1、妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧2022/7/26妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧商務(wù)公文寫(xiě)作基礎(chǔ)知識(shí)13商務(wù)公文寫(xiě)作技巧2商務(wù)公文寫(xiě)作規(guī)范妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧一、商務(wù)公文寫(xiě)作基礎(chǔ)知識(shí) 1. 公文的定義 2. 公文的特點(diǎn) 3. 公文的種類 4. 公文常用詞匯 5. 公文結(jié)構(gòu)用語(yǔ)妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文定義公文是公務(wù)文書(shū)的簡(jiǎn)稱，它是黨政機(jī)關(guān)、企事業(yè)單位、法定團(tuán)體等組織在公務(wù)活動(dòng)中形成的具有法定效力和規(guī)范體式的書(shū)面材料。實(shí)施管理和對(duì)外進(jìn)行公務(wù)活動(dòng)的過(guò)程中，所形成的具有法定效力和規(guī)范體式的文書(shū)，是貫徹公司發(fā)展目標(biāo)、開(kāi)展經(jīng)營(yíng)業(yè)務(wù)，頒布規(guī)章

2、制度、請(qǐng)示和答復(fù)問(wèn)題，指導(dǎo)和商洽工作，報(bào)告情況，交流經(jīng)驗(yàn)的重要工具。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文特點(diǎn)權(quán)威性首先，由法定的作者制成和發(fā)布；其次，無(wú)論是事實(shí)、數(shù)字還是各種意見(jiàn)、結(jié)論，一旦進(jìn)入正式公文，就不能任意更改、解釋、否定；第三，公文是機(jī)關(guān)、團(tuán)體、組織開(kāi)展工作的依據(jù)。規(guī)范性公文的撰寫(xiě)和處理，從起草到成文，到收發(fā)、傳遞、分辦、立卷、歸檔、銷毀等等，都有一套規(guī)范化的制度。另外，公文具有特定的體式。其文體、結(jié)構(gòu)、用紙的尺寸、文件標(biāo)記都有統(tǒng)一的規(guī)定。工具性公文是各機(jī)關(guān)、團(tuán)體、組織在公務(wù)管理過(guò)程中最經(jīng)常、最大量使用的一種工具。公務(wù)管理的方法很多，而最科學(xué)最正規(guī)的方法是利用公文。妙筆生花

3、的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文種類從行文關(guān)系上一般劃分有三種。行文是指一個(gè)機(jī)關(guān)給另一機(jī)關(guān)的發(fā)文。下級(jí)向它所屬的上級(jí)領(lǐng)導(dǎo)機(jī)關(guān)的行文，即自下而上的行文。如報(bào)告、請(qǐng)示。上級(jí)領(lǐng)導(dǎo)機(jī)關(guān)給其所屬的下級(jí)機(jī)關(guān)的行文，即自上而下的行文。 如命令、決定、指示、批復(fù)等。同級(jí)機(jī)關(guān)或者互不隸屬機(jī)關(guān)之間的行文。如函是最典型的平行文。下級(jí)向它所屬的上級(jí)領(lǐng)導(dǎo)機(jī)關(guān)的行文，即自下而上的行文。如報(bào)告、請(qǐng)示。上級(jí)領(lǐng)導(dǎo)機(jī)關(guān)給其所屬的下級(jí)機(jī)關(guān)的行文，即自上而下的行文。 如命令、決定、指示、批復(fù)等。同級(jí)機(jī)關(guān)或者互不隸屬機(jī)關(guān)之間的行文。如函是最典型的平行文。上行文下行文平行文妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文種類 從具體

4、的文種來(lái)看，根據(jù)2000年8月24日，國(guó)務(wù)院發(fā)布的國(guó)家行政機(jī)關(guān)公文處理辦法 的規(guī)定，有下列13個(gè)文種：命令（令）；議案；決定；指示；公告、通告；通知；通報(bào)；報(bào)告；請(qǐng)示；批復(fù)；函；會(huì)議紀(jì)要。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文種類 根據(jù)東航股份公司目前涉及到的公文主要有以下幾種：1、決定，適用于對(duì)重要事項(xiàng)和重大行動(dòng)做出安排，獎(jiǎng)懲有關(guān)單位及人員，變更或者撤銷下級(jí)單位不適當(dāng)?shù)臎Q定事項(xiàng)等。2、意見(jiàn)，適用于對(duì)重要問(wèn)題提出見(jiàn)解和處理方法。3、通知，適用于發(fā)布規(guī)章制度；轉(zhuǎn)發(fā)上級(jí)單位和不相隸屬單位的公文；批轉(zhuǎn)下級(jí)單位的公文；傳達(dá)要求下級(jí)單位辦理和有關(guān)單位需要周知或者共同執(zhí)行的事項(xiàng)；任免人員 。妙筆生

5、花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文種類4、通報(bào)，適用于表彰先進(jìn)，批評(píng)錯(cuò)誤，傳達(dá)重要信息或者情況。5、報(bào)告，適用于向上級(jí)單位匯報(bào)工作，反映情況，提出意見(jiàn)或者建議，答復(fù)上級(jí)單位的詢問(wèn)。6、請(qǐng)示，適用于向上級(jí)單位請(qǐng)求指示、批準(zhǔn)的事項(xiàng)。7、批復(fù)，適用于答復(fù)下級(jí)單位請(qǐng)示事項(xiàng)。8、函，不相隸屬單位之間相互商洽工作、詢問(wèn)和答復(fù)問(wèn)題等。請(qǐng)求批準(zhǔn)和答復(fù)審批事項(xiàng)。9、會(huì)議紀(jì)要，適用于記載和傳達(dá)會(huì)議情況和決定事項(xiàng)。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文格式及常用的詞匯 發(fā)文機(jī)關(guān) 發(fā)文字號(hào) 標(biāo)題 主送機(jī)關(guān) 落款 主題詞 抄送機(jī)關(guān) 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧發(fā)文機(jī)關(guān)發(fā)文字號(hào)標(biāo)題經(jīng)辦單位抄送

6、機(jī)關(guān)主送機(jī)關(guān)主題詞中國(guó)東方航空股份有限公司黨委文件 東航股黨發(fā)201170號(hào)關(guān)于做好2011年度基層黨組織換屆選舉和公推直選工作的通知換屆選舉 公推直選 集團(tuán)公司黨組 黨委工作部 經(jīng)辦人 各大單位黨委妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧公文結(jié)構(gòu)用語(yǔ) 一是開(kāi)頭用語(yǔ)：用來(lái)表示行文目的、依據(jù)、原因，伴隨情況等。如：為（了）、關(guān)于、由于、對(duì)于、根據(jù)、按（遵、依）照、據(jù)、查、奉、茲等。 二是結(jié)尾用語(yǔ)：如：為要（盼）、特此通知（報(bào)告、函告）等。 三是過(guò)渡用語(yǔ)：如：為（對(duì)、因、據(jù)）此、鑒于、總之、綜上所述等。 四是經(jīng)辦用語(yǔ)：如：經(jīng)、已經(jīng)、業(yè)經(jīng)、現(xiàn)經(jīng)、茲經(jīng)、辦理、責(zé)成、試行、執(zhí)行、貫徹執(zhí)行、研究執(zhí)行、切

7、實(shí)執(zhí)行等。 五是稱謂用語(yǔ)：有第一人稱：我、本；第二人稱：你、貴；第三人稱：該；等等。 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧各大單位黨委： 為進(jìn)一步加強(qiáng)基層黨組織建設(shè)，認(rèn)真貫徹黨的民主集中制，保持和發(fā)展黨的先進(jìn)性，切實(shí)保障黨員民主權(quán)利，充分發(fā)揮基層黨組織的政治核心和戰(zhàn)斗堡壘作用，夯實(shí)和擴(kuò)大黨內(nèi)民主，推進(jìn)公司科學(xué)和諧持續(xù)發(fā)展，根據(jù)集團(tuán)黨組關(guān)于基層黨組織換屆選舉和公推直選工作的有關(guān)精神，現(xiàn)就2011年度基層黨組織換屆選舉和公推直選工作提出以下要求： 一、按期完成基層黨組織換屆選舉工作 二、著力推進(jìn)基層黨支部公推直選工作 三、工作要求 特此通知 二一一年四月十二日關(guān)于做好2011年度基層黨組織換

8、屆選舉和公推直選工作的通知 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧二、商務(wù)公文寫(xiě)作規(guī)范 1. 請(qǐng)示 2. 報(bào)告 3. 通知 4. 函 5. 會(huì)議紀(jì)要妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧請(qǐng)示的結(jié)構(gòu)、內(nèi)容和寫(xiě)法標(biāo)題（機(jī)關(guān)+事由+文種、事由+文種）如：關(guān)于開(kāi)展上半年產(chǎn)品質(zhì)量評(píng)比工作的請(qǐng)示主送機(jī)關(guān)（只有一個(gè)主送機(jī)關(guān)，不能多頭請(qǐng)示，不要越級(jí)請(qǐng)示） 正文 請(qǐng)示緣由+請(qǐng)示事項(xiàng)（一文一事） 結(jié)語(yǔ)（妥否，請(qǐng)批示；當(dāng)否，請(qǐng)批準(zhǔn)為核） 單位 成文時(shí)間妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧報(bào)告的結(jié)構(gòu)、內(nèi)容和寫(xiě)法標(biāo)題（機(jī)關(guān)+事由+文種、事由+文種）如：公司上半年各類產(chǎn)品質(zhì)量評(píng)比工作的報(bào)告主送機(jī)關(guān)（可以一個(gè)

9、，也可多個(gè)） 正文 開(kāi)頭：（交待緣由、目的、意義、依據(jù)） 主體： （陳述說(shuō)明報(bào)告事項(xiàng)） 結(jié)語(yǔ) （特此報(bào)告、專此報(bào)告、以上報(bào)告請(qǐng)審閱） 單位 成文時(shí)間妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧通知的結(jié)構(gòu)、內(nèi)容和寫(xiě)法標(biāo)題（機(jī)關(guān)+事由+文種、事由+文種、文種）如：通 知 正文 （一般寫(xiě)法）通知的緣由、根據(jù)通知事項(xiàng)執(zhí)行要求 結(jié)語(yǔ) （特此通知） 單位 成文時(shí)間 寫(xiě)通知一般采用條款式行文，可以簡(jiǎn)明扼要，使被通知者能一目了然，便于遵照?qǐng)?zhí)行。 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧通知的結(jié)構(gòu)、內(nèi)容和寫(xiě)法通知種類印發(fā)、批轉(zhuǎn)、轉(zhuǎn)發(fā)性通知批示性通知知照性通知事務(wù)性通知任

10、免、聘用通知妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧函的結(jié)構(gòu)、內(nèi)容和寫(xiě)法1、標(biāo)題：發(fā)函用關(guān)于XXXX的函 復(fù)函用關(guān)于XXXX的復(fù)函 正式公函，應(yīng)在標(biāo)題下方標(biāo)注發(fā)文字號(hào)。2、主送單位：發(fā)函可多頭，復(fù)函主送來(lái)函單位。3、正文： 開(kāi)頭發(fā)函說(shuō)明緣由、目的，商洽工作、情況交代清； 復(fù)函引述來(lái)函日期、發(fā)文號(hào)做起首語(yǔ)，表明收到函。 主體-發(fā)函寫(xiě)清商洽、詢問(wèn)、請(qǐng)求的事項(xiàng)， 明確具體； 復(fù)函要針對(duì)來(lái)函事項(xiàng)逐一鄭重作答，不能回避不答。 結(jié)尾-發(fā)函用“盼復(fù)”、“請(qǐng)回復(fù)”、“專此函達(dá)” 復(fù)函用“特此復(fù)函”、“此復(fù)”4、發(fā)文單位和日期：同公文，有的加蓋公章，有的寫(xiě)明抄送單位。

11、妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧請(qǐng)示和函的區(qū)別請(qǐng)示和函都有請(qǐng)求批準(zhǔn)的功能，但由于行文方向不同，則要使用不同的文種。請(qǐng)示：則用于有隸屬關(guān)系的上下級(jí)機(jī)關(guān)之間，下級(jí)機(jī)關(guān)用請(qǐng)示向上級(jí)機(jī)關(guān)行文請(qǐng)求指示批準(zhǔn)重要事項(xiàng)。 函：主要用于平級(jí)單位之間、不相隸屬單位之間以及有業(yè)務(wù)上的主管和被主管關(guān)系的單位之間的工作往來(lái)。 如：關(guān)于購(gòu)置*設(shè)備的請(qǐng)示*公司關(guān)于與*單位建立合作關(guān)系的函妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧會(huì)議紀(jì)要的結(jié)構(gòu)、內(nèi)容和寫(xiě)法會(huì)議紀(jì)要的特點(diǎn)： 1、會(huì)議紀(jì)要屬于會(huì)議文件它需記錄會(huì)議情況和議定事項(xiàng)，凡不屬于會(huì)議內(nèi)容不能寫(xiě)入會(huì)議紀(jì)要。撰寫(xiě)人要根據(jù)會(huì)議客觀實(shí)際行文，不可以擅自增刪會(huì)議內(nèi)容。2、

12、會(huì)議紀(jì)要與會(huì)議記錄的區(qū)別 第一，性質(zhì)不同：會(huì)議記錄是討論發(fā)言的實(shí)錄，屬事務(wù)文書(shū)。會(huì)議紀(jì)要只記要點(diǎn)，是法定行政公文。 第二，功能不同：會(huì)議記錄一般不公開(kāi)，無(wú)須傳達(dá)或傳閱，只作資料存檔；會(huì)議紀(jì)要通常要在一定范圍內(nèi)傳達(dá)或傳閱，要求貫徹執(zhí)行。 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧會(huì)議紀(jì)要的結(jié)構(gòu)、內(nèi)容和寫(xiě)法會(huì)議紀(jì)要正文的結(jié)構(gòu)由前言、主體和結(jié)尾三部分組成。1、前言。首先概括交代會(huì)議的名稱、時(shí)間、地點(diǎn)、主持人、主要議程、參加人員、會(huì)議形式以及會(huì)議主要的成果，然后用“現(xiàn)將這次會(huì)議研究的幾個(gè)問(wèn)題紀(jì)要如下：”或“現(xiàn)將會(huì)議主要精神紀(jì)要如下：”等語(yǔ)句轉(zhuǎn)入下文。這項(xiàng)內(nèi)容主要用以簡(jiǎn)述會(huì)議基本情況，所以文字必須十分簡(jiǎn)

13、練。2、主體。是會(huì)議紀(jì)要的核心內(nèi)容，主要記載會(huì)議情況和會(huì)議結(jié)果。寫(xiě)作時(shí)要注意緊緊圍繞中心議題，把會(huì)議的基本精神，特別是會(huì)議形成的決定、決議，準(zhǔn)確地表達(dá)清楚。對(duì)于會(huì)議上有爭(zhēng)議的問(wèn)題和不同意見(jiàn)，必須如實(shí)予以反映。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧會(huì)議紀(jì)要的結(jié)構(gòu)、內(nèi)容和寫(xiě)法3、結(jié)尾。屬于選擇性項(xiàng)目。一般是向受文單位提出希望和要求。有的則沒(méi)有這部分，主體內(nèi)容寫(xiě)完，全文即告結(jié)束。 另外，在具體寫(xiě)法上，不同類型的會(huì)議紀(jì)要，寫(xiě)法也有不同。 決議型紀(jì)要，主要根據(jù)中心議題，著重把會(huì)議形成的決定、決議的具體內(nèi)容一一表述清楚。綜合性紀(jì)要，主體內(nèi)容則側(cè)重于突擊會(huì)議的指導(dǎo)思想，全面介紹會(huì)議的基本情況。妙筆生花的

14、公文寫(xiě)作之道之四十七公文寫(xiě)作技巧三、商務(wù)公文寫(xiě)作技巧 1. 商務(wù)信函格式與寫(xiě)作要求（英文） 2. 工作公文寫(xiě)作要求妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧“7C原則”，即清楚、簡(jiǎn)潔、正確、具體、禮貌、體諒和完整。1. 清楚（Clarity） 商務(wù)信函應(yīng)使讀者一目了然，沒(méi)有艱澀難懂或產(chǎn)生誤會(huì)之處。Seven Guidelines of Writing English Business Letters（英文商務(wù)信函寫(xiě)作七原則）妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧2. 簡(jiǎn)潔（Conciseness）言簡(jiǎn)意賅地表達(dá)所需表達(dá)的意思，同時(shí)又無(wú)損于書(shū)信的完整和禮貌。3. 正確（Correctness

15、）正確的商務(wù)信函不僅表現(xiàn)為語(yǔ)法恰當(dāng)，標(biāo)點(diǎn)符號(hào)和詞匯拼寫(xiě)正確，還要求敘述正確、提供的事實(shí)和數(shù)字無(wú)誤、寫(xiě)作格式規(guī)范、技巧運(yùn)用恰當(dāng)以及商業(yè)術(shù)語(yǔ)正確。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧4. 具體（Concreteness） 商務(wù)信函必須避免采用模糊、大概和抽象的詞語(yǔ)和語(yǔ)句，應(yīng)盡量運(yùn)用具體的事實(shí)和數(shù)字，一般使用主動(dòng)語(yǔ)態(tài)來(lái)陳述內(nèi)容。5. 禮貌（Courtesy）在商務(wù)信函的寫(xiě)作過(guò)程中，及時(shí)是禮貌之首。此外，應(yīng)避免使用可能激怒、傷害對(duì)方的言辭或語(yǔ)氣，語(yǔ)調(diào)上要盡可能站在客戶的立場(chǎng)上做到互惠互利。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧6. 體諒（Consideration）發(fā)信人應(yīng)盡可能從收信人的立

16、場(chǎng)來(lái)考慮問(wèn)題，在分析對(duì)方會(huì)如何理解信息的基礎(chǔ)上，提供其所需要的信息。7. 完整（Completeness） 商務(wù)信函必須力求完整，要包括寫(xiě)信人希望收信人做出積極反應(yīng)的一切情況，或是回答來(lái)信所提出的全部問(wèn)題和要求。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧信函的開(kāi)頭應(yīng)該直入主題，要避免空洞。根據(jù)書(shū)寫(xiě)商務(wù)信函的目的不同，開(kāi)頭一般分為兩大類：一是回復(fù)信件；二是主動(dòng)與對(duì)方聯(lián)系。對(duì)于回復(fù)信件，可采用以下方式開(kāi)頭。1. 英文商務(wù)信函的開(kāi)頭The Opening and Conclusion of English Business Letters（英文商務(wù)信函的開(kāi)頭和結(jié)尾）妙筆生花的公文寫(xiě)作之道之四十七公文

17、寫(xiě)作技巧（1）感謝對(duì)方的來(lái)信 We thank you for your letter (inquiry, telex, e-mail, fax etc.) of Thank you for We appreciate We were pleased to receive Please accept our thanks for 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（2）對(duì)來(lái)信進(jìn)行回復(fù)We are pleased to reply to your letter (inquiry, telex, e-mail, fax etc.) of In answer to In response t

18、o In reply to 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（3）回復(fù)來(lái)信中的有關(guān)問(wèn)題With reference to your letter (inquiry, telex, e-mail, fax etc.) ofIn reference to Referring to We refer to 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（4）回復(fù)來(lái)信中提出的要求或指示As requested in your letter of As required As instructed According to the request/ instruction In accordanc

19、e with In compliance with In conformity with 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（5）表達(dá)滿意和欣喜We were gratified to learn from your letter of thatWe were glad It was a pleasure妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（6）表達(dá)遺憾和驚訝We regret to learn from your letter of that We were sorry We were surprised 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧對(duì)于主動(dòng)和對(duì)方聯(lián)系的商務(wù)信函，

20、可以用以下方式開(kāi)頭。Your company has been recommended to us by We have learnt from that The name of your reputable firm has come to us throughWe have had your name and address given to us by （1）通過(guò)別人的介紹了解到對(duì)方妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（2）對(duì)以前信函的補(bǔ)充或確認(rèn)Further to our letter of 對(duì)我方某月某日的信函補(bǔ)充如下 With further reference to our

21、 letter of Confirming our letter/conversation of 我方確認(rèn)某月某日的信函/會(huì)談We confirm that out letter of and 我方確認(rèn)某日信函并 With further reference to 對(duì)進(jìn)一步補(bǔ)充如下 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（3）通知對(duì)方一些情況This letter is to inform you that We are pleased We have the honor We have the pleasure informing you that 茲榮幸地通知貴方 We regret

22、to inform you that 我們遺憾地通知貴方 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧2. 英文商務(wù)信函的結(jié)尾 商務(wù)信函的結(jié)尾應(yīng)該簡(jiǎn)潔、中肯，與寫(xiě)信的主旨相符。根據(jù)是否需要對(duì)方回復(fù)把結(jié)尾分為兩類。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧對(duì)于期待對(duì)方回復(fù)的信件，可以用以下的方式結(jié)尾。We shall be glad to have a/an/your reply (answer, favorable news, comment etc.)We hope to be favored with We shall be obliged for We are waiting for We

23、 shall appreciate We look forward to 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧對(duì)于期待對(duì)方回復(fù)的信件，可以用以下的方式結(jié)尾。We trust to hear from you about/concerning/in this respect/in this matter.We hope to hear We shall be glad to hear Please let us hear Will you let us hear 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧對(duì)于無(wú)須對(duì)方答復(fù)的信函，可以用以下兩種方式結(jié)尾：（1）表達(dá)感謝或希望繼續(xù)合作的意愿We

24、 thank you for the services you rendered in this matter. Thank you for your attention to this matter. We appreciate your patronage and hope that the pleasant relationship established between us will continue. Your favorable cooperation will be greatly appreciated. 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧（2）表達(dá)歉意We apol

25、ogize for the delay in replying to your letter. We regret the trouble we are causing you. Please accept our apology for the inconvenience we have caused you.We regret that we are unable to be of assistance to you.We regret that we cant meet your requirements.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧1. 回信We are offering

26、 a sound article at popular price, and we should appreciate an opportunity to substantiate our claims. In answer to your favor of the 8th June, we inform you that we are unable to take the goods offered by you.In answer to your inquiry for bran, we offer you 40 tons of the same.Useful Sentences in C

27、ommon Business Letters（一般商務(wù)信函中的實(shí)用語(yǔ)句）妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧2. 收訖We acknowledge receipt of your letter of yesterday, and gratefully accept the appointment on the terms you mention. We acknowledge receipt of your letter of the 15th inst.Kindly acknowledge receipt, and have the goods sent by the last ste

28、amer in December.We duly received your favor of the 25th June, contents of which we note with thanks.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧3. 通知We inform you that I have now removed my factory to the above address. Having established ourselves in this city, as merchants and general agents, we take the liberty of acq

29、uainting you of it, and solicit the preference of your order. We are pleased to inform you that our business will be turned into a limited company on the 1st August.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧4. 確認(rèn)In confirmation of my cable today, I regret to state that the factory was completely destroyed by fire last n

30、ight. We confirm our call of last week respecting our offers to you.We confirm our respects of the 3rd June, and inform you that your consignment has duly arrived. Confirming our letter of last week, we ask you to appoint an early interview with our representative.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧5. 愉快欣慰We have

31、 the pleasure to inform you that we will forward by tomorrows mail to the Bank five bonds of USD500 each. We have the pleasure of enclosing herewith the documents. We have pleasure in enclosing herewith a Bill of Lading covering 50 bales of cotton.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧6. 附函We enclose for realization

32、 drafts as per the list at foot. Enclosed please find the invoice of 80 bales wool bought by your order. Enclosed please find three orders for immediate attention.An order form is enclosed. Fill it out and attach your check.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧7. 迅即Kindly see the empty sacks are returned as promptl

33、y as possible. The goods were at once dispatched by rail to your address.Please give us forwarding instructions promptly.Please deliver these goods with all speed to the London dock.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧8. 依照、關(guān)于In accordance with your letter of yesterday, I am sending tonight 15 cases of whisky. Ref

34、erring to our conversation of this morning, we enclose a pamphlet describing our new articles.With reference to your letter of the 16th inst., we are glad to inform you that there has been a great demand for the articles.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧9. 期滿、到期The steamer will be due in Yokohama on the morning

35、 of the 15th May. I received in due course your letter of the 28th June. We have duly received your valued favor of the 16th May.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧10. 抱歉、遺憾We are sorry to learn from your letter of the 10th June that your customer is still dissatisfied with the condition. We are sorry that we hav

36、e taken the liberty in writing you prematurely on the subject. I am regretted to have to inform you that two cases of them are so bad in quality.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧11. 榮幸We feel specially honored to be given this opportunity to meet such a nice group of distinguished people like you. Today, we fee

37、l very much honored to have Prof. Wilson with us.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧12. 感謝We take this opportunity to thank our patrons and friends for the liberal support extended to us during our business career. We appreciate your telling us about the defective sets, and are glad to make things right. While th

38、anking you for your valued support, I wish to ask for a continuance of your confidence in the new company.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧13. 提供服務(wù)We wish to assure you that we appreciate an opportunity afforded us for service. In the meantime, please be assured of our most cordial good wishes and of our desire

39、 to be of service. We thank you for the opportunity to be of service to you. We are always pleased to serve you at any time.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧14. 希望、愿望We hope to hear from you favorably.We hope that you will give this matter prompt attention. We hope this action will meet with your approval.妙筆生花的

40、公文寫(xiě)作之道之四十七公文寫(xiě)作技巧15. 留意簽名We would ask you kindly to note our respective signatures given below. I request your attention to his signature, appended below.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧 商務(wù)信函要達(dá)到良好的溝通效果，一方面要撰寫(xiě)恰如其分的句子和段落，另一方面還必須運(yùn)用恰當(dāng)有效的信函格式。英文商務(wù)信函有三種常用的格式：（the indented form），（the block form）和（the modified block fo

41、rm）。Formats of English Business Letters（英文商務(wù)信函的格式）妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧圖1LetterheadOur Ref No.:Your Ref No.:June 1, 2005International Investment Ltd.77 Pearl RoadSwanton, Manchester,EnglandDear Madam,. Yours sincerely Zhaou Hua Zhou Hua Manager妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧圖2LetterheadOur Ref No.:Your Ref No

42、.:June 1, 2005International Investment Ltd.77 Pearl RoadSwanton, Manchester,EnglandDear Madam,. Yours sincerelyZhou HuaZhou HuaManager妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧圖1-4修正齊頭式信函格式LetterheadOur Ref No.:Your Ref No.:June 1, 2005International Investment Ltd.77 Pearl RoadSwanton, Manchester,EnglandDear Madam,.Your

43、s sincerely Zhou Hua Zhou Hua Manager妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧Sample Letter Establishing Business RelationsDear Sirs,We owe your name and address to the Chamber of Commerce, Tokyo, who informed us that you are in the market for Personal Computers.We are one of the largest computer manufactures in our co

44、untry in our country and have been handing various kinds of computers for about 10 years. We approach you today in the hope of establishing business relations with you and expect, by our joint efforts, to enlarge our business scope.In order to acquaint you with our business lines, we enclose a copy

45、of our illustrated catalogue covering the main items suppliable at present. If you are interested in any of the items, please tell us by fax. Well give you our lowest quotations and try our best to comply with your requirements.Our customers are always satisfied with our products and the service aft

46、er the sale. We believe that you will be, too , after we do business together.Our banker is the Bank of Tokyo, Japan. They can provide you with information about our business and finances.We are looking forward to your early reply.Yours faithfully,Your best regards，Cordially yours (Signature) Lin Da

47、ming Marketing Director Beijing New Metals 妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧非正式文體Thanks for your letter. I got it 14 Sept. Ive sent a copy to comp HQ along with a memo re your financial situation. Ive set a meeting for 3 Oct at 11am to talk about another bank loan. So, please let us know if you can make it a.s.

48、a.p.But we might ask you a few things to do with your inc. and exp. before giving you a loan. Also I need to get in touch with the GM to okay it. Plus, well first have to think about the last time you didnt keep p with payments.Anyway, in the mean time, you need to fill in this business plan. Bring

49、it to the meeting with you.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧正式文體Thank you for your letter received 14 September 2002. A copy has been sent to the company headquarters in addition to a memorandum concerning your financial situation. A meeting has been scheduled for 3 October 2002 at 11am to discuss your request

50、for a further bank loan. Therefore, please inform us of your availability for this meeting at the earliest opportunity.However, a number of issues concerning your income and expenditure may be queried prior to a loan being granted. Furthermore the General Manager needs to be contacted in order to au

51、thorise bank loans of this nature. Moreover, your previous failure to meet payment arrangements will first have to be considered.Nevertheless, in the interim you are required to complete the enclosed business plan, which should be brought to the meeting.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧培訓(xùn)目標(biāo)達(dá)雅信信 嚴(yán)格遵守要求寫(xiě)作，作品能夠反映事

52、件.達(dá) 自如寫(xiě)作，忠實(shí)反映作者目的.雅 能夠跳出束縛，信手拈來(lái)，作品深刻.妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧第一節(jié) 企業(yè)新聞宣傳的作用一是企業(yè)新聞宣傳工作是塑造企業(yè)外部形象的主要渠道。二是企業(yè)新聞宣傳工作是創(chuàng)造良好發(fā)展環(huán)境的主要手段。三是企業(yè)新聞宣傳工作是培育企業(yè)文化的主要方式。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧第二節(jié) 企業(yè)新聞通訊員應(yīng)做好的儲(chǔ)備1、培養(yǎng)新聞?dòng)|角和新聞敏感，善于發(fā)現(xiàn)新聞線索 培養(yǎng)新聞?dòng)|角和新聞敏感，善于“反彈琵琶”，在司空見(jiàn)慣的事情看到他的不同點(diǎn)，就能夠當(dāng)事情還在“風(fēng)起于清萍之末”時(shí)，就敏感地察覺(jué)到它，并預(yù)見(jiàn)它的去向，從而比較得心應(yīng)手地寫(xiě)出一篇新聞稿。妙筆生花的

53、公文寫(xiě)作之道之四十七公文寫(xiě)作技巧2、對(duì)企業(yè)工作既能“跳進(jìn)”又能“跳出” 跳進(jìn)：全面了解和熟悉企業(yè)各項(xiàng)工作和活動(dòng)跳出：跳出自己企業(yè)的圈子，在一個(gè)新的高度和更大的范圍去看待企業(yè)工作和活動(dòng)跳進(jìn)是為了深入了解要采寫(xiě)的新聞內(nèi)容，跳出是為了更準(zhǔn)確的把握要采寫(xiě)新聞的主題和挖掘新聞的意義。妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧3、錘煉新聞寫(xiě)作基本功 掌握新聞的體裁、各類體裁的結(jié)構(gòu)、行文語(yǔ)言的風(fēng)格。開(kāi)始寫(xiě)稿的時(shí)候，可以先找一些類似的稿件模仿，熟悉了，就可以自如的去表現(xiàn)。 勤寫(xiě)勤練勤看妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧第三節(jié) 企業(yè)通訊員如何發(fā)現(xiàn)新聞 1、國(guó)家政策在企業(yè)工作中的體現(xiàn)：轉(zhuǎn)方式調(diào)結(jié)構(gòu)、節(jié)能環(huán)保 2、社會(huì)熱點(diǎn)和企業(yè)活動(dòng)的有機(jī)結(jié)合：安全、對(duì)標(biāo)管理、成本管理 3、主管部門工作要點(diǎn)和宣傳重點(diǎn) 4、各類節(jié)日 5、企業(yè)重要活動(dòng)Company Logo妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧6、企業(yè)典型人物7、企業(yè)的典型管理模式、技術(shù)成果8、工程報(bào)道9、檢查驗(yàn)收10、工人的生活變化、小發(fā)明、小創(chuàng)新妙筆生花的公文寫(xiě)作之道之四十七公文寫(xiě)作技巧第四節(jié) 新聞作品要求1、新聞基本的要求：新鮮一篇文章的好壞取決于內(nèi)容和形式兩方面。但對(duì)于新聞來(lái)說(shuō)，形式的作用更大。閱讀書(shū)籍更像是自由戀愛(ài)，而報(bào)紙則更近于媒人介