1、商務(wù)英語(yǔ)學(xué)習(xí) - 對(duì)索賠要求的回應(yīng)We accept the claim, but can you tell me how much you want us to compensate you for the loss?我們接受索賠，但你能告訴我賠償你多少損失。We will give your request for claims immediate attention.我們將密切注重你方索賠的要求。We will get this matter resolved as soon as possible and hope to compensate you for your loss to

2、your satisfaction.我們將盡早地解決此事，希望賠償你方損失直到滿(mǎn)意為止。Wed like to express our sincere apologies for the poor quality of the products.我們就產(chǎn)品質(zhì)量問(wèn)題致以深深歉意。We regret to hear that the goods you received are not of the quality expected.我們遺憾地獲悉你收的貨物未達(dá)你所期望的質(zhì)量。We are very sorry for the trouble cause by this delay. 因延誤造成的

3、麻煩深表歉意。We agree to accept all your claim. 我們接受你方所有索賠。 ll go to your company tomorrow in person to talk about the claim.我明天去貴司私下討論索賠事宜We regret the loss you have suffered and agree to compensate you $800.我們?yōu)槟惴皆馐艿膿p失表示歉意并同意賠償 800 美金。We agree to compensate you for the detective watches by 5% of the tota

4、l value.我們同意就缺陷手表賠償總金額的 5%。We will make you a compensation of 6% and give you some preferential terms later on.我們將賠償 6%并在今后給你特別條款。842.Since the responsibility rests with both parties, we are ready to pay 50% of the loss only.既然雙方都有責(zé)任，我們準(zhǔn)備僅付 50%。We have credited to your acco unt 760 to cover both the

5、 value of the goods short delivered and your inspectionfee.我們已匯 760 美金，包括遲交貨損失和貴司檢查費(fèi)。We shall remit to you an amount of2,000 incompensation for the loss.我們將匯損失賠償金額 2,000 美金。We are willing to give you an 18% allowance of the next shipment to compensate you for the loss.我們?cè)冈谙屡浗o你 18%的補(bǔ)償來(lái)賠償你方損失。Part Tw

6、oYou should claim compensation from the insurance company .你應(yīng)該向保險(xiǎn)公司索賠。A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be held responsible.徹底檢查表明袋子破損歸因于包裝不合適，供應(yīng)商應(yīng)該承擔(dān)責(zé)任。As the shipping company is liable for the damage, your claim for comp

7、ensation should , in our opinion, be referred to them for settlement.因?yàn)樨浳锲茡p船公司有責(zé)任，個(gè)人所見(jiàn)，你們貨物的索賠就交由 他們解決。The claim should be referred to the insurance company. We cannot hold ourselves responsible for it.索賠應(yīng)交與保險(xiǎn)公司，我們不為它承擔(dān)責(zé)任。Your claim, in our opinion, should be referred to the insurance company, as th

8、e mishap occurred after shipment.據(jù)我方所見(jiàn)，你們的索賠應(yīng)交保險(xiǎn)公司，因?yàn)槭沁\(yùn)輸產(chǎn)生的災(zāi)難。851.Since the damage was due to the rough handling by the steamship company, you should claim on it for recovery of the loss.既然損壞是因輪船公司野蠻搬運(yùn)所致，你們應(yīng)向它們索賠來(lái)挽回 損失。You should claim compensation from the shipping company instead of the sellers.你們

9、應(yīng)向船公司索賠而非賣(mài)方。We are prepared to make you a reasonable compensation, but not the amount you claimed.我們準(zhǔn)備給你一個(gè)合理的賠償，而非你要求索賠的數(shù)字。The shortage you claimed might have occurred in the course of transit, which is out of our control.你短貨的索賠也許發(fā)生在運(yùn)輸中，那不在我們掌控范圍內(nèi)。The shipping documents can prove that the goods, whe

10、n shipped, were in perfect condition. They must have been damaged en route.裝船單據(jù)表明裝船時(shí)貨是完整的，它們一定是在運(yùn)輸途中受損的Your proposal to settle the claim is satisfactory. Well take it.你方解決索賠的建議讓人滿(mǎn)意，我們將去執(zhí)行。857.It seems we shall not be held liable for the shortage. 似乎我們不能為短貨負(fù)責(zé)。858.The damage to the machine-tools occurred in transit, so you should make a claim on the insurance company.機(jī)器工具運(yùn)輸途中受損，故你應(yīng)該向保險(xiǎn)公司索賠。 m sorry to hear that. I think after we make an investigation of the matter, we ll consider the allowance. Is it OK ?聽(tīng)到