2025年托?？荚囬喿x真題模擬模擬試卷：人工智能在零售領(lǐng)域的考試時(shí)間：______分鐘總分：______分姓名：______一、選擇題（本部分共30題，每題2分，共60分。請(qǐng)仔細(xì)閱讀每篇passage，并根據(jù)題目要求選擇最佳答案。）1.Accordingtothepassage,whichofthefollowingstatementsbestdescribestheprimarypurposeofusingartificialintelligenceinretail?A.Tocompletelyautomateallretailoperationsandeliminatehumanworkers.B.Toenhancecustomerexperiencebyprovidingpersonalizedrecommendationsandservices.C.Toreducecostsbyminimizingtheneedforphysicalstoresandstaff.D.Toincreasesalesbypredictingmarkettrendsandadjustinginventoryaccordingly.2.ThepassagementionsthatAIcananalyzecustomerdatatoimproveshoppingexperiences.Whichofthefollowingisanexampleofthis?A.AI-poweredvirtualrealityshoppingexperiences.B.Automatedcheckoutsystemsthatreducewaitingtimes.C.Personalizedemailmarketingcampaignsbasedonpurchasehistory.D.AI-driveninventorymanagementsystemsthatoptimizestocklevels.3.Accordingtothepassage,whatisoneofthemainchallengesofimplementingAIinretail?A.ThehighcostofdevelopingandmaintainingAIsystems.B.ThelackofskilledworkerstooperateandmanageAItechnologies.C.Theresistancefromcustomerswhoprefertraditionalshoppingmethods.D.ThedifficultyinintegratingAIwithexistingretailinfrastructure.4.ThepassagediscusseshowAIcanhelpretailerspredictmarkettrends.Whichofthefollowingstatementssupportsthisidea?A.AIsystemscananalyzesocialmediatrendstoforecastfutureproductdemands.B.AIcanidentifypatternsincustomerpurchasingbehaviortopredictfuturesales.C.AI-poweredanalyticscantrackcompetitorpricingstrategies.D.AIcansimulatemarketconditionstotesttheviabilityofnewproducts.5.Accordingtothepassage,whatisonebenefitofusingAIincustomerservice?A.AIchatbotscanhandlealargevolumeofcustomerinquiriessimultaneously.B.AIcanprovideemotionalsupporttocustomersduringtheirshoppingexperience.C.AIcanofferpersonalizeddiscountsandpromotionstocustomers.D.AIcanprocesscustomerfeedbacktoimproveproductquality.6.ThepassagementionsthatAIcanoptimizesupplychainoperations.Whichofthefollowingisanexampleofthis?A.AI-drivendeliverydronesthatcantransportgoodstocustomers'homes.B.AIsystemsthatpredictinventoryneedsandautomatereorderingprocesses.C.AI-poweredwarehousesthatuserobotstosortandpackageproducts.D.AIcannegotiatebetterdealswithsuppliersbasedonmarketanalysis.7.Accordingtothepassage,whatisoneoftheethicalconcernsrelatedtousingAIinretail?A.AIsystemsmayinadvertentlycollectandmisusecustomerdata.B.AIcancreatejoblossesbyreplacinghumanworkers.C.AI-drivenpricingstrategiesmayleadtounfaircompetition.D.AIcanbebiasedinitsrecommendations,favoringcertainproductsoverothers.8.ThepassagediscusseshowAIcanenhancein-storeexperiences.Whichofthefollowingisanexampleofthis?A.AI-poweredmirrorsthatsuggestcomplementaryproductsbasedonwhatthecustomeriswearing.B.Automatedkiosksthatallowcustomerstomakepurchaseswithoutassistance.C.AI-drivensecuritysystemsthatmonitorcustomerbehaviorinthestore.D.AIcangeneratepersonalizedshoppinglistsforcustomersbasedontheirpreferences.9.Accordingtothepassage,whatisoneofthewaysAIcanhelpretailersreducecosts?A.AIcanautomatetasksthatwouldotherwiserequirehumanlabor.B.AI-drivenenergymanagementsystemsthatreduceutilityexpenses.C.AIcanoptimizestorelayoutstoimprovecustomerflowandreducewaste.D.AIcannegotiatebetterleasetermswithpropertyowners.10.ThepassagementionsthatAIcanimproveinventorymanagement.Whichofthefollowingstatementssupportsthisidea?A.AIsystemscanpredictcustomerdemandtoensureoptimalstocklevels.B.AIcantrackinventoryinreal-timetopreventstockouts.C.AIcanautomatetherestockingprocesstoensureshelvesarealwaysfull.D.AIcananalyzesalesdatatoidentifyproductsthatareslow-moving.11.Accordingtothepassage,whatisoneofthebenefitsofusingAIinmarketing?A.AIcancreatepersonalizedmarketingcampaignsbasedoncustomerdata.B.AIcananalyzemarkettrendstoidentifynewproductopportunities.C.AIcanautomatesocialmediapostingtoincreasebrandvisibility.D.AIcantrackcustomerresponsestomarketingcampaignsinreal-time.12.ThepassagediscusseshowAIcanenhancecustomerloyalty.Whichofthefollowingisanexampleofthis?A.AI-drivenloyaltyprogramsthatofferpersonalizedrewardsbasedonpurchasehistory.B.AI-poweredcustomerservicethatresolvesissuesquicklyandefficiently.C.AIcansendtargetedpromotionstocustomerstoencouragerepeatpurchases.D.AIcananalyzecustomerfeedbacktoimproveproductofferings.13.Accordingtothepassage,whatisoneofthechallengesofusingAIincustomerservice?A.AIsystemsmaystruggletounderstandcomplexcustomerinquiries.B.AIchatbotscanprovideinconsistentresponsesduetomachinelearninglimitations.C.AIcanbeexpensivetoimplementandmaintain.D.AImaylacktheempathyneededtohandlesensitivecustomerissues.14.ThepassagementionsthatAIcanoptimizepricingstrategies.Whichofthefollowingisanexampleofthis?A.AIcanadjustpricesinreal-timebasedondemandandcompetition.B.AIcananalyzecustomerpricesensitivitytomaximizeprofits.C.AIcanidentifypriceoptimizationopportunitiestoreducecosts.D.AIcanpredictfuturepricetrendstoinformpricingdecisions.15.Accordingtothepassage,whatisoneofthewaysAIcanhelpretailersimprovecustomerengagement?A.AIcancreatepersonalizedshoppingexperiencesbasedoncustomerpreferences.B.AIcananalyzecustomerbehaviortoidentifyengagementopportunities.C.AIcanautomatecustomerinteractionstoensureconsistentengagement.D.AIcangeneratepersonalizedrecommendationstokeepcustomersinterested.16.ThepassagediscusseshowAIcanenhancesupplychaintransparency.Whichofthefollowingisanexampleofthis?A.AIcantrackthemovementofgoodsinreal-timetoprovidevisibilityintothesupplychain.B.AIcanpredictsupplychaindisruptionstoallowforproactivemeasures.C.AIcanoptimizelogisticstoreducedeliverytimesandcosts.D.AIcananalyzesupplierperformancetoensurequalityandreliability.17.Accordingtothepassage,whatisoneofthebenefitsofusingAIinlogistics?A.AIcanautomatewarehouseoperationstoincreaseefficiency.B.AIcanoptimizedeliveryroutestoreducetransportationcosts.C.AIcanpredictdeliverydelaystoinformcustomersandadjustplansaccordingly.D.AIcanmanageinventorylevelstoensureproductsarealwaysavailable.18.ThepassagementionsthatAIcanimprovecustomerexperiencethroughpersonalizedrecommendations.Whichofthefollowingisanexampleofthis?A.AIcansuggestproductsbasedonwhatthecustomerisbrowsing.B.AIcanrecommendproductsbasedonpastpurchases.C.AIcangeneratepersonalizedshoppinglistsforcustomers.D.AIcanprovideproductreviewsandratingstohelpcustomersmakedecisions.19.Accordingtothepassage,whatisoneofthechallengesofusingAIinpersonalizedmarketing?A.AImaystruggletounderstandcustomerpreferencesaccurately.B.AIcanbeexpensivetoimplementandmaintain.C.AImayinadvertentlycollectandmisusecustomerdata.D.AIcancreateprivacyconcernsforcustomers.20.ThepassagediscusseshowAIcanenhancein-storeexperiencesthroughinteractivedisplays.Whichofthefollowingisanexampleofthis?A.AI-poweredkiosksthatallowcustomerstobrowseproductsandmakepurchases.B.Interactivescreensthatprovideproductinformationandrecommendations.C.AI-drivenmirrorsthatsuggestcomplementaryproductsbasedonwhatthecustomeriswearing.D.AIcangeneratepersonalizedshoppinglistsforcustomersbasedontheirpreferences.21.Accordingtothepassage,whatisoneofthewaysAIcanhelpretailersimprovecustomerservice?A.AIchatbotscanhandlealargevolumeofcustomerinquiriessimultaneously.B.AIcanprovideemotionalsupporttocustomersduringtheirshoppingexperience.C.AIcanofferpersonalizeddiscountsandpromotionstocustomers.D.AIcanprocesscustomerfeedbacktoimproveproductquality.22.ThepassagementionsthatAIcanoptimizepricingstrategiestomaximizeprofits.Whichofthefollowingisanexampleofthis?A.AIcanadjustpricesinreal-timebasedondemandandcompetition.B.AIcananalyzecustomerpricesensitivitytoidentifyoptimalpricingpoints.C.AIcanpredictfuturepricetrendstoinformpricingdecisions.D.AIcanautomatepricingadjustmentstoensurecompetitiveness.23.Accordingtothepassage,whatisoneofthebenefitsofusingAIininventorymanagement?A.AIsystemscanpredictcustomerdemandtoensureoptimalstocklevels.B.AIcantrackinventoryinreal-timetopreventstockouts.C.AIcanautomatetherestockingprocesstoensureshelvesarealwaysfull.D.AIcananalyzesalesdatatoidentifyproductsthatareslow-moving.24.ThepassagediscusseshowAIcanenhancecustomerloyaltythroughpersonalizedmarketing.Whichofthefollowingisanexampleofthis?A.AIcancreatepersonalizedmarketingcampaignsbasedoncustomerdata.B.AIcananalyzemarkettrendstoidentifynewproductopportunities.C.AIcanautomatesocialmediapostingtoincreasebrandvisibility.D.AIcantrackcustomerresponsestomarketingcampaignsinreal-time.25.Accordingtothepassage,whatisoneofthechallengesofusingAIincustomerservice?A.AIsystemsmaystruggletounderstandcomplexcustomerinquiries.B.AIchatbotscanprovideinconsistentresponsesduetomachinelearninglimitations.C.AIcanbeexpensivetoimplementandmaintain.D.AImaylacktheempathyneededtohandlesensitivecustomerissues.26.ThepassagementionsthatAIcanoptimizesupplychainoperationstoreducecosts.Whichofthefollowingisanexampleofthis?A.AI-drivendeliverydronesthatcantransportgoodstocustomers'homes.B.AIsystemsthatpredictinventoryneedsandautomatereorderingprocesses.C.AI-poweredwarehousesthatuserobotstosortandpackageproducts.D.AIcannegotiatebetterdealswithsuppliersbasedonmarketanalysis.27.Accordingtothepassage,whatisoneoftheethicalconcernsrelatedtousingAIinretail?A.AIsystemsmayinadvertentlycollectandmisusecustomerdata.B.AIcancreatejoblossesbyreplacinghumanworkers.C.AI-drivenpricingstrategiesmayleadtounfaircompetition.D.AIcanbebiasedinitsrecommendations,favoringcertainproductsoverothers.28.ThepassagediscusseshowAIcanenhancein-storeexperiencesthroughinteractivedisplays.Whichofthefollowingisanexampleofthis?A.AI-poweredkiosksthatallowcustomerstobrowseproductsandmakepurchases.B.Interactivescreensthatprovideproductinformationandrecommendations.C.AI-drivenmirrorsthatsuggestcomplementaryproductsbasedonwhatthecustomeriswearing.D.AIcangeneratepersonalizedshoppinglistsforcustomersbasedontheirpreferences.29.Accordingtothepassage,whatisoneofthewaysAIcanhelpretailersimprovecustomerengagement?A.AIcancreatepersonalizedshoppingexperiencesbasedoncustomerpreferences.B.AIcananalyzecustomerbehaviortoidentifyengagementopportunities.C.AIcanautomatecustomerinteractionstoensureconsistentengagement.D.AIcangeneratepersonalizedrecommendationstokeepcustomersinterested.30.ThepassagementionsthatAIcanoptimizelogisticstoimproveefficiency.Whichofthefollowingisanexampleofthis?A.AIcanautomatewarehouseoperationstoincreaseefficiency.B.AIcanoptimizedeliveryroutestoreducetransportationcosts.C.AIcanpredictdeliverydelaystoinformcustomersandadjustplansaccordingly.D.AIcanmanageinventorylevelstoensureproductsarealwaysavailable.二、填空題（本部分共10題，每題2分，共20分。請(qǐng)根據(jù)passage內(nèi)容，填寫空格中的單詞或短語(yǔ)。）1.Artificialintelligencecansignificantly_______theshoppingexperiencebyprovidingpersonalizedrecommendationsandservices.2.OneofthemainchallengesofimplementingAIinretailisthe_______ofdevelopingandmaintainingthesesystems.3.AIcanhelpretailerspredictmarkettrendsbyanalyzing_______andsocialmediadata.4.UsingAIincustomerservicecanleadtomoreefficientand_______interactions.5.AIcanoptimizesupplychainoperationsbyautomatingtaskssuchasinventorymanagementandorderprocessing.6.OneoftheethicalconcernsrelatedtousingAIinretailisthepotentialfor_______inpricingstrategies.7.AIcanenhancein-storeexperiencesbyprovidinginteractivedisplaysthatofferproductinformationandrecommendations.8.AIcanimprovecustomerloyaltybycreatingpersonalizedmarketingcampaignsbasedoncustomerdata.9.AIcanoptimizepricingstrategiestomaximizeprofitsbyanalyzingcustomerpricesensitivityandmarkettrends.10.AIcanimprovecustomerengagementbycreatingpersonalizedshoppingexperiencesthatcatertoindividualpreferences.三、判斷題（本部分共10題，每題2分，共20分。請(qǐng)根據(jù)passage內(nèi)容，判斷下列陳述是否正確，正確的填“T”，錯(cuò)誤的填“F”。）1.Artificialintelligencecancompletelyautomateallretailoperations,eliminatingtheneedforhumanworkers.(F)2.AIcanenhancecustomerexperiencebyprovidingpersonalizedrecommendationsandservices.(T)3.ThemainchallengeofimplementingAIinretailisthehighcostofdevelopmentandmaintenance.(T)4.AIcanpredictmarkettrendsbyanalyzingcustomerdataandsocialmediatrends.(T)5.UsingAIincustomerservicecanleadtomoreefficientandeffectiveinteractions.(T)6.AIcanoptimizesupplychainoperationsbyautomatingtaskssuchasinventorymanagementandorderprocessing.(T)7.OneoftheethicalconcernsrelatedtousingAIinretailisthepotentialforbiasinpricingstrategies.(T)8.AIcanenhancein-storeexperiencesbyprovidinginteractivedisplaysthatofferproductinformationandrecommendations.(T)9.AIcanimprovecustomerloyaltybycreatingpersonalizedmarketingcampaignsbasedoncustomerdata.(T)10.AIcanoptimizepricingstrategiestomaximizeprofitsbyanalyzingcustomerpricesensitivityandmarkettrends.(T)四、簡(jiǎn)答題（本部分共5題，每題4分，共20分。請(qǐng)根據(jù)passage內(nèi)容，簡(jiǎn)要回答下列問(wèn)題。）1.Howcanartificialintelligenceenhancethecustomershoppingexperience?Artificialintelligencecanenhancethecustomershoppingexperiencebyprovidingpersonalizedrecommendationsandservices.AIcananalyzecustomerdatatounderstandpreferencesandbrowsinghistory,allowingretailerstooffertailoredproductsuggestions,targetedpromotions,andcustomizedshoppingexperiences.Additionally,AI-poweredchatbotsandvirtualassistantscanprovideimmediatecustomersupport,answeringinquiriesandresolvingissuesquicklyandefficiently.2.WhataresomeofthemainchallengesofimplementingAIinretail?SomeofthemainchallengesofimplementingAIinretailincludethehighcostofdevelopmentandmaintenance,thelackofskilledworkerstooperateandmanageAItechnologies,andtheresistancefromcustomerswhoprefertraditionalshoppingmethods.Additionally,thereareethicalconcernsrelatedtodataprivacyandthepotentialforbiasinAIalgorithms.IntegratingAIwithexistingretailinfrastructurecanalsobecomplexandrequiresignificanttimeandresources.3.HowcanAIhelpretailerspredictmarkettrends?AIcanhelpretailerspredictmarkettrendsbyanalyzingcustomerdata,salespatterns,andsocialmediatrends.AIsystemscanidentifypatternsandcorrelationsthatmaynotbeapparenttohumananalysts,allowingretailerstoforecastfutureproductdemandsandadjusttheirstrategiesaccordingly.Thiscanhelpretailersstayaheadofthecompetitionbyidentifyingemergingtrendsandadaptingtheirofferingstomeetcustomerneeds.4.WhataresomebenefitsofusingAIincustomerservice?SomebenefitsofusingAIincustomerserviceincludeincreasedefficiency,improvedcustomersatisfaction,andreducedoperationalcosts.AI-poweredchatbotsandvirtualassistantscanhandlealargevolumeofcustomerinquiriessimultaneously,providingquickandaccurateresponses.Thiscanleadtofasterresolutionofissuesandamorepositivecustomerexperience.Additionally,AIcananalyzecustomerfeedbacktoidentifyareasforimprovement,helpingretailerstoenhancetheirproductsandservices.5.HowcanAIoptimizesupplychainoperations?AIcanoptimizesupplychainoperationsbyautomatingtaskssuchasinventorymanagement,orderprocessing,andlogisticsplanning.AIsystemscanpredictinventoryneedsbasedonsalesdataandmarkettrends,ensuringthatretailershavetherightproductsinstockattherighttime.Additionally,AIcanoptimizedeliveryroutestoreducetransportationcostsandimprovedeliverytimes.Bystreamliningtheseprocesses,AIcanhelpretailersreducewaste,improveefficiency,andenhanceoverallsupplychainperformance.本次試卷答案如下一、選擇題答案及解析1.B.Toenhancecustomerexperiencebyprovidingpersonalizedrecommendationsandservices.解析：文章主要強(qiáng)調(diào)AI在零售領(lǐng)域的應(yīng)用是為了提升顧客體驗(yàn)，通過(guò)個(gè)性化推薦和服務(wù)來(lái)實(shí)現(xiàn)。2.C.Personalizedemailmarketingcampaignsbasedonpurchasehistory.解析：文章提到AI通過(guò)分析顧客數(shù)據(jù)來(lái)改善購(gòu)物體驗(yàn)，個(gè)性化郵件營(yíng)銷是基于購(gòu)買歷史的，符合這一描述。3.A.ThehighcostofdevelopingandmaintainingAIsystems.解析：文章指出實(shí)施AI的主要挑戰(zhàn)之一是開發(fā)和維護(hù)AI系統(tǒng)的成本高。4.B.AIcanidentifypatternsincustomerpurchasingbehaviortopredictfuturesales.解析：文章提到AI通過(guò)分析顧客購(gòu)買行為來(lái)預(yù)測(cè)未來(lái)銷售趨勢(shì)，這一選項(xiàng)符合這一描述。5.A.AIchatbotscanhandlealargevolumeofcustomerinquiriessimultaneously.解析：文章提到AI在客戶服務(wù)中的一個(gè)好處是AI聊天機(jī)器人可以同時(shí)處理大量顧客咨詢。6.B.AIsystemsthatpredictinventoryneedsandautomatereorderingprocesses.解析：文章提到AI可以通過(guò)預(yù)測(cè)庫(kù)存需求并自動(dòng)重新訂購(gòu)流程來(lái)優(yōu)化供應(yīng)鏈運(yùn)營(yíng)。7.A.AIsystemsmayinadvertentlycollectandmisusecustomerdata.解析：文章指出使用AI在零售中的一個(gè)倫理問(wèn)題是AI系統(tǒng)可能會(huì)無(wú)意中收集和濫用顧客數(shù)據(jù)。8.A.AI-poweredmirrorsthatsuggestcomplementaryproductsbasedonwhatthecustomeriswearing.解析：文章提到AI可以通過(guò)提供互動(dòng)展示來(lái)增強(qiáng)店內(nèi)體驗(yàn)，AI驅(qū)動(dòng)的鏡子根據(jù)顧客穿著建議互補(bǔ)產(chǎn)品。9.A.Toautomatetasksthatwouldotherwiserequirehumanlabor.解析：文章提到AI可以通過(guò)自動(dòng)化原本需要人工的任務(wù)來(lái)幫助零售商降低成本。10.A.AIsystemscanpredictcustomerdemandtoensureoptimalstocklevels.解析：文章提到AI可以通過(guò)預(yù)測(cè)顧客需求來(lái)確保最佳庫(kù)存水平。11.A.AIcancreatepersonalizedmarketingcampaignsbasedoncustomerdata.解析：文章提到使用AI在營(yíng)銷中的一個(gè)好處是AI可以根據(jù)顧客數(shù)據(jù)創(chuàng)建個(gè)性化營(yíng)銷活動(dòng)。12.A.AI-drivenloyaltyprogramsthatofferpersonalizedrewardsbasedonpurchasehistory.解析：文章提到AI可以通過(guò)提供個(gè)性化獎(jiǎng)勵(lì)的忠誠(chéng)度計(jì)劃來(lái)增強(qiáng)顧客忠誠(chéng)度。13.A.AIsystemsmaystruggletounderstandcomplexcustomerinquiries.解析：文章指出使用AI在客戶服務(wù)中的一個(gè)挑戰(zhàn)是AI系統(tǒng)可能難以理解復(fù)雜的顧客咨詢。14.A.AIcanadjustpricesinreal-timebasedondemandandcompetition.解析：文章提到AI可以通過(guò)根據(jù)需求和競(jìng)爭(zhēng)實(shí)時(shí)調(diào)整價(jià)格來(lái)優(yōu)化定價(jià)策略。15.A.AIcancreatepersonalizedshoppingexperiencesbasedoncustomerpreferences.解析：文章提到AI可以通過(guò)根據(jù)顧客偏好創(chuàng)建個(gè)性化購(gòu)物體驗(yàn)來(lái)提高顧客參與度。16.A.AIcantrackthemovementofgoodsinreal-timetoprovidevisibilityintothesupplychain.解析：文章提到AI可以通過(guò)實(shí)時(shí)跟蹤貨物移動(dòng)來(lái)提供供應(yīng)鏈的可見性。17.A.AIcanautomatewarehouseoperationstoincreaseefficiency.解析：文章提到使用AI在物流中的一個(gè)好處是AI可以自動(dòng)化倉(cāng)庫(kù)操作以提高效率。18.A.AIcansuggestproductsbasedonwhatthecustomerisbrowsing.解析：文章提到AI可以通過(guò)根據(jù)顧客瀏覽的內(nèi)容建議產(chǎn)品來(lái)改善顧客體驗(yàn)。19.A.AImaystruggletounderstandcustomerpreferencesaccurately.解析：文章指出使用AI在個(gè)性化營(yíng)銷中的一個(gè)挑戰(zhàn)是AI可能難以準(zhǔn)確理解顧客偏好。20.B.Interactivescreensthatprovideproductinformationandrecommendations.解析：文章提到AI可以通過(guò)提供產(chǎn)品信息和推薦的互動(dòng)屏幕來(lái)增強(qiáng)店內(nèi)體驗(yàn)。21.A.AIchatbotscanhandlealargevolumeofcustomerinquiriessimultaneously.解析：文章提到使用AI可以幫助零售商改善顧客服務(wù)，AI聊天機(jī)器人可以同時(shí)處理大量顧客咨詢。22.A.AIcanadjustpricesinreal-timebasedondemandandcompetition.解析：文章提到AI可以通過(guò)根據(jù)需求和競(jìng)爭(zhēng)實(shí)時(shí)調(diào)整價(jià)格來(lái)優(yōu)化定價(jià)策略。23.A.AIsystemscanpredictcustomerdemandtoensureoptimalstocklevels.解析：文章提到使用AI在庫(kù)存管理中的一個(gè)好處是AI系統(tǒng)可以預(yù)測(cè)顧客需求以確保最佳庫(kù)存水平。24.A.AIcancreatepersonalizedmarketingcampaignsbasedoncustomerdata.解析：文章提到AI可以通過(guò)根據(jù)顧客數(shù)據(jù)創(chuàng)建個(gè)性化營(yíng)銷活動(dòng)來(lái)增強(qiáng)顧客忠誠(chéng)度。25.A.AIsystemsmaystruggletounderstandcomplexcustomerinquiries.解析：文章指出使用AI在客戶服務(wù)中的一個(gè)挑戰(zhàn)是AI系統(tǒng)可能難以理解復(fù)雜的顧客咨詢。26.B.AIsystemsthatpredictinventoryneedsandautomatereorderingprocesses.解析：文章提到AI可以通過(guò)預(yù)測(cè)庫(kù)存需求并自動(dòng)重新訂購(gòu)流程來(lái)優(yōu)化供應(yīng)鏈運(yùn)營(yíng)。27.A.AIsystemsmayinadvertentlycollectandmisusecustom