EnglishforSalesandMarketingDept.銷售部英文酒店介紹：我們酒店是一家四星級(jí)酒店，位于松崗107國道及廣深高速公路交匯地段，毗鄰東莞長安鎮(zhèn)，距深圳國際機(jī)場和福永碼頭僅十分鐘車程，交通十分便利。Ourhotelisafourstarhotel,itlocatedinthejoinof107nationalhighwayandGuangzhouandShenzhenspeedway.AndjuststepsawayfromChang’antown,ittakesonly10minutestoShenzheninternationalairportandFuyongpier,transportationisveryconvenient.酒店擁有各式客房共268間，無論您到此公干或消閑，都可受到最悉心的照顧，房間配有互聯(lián)網(wǎng)端口，方便上網(wǎng)，讓您和公司或家人時(shí)刻保持緊密聯(lián)系。Thehotelboasts268guestroomsandsuites,andyoucanenjoythemostconsideratecareherewhetheryou’reonbusinessorforentertainment.Theinternetportsareavailableineachguestroom,convenientforaccesstotheinternet,whichwillkeepyouclosetoyourcorporationandfamilyatanytime.寶利來中餐廳為您提供精美點(diǎn)心到各式海鮮，更以燕窩、魚翅的烹制而著稱，典雅的氛圍，精巧的佳肴，迥然不同的美食新感受。BaolilaichineserestaurantfurnishesyouallkindsofdelicaciesformpureCantonesefood,pastiestoseafood.Therestauranthasbeenenjoyingthereputationincookingbirde’snestsandshark’sfins.Andyouwillgetanewfeelindelicaciesintheelegantatmosphereandexquisitedecoration.西雅廊西餐廳薈萃全球各地美食佳肴，滿足不同口味所需，自然而幽雅的環(huán)境，更使之成為健康自助早餐、商務(wù)套餐、親密晚宴的抱負(fù)選擇。TheXiyalangwesternrestaurantgathersdelicaciesfromallaroundtheworld,soastocatertodifferenttastes.Thenaturalandelegantenvironmentfurthermakesitanidealchoiceforhealthfulbuffetbreakfast,businessdiningpackages,andintimatedinners.由英國名師精心設(shè)計(jì)的休閑谷桑拿，推出干、濕、冰蒸及熱、溫、冷大水池，設(shè)有豪華休息廳、美容美發(fā)、健身房、桌球城、沐足及中泰式按摩。TheleisurevillagesaunaisespeciallydesignedbyBritishmasters.Equippedwithdry,wetandice-steamedsauna,andhot,warmandcoldpools.Alsohasluxurylounge.Beautysaloon,gymnasium,billiardsrooms,footbath,andmassageofChineseandTaistyles.東帝豪夜總會(huì)擁有60多間豪華卡拉OK房，全自動(dòng)電腦點(diǎn)歌系統(tǒng)，一流的燈光音響，優(yōu)質(zhì)的服務(wù)，附設(shè)的外籍小天地，精心調(diào)制的雞尾酒，可為閣下領(lǐng)略風(fēng)情萬種的異國情調(diào)，體驗(yàn)浪漫柔情之夜。Dongdihaonightclubownsover60KaraokeroomswithautomaticcomputerVODsystem,state–of–the-artlightingandacousticsandqulityservices.Besides,thereareforeignscopeofactivityandrefinedcocktails,whichwillbringyouwithforeigntastesandromanticnights.多功效會(huì)議室及多功效會(huì)議廳可為您提供多個(gè)會(huì)議服務(wù)。Themeetingroomsandmulti-functionalhallswillserveyouforallkindsofmeetingarrangements.我是寶利來大酒店的營銷代表，首先，很感謝您對我們酒店的支持，不知您來自哪個(gè)國家？到中國多久了？重要是公干還是旅游呢？現(xiàn)在住本酒店有多長時(shí)間了，重要都是在哪些營業(yè)場合消費(fèi)呢？I’masalesrepresentativeofBaolilaihotel,atfirst,thankyouforyoursupporttoourhotel,wouldyoumindtellingmewhereareyoufromandhowlonghaveyoubeeninChina?Youcomehereforbusinessortravelling?Howlonghaveyoustayedinourhotel?Whichbusinesslocationdoyouoftenconsume?請問您喜歡哪種房型呢？與否有某些特殊的規(guī)定，如：浴缸房、單人大床、無煙房或是麻將房,您平時(shí)預(yù)定客房時(shí)，重要是找前臺(tái)預(yù)定多一點(diǎn)還是銷售部多一點(diǎn)呢？如果在我們酒店訂不到房間，普通的狀況下您會(huì)選擇去哪家酒店消費(fèi)呢？別的地方的相似的項(xiàng)目和我們酒店有何差別？我們需要改善的地方有哪些？Whichkindofroomwouldyouprefer?Doyouhavesomespecialrequirements?Suchasbathtubroom,singleroom,no-smokingroomorMajiangroom.DoyouconnectmorewithFrontofficeoroursalesandmarketingdepartmentforreservation?Ifyoucan’thaveareservationinourhotel,whichhoteldoyouchoosetogo?您對本酒店工作人員的服務(wù)還滿意嗎？但愿您能給我們提出貴重的意見，方便我們能更加好的為您服務(wù)。Areyousatisfiedwithourservice?Ireallyhopeyoucangiveussomevaluablesuggestion,sothatwecandobetter.您覺得我們酒店免費(fèi)的西式自助早餐如何？還合您的口味嗎？您普通都喜歡吃哪些菜式呢？Whatdoyouthinkofourcomplementarybuffetbreakfast?Doesitcatertoyourtaste?Whichcuisinesdoyouprefer?Keywords:advancedreservation預(yù)定roomreservation客房預(yù)定部book/reserve預(yù)定(verb.)reservationclerk受理預(yù)定的職工singleroom單人間doubleroom雙人間twinroom兩張單人床的雙床間superiorsuite高級(jí)套房deluxesuite豪華套房presidentialsuite總統(tǒng)套房tariff價(jià)目表available可用的extend延長inthenameof以…的名義holdtheline請別掛斷電話initial姓名的開頭字母cancellation取消（預(yù)定）baggage/luggage行李entrance/exit入/出口corridor走廊checkin登記住宿checkout結(jié)賬離店airport機(jī)場claimtag行李提取票freightelevator貨梯trolley行李車registrationform入住記錄表Lobby大堂fillin/out填寫keycard房卡notify告知advanceddeposit預(yù)付定金passport護(hù)照identificationcard(IDcard)身份證arrivallist達(dá)成者名單confirmation確認(rèn)單flightnumber航班號(hào)messagebox留言箱hotelvoucher/coupon飯店收據(jù)/餐券morningcall叫早elevator/lift電梯maximumprice最高價(jià)externalcall外線電話minimumprice最低價(jià)internalcall內(nèi)線電話arrivaldate抵店日期nationaldirectdialing國內(nèi)直播departuredate離店日期internationaldirectdialingcalls（IDDcalls）國際直播電話VIPveryimportantpeople來賓high/peakseason旺季DNDdonotdisturb請勿打擾lowseason淡季Fullybooked預(yù)定已滿registrationdesk登記處Overbooking超額預(yù)定checkinprocedure入住登記手續(xù)FIT/freeindividualtourist散客quickstopover短暫停留Logbook工作日志本safebox保險(xiǎn)箱Netrate凈房價(jià)putthrough接通Servicecharge服務(wù)費(fèi)localdialing市內(nèi)電話Longdistancecall長途電話lostandfound失物招領(lǐng)Phonebook電話本noshow預(yù)定而未到的客人Waitlist等待名單roomchange轉(zhuǎn)房Houseuse飯店自用房guesthistory客史檔案Roominglist團(tuán)體名單informationdesk詢問處Stamp郵票businesscenter商務(wù)中心sightseeing觀光exchangemoney兌換錢幣vendingmachine自動(dòng)售貨機(jī)newspaperstand報(bào)刊亭mailaletter寄信overseascall越洋電話Envelop信封airmail航空郵件Overweight超重souvenir紀(jì)念品e-mail電子郵件answerthephone接線員stick貼collectcall由接電話人付費(fèi)callback回電話beengaged占線operator接線員forwardingaddress下一站地址person-to-personcall叫人電話station-to-stationcall叫號(hào)電話areacode區(qū)號(hào)digit數(shù)字Keysentences:1、MayIhaveyourarrivaldateandtime?請問您達(dá)成日期和時(shí)間？2、MayIhaveyourairlineandflightNO.,please?請問您搭乘的飛機(jī)的航空公司名稱和航班號(hào)？3、Whatkindofroomwouldyouprefer?請問您喜歡什么樣的房間？4、I’msorrywehavenodoubleroomsavailable,butwecanofferyouatwinroom.對不起，恐怕雙人床的房間已經(jīng)客滿了，但是尚有兩張單人床的雙人間。5、Isitpossibleforyoutochangeyourreservationdate?您可不能夠變化預(yù)定日期呢？6、Thisisthepeakseason,Iamverysorry,butcouldyoucallusagainlateronthisweek?We’llwaitlistyouandwemayhaveacancellation.現(xiàn)在是旺季，非常抱歉，但是能不能請您在這個(gè)周末再打電話過來，我們會(huì)登記您的名字，可能會(huì)有人取消預(yù)定。7、Wouldyoumindadoubleroominstead?您介意改用雙床間嗎？8、I’dlikearoomwithamountainview/seaview.我想要一間能看到山/海的房間。9、I’dliketoconfirmareservation.我想確認(rèn)一下預(yù)定。10、Whatwasthedateofthereservation?請問您預(yù)定的時(shí)間是…？11、Asingleroomis…Yuanpernight,subjectto15%servicecharge.單人房是…元每晚，另加15%服務(wù)費(fèi)。12、Whendidyoumakethereservation?請問您是什么時(shí)候預(yù)定的？13、Inwhosenamedidyoumakethereservation?請問您是以誰的名義預(yù)定的？14、ShallImakeareservationforyou?要我?guī)湍A(yù)定嗎？15、Doyourememberthenameofthereservationclerk?您還記得幫您預(yù)定的人的名字嗎？16、Howtospellyourname,please?請問要怎么拼寫您的姓名？17、We’llextendthereservationforyou.我們會(huì)幫您延長預(yù)定的。18、Howlongwillyoubestayingwithus?您要住多久？19、Wehavegotyourreservation.Acity-Viewsingleroomwithbath.Youhavepaid2.000RMBdeposit.Isthatcorrect?我們接受過您的預(yù)定,一間帶浴室的單人房,你已經(jīng)付了人民幣的押金對嗎? 20、MayIknowyourcompanynameandhowwouldyouliketosettleyourpayment?請問您公司的名字，尚有您要用什么方式付款？21、Wouldyoulikeustoarrangeacartopickyouupattheairport?請問需要我們派車去機(jī)場接您嗎？22、We’llholdyourbookinguntil6pm.,withoutaguarantee.在沒有擔(dān)保的狀況下，我們會(huì)保存您的預(yù)定至晚上6點(diǎn)。23、Wouldyouliketoguaranteeyourroomforlatearrival?您要為遲到做擔(dān)保嗎？24、Howwouldyouliketoguaranteeyourreservation?您要以什么方式擔(dān)保預(yù)定？25、Wedoofferspecialrateforyourcompany.我們?yōu)橘F公司提供折扣價(jià)。26、Weoffer10%discountforgroupreservation.我們?yōu)閳F(tuán)體預(yù)定提供10%的折扣。27、I’llrepeatyourreservationtoensureitiscorrect.我重復(fù)一下您的預(yù)定以確保精確無誤。28、MayIhaveyourcreditcardNO.orguaranteeletterfortheguarantee?我能夠懂得您的信用卡號(hào)碼或者擔(dān)保信來為您的預(yù)定做擔(dān)保嗎？29、I’mafraidourhotelisfullybookedonthatnight.很抱歉我們的預(yù)定已經(jīng)滿了。30、I’llcancelyourreservationfromOct.12thfor3nights.我會(huì)為您取消從10月12日起為期3天的預(yù)定。31、I’msorry，butIhaven’tgotanyrecordofyourreservation.實(shí)在抱歉，但是我查不到您的預(yù)定統(tǒng)計(jì).32、Youmayenjoythesigningprivilegeatourhotel’soutlets.您在我們酒店能夠享有簽單的特權(quán)。33、Wehavevarioussizekaraokeroomsandentertainmentitems.我們有不同的卡拉OK包廂和娛樂項(xiàng)目。34、請問共有多少人參加會(huì)議，如何擺放？需要懸掛什么橫幅及標(biāo)語嗎？Howmanypeoplewillattendthemeeting?Howtoputthecouncilboard?Isitnecessarytohangsomebannersandslogans?35、我們酒店有中餐廳、西餐廳，娛樂設(shè)施也非常齊全，夜總會(huì)、桑拿、桌球城都有。Ourhotelhaschineserestaurantandwesternrestaurant.Theentertainmentfacilitiesarealsoverycomplete,wehavenightclub,saunaandbilliardsroom.36、您與否適應(yīng)中國的天氣？DoyougetusedtothewhetherofChina?37、您與否喜歡中國的食物？DoyoulikeChinesefood?38、在中國生活與否習(xí)慣？DoyougetusedtothelifeinChina?39、深圳的生活及工作節(jié)奏如何？WhatdoyouthinkofthelifeandworkrhythminShenzhen?40、與否要去北京看奧運(yùn)？WillyougotoBeijingtowatchOlympicGamesin?41、常去其它國家出差或旅游嗎？Doyoualwaysgotoothercountriesonbusinessortravelling?42、請問貴公司公司名稱是什么？MayIhavethetitleofyourcompany?43、您的信用卡已通過期了，可否換一張呢？Yourcreditcardisoutofdate,canyouchangeanotherone?44、請問需要加軟床墊嗎？Doyouneedtoaddsoftmattress?45、但愿您在我們酒店住的開心，稍后能夠送水果到您的房間。Ihopeyouwillhaveagoodtimeinourhotel,Iwillsentfruittoyourroomlater.46、請問您的愛好是什么？MayIknowyourhobby?47、請問您喜歡吃哪些中國菜？DoyouhavefavorateChinesecuisines48、請問您對我們酒店的服務(wù)態(tài)度有什么意見？Doyouhavesomeadviceonourserviceattitude?Dial