2026年空乘專業(yè)招聘英語聽說能力測試題目集一、聽力理解（共10題，每題2分，總計20分）（注：本部分為模擬場景對話，考生根據(jù)問題選擇最恰當(dāng)?shù)拇鸢福?.題目：Passenger:"Excuseme,IthinkIleftmywalletontheplane."Stewardess:"______."A."Don’tworry,we’llfinditforyou."B."Wheredidyouputit?"C."Didyouchecktheoverheadbin?"D."Youshouldhavekeptitwithyou."答案：A解析：空乘人員應(yīng)主動協(xié)助乘客查找失物，選項(xiàng)A最符合職業(yè)規(guī)范。2.題目：Passenger:"I’dliketoupgradetobusinessclassifpossible."Stewardess:"______."A."I’msorry,buttheflightisfullybooked."B."Wouldyoulikeacupofcoffee?"C."Sure,I’llcheckyouravailablemiles."D."Youcan’trequestupgradesatthisstage."答案：C解析：空乘需先核實(shí)乘客資格再答復(fù)，選項(xiàng)C體現(xiàn)專業(yè)流程。3.題目：Passenger:"Thebabyiscrying;canyoubringsomemilk?"Stewardess:"______."A."I’llbringitinaminute."B."Milkisnotprovidedonthisflight."C."Doyouhaveaformularequest?"D."Cryingbabiesarenotallowedonplanes."答案：C解析：空乘需確認(rèn)具體需求，選項(xiàng)C更體貼且專業(yè)。4.題目：Passenger:"Myconnectingflightisdelayed;whatshouldIdo?"Stewardess:"______."A."There’snothingwecandoaboutdelays."B."Followthesignstothedelayarea."C."I’llassistyouwithrebooking."D."Youshouldcontacttheairlinedirectly."答案：C解析：空乘需提供實(shí)際幫助，選項(xiàng)C體現(xiàn)責(zé)任意識。5.題目：Passenger:"Thismealdoesn’tlookappealing.CanIgetsomethingelse?"Stewardess:"______."A."I’msorry,butthat’stheonlyoption."B."Wouldyoulikeavegetarianchoice?"C."Tellmeyourdietaryrestrictions."D."Thechefwon’tmakechangesforoneperson."答案：B解析：空乘應(yīng)先詢問替代選項(xiàng)，選項(xiàng)B更靈活。6.題目：Passenger:"Ifeelunwell;doyouhaveanymedicine?"Stewardess:"______."A."I’mnotallowedtogivemedicinetopassengers."B."Here’sapainkiller;takeoneifneeded."C."Youshouldseetheflightdoctorifpossible."D."I’llreportyourconditiontothecrew."答案：C解析：空乘需引導(dǎo)乘客正確處理健康問題，選項(xiàng)C最穩(wěn)妥。7.題目：Passenger:"CanIusemylaptopduringtakeoff?"Stewardess:"______."A."Yes,butensureit’sinairplanemode."B."Laptopsarenotallowedduringtakeoff."C."Youcanuseitafterwereachcruisingaltitude."D."Onlyauthorizeddevicesarepermitted."答案：C解析：空乘需說明安全規(guī)定，選項(xiàng)C準(zhǔn)確且符合實(shí)際操作。8.題目：Passenger:"Ineedtomakeaninternationalcall.Where’stheWi-Fi?"Stewardess:"______."A."Wi-Fiisnotavailableonthisflight."B."TheloungehasfreeWi-Fi."C."Youcanusethein-flightcallingservice."D."Checkyourphoneforahotspotoption."答案：C解析：空乘需推薦機(jī)上服務(wù)，選項(xiàng)C最實(shí)用。9.題目：Passenger:"Theseatnexttomeisuncomfortable.CanIswitch?"Stewardess:"______."A."I’msorry,butseatsareassigned."B."Ifsomeoneiswillingtoswitch,Icanarrangeit."C."I’llcheckwiththecabincrew."D."Youcan’trequestseatchangesatthistime."答案：B解析：空乘需協(xié)調(diào)解決，選項(xiàng)B體現(xiàn)靈活性。10.題目：Passenger:"What’stheweatherlikeatthedestination?"Stewardess:"______."A."Idon’thavethatinformation."B."It’ssunnywithahighof25°C."C."Youcanchecktheairportwebsite."D."Weatherupdatesaren’tpartofmyduties."答案：B解析：空乘可提供基本信息，選項(xiàng)B最符合乘客需求。二、情景對話模擬（共5題，每題4分，總計20分）（注：考生需根據(jù)場景補(bǔ)全空缺的空乘回應(yīng)）1.題目：Passenger:"I’mafraidofflying.Canyouhelpme?"Stewardess:"______."答案："Iunderstandyourconcerns.Herearesometipstostaycalm—breatheslowly,focusonthehorizon,andletmeknowifyouneedablanketoraglassofwater."解析：空乘需安撫乘客并提供實(shí)際幫助，體現(xiàn)同理心。2.題目：Passenger:"Theflightattendantgavemethewrongdrink."Stewardess:"______."答案："I’mverysorryforthaterror.Letmecheckthemanifestandreplaceitimmediately.Wouldyoulikesomethingelse?"解析：空乘需立即糾正錯誤并詢問需求，展現(xiàn)責(zé)任感。3.題目：Passenger:"CanIbringsnacksontheplane?"Stewardess:"______."答案："You’reallowedtobringsealedsnacks.However,noliquidsover100mlarepermittedduetosecurityregulations.Letmeseeyourbag."解析：空乘需明確規(guī)定并執(zhí)行檢查，符合安全要求。4.題目：Passenger:"Mychild’searsarehurtingfromthepressurechange."Stewardess:"______."答案："Tryswallowingorchewinggumtoequalizethepressure.Ifitpersists,Icangiveyouadecongestantifneeded."解析：空乘需提供緩解方法并備選方案，專業(yè)且貼心。5.題目：Passenger:"Ididn’treceivemyboardingpass."Stewardess:"______."答案："Don’tworry,I’llprintanewoneforyourightnow.PleaseshowyourIDtoverifyyouridentity."解析：空乘需迅速解決問題并強(qiáng)調(diào)身份驗(yàn)證，確保流程合規(guī)。三、英語口語表達(dá)（共5題，每題4分，總計20分）（注：考生需就特定場景用英語完成簡短發(fā)言）1.題目：Explainhowyouwouldassistapassengerwithamedicalemergency.參考答案："First,I’dassessthesituationandaskiftheyneedhelp.Then,I’dnotifythecabincrewandflightdoctor,andprovidebasicfirstaidlikeoxygenorapillow.I’dalsostaywiththemuntilmedicalsupportarrives."2.題目：Describehowyouwouldhandleadisruptivepassengerduringturbulence.參考答案："I’dcalmlyremindthemtofastentheirseatbeltsandfollowsafetyinstructions.Ifthebehaviorcontinues,I’dinformthepilotandusede-escalationtechniquestoensurecompliancewithoutescalatingthesituation."3.題目：Talkaboutatimeyoudealtwithapassengerwhowasunhappywithaservice.參考答案："Once,apassengercomplainedaboutthemealquality.Iapologized,offeredacomplimentaryupgrade,andfolloweduptoensuretheirsatisfaction.Goodcommunicationresolvedtheissue."4.題目：Explaintheimportanceofculturalsensitivityinyourrole.參考答案："Culturalsensitivityhelpsmerespectdiverseneeds,fromdietaryrestrictionstocommunicationstyles.Forexample,somepassengersmaypreferquietinteractions,whileothersaremoredirect."5.題目：Describehowyouwouldpromotein-flightsafetytofirst-timeflyers.參考答案："I’dexplainthesafetyfeaturesstepbystep,likehowtouseoxygenmasksandlifevests.I’dalsoencouragethemtoaskquestionsandreassurethemthatflyingisverysafe."四、閱讀理解（共5題，每題4分，總計20分）（注：考生需根據(jù)英文段落回答問題）1.題目：Readthepassageandanswerthequestion:"Asaflightattendant,yourprimarydutyistoensurepassengersafetyandcomfort.Thisincludespre-flightchecks,emergencyprocedures,andattendingtoindividualneeds.Professionalismandempathyarekeytohandlingdiversesituations."Question：Whatisthemainroleofaflightattendant?答案：Ensuringpassengersafetyandcomfort.解析：首句明確指出核心職責(zé)，為答案依據(jù)。2.題目：Readthepassageandanswerthequestion:"Liquidsover100mlareprohibitedincarry-onluggageduetosecurityprotocols.Passengersmustcomplyorfaceconfiscation.However,sealedbabyfood,medicalliquids,andsmallmedicaldevicesareexceptionswithproperdeclaration."Question：Whataretheexceptionstotheliquidrestriction?答案：Sealedbabyfood,medicalliquids,andsmallmedicaldevices.解析：末句列舉例外情況，為答案來源。3.題目：Readthepassageandanswerthequestion:"Duringemergencies,flightattendantsmustremaincalmandfollowstandardizedprotocols.Thisincludesdirectingpassengerstoexits,administeringfirstaid,andcommunicatingwiththecockpit.Trainingiscontinuoustoprepareforunexpectedscenarios."Question：Whatmustflightattendantsdoduringemergencies?答案：Remaincalm,directpassengers,administerfirstaid,andcommunicatewiththecockpit.解析：中間段落列出具體行動，為答案依據(jù)。4.題目：Readthepassageandanswerthequestion:"Customerserviceinaviationrequiresadaptingt