PMforabusinesslunch.Isitstillavailable?"C."I’dliketocancelmy