\\\\STEPBYSTEP30003答案Unit1WorldNews:InternationalRelationsATapescripts:.5.TheformerAmericanDefenseSecretaryWATapescripts:.5.TheformerAmericanDefenseSecretaryWilliamPerryhasrecommendedaradicalchangeofpolicytowardsNorthKorea.HundredsofthousandsofmothersfromacrosstheUnitedStatesgatheredhereinWashingtonSundaytopushfortougherguncontrollaws.There'sbeenfurtherfightingbetweenMacedonianforcesandEthnicAlbanianguerrillasinsidetheMacedonianborderwithKosovo.AbombdroppedbytheUnitedState'snavyaircraftduringtraininginKuwaithashitagroupofmilitaryobservers,killingsixofthem.NATOistakinganumberofstepstoallaygrowingdisquietaboutthepossiblehealthrisksfromammunitionscontainingdepleteduranium,whichitusedinKosovoandBosnia.1.Whatisthesummit'sstatementexpectedtocallonUNmembers?BTomakecommitmentstoeradicatepoverty,promotedemocracyandeducation,andreversethespreadofAIDS.WhichthreecountriesareadmittedbyASEANonSaturday?Burma,Cambodia,andtheLaosWhathappenedonFridayabouttenmilessouthofPearlHarbor?AU.S.nuclearsubmarinetorethroughaJapanesefishingvessel,sinkingitwithinminutes.Howmanypeoplewereonthevessel?Andhowmanyweremissing?35/9.WhathappenedintheWestBankandGaza?GunbattlesbetweenIsraelitroopsandPalestiniangunmenhavebeenraidingovernight.WhataretheproblemswiththenuclearfacilitiesandnuclearplantsinJapan?Somenuclearfacilitieshavebreachedmanyhealthandsafetylaws.Morethanhalfofthenuclearplantsfailedsomebasictests,suchascheckingradiationmeasurements.Tapescripts:Withthefinaldeclarationonitsroleinthe21stcentury,thesummit'sstatementisexpectedtocallonUNmemberstomakecommitmentstoeradicatepoverty,promotedemocracyandeducation,andreversethespreadofAIDS.Morethan150headsofstateandgovernmentattendedthesummit,thelargestgatheringofworldleadersinhistory.TheAssociationofSouth-EastAsianNationshasdecidedtoinviteBurmatojoinitsranks,shruggingoffwesterndenunciationsofthemilitaryregimeinRangoon.ASEANforeignministersvotedonSaturdaytoadmitBurma,Cambodia,andtheLaos.Themissing,fourofthemteenagers,wereamong35peopleaboardahighschoolfishingvesselfromJapan.OnFriday,aU.S.nuclearsubmarinetorethroughtheship,sinkingitwithinminutes.TheUSSGreenville,whichwasnotseriouslydamaged,wasperforminganemergencysurfacingdrillwhenthecollisionoccurredabouttenmilessouthofPearlHarbor.CoastGuardrescueteamspluckedallbutnineofthevictimsfromtheroughseas.GunbattlesbetweenIsraelitroopsandPalestiniangunmanhavebeenraidingovernightintheWestBankandGaza.TheupsurgeinvioleneecomesafterIsraeliattackhelicopterstargetedandkilledamemberofanelitePalestiniansecurityforce.SomenuclearfacilitiesinJapanhavebreachedmanyhealthandsafetylaws.Governmentinspectorschecked17nuclearplants.Morethanhalfofthemfailedsomebasictests,suchascheckingradiationmeasurements.Japanesenuclearregulatorshavebeenorderedtocrackdownfollowingthecountry'sworstnuclearaccidentinSeptember.Sixty-ninepeoplewereexposedtodangerouslevelsofradiationintheaccident.PartIINewsreportsSummary:ThisnewsreporttellsusthattheUnitedNationsGeneralAssemblyhaselectedColumbia,Ireland,Mauritius,NorwayandSingaporeasitsnewnon-permanentmembersoftheSecurityCouncilStatements:Columbia,Ireland,andSingaporewontheirseatsasnonpermanentmembersoftheSecurityCouncilonthefirstroundofballotingwhileMauritiusandNorwaywontheirseatsonthefourth ballot.SudanandMauritiusaretwocandidatesforthesecondseatfortheAfricanandAsiangroup.

Therewerethreecountriescontendingforthetwoseatsallottedtothewesternindustrializedgroupofnations.TheSecurityCouncilismadeupof15_members,includingfivepermanentmembers--China,France.GreatBritain,Russia,andtheUnitedStates--and10non-permanentmembers.Tapescript:TheUnitedNationsGeneralAssemblyhaselected'Columbia,Ireland,Mauritius,NorwayandSingaporeasthenewnon-permanentmembersoftheSecurityCouncil.Thevotefollowsseveralweeksofhagglingandmaneuvering.Columbia,Ireland,andSingaporewontherequiredtwothirdsmajorityonthefirstroundofballoting.Butittookanotherthreeroundsofvotingtodecideontheremainingtworegionalseats.ContentionmarkedthevotingforthesecondseatfortheAfricanandAsiangroup.TheUnitedStateslobbiedintenselyagainstSudan,thecandidateoftheOrganizationofAfricanUnity.Mauritius,thecandidatesupportedbyWashington,wononthefourthroundofvoting.Irelandeasilycapturedoneofthetwoseatsallottedtothewesternindustrializedgroupofnationsonthefirstballot.ButNorwayandItalycampaignedvigorouslyforthesecondspot.KingHaraldofNorwaycametoNewYorklastweektopressthecaseforhisnation'srepresentationontheSecurityCouncilforthefirsttimesinee1982.Norwayalsowononthefourthballot.Thenewmembersbegintheirtwo-yeartermsinJanuary.TheSecurityCouncilismadeupofatotalof15members,includingfivepermanentmembers--China,France,GreatBritain,Russia,andtheUnitedStates--and10non-permanentmembers.Fivenon-permanentmembersareelectedtotwo-yeartermseachyear.BSummaryThisnewsreporttellsusthattheUnitedNationsHumanRightsCommissionwasgoingtoholdanemergencymeetingtodealwiththecrisissituationbetweenIsraelisandPalestinians.Answerstothequestions:1.53 2.48 3.3 4.TheUnitedStates5.Canada6.October18thNomorethanthreedaysTogettheIsraelisandPalestiniansbacktothenegotiatingtable4/Bosnianwar/genocideinRwanda/violeneeinEastTimorTapescript:Forty-eightofthe(UnitedNationsHumanRightsCommission's)53membernationsvotedtoholdtheemergencymeeting.TheUnitedStatescastthesoledissentingvoteandCanadaabstained.Threeothercountriesdidnotvote.ThespecialmeetingwillbeginOctober18thandwilllastfornomorethanthreedays.UNspokeswomanMarieHeuzesaysonepurposeofthemeetingistotrytolearnhowthecycleofvioleneebetweenIsraelisandPalestinianscanbestopped."Whenyouhavesuchahigh-profileforacrisiswhichissodangerous,notonlyforthepeopleinPalestineandinIsrael,butintheregion,thereisafear--andthisisprobablywhytherewasalargeconsensusonthismeetingtodiscusstheissue--becausethesituationinthispartoftheworldissovolatile,sodangerous,soimportanttocontrolthateverybodythinksthattheyhavesomethingtocontribute."MsHeuzesaysshethinkstheUnitedNationsandtheinternationalcommunityasawholecanplayaconstructiveroleinthepresentsituationandintryingtogettheIsraelisandPalestiniansbacktothenegotiatingtable.OfficialsfromtheUNHumanRightsCommissionwilldiscusstheagendatowardthemeetingonWednesday.Thisisonlythefifthtimethecommissionhasgoneintoemergencymeetingtodealwithacrisissituation.PrevioussessionsdealtwiththeBosnianwar,thegenocideinRwanda,andthevioleneeinEastTimor.Questions:HowmanymembersarethereintheUNHumanRightsCommission?Howmanyofthemvotedtoholdtheemergencymeeting?Howmanyofthemdidn'tvote? 4.Whichcountrycastthedissentingvote?Whichcountryabstained?6.Whenwillthemeetingbegin?Howlongwillitlast?8.What'sthepurposeofthismeeting?9.Howmanyemergencymeetingshavebeenheldbeforethisone?Whatwerethethreecrisissituationsthattheydealtwith?PartIIIAnti-piracymission

A EU'NavalOperationThemassiveproblem:PiracyoffSomalia'waters…100ships…16ships…morethan350crewmembers…EU'mission:?…6warships?…3surveillaneeplanes?… ?Aim:Todeter,toprevent,toprotect?…?Headquarters:NearLondon ?Duration:AtleastayearB ChineseNavy'EscortMissionagainstPiracyPrimarymission:…vessels,personnelandcargo,…h(huán)itpiracy…Target:Toprotecttheshipandpersonnelpassingthroughthearea,…transportinghumanitarianmaterials…Numberofcrewmembers:800incl.70soldiersfromtheNavy'specialforcesDurationofthefirstphase: ThreemonthsTimereadytoreceiveprotectionappeals: Jan.6PartIVSpeechesExtract1(expressinganopinion):Ibelievethat...Ibelieveweshould...Extract2(payingatribute):Hesaidtothosehetouchedandwhosoughttotouchhim...Extract3(expressinganopinion)--Ihaveadream...Extract4(expressinganopinion).Americaneedsafull-timePresidentandafull-timeCongress.Extract5(acceptingapost):Iamprofoundiygrateful...forgivingmethechaneetoserveyou.(makingapromise):IwilldoeverythingIcantobeworthyof...Ipromiseyou...thatIwill...Tapescript:Ibelievethatthisnationshouldcommititselftoachievingthegoal,beforethisdecadeisout,oflandingamanonthemoonandreturninghimsafelytotheearth.Nosinglespaceprojectinthisperiodwillbemoreimpressivetomankind,ormoreimportantfortheIong-rangeexpIorationofspace;andnonewillbesodifficult,orexpensivetoaccomplish...But,inaveryrealsense,itwillnotbeonemangoingtothemoon.Ifwemakethisjudgmentaffirmatively,itwillbeanentirenation...Ibelieveweshouldgotothemoon.(JohnF.Kennedy25/05/1961)Ashesaidmanytimes,inmanypartsofthisnation,tothosehetouchedandwhosoughttotouchhim:"Somemenseethingsastheyareandsay'Why?'Idreamthingsthatneverwereandsay'Whynot?”'(EdwardM.Kennedy08/06/1968)IhaveadreamthatonedayontheredhillsofGeorgia,sonsofformerslavesandthesonsofformerslave-ownerswillbeabletositdowntogetheratthetableofbrotherhood.Ihaveadreamthatoneday,eventheStateofMississippi,astateswelteringwiththeheatofinjustice,swelteringwiththeheatofoppression,willbetransformedintoanoasisoffreedomandjustice.Ihaveadreamthatmyfourlittlechildrenwillonedayliveinanationwheretheywillnotbejudgedbythecoloroftheirskin,butbythecontentoftheircharacter.(Rev.MartinLutherKing,Jr.28/08/1963)Americaneedsafull-timePresidentandafull-timeCongress.Particularlyatthistime,withproblemswefaceathomeandabroad.TocontinuetofightthroughthemonthsaheadformypersonalvindicationwouldalmosttotallyabsorbthetimeandattentionofboththePresidentandtheCongressinaperiodwhenourentirefocusshouldbeonthegreatissuesofpeaceabroadandprosperitywithoutinflationathome.(RichardM.Nixon08/08/1974)Thankyouforopeningupyourmindsandyourhearts,forseeingthepossibilityofwhatwecoulddotogetherforourchildrenandforourfuturehereinthisstateandinournation.Iamprofoundlygratefultoallofyouforgivingmethechaneetoserveyou.Iwill...IwilldoeverythingIcantobeworthyofyourfaithandtrustandtohonorthepowerfulexampleofSenatorDanielPatrickMoynihan...IpromiseyoutonightthatIwillreachacrosspartylinestobringprogressforallofNewYork'sfamilies.TodaywevotedasDemocratsandRepublicans.TomorrowwebeginagainasNewYorkers(HillaryClinton07/11/2000)Unit2EarthandEnvironmentPart1Part1A...2000delegates…northernBrazil3.5impactofclimatechange…damagetocrops…worsethird-UnitedNations ConferenceonDesertificationAhugeoilspill …IMexic<4.Wildfires…Florida…contained.：：?aweek...Greeniandismeltingaroundtheedges…50cubickilometersraiseglobalsealevel...B1.Itattemptstobalaneeenvironmentalconcernsandtheneedsofthecommunity.

Reptilespeciesareingreatertroublethanamphibianspecies.Anewapproachinthefightagainsttheillegaldrugstrade.Oneineveryeightspeciesofplantsisthreatenedwithextinction.“BoulderCountyGreenPages “BoulderCountyGreenPages ”PartIINews ReportsA...Washington…theinformationeconomy…deterioratinghealthoftheplanet…informationeconomy…communication…educationandentertainment…physicalexam…vitalsigns…species…climate…temperatures…watertables…glaciers…forests…fisheries…tostabilizebothclimateandworldpopulationgrowthBSummary150 2.Monday3.Almostonebillionpeoplecouldsufferfromascarcityofwater.MiddleEast,partsofAfrica,westernAsia,NortheasternChina,westernandsouthernIndia,largepartsofPakistanandMexico,partsofthePacificcoastoftheUnitedStatesandSouthAmerica.Totreatwaterasapreciousresource.6.5liters7. 50liters8. 500litersCityrecycling150 2.Monday3.Almostonebillionpeoplecouldsufferfromascarcityofwater.MiddleEast,partsofAfrica,westernAsia,NortheasternChina,westernandsouthernIndia,largepartsofPakistanandMexico,partsofthePacificcoastoftheUnitedStatesandSouthAmerica.Totreatwaterasapreciousresource.6.5liters7. 50liters8. 500litersCityrecyclinga.2b.4c.3130,000/80%1.4.5.PartIIIAa.2b.4c.3d.1B130,000/80% 2.Plastic/glass/tincans/newspapersRecycletruckpickitup.4.Oneofcommunity'srecyclingcenters5.Eachweekday6.Conductstoursoftheplant 7.3/4SodtoothercompaniesthatmakethemintodifferentproductsMadeintonewcontainers10.OneofthetopfiveintheUSAUnit3WorldNews:EconomicDevelopmentsPartIWarmingupA1.WhohavebeenmeetinginHongKongtodaytodiscusstheoutlookfortheglobaleconomy?CentralBankgovernorsfrommorethanadozencountries.WhatdoesUNCTADsayabouttheworldwidetotalofforeigninvestment?Itgrewby40%lastYeartomorethan600billiondollars.Whohasapprovedacutinincometaxrates?TheUnitedStatesHouseofRepresentatives.Whohasannouncedjobcutsafterafallindemandforitsproducts?IntelWhatisitsplan?Toreduceitsworkforceby5,000.WhatdecisionshavebeenmadebyEU,theU.S.andCanadaafteracaseoffoot-and-mouthdiseasewasconfirmedinFrance?EUhasimposedfurtherrestrictionsonthemovementoflivestock.TheU.S.andCanadahaveissuedtemporarybansontheimportofanimalproducefromEU.Tapescript:CentralBankgovernorsfrommorethanadozencountrieshavebeenmeetinginHongKongtoday.OnesubjecttheylikelydiscussedistheoutlookfortheglobaleconomybecauseoftheU.S.slowdownandJapan'sstrugglingrecovery.AnothertopictheymayhavediscussedishowtostrengthenfinancialmarketsinemergingeconomiesinAsiaandelsewhere.AUnitedNations'reportsaystheworldwidetotalofforeigninvestmentgrewbynearly40%lastyeartomorethan600billiondollars.ThereportbytheUNConferenceonTradeandDevelopment,UNCTADsaysmostofittookplacebetweendevelopedcountriesasbigcompaniestookoneanotherover.TheUnitedStatesHouseofRepresentativeshasapprovedacutinincometaxrates,thefirstpartofapackageoftaxcuttingmeasuresputforwardbyPresidentBush.Theincometaxreductionswillamounttonearly1trilliondollarsovertenyears.Theworld'slargestmakerofcomputerchips,Intel,hasannouncedjobcutsafterafallindemandforitsproducts.Intelsaiditexpecteditsrevenueinthefirstquarterofthisyeartofallbyaquarterthanthesameperiodlastyear.TheCalifornia-basedcompanyplanstoreduceits85,000-strongworkforceby5,000.TheEuropeanUnionhasimposedfurtherrestrictionsonthemovementoflive-stockafteracase

offoot-and-mouthdiseasewasconfirmedinFrance.TheUnitedStatesandCanadahaveissuedtemporarybansontheimportofallanimalproducefromEUcountries.B2.3.Foreignexchangerates:1dollar=1.733Germanmarks =126.9JapaneseyenShareIndexDowJones(upto)6,783 (+45) London'Nikkie closedShareIndex:DowJones10,116NASDAQ:ShareIndex:DowJonesFT100DAX(+96) StandrdandPoor(-1.5%)8,094 (offoot-and-mouthdiseasewasconfirmedinFrance.TheUnitedStatesandCanadahaveissuedtemporarybansontheimportofallanimalproducefromEUcountries.B2.3.Foreignexchangerates:1dollar=1.733Germanmarks =126.9JapaneseyenShareIndexDowJones(upto)6,783 (+45) London'Nikkie closedShareIndex:DowJones10,116NASDAQ:ShareIndex:DowJonesFT100DAX(+96) StandrdandPoor(-1.5%)8,094 (-66)(-36)(-1%)NASDAQCACQuarante4.1pOUnd=1.624dollarss100(upto)4,390 (+20)s500,254(+6)1,662 (-3)(-33,-1%)Mostactivestocks:CableandWirelessHKTHutchison down$0.50ChinaTelecom down$1.50PacificCenturyCyberworldsCCTTelecomHanongHoldingsGoldprices:HongKonggold:5.Earnings:up$0.45 HSBCShanglongkaiPropertyChangKongdown$0.10down$0.50up$2.25down$0.25down$0.275 NewWorldCyberBase down$0.075down$0.25HK$2,670Londongold:US$289PhilipsElectronics(lastyear): $2.4billion($300million)RoyalDutchShell(4thquarter):$3.6billionElectronicDataSystems(4thquarter):$0.70pershare($0.02up)Tapescripts:ThedollaristradingatoneGermanmarkseventy-threepointthreeandat126.9Japaneseyen.Thepoundbuysonedollarsixty-twopointfour.InNewYork,theDowShareIndexclosed45higherat6,783.EarlierLondon's100ShareIndexended20higherat4,390.InTokyo,theNikkeiShareIndexisclosedforaholiday.TheDowJonesIndustrialAverageclosedup96pointsat10,116.TheStandardandPoor's500Indexgained6pointstocloseat1,254.ButtheNASDAQIndexlost1.5%ashightechnologyandInternetstockswerebattered.RightnowtheDowisdownanother66pointsat8,094;theNASDAQCompositedown3pointsat1,662.TurningtoEurope'smajormarkets:Londonstockswerehitbyawaveofprofittakingafterfivestraightrecordcloses;theFT100Indexdown36points;Parisseeinglossesaswell,theCACquarantedown33pointsor1%;andFrankfurt'sDAXalsofell1%afterbrieflymovingintorecordterritory.TheHangSengIndexcloseddown89pointsat3,521.Theturnoverwas7.71billiondollars.Nowlookatthetenmostactivestocks.CableandWirelessHKTup45cents,HSBCholdingsdown50cents,Hutchisondown50cents,ShanglongkaiPropertyup$2.25,andChinaTelecomdown$1.50,ChangKongup25cents,PacificCenturyCyberworldsdown10cents,CCTTelecomdown27.5cents,NewWorldCyberspacedown7.5cents,andHanongHoldingsdown25cents.TheHangSengIndexfutureforNovemberandDecemberwerealldown.HongKonggoldclosedat2,670HongKongdollars,andLondongoldistradingat289U.S.dollars.ConsumerelectronicsmakerPhilipsElectronicsreportedalowerthanexpectedprofitforlastyear.Thecompanymadeabout$2.4billion,morethan$300millionbelowestimates.OilcompanyRoyalDutchShellposteditsearnings.Itmaderoughlya$3.6billionprofitforitsfourthquarter.ThatwasessentiallyinlinewithStreetexpectations.ElectronicDataSystemsalsoreporteditsfourthquarternumberslastnight.Itposteda70-centprofitpershare,twocentsbetterthanexpectations.PartIINewsreportsASummary:ThisnewsreportisaboutForbes's"Super100Global"list.Answerthequestions:

WhichofthefollowingcorporationsarethetopfiveonForbes'slist?Marktheirranks.2Citigroup 4HSBCBankingCompany --BP-Amoco5Daimler-Chrysler1GeneralElectricCorporationMicrosoft 3BankofAmericaHowarethecompaniesranked?Thecompaniesarerankedwithacompositeformula,whichincludestotalsales,profits,assetsandmarketcapitalization,orthetotalvalueoftheirstock.Howarethe100companiesdistributed?46intheUnitedStates,54inEuropeandJapan.WhywerenoneoftheInternet-relatedfirmsincludedinthelist?BecausemostoftheInternet-relatedfirmshavelittleornoprofitssofar.Tapescripts:Forthesecondyearinarow,theGeneralElectricCorporationisrankednumberoneinanannualsurveyofthe100mostpowerfulcorporationsintheworld.Thesurvey,compiledandpublishedbyForbesbusinessmagazine,showsGeneralElectricoftheUnitedStatesrankednumberone,followedinsecondandthirdplacebytheU.S.bankingandfinancialservicesgiantsCitigroupandBankofAmerica.InfourthandfifthplacearetheBritish-basedHSBCBankingCompanyandDaimler-Chrysler,theGerman-Americanauto-company.Thecompaniesarerankedwithacompositeformula,whichincludestotalsales,profits,assetsandmarketcapitalization,orthetotalvalueofits(their)stock.Whatthemagazinecallsits"Super100Global"listare46companiesbasedintheUnitedStatesand54inEuropeandJapan.MikeOzanian,theForbeseditorwhocompiledthelist,saysthereisagrowingtrendofinternationalmergersandacquisitions,citingcompaniessuchasDaimler-ChryslerandBP-Amoco,theAnglo-AmericanOilCompany.Mr.OzaniansaysthatdespitethehugecapitalizationsofmanyInternet-relatedfirms,nonewereincludedbecausemosthavelittle,ifany,profits--atleastnotyet.BSummary:ThisnewsreportgivesusageneralpictureoftheU.S.stockmarket.Italsopresentssomeanalysts'viewsonthemarket.Statements:TheDowJonesIndustrialAveragewentuplessthanonepercent,to10,546.AnanalystsaidthatsalesgrowthatIntelcouldbestrongerthanexpected.Retailstocksgainedonstronger-than-expectedsalesbecauseoftheThanksgivingholidayshoppingseason.Salesofexistinghomesfellasteep3.9%inOctober,theirsecondmonthlydecline.AccordingtoinvestmentstrategistAlanSkrainka,thisisaverygoodentrypointforaIong-terminvestortogetintothemarket.Tapescript:U.S.stockpricesweremixedonMonday,withthe"blue-chips"inarallymode.Butvolumewasonlymoderateafteraholiday-shortenedweeklastweek,showinglingeringuncertaintyamonginvestors.TheDowJonesIndustrialAveragewentup75points,lessthanonepercent,to10,546.TheS&P500Indexgained7points.ButtheNASDAQCompositebackedoffanearlyrally,takingalossofalmostonepercentonweaknessinselectedtechnologystocks.TheDowIndustrialsactuallygotaboostfromtheirtechnologycomponents.SharesofInteltradedhigherafterananalystsaidsalesgrowthattheleadingcomputerchip-makercouldbestrongerthanexpected.Microsoftstockalsoedgedhigher.Retailstocksgainedonstronger-than-expectedsalesovertheThanksgivingweekend,astheholidayshoppingseasongotunderway.However,analystscautiontheretailpictureisstillcloudedbecausemanystoresofferedbargainstoattractshoppers.ExpertsworrythathigheroilpricesandinterestrateswillmakethisalessthanmerryChristmasseasonforU.S.merchants.ThelatestontheU.S.economypointstoslowergrowth.Salesofexistinghomesfellasteep3.9percentinOctober,theirsecondmonthlydecline.Manyanalyststhinkuncertaintyovertheeconomymakesitincreasinglylikelythatthemajorstockaverageswillcloselowerfortheyear.ButinvestmentstrategistAlanSkrainkasaystheIonger-termlooksbetter."Noonecanguesswhatwillhappentothemarketoverthenextmonth.ButovertheIong-term,wethinkthemarketlooksverygood.Ifyou'reaIong-terminvestor,thisisaverygoodentrypointforgettingintothemarketbecausethisiswhatyou'vebeenwaitingfor.Allthefearanduncertaintyinthemarketplaceissettingusupforsomeverygoodvaluesinthemarket."PartIIIVoicemailmaycostcompany 'businessAJudJessup(TakeCareHMO):…personalizedservice???"highservice"-gettingarecording…efficient--costeffective……individualproblems…StanleyPIogue(PIogueResearch):—afourth…letout…voicemailsystem…givenup…Sandyhale(PacificBell):…bottomline…costs…moreefficient…customerserviceoperations…avaluabletool.BT2.TCFiveyearsago,peoplewerewaryofvoice-mail.TakeCareusedafunnyvoice-mailmessageinitsadvertisements.Voice-maildecreasescontactbetweencustomersandcompanies.Theproblemisnotthetechnology,butthevoice-mailmenus.PartIVBusinessjargonA.F4.F5.T6.F7.F8.T9.T10.T4.BTC.5.6.7.…Ianguageshorthand??-???overusebusinessjargon…anegativeeffect……alowopinion…managementjargon…athird…alackofconfidenee…oneinfive…untrustworthy…coversomethingup.…aneffectiveboss"-caneasilyunderstand—ofmanagementjargon.2.T3.F4.F5.Fblue-skythinking:imaginenewordifferentwaysofdoingthingsgetourducksinarow:haveeverythingarrangedefficientlybraindump:telleverythingyouknowaboutaparticularsubjectthinkoutsidethebox:becreativeinhowyouthinkaboutproblemsthehelicopterview:anoverviewaheadsup:awarningthat'arealno-brainer:that'simpleUnit4WorldNews:UpinSpacePartIWarmingupA1.ToMars/Marchofnextyear.2.Becauseofamechanicalproblem.3.5malesand2females.4.NASA/AttheendofSeptember,83daysafterlanding.5.ToreturnhomeattheKennedySpaceCenteraftercompietingrepairsontheHubbleTelescope.BMirFacts15yearstheSovietUnion,nowRussia$4.2billion(forbuildingandmaintaining) 10years(1986—1996)135tons9,900cubicfeet63feetwideand85feetlong104cosmonauts,astronauts 46 438days747days,threeMar.23rd,PartIINewsreportsASummary:…thesmallestandmostearth-likeextrasolarplanet.Answerstoquestions:1.Aboutadozen.2.Fivetimesthemassoftheearth.3.Areddwarf.Two. 5.OneissimilartoNeptuneandtheotheris8timesthemassoftheearth.Event:NASA'12-yearprogramofMars ?Startingtime:1996Firstinstallment:4.B?Finishingtime:2008?Namesofspacecrafts:theMarsGlobalSurveyorOrbiter/thePathfinderLander?Arrivaltime:1997 ?Mission:TocollectandanalyzerocksSecondinstallment:?Names