2026年托業(yè)考試聽力模擬測試及答案考試時長：120分鐘滿分：100分試卷名稱：2026年托業(yè)考試聽力模擬測試及答案考核對象：托業(yè)考試備考者（中等級別）題型分值分布：-判斷題（總共10題，每題2分）總分20分-單選題（總共10題，每題2分）總分20分-多選題（總共10題，每題2分）總分20分-案例分析（總共3題，每題6分）總分18分-論述題（總共2題，每題11分）總分22分總分：100分---一、判斷題（每題2分，共20分）請判斷下列陳述是否正確，正確填“T”，錯誤填“F”。1.Thespeakerisrecommendingahotelforbusinesstrips.2.Theconversationistakingplaceinarestaurant.3.Thewomanisaskingforadiscountonapurchase.4.Themaniscomplainingaboutthecompany’stransportationpolicy.5.Thedialogueisaboutbookingaflight.6.Thewomanisinquiringaboutajobapplicationstatus.7.Themanisdiscussingaprojectdeadlinewithhiscolleague.8.Theconversationisaboutabankaccountissue.9.Thespeakerisgivingdirectionstoamuseum.10.Thedialogueisbetweenacustomerandasalesperson.---二、單選題（每題2分，共20分）請選擇最符合題意的選項。1.Whatisthemaintopicoftheconversation?A.AbusinessmeetingagendaB.AhotelreservationprocessC.AtravelitinerarydiscussionD.Acompanypolicyreview2.Wheredoesthedialoguelikelytakeplace?A.Anairportcheck-incounterB.AcorporateofficelobbyC.AhotelreceptiondeskD.Atrainstationplatform3.Whatisthewoman’sprimaryconcern?A.ThepriceoftheproductB.ThedeliverytimeoftheserviceC.ThequalityoftheitemD.Theavailabilityoftheitem4.Howdoesthemanfeelaboutthetransportationoption?A.SatisfiedwiththecurrentarrangementB.DissatisfiedwiththelackofflexibilityC.IndifferentaboutthechangesD.Confusedabouttheschedule5.Whatisthepurposeofthecall?A.TocancelapreviousreservationB.ToconfirmaflightbookingC.TorequestarefundforaserviceD.Toapologizeforamissedmeeting6.Whatistheman’srequestregardingthejobapplication?A.TorescheduleaninterviewB.ToreceiveasalaryadjustmentC.TogetfeedbackonhisresumeD.Toinquireaboutthenextsteps7.Whatisthedeadlinefortheproject?A.NextMondayB.ThisFridayC.TheendofthemonthD.Bytheendofnextweek8.Whatistheissuewiththebankaccount?A.AdepositdelayB.AnincorrecttransactionfeeC.AmissingstatementD.Apasswordresetrequirement9.Howdoesthespeakerdescribethemuseum’slocation?A.NearthecitycenterB.AcrosstheriverC.BehindthelibraryD.Nexttothetrainstation10.Whatisthesalespersonoffering?A.AloyaltydiscountB.AfreetrialperiodC.Alimited-timepromotionD.Abulkpurchasediscount---三、多選題（每題2分，共20分）請選擇所有符合題意的選項。1.Whatdetailsarediscussedaboutthehotel?A.TheroomavailabilityB.TheproximitytobusinesscentersC.ThemealplanoptionsD.Thecancellationpolicy2.Whatarethereasonsfortheman’sdissatisfactionwithtransportation?A.ThelimitedroutesB.ThehighcostC.ThelongwaitingtimesD.Thelackofeveningservices3.Whatinformationdoesthewomanprovideabouttheproduct?A.ThecoloroptionsB.ThewarrantyperiodC.ThepricerangeD.Theshippingcosts4.Whatarethekeypointsinthejobapplicationdiscussion?A.TherequiredqualificationsB.TheexpectedsalaryC.TheinterviewformatD.Thestartdate5.Whatarethedetailsabouttheprojectdeadline?A.ItisateameffortB.ItistiedtoaclientrequestC.ItisflexibleD.Itisnon-negotiable6.Whatarethepossiblesolutionstothebankaccountissue?A.ContactingthebranchB.OnlineaccountverificationC.UpdatingthepasswordD.Submittinganewform7.Whatarethelandmarksmentionedinthedirections?A.TheriverB.ThelibraryC.TheclocktowerD.Thesupermarket8.Whatarethetermsofthesalespromotion?A.A10%discountB.FreeshippingC.Abuy-one-get-oneofferD.Amoney-backguarantee9.Whatarethecommonconcernsaboutthetransportationpolicy?A.Thecost-effectivenessB.TheenvironmentalimpactC.ThesafetymeasuresD.Thepunctuality10.Whatarethestepstoresolvethecustomer’sissue?A.EscalatingtoamanagerB.OfferingareplacementC.ProvidingarefundD.Explainingthepolicy---四、案例分析（每題6分，共18分）案例1：場景：一位客戶（Woman）向客服（Man）投訴公司班車延誤，要求解決方案。對話片段：-Woman:"I’vebeenwaitingforthebusfor30minutes,andit’sstillnothere.Canyoutellmewhenitwillarrive?"-Man:"Iapologizeforthedelay.Thedriverisstuckintraffic.Heshouldbeherein15minutes.Wouldyoulikemetoarrangeataxiforyou?"-Woman:"Yes,please.AndI’dliketoknowifIcangetarefundforthisinconvenience."-Man:"Certainly.I’llprocessyourrefundimmediately.Thankyouforyourpatience."問題：1.Whatisthemainissue?2.Whatistheproposedsolution?3.Whatisthecustomer’srequest?案例2：場景：一位求職者（Woman）詢問招聘經(jīng)理（Man）關于面試流程。對話片段：-Woman:"Ireceivedyouremailabouttheinterview.Couldyoupleaseclarifytheformat?Isitapanelintervieworone-on-one?"-Man:"Itwillbeaone-on-oneinterviewwiththehiringmanager.Thedurationisabout30minutes.Pleaseprepareyourresumeandabriefself-introduction."-Woman:"Thankyou.Whatarethekeycompetenciestheyarelookingfor?"-Man:"Strongcommunicationskillsandproblem-solvingabilities.Also,experienceinprojectmanagementisaplus."問題：1.Whatistheformatoftheinterview?2.Howlongwilltheinterviewlast?3.Whatskillsareemphasized?案例3：場景：一位顧客（Woman）咨詢酒店前臺（Man）關于健身房的使用規(guī)則。對話片段：-Woman:"I’dliketousethegym,butI’mnotsureifIneedaseparatemembership."-Man:"Allguestshaveaccesstothegymforfree.However,youmustbookatimeslotinadvance.Thehoursarefrom6AMto10PM."-Woman:"Great.Doyouhaveanyfitnessclassesscheduledtoday?"-Man:"Yes,wehaveyogaat7PMandaspinningclassat8PM.Youcanjoinwithoutbooking."問題：1.Isthegymincludedinthehotelstay?2.Whatarethegymoperatinghours?3.Whataretheavailablefitnessclasses?---五、論述題（每題11分，共22分）論述1：場景：一位商務旅客（Woman）在酒店前臺（Man）處預訂房間，詢問設施和服務。對話片段：-Woman:"I’dliketobookaroomforthreenights.Couldyoutellmeabouttheamenities?"-Man:"Certainly.WeofferfreeWi-Fi,amini-fridge,andacoffeemachine.Theroomalsoincludesaflat-screenTVandairconditioning."-Woman:"Whataboutbreakfast?Isitincluded?"-Man:"Yes,ourhotelprovidesacomplimentarybuffetbreakfast.It’sservedfrom6:30AMto10:00AM."-Woman:"Great.Anddoyouhaveabusinesscenterformeetings?"-Man:"Absolutely.Wehaveafullyequippedconferenceroomavailableforrent."問題：請分析該對話中，酒店前臺如何有效地滿足客戶需求并促成預訂。論述2：場景：一位求職者（Man）在電話中與人力資源經(jīng)理（Woman）討論工作職責。對話片段：-Man:"I’minterestedinthemarketingposition.Couldyoudescribethedailytasks?"-Woman:"Certainly.You’llberesponsibleforsocialmediamanagement,contentcreation,andanalyzingcampaignperformance.Wealsoexpectyoutocollaboratewiththedesignteam."-Man:"Whataboutthereportingstructure?"-Woman:"You’llreportdirectlytothemarketingdirector.Theteamissmall,socommunicationiskey."-Man:"Soundschallengingbutexciting.Whataretheperformancemetrics?"-Woman:"Wetrackengagementrates,conversionrates,andROI.Successwillbemeasuredbymeetingquarterlytargets."問題：請分析該對話中，人力資源經(jīng)理如何清晰地傳達職位要求，并吸引求職者。---標準答案及解析---一、判斷題答案1.T2.F3.T4.T5.F6.T7.T8.F9.T10.T解析：1.T-Thespeakermentionsbusinesstravelneeds,aligningwithhotelrecommendations.2.F-Thesettingisimpliedtobeanofficeorcallcenter,notarestaurant.3.T-Thewomanexplicitlyasksforadiscount.4.T-Themanexpressesdissatisfactionwithtransportationpolicies.5.F-Thefocusisonajobapplication,notflights.6.T-Thewomandiscussesherapplicationstatus.7.T-Themanmentionsaprojectdeadline.8.F-Theconversationisaboutajob,notabankaccount.9.T-Thespeakergivesmuseumdirections.10.T-Thedialogueisbetweenacustomerandsalesperson.---二、單選題答案1.B2.C3.A4.B5.B6.C7.B8.B9.C10.C解析：1.B-Thehotelreservationcontextiscentral.2.C-Ahotelreceptionisthemostlikelylocation.3.A-Priceistherepeatedconcern.4.B-Theman’stonesuggestsdissatisfaction.5.B-Flightconfirmationistheprimarytopic.6.C-Themanasksforfeedbackonhisresume.7.B-"ThisFriday"isexplicitlymentioned.8.B-Atransactionfeeissueisimplied.9.C-"Behindthelibrary"isthedescribedlocation.10.C-Alimited-timepromotionismentioned.---三、多選題答案1.A,B,C2.A,B,C3.A,B,C4.A,B,C5.A,B,D6.A,B,C7.A,B,C8.A,B,C9.A,B,C10.A,B,C解析：1.A,B,C-Hoteldetailsincluderoomavailability,businessproximity,andmealplans.2.A,B,C-Themanciteslimitedroutes,highcost,andlongwaits.3.A,B,C-Thewomandiscussescolor,warranty,andprice.4.A,B,C-Thediscussioncoversqualifications,salary,andinterviewformat.5.A,B,D-Theprojectisteam-based,tiedtoclientneeds,andnon-negotiable.6.A,B,C-Solutionsincludebranchcontact,onlineverification,andpasswordupdates.7.A,B,C-Landmarksincludetheriver,library,andclocktower.8.A,B,C-Promotiontermsincludediscount,freeshipping,andbuy-one-get-one.9.A,B,C-Concernsarecost,environmentalimpact,andsafety.10.A,B,C-Stepsincludeescalation,replacement,andrefund.---四、案例分析答案案例11.Themainissueisthebusdelay.2.Theproposedsolutionisataxiarrangement.3.Thecustomerrequestsarefund.解析：Thecustomer’sfrustrationisclear,andthemanaddressesitbyofferingataxiandprocessingarefund,demonstratingcustomerservicebestpractices.案例21.Theinterviewformatisone-on-one.2.Thedurationis30minutes.3.Keycompetenciesarecommunicationandproblem-solving.解析：Themanagerprovidesstructuredinformation,helpingthecandidatepreparewhileemp