空乘英文考試題庫及答案

一、單項(xiàng)選擇題（每題2分，共10題）1.“Fastenyourseatbelt”的意思是（）A.打開遮光板B.系好安全帶C.調(diào)整座椅靠背答案：B2.Theflightattendantmightsay“Welcomeaboard”at（）.A.boardingtimeB.landingtimeC.duringtheflight答案：A3.Whichwordmeans“緊急出口”inEnglish?（）A.EmergencyexitB.EntranceC.Gate答案：A4.“Pleaseputyourluggageintheoverheadcompartment”中的“overheadcompartment”指（）A.座位下方B.頭頂行李架C.行李艙答案：B5.“Wewillbetakingoffshortly”中的“takingoff”的意思是（）A.降落B.起飛C.滑行答案：B6.Ifapassengerwantssomewater,theflightattendantmaysay（）A.Hereyouare.B.Thankyou.C.Goodbye.答案：A7.Theoppositeof“smoothflight”is（）A.roughflightB.longflightC.shortflight答案：A8.“Flightattendant”canalsobecalled（）A.stewardB.pilotC.captain答案：A9.“Pleaseturnoffyourmobilephone”中的“turnoff”意思是（）A.打開B.關(guān)閉C.調(diào)整答案：B10.Whenthereisturbulence,theflightattendantwillsay（）A.Pleasebeseatedandfastenyourseatbelt.B.Youcanwalkaround.C.Openthewindow.答案：A二、多項(xiàng)選擇題（每題2分，共10題）1.Whichofthefollowingarecommonphrasesusedbyflightattendants?（）A.MayIseeyourboardingpass?B.Enjoyyourflight.C.Howareyoutoday?D.IsthereanythingIcandoforyou?答案：ABD2.Thingsthatflightattendantsmaycheckbeforetake-offinclude（）A.SeatbeltsB.TraytablesC.WindowshadesD.Passengers'IDcards答案：ABC3.Whichwordscanbeusedtodescribein-flightservice?（）A.AttentiveB.EfficientC.RudeD.Courteous答案：ABD4.Thefollowingitemsareusuallyprovidedontheplane（）A.BlanketsB.PillowsC.MagazinesD.Toothbrushes答案：ABC5.Flightattendantsneedtobeproficientin（）A.EnglishB.First-aidskillsC.EmergencyproceduresD.Cookingskills答案：ABC6.Whichofthefollowingaresafetyinstructions?（）A.Howtouseoxygenmasks.B.Wherethelifevestsarelocated.C.Howtoopentheemergencyexit.D.Howtoorderfood.答案：ABC7.Whendealingwithpassengers,flightattendantsshouldbe（）A.PatientB.ImpatientC.FriendlyD.Aggressive答案：AC8.Signsontheplanemayinclude（）A.NosmokingB.FastenseatbeltC.ExitD.Welcome答案：ABC9.Equipmentthatflightattendantsmayuseduringtheflightinclude（）A.TrolleysB.HeadsetsC.FireextinguishersD.Coffeemakers答案：ACD10.Flightattendantsmayneedtoassistpassengerswith（）A.StowingluggageB.FindingseatsC.FillingoutformsD.Flyingtheplane答案：ABC三、判斷題（每題2分，共10題）1.“Landing”isthesameas“take-off”.（）答案：False2.Flightattendantsdon'tneedtoknowanyfirst-aidknowledge.（）答案：False3.“Windowshade”isapartoftheplaneseat.（）答案：True4.Passengerscanalwaysusetheirmobilephonesduringtheflight.（）答案：False5.Theflightattendantisresponsibleforflyingtheplane.（）答案：False6.Therearenoblanketsonmostflights.（）答案：False7.“Steward”and“flightattendant”havethesamemeaning.（）答案：True8.Flightattendantsdon'tneedtocheckseatbeltsduringtheflight.（）答案：False9.“Emergencyexit”isonlyfordecoration.（）答案：False10.Flightattendantsshouldbepolitetopassengers.（）答案：True四、簡答題（每題5分，共4題）1.Whatarethemaindutiesofaflightattendant?答案：Themaindutiesincludeensuringpassengers'safety,providingin-flightservicesuchasservingfoodanddrinks,answeringpassengers'questions,andhandlingemergencies.2.Whatshouldflightattendantsdowhenthereisturbulence?答案：Flightattendantsshouldaskpassengerstobeseatedandfastentheirseatbelts,andmayalsomakeannouncementstoinformpassengersaboutthesituation.3.Listthreeitemsthatflightattendantsusuallycheckbeforetake-off.答案：Seatbelts,traytables,windowshades.4.Whatlanguagesareflightattendantsusuallyrequiredtoknow?答案：FlightattendantsareusuallyrequiredtoknowEnglishatleast,andsometimesotherlanguagesdependingontheflightroutes.五、討論題（每題5分，共4題）1.Howcanflightattendantsbetterdealwithdifficultpassengers?答案：Flightattendantscanstaycalm,listentopassengers'complaintspatiently,explainthingsclearlyandofferreasonablesolutions.2.Whyissafetytrainingimportantforflightattendants?答案：Safetytrainingisimportantbecauseflightattendantsneedtoensurepassengers'safetyduringemergenciesliketurbulence,fireoremergencylandings.3.Whatcanflightattendantsdotoimprovethein-flightservice?答案：Flightattendantscanbemoreattentive,anticipatepassengers'needs,andimprovetheircommunicationskills.4.Howdoesgoodcommunicationbetween