1、商務(wù)英語(yǔ)交流技巧,Part I Opening a conversation開始交談,Learning objectives: 自我介紹與介紹他人及開始交談 介紹工作、產(chǎn)品及公司情況 確認(rèn)及核實(shí)對(duì)方所說(shuō)內(nèi)容 checking and clarifying,Vocabulary 詞匯,colleague customer be based in corporate training concept turnaround get around bring out speed up,同事 客戶 總部設(shè)在 企業(yè)培訓(xùn) 概念 想法 周轉(zhuǎn)期 傳開 散播 推出 發(fā)布 加速,Part I Opening a c

2、onversation Presentation 語(yǔ)言呈現(xiàn) 1.1,Pair Work 1. Please find out the three speakers names and their relations with your partner? 對(duì)話背景：_和_在一家叫做Speedsystem的公司工作, 他們與一位_公司的名叫_的客戶會(huì)面。 2. Please underline the expressions for introducing yourself and your colleague. 3. Please underline the expressions for ch

3、ecking and clarifying(確認(rèn)及核實(shí)）,Part I Opening a conversation Introductions 介紹,Im / This is 我是/這是 . How do you do? 你好！ Pleased/ Delighted/ Nice/ Glad to meet you! 很高興見到你。 Let me introduce 讓我來(lái)介紹. You must be 你一定是.,Part I Opening a conversation Checking and clarifying確認(rèn)及核實(shí),Could you say that again? Could

4、 you repeat that for me?您能再說(shuō)一遍嗎？ Sorry, I didnt catch your name. Pardon? 請(qǐng)?jiān)僬f(shuō)一遍。 Youre from which company? Sorry, (Peterson), did you say? 抱歉，你是說(shuō)（Peterson）嗎？,Part I Opening a conversation反義疑問(wèn)句用來(lái)核實(shí)信息,Youre in corporate training, arent you? Your company is based in Qingdao, _? Youre updating your produ

5、ct line, _? Youve got a copy of our brochure, _?,Part I Opening a conversation,發(fā)音訓(xùn)練。聽下面這些問(wèn)候，在重讀的音節(jié)或單詞下面劃線，并跟讀。 Pleased to meet you. How do you do. Sorry, I didnt catch your name. Im so glad you could come. Im really pleased weve finally met. Id like to welcome you here today.,Part I Opening a conver

6、sation,發(fā)音訓(xùn)練。聽下面這些問(wèn)候，在重讀的音節(jié)或單詞下面劃線，并跟讀。 Pleased to meet you. How do you do？ Sorry, I didnt catch your name. Im so glad you could come. Im really pleased weve finally met. Id like to welcome you here today.,Review 復(fù)習(xí),Pair Work 兩人一組，復(fù)習(xí)第一次見到某人可以用到的句子 Student A: you want to greet a person in a warm and w

7、elcoming manner; Student B: you want to check and clarify what the other person says.,Group Work,三人一組，表演1.1的對(duì)話。注意重音、連讀和語(yǔ)音語(yǔ)調(diào)。,Part II Making Conversation將交談繼續(xù)下去,Learning objectives： 談?wù)摴ぷ髀氊?zé)、公司計(jì)劃及商業(yè)形勢(shì) (job roles, company plans and business situation) 對(duì)別人的話表現(xiàn)出興趣并積極回應(yīng)。 (showing interest and responding in

8、 a positive way) 輪流說(shuō)話，確保每個(gè)人的說(shuō)話機(jī)會(huì)相當(dāng) (Turn-taking: an equal share of the conversation),Vocabulary,vibrant well-established be stuck in ones way revenue diversify look into take over pan out forecast premise,充滿活力的 信譽(yù)卓著的知名的 停滯不前 收益 收入 使多樣化 調(diào)查 研究 接管 接手 發(fā)生 進(jìn)展 預(yù)測(cè) 辦公地點(diǎn),Task 1 for 2.1,Ricardo Castelli 剛剛在米蘭機(jī)

9、場(chǎng)接上Werner Klinsmann, 正開車送他去賓館。途中，Ricardo 詢問(wèn)Werner 的工作及其公司情況。 listen to the dialogue between Ricardo and Werner. 判斷下列說(shuō)法是否正確。 Werners company has existed for only 13 years. Werners company wants to extend its range of products. Werners job is to sell the companys existing products. Werners company has

10、 changed in the last two years.,Task2 for 2.1,聽一遍對(duì)話的開頭，補(bǔ)全下列句子 Can you _a bit more background to your company? _ for over 30 years now. I see. So presumably thats _. _ look into new possibilities all over Europe. Oh, really? In _? _much more ready to respond _ positive ,Pair Work,1. 找出對(duì)話中對(duì)另一方的話積極回應(yīng)，推

11、進(jìn)談話繼續(xù)下去的表達(dá)。 2. 找出對(duì)話中談?wù)摴ぷ髀氊?zé)和公司情況的表達(dá)。,積極回應(yīng)，推進(jìn)談話的表達(dá)respond in a positive way,1. Can you fill me in with a bit more background to . ? (your job role/company/project) Oh really? In what sort of ways? Sounds really positive.,有關(guān)工作職責(zé)和公司情況 jobs roles and company background,My role is to look into new possibi

12、lities all over Europe. So presumably thats where you come in. Were very well-established. Weve being going for over 30 years now. Were looking to diversify into new products. We were taken over by A lot of moneys gone into new software, which has revolutionized our turnaround times. Its made us muc

13、h more ready to respond to our customers and to changes in the market.,An important aspect of American sound is the heavy use of synonym. They consider it awkward for a word or phrase to be repeated more than twice. 多樣化也適用于積極傾聽。因此，不要反復(fù)使用一個(gè)詞語(yǔ)， 至少要有5-10個(gè)你提前練習(xí)好的不同的回答方式。,積極傾聽 Listen positively,積極傾聽 list

14、en positively,輪流說(shuō)話 turn-taking,How about you? Is that in line with your plans? Broadly in line, yes. That mirrors our own experience. I had the same experience. Thats true. I totally agree. /I cant agree more.,了解更多信息 Finding out more,翻譯下列句子并朗讀 I understand you are in advertising. I believe you are i

15、n software. How do you see things panning out over the next 12 months? Are you aiming to expand your business? Whats your forecast for the next financial year? How does the market look to you at the moment?,了解更多信息,I understand you are in advertising. 我知道你從事廣告行業(yè)。 I believe you are in software. 你從事的是軟

16、件行業(yè)吧。 How do you see things panning out over the next 12 months? 你認(rèn)為接下來(lái)的一年形勢(shì)會(huì)如何發(fā)展？ Are you aiming to expand your business? 你們打算擴(kuò)大業(yè)務(wù)嗎？ Whats your forecast for the next financial year? 你對(duì)下一財(cái)年有什么預(yù)測(cè)？ How does the market look to you at the moment? 你如何看待目前的市場(chǎng)情況？,如何表現(xiàn)出興趣 Showing interest,聽下面這些表達(dá)的A、B兩個(gè)版本，哪個(gè)

17、版本中說(shuō)話人聽起來(lái)更感興趣，更積極？ Oh really？ Sounds really good. And how about you? Thats certainly true! How do you see things panning out this year? And what are your thoughts about the situation? Is that where you come in? Are you planning any major changes in the near future?,小貼士 說(shuō)話人使用升調(diào)比使用降調(diào)聽起來(lái)對(duì)話題更感興趣,如何使事情聽起

18、來(lái)更具動(dòng)態(tài)？,用框中動(dòng)詞的現(xiàn)在進(jìn)行時(shí)補(bǔ)全下列句子,come expand aim take rise,使用現(xiàn)在進(jìn)行時(shí),The company _into new markets next year. A completely redesigned product range _out in the spring. I _over as Senior Product Manager shortly. sales of this product _rapidly. We _for a growth rate of 5% over the next 12 months.,如何使事情聽起來(lái)更具動(dòng)態(tài)？,

19、用框中動(dòng)詞的現(xiàn)在進(jìn)行時(shí)補(bǔ)全下列句子,come expand aim take rise,使用現(xiàn)在進(jìn)行時(shí),The company _into new markets next year. A completely redesigned product range _out in the spring. I _over as Senior Project Manager shortly. sales of this product _rapidly. We _for a growth rate of 5% over the next 12 months.,is expanding,is comin

20、g,am taking,is rising,are aiming,Task3 for 2.1 發(fā)音練習(xí),請(qǐng)聽對(duì)話中的問(wèn)句， 標(biāo)出正確的語(yǔ)調(diào)或，并跟讀。 Can you fill me in with some background to your company? So, whats your position in the project? Are you aiming to stay in your present premises? You are part of a larger group, arent you? Is that in line with your plans? An

21、d how does the market look to you at the moment?,Review 復(fù)習(xí),遇到下列情況，你會(huì)說(shuō)什么？ You want to encourage a client to tell you more about the history of his/her company. A client has told you a bit about his/her job, but you dont really understand what he/she actually does or what the job involves. You want to

22、 encourage a client to talk about his/her companys plans for the future. Youd like to know a clients opinion about the business climate for the next 12 months. You want to confirm if your ideas about the deadlines of the project are the same as your clients.,Review 復(fù)習(xí),遇到下列情況，你會(huì)說(shuō)什么？ You want to encou

23、rage a client to tell you more about the history of his/her company. Can you fill me in some background to your company? A client has told you a bit about his/her job, but you dont really understand what he/she actually does or what the job involves. So, what exactly is your role?,Review 復(fù)習(xí),遇到下列情況，你

24、會(huì)說(shuō)什么？ 3. You want to encourage a client to talk about his/her companys plans for the future. What direction do you see your company taking? 4. Youd like to know a clients opinion about the business climate this year. How do you see things panning out this year? 5. You want to confirm if your ideas a

25、bout the deadlines of the project are the same as your clients. Is that in line with your plans?,Review 復(fù)習(xí)Pair Work,兩人一組，表演Ricardo 和 Werner 的對(duì)話。,Part III. Entertaining招待與宴請(qǐng),Learning objectives 發(fā)出邀請(qǐng) Inviting 接受與婉拒邀請(qǐng) Accepting and declining invitation 推薦及進(jìn)行選擇 Recommending and making choices Ask for he

26、lp or advice,Part III. Entertaining招待與宴請(qǐng),聽4段對(duì)話， 將對(duì)話編號(hào)寫在相應(yīng)的話題后面。每段對(duì)話可能涉及不止一個(gè)話題。 Inviting / suggesting / offering _ Saying yes to an invitation (accepting) _ Saying no to an invitation (declining) _ Asking for help or advice _ Expressing a preference _,Part III. Entertaining招待與宴請(qǐng),再聽一遍這四段對(duì)話，在下表中列出你聽到的實(shí)

27、用表達(dá)。,Part III. Entertaining招待與宴請(qǐng),再聽一遍這四段對(duì)話，在下表中列出你聽到的實(shí)用表達(dá)。,Part III. Entertaining招待與宴請(qǐng),發(fā)音練習(xí)。（Would 的使用） 當(dāng)邀請(qǐng)別人或者談?wù)搨€(gè)人喜好時(shí)， 我們常使用帶would的表達(dá)。聽一下表達(dá)并跟讀。 Would you recommend it? We were wondering if youd like to join us for a meal. Thatd be great. (that would be great) Thatd suit me better. If you dont mind,

28、 Id rather go back to my hotel. Would you like some? Pair Work 完成3.2上的練習(xí),Review 復(fù)習(xí)Pair Work,在下列情形下，你該怎么說(shuō)？ A1：Invite B to a restaurant. Use .wandering if B1: Refuse As invitation, saying you are too tired. A2: ask B what he/she wants to drink. B2: say you dont want alcohol, youll just have a glass of

29、 water. A3: say what you prefer to eat. Ask for advice. B3: listen to what A would prefer to eat. Recommend something.,用框中動(dòng)詞的正確形式補(bǔ)全句子,have wonder care recommend decided suit had am,Would you _the fish? Im sorry, but I _not very keen on fish. I _if youd like to go to a club. Yes, a quiet drink in a p

30、ub would _me very well. Thanks. Would you _for another drink? Im not sure what to choose, what are you _? Its late, so I think I _better get back to the hotel. Have you _what to drink?,用框中動(dòng)詞的正確形式補(bǔ)全句子,have wonder care recommend decided suit had am,Would you _the fish? Im sorry, but I _not very keen o

31、n fish. I _if youd like to go to a club. Yes, a quiet drink in a pub would _me very well. Thanks. Would you _for another drink? Im not sure what to choose, what are you _? Its late, so I think I _better get back to the hotel. Have you _what to drink?,recommend,am,was wondering,suit,care,having,had,d

32、ecided,Pair Work,選擇上面4個(gè)對(duì)話中的兩個(gè)進(jìn)行模仿練習(xí)，并進(jìn)行表演。,Part IV make arrangement 預(yù)約會(huì)面,Learning Objectives： 提議會(huì)面 Making suggestions to meet 說(shuō)明會(huì)面的理由 Giving reasons for meeting 商定會(huì)面時(shí)間和地點(diǎn) Agreeing times and places to meet 確認(rèn)安排 Confirming arrangements,Part IV make arrangement 預(yù)約會(huì)面,讀下列句子，選出所缺單詞： How are you _next week

33、? a. reserved b. fixed c. taken d. arranged Well, lets _it in for now. a. open b. ink c. mark d. pencil We can _it up later when youre sure. a. make b. confirm c. firm d. define Maybe we can take this discussion _over lunch. a. later b. further c.firmer d. more Yes, that would be good. When_you? a.

34、suits b. fits c. likes d. goes for It would be really nice if we could _together for a drink or at a meal. a. meet us b. go c. make d. get Unfortunately, I dont seem to have a clear _any evening this week. a. window b. door c. entry d. room 聽音頻4.1， 核對(duì)答案。,b d c b a d a,Part IV make arrangement 預(yù)約會(huì)面,美

35、語(yǔ)中有時(shí)使用過(guò)去進(jìn)行時(shí)形式來(lái)表示禮貌或距離。下面句子都表達(dá)了什么意思？ I was wondering if Id be able to come and talk to about this face to face. I was thinking of next Wednesday. Would that suit you? I was hoping to meet you sometime soon. Would that be possible?,Part IV make arrangement 預(yù)約會(huì)面,發(fā)音練習(xí)。請(qǐng)?jiān)囎x下列句子，在重讀的單詞或音節(jié)上劃線。 Would any day

36、 next week be good for you? I could make Monday afternoon. How are you fixed next week? Maybe we can take this discussion further over lunch. I think we need to get together as soon as we can. Lets pencil it in for now. We can firm it up later when you are sure. Ill see you at 3 oclock on Wednesday

37、in the hotel reception. 跟讀4.1的常用表達(dá),Part IV make arrangement 預(yù)約會(huì)面,發(fā)音練習(xí)。請(qǐng)?jiān)囎x下列句子，在重讀的單詞或音節(jié)上劃線。 Would any day next week be good for you? I could make Monday afternoon. How are you fixed next week? Maybe we can take this discussion further over lunch. I think we need to get together as soon as we can. Le

38、ts pencil it in for now. We can firm it up later when you are sure. Ill see you at three oclock on Wednesday in the hotel reception. 跟讀4.1的常用表達(dá),跟讀4.1的常用表達(dá) 1.be good for you?/ any day next week be good for you? / Would any day next week be good for you? 2. Monday afternoon. / I could make Monday afte

39、rnoon. 3. next week?/ How are you fixed next week? 4. further over lunch. / take this discussion further at lunch. / Maybe we can take this discussion further over lunch. 5. As soon as we can. / to get together as soon as we can. / I think we need to get together as soon as we can. 6. For now. / Let

40、s pencil it in for now. 7. When youre sure. /later on when you are sure. / we can firm it up later on when youre sure. 8. In the hotel reception./ at three oclock on Wednesday in the hotel reception. /Ill see you at 3 oclock on Wednesday in the hotel reception.,Review 復(fù)習(xí)Pair Work 將下列說(shuō)法用英語(yǔ)表達(dá)出來(lái),A: 我希望

41、能下周與你見面，可以嗎？ B: 沒(méi)問(wèn)題。 A:下周哪一天你比較方便？你星期五有時(shí)間嗎？ B: 讓我先看看我的日程。讓我們暫定星期五。 A: 好的，等你確定了可以跟我確認(rèn)。 B: 太棒了，我很期待與你會(huì)面。,Review 復(fù)習(xí)Pair Work 將下列說(shuō)法用英語(yǔ)表達(dá)出來(lái),A: 我希望能下周與你見面，可以嗎？ B: 沒(méi)問(wèn)題。 A:哪一天你比較方便？你星期五有時(shí)間嗎？ B: 讓我先看看我的日程。讓我們暫定星期五。 A: 好的，等你確定了可以跟我確認(rèn)。 B: 太棒了，我很期待與你會(huì)面。 I was hoping to meet you next week. Would that be possible

42、? No problem. Which day suits you? How about Friday? Let me just check my schedule. Lets pencil it in for now. Ok. We can firm it up later when you are sure. Great! I look forward to it.,Part V Leaving-taking 告辭,Learning Objectives: 提出告辭 Saying you have to leave 總結(jié)會(huì)談內(nèi)容 to recap 表達(dá)感謝 expressing appre

43、ciation 制定后續(xù)計(jì)劃 making plans to follow up,Part V Leaving-taking 告辭,Anna Gerard 正在和公司的財(cái)務(wù)總監(jiān)Bruce Michaels 討論新項(xiàng)目的財(cái)務(wù)安排， 他們剛剛吃完午飯。 聽他們的對(duì)話， 補(bǔ)全下列句子。 Im sorry, but _. Can we _? Yes, Id _if I dont want to get caught in traffic. Have we _everything we need to? Right. _produce our modified projection before the

44、 end of this month. Yes, _by Friday the 29th at the latest, after Ive met with the technical team. So thanks for everything. I really appreciate your hospitality and everything _. Its been great.,Part V Leaving-taking 告辭,Anna Gerard 正在和公司的財(cái)務(wù)總監(jiān)Bruce Michaels 討論新項(xiàng)目的財(cái)務(wù)安排， 他們剛剛吃完午飯。 聽他們的對(duì)話， 補(bǔ)全下列句子。 Im s

45、orry, but _. Can we _? Yes, Id _if I dont want to get caught in traffic. Have we _everything we need to? Right. _produce our modified projection before the end of this month. Yes, _by Friday the 29th at the latest, after Ive met with the technical team. So thanks for everything. I really appreciate

46、your hospitality and everything _. Its been great。,I really must be going,leave it there,better get going,more or less finalized,Im going to,Ill get that to you,youve done to me,Part V Leaving-taking 告辭,從以上練習(xí)中總結(jié)表達(dá)一下目的的句子。,Part V Leaving-taking 告辭,用Im sorry, I must來(lái)禮貌的表示離開,Part V Leaving-taking 告辭,Pa

47、rt V Leaving-taking 告辭,Part V Leaving-taking 告辭,用will表示承諾,Part V Leaving-taking 告辭,發(fā)音練習(xí)。 美語(yǔ)中用降調(diào)表示確定的語(yǔ)氣。聽下列句子，注意句尾的降調(diào)并跟讀。 I really must be going. Can we leave it there? Lets just recap on what weve agreed. Ill get that to you by Friday. Thanks for everything. Its been great. Ill be in touch.,Part VI

48、Building Rapport,Learning Objectives: 1. 展開交談 Building conversation 2. 談?wù)撍饺嗽掝} talking about personal topics 3. 消除誤解 dealing with misunderstanding,聽音頻中Frank和Michelle的談話，回答下列問(wèn)題 What questions does Frank ask to find out more about Michelle? Which question is probably too personal? How does Michelle res

49、pond to Franks apology? How does Frank recover the conversation? How does Frank bring the conversation to an end?,聽音頻中Frank和Michelle的談話，回答下列問(wèn)題 What questions does Frank ask to find out more about Michelle? Have you got an apartment like me? What does your husband do? 2. Which question is probably to

50、o personal? What does your husband do? 3. How does Michelle respond to Franks apology? She said its OK and shes over it now. 4. How does Frank recover the conversation? By going back to talk about Paris 5. How does Frank bring the conversation to an end? By saying they need to get back to the meeting.,Discussion 討論,Developing a working relationship often involves sharing some perso