1、2020/10/2,On Demand and IT OutsourcingThe 2004 China Outsourcing SummitSept 15-16, 2004Beijing, China,IBM Global Services,2,2020/10/2,An on demand business is an enterprise whose business processesintegrated end-to-end across the company and with key partners, suppliers and customerscan respond with

2、 speed to any customer demand, market opportunity or external threat.,On Demand Business: More than Just Getting Better,3,2020/10/2,Traditional,The Internet,On Demand,Structured Calculations Data Processing Transactions,Open Standards Connectivity Flexibility Simplicity,Modular Components easily def

3、ined and manipulated Dynamic definition and operations,The Emerging On Demand Computing Model,4,2020/10/2,Why do GCG clients need to transform ?,A clients market - increasing customization of products and delivery lead to demand for faster innovation Globalization has intensified competition from wi

4、thin and outside the region demand for cost reduction to ensure competitiveness Increased scrutiny of business practices and ethics along with regulatory issues lead to new data and integration challenges Industry consolidation lead to increasing focus on company-wide transformation Emerging technol

5、ogies trigger integration across value chains Increasing reliance on information technology, but tight budgets,5,2020/10/2,On Demand Business Designs Deliver Significant Results Sony China,PC Outsourcing,CLIENTS BUSINESS ISSUES: Lack of proper resources to support its 34 branches Large capital inves

6、tment becomes a burden IBMS SOLUTION: Assets ownership and management transfer/outsource to IBM SO leverage Blue Express countrywide coverage to provide PC related services such as: PC refreshment, upgrade, maintenance, virus check, remote and on-site support, etc. CLIENTS BENEFITS: Customers capita

7、l investment becomes monthly expense. This flexible cost structure enables customer to reduce risk and respond quickly to the future change. Customers PC configuration and service standardized under IBMs committed service level. Customers IT staffs will focus on its core business,6,2020/10/2,What is

8、 Outsourcing?,Outsourcing takes place when an organization transfers the ownership of a business process or function to a supplier. “In outsourcing, the buyer does not instruct the supplier how to perform its task but, instead, focuses on communicating what results it wants to buy. It leaves the pro

9、cess of accomplishing those results to the supplier.” - The Outsourcing Exchange,7,2020/10/2,CLIENT BUSINESS PERFORMANCE BEFORE AND AFTER OUTSOURCING: PROFITABILITY,Performance Relative to Industry (in standard deviations from industry mean),The Impact of Outsourcing:Early analysis in the new study

10、shows significant improvements in client profitability in a 2-3 year period after the start of the outsourcing engagement,IBM Research Division analysis of public financial data 80 global companies,8,2020/10/2,Keys to a Successful Outsourcing Relationship,A successful outsourcing relationship focuse

11、s on: Setting clear expectations for the relationship at the outset Establishing appropriate governance protocols to guide joint action that can deliver on the promise of the relationship Recognizing the need to adjust the relationship over time Shared risk and return Meeting service level expectati

12、ons -not just SLAs Contract flexibility - the ability to change the scale and content of what is being delivered as the business environment changes Innovation and Transformation to an OnDemand business,9,2020/10/2,Optimize Individual Data Centers,Scale via consolidations Common processes Standardiz

13、ation Reduce cost, streamline operations,Scale via resource virtualization Autonomic management Create substantial new value,Always on infrastructure Resources, process and technology on demand Commoditized components Reconfigure value of IT applications and services,Skills leverage Reduce costs,Pre

14、sent,Future,Implement On Demand Computing,Leverage Grid Technologies,Consolidate Delivery Centers,Productivity / Business Value,Past,On Demand Outsourcing and IT InfrastructureA natural part of the computing evolution: from centers of automation to changing the fundamentals of industries and markets

15、,10,2020/10/2,An enterprise whose business processes integrated end-to-end across the company and with key partners, suppliers and customers can respond with speed to any customer demand, market opportunity or external threat.,On demand services allow business processes to sense and respond to meet

16、business objectives,Overall Vision,11,2020/10/2,ERP,Automated provisioning based on resource pooling and dynamic allocation Capacity on demand Better use of resources Speed Reduced cost IT reflects the priority of the business,HR,CRM,Online,IT provisions on a “just in case” basis on an assumption of

17、 peak demand Massive OVER-provisioning Higher administrative overhead Vastly under-utilized IT resources IT fails to reflect business needs,Automating Infrastructure Delivers Value Through Better Asset Utilization,12,2020/10/2,Cost Effective Peak Demand Infrastructure,Reduces cost of underutilized j

18、ust-in-case capacity Improves service levels with faster recovery and peak load support,App 1,App 3,App 2,App 4,App 5,App N,Resource Pool,Orchestration,Elemental Tools,Code/Data,Automated Best Practices,Peak Demand,13,2020/10/2,4 8 Hours,Total Time,13 23 Days,Automated,Return server to free pool,Var

19、iable,1 Hour,Configure security and network settings,5 10 Days,Hours,1 Hour,Automated,Install software,5 10 Days,Identify appropriate resource for additional workload,3 Days,IT Tasks,Manual,UMI makes it possible,Flexible Demand Option savings dependent on client environment,Infrastructure Automation Can Speed Deployment, Increase Reliability and Save Money,14,2020/10/2,HLJ,JL,LN,GS,GZ,HeB,HuN,JX,NMG,NX,QH,SD,SX,SC,XJ,AH,JS,ZJ,FJ,GD,HaN,YN,SaX,GX,HuB,Hen,Taiwan,XZ,3 Hrs Flight,Ch