《城市軌道交通客服英語(yǔ)》-Project2 Task3_第1頁(yè)
《城市軌道交通客服英語(yǔ)》-Project2 Task3_第2頁(yè)
《城市軌道交通客服英語(yǔ)》-Project2 Task3_第3頁(yè)
《城市軌道交通客服英語(yǔ)》-Project2 Task3_第4頁(yè)
《城市軌道交通客服英語(yǔ)》-Project2 Task3_第5頁(yè)
已閱讀5頁(yè),還剩28頁(yè)未讀, 繼續(xù)免費(fèi)閱讀

下載本文檔

版權(quán)說(shuō)明:本文檔由用戶(hù)提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)

文檔簡(jiǎn)介

PartIDialoguePartIIusefulexpressionPartIIITextPartIVexercisecontentTeachingobjective1.Abilityobjective(1)Beabletoresolvethetrouble.能夠解決問(wèn)題(2)BeabletoreadandcomprehendshortpassagesrelatedtoequipmentoftheTrainDoororPSD能夠閱讀和理解與列車(chē)門(mén)或PSD設(shè)備相關(guān)的短文2.KnowledgeObjective(1)Masterwords,phrasesandusefulsentencesrelatedtoemergencyservice.掌握與應(yīng)急服務(wù)有關(guān)的詞匯、短語(yǔ)和有用的句子(2)LearnspecifictermsabouttheTrainDoororPSD.學(xué)習(xí)車(chē)門(mén)或PSD的具體術(shù)語(yǔ)3.Qualityobjective(1)Abidebytherulesandregulations,sticktothepost遵章守紀(jì)、堅(jiān)守崗位(2)Beresponsibleandconscientious認(rèn)真負(fù)責(zé)、履行崗位職責(zé)TaskdescriptionWhenthesubwaytrainarrivedatthestation,aparentwithachildinhisarmswasabouttogetoffthetrain.Atthemomentofopeningthedoor,thechild'shandpressedagainstthedoorandwascaughtinthecrackofthedoorasthedooropened.地鐵列車(chē)到站后,一名懷抱小朋友的家長(zhǎng)正準(zhǔn)備下車(chē),在開(kāi)門(mén)瞬間,由于小朋友的小手緊貼車(chē)門(mén),隨著車(chē)門(mén)開(kāi)啟,被帶動(dòng)夾在了車(chē)門(mén)縫隙中。1.Atthispoint,asanattendantontheplatform,whatshouldyousaytokeepthechildcalm?此時(shí),作為一名地鐵車(chē)站站務(wù)員,你應(yīng)該怎么說(shuō)讓小孩保持冷靜?2.Whatshouldyoudohelpthechildgetoutofthetrouble?你應(yīng)該做些什么來(lái)幫助孩子擺脫困境?3.Whatshouldyoudoiftheparentrequestcompensation?如果父母要求賠償,你應(yīng)該怎么做?PartIDialoguePoint1GettingcaughtbythetraindoororPSDDialogueAPassenger:

Whyaretherelightsflashingbeforethedoorcloses?StationAttendant:

Theflashinglightmeansthatthetraindoorisabouttoclose.Passenger:CanIrushinthen.StationAttendant:Foryoursafety'ssake,pleasedonotdothis.Passenger:What'sthematter?StationAttendant:Thegaptimebeforeclosingdoorsisveryshort,andyoumaygetcaught.Passenger:Okay.Point1GettingcaughtbythetraindoororPSDDialogueBPassenger:Whyisthereasoundbeforethedoorcloses?StationAttendant:ThesoundmeansthatPSDisabouttocloseandtrainwillsoondepart.Passenger:Sowhichoneclosesfirst,thetraindoororPSD?StationAttendant:

WeclosePSDfirst.Passenger:

ThenIcanrushin.StationAttendant:Thegaptimebeforeclosingdoorsisveryshort,whichisverydangerous.Passenger:Okay.Point1GettingcaughtbythetraindoororPSDDialogueCPassenger:IsthespacebetweenthetraindoorandPSDverysmall?StationAttendant:Yes.Passenger:SowhatshouldIdoifIgetcaught?.StationAttendant:Keepcalm.Traindoorbeingjammedisdetectedandthetrainwillnotdepart.Passenger:

WhatifIamnotdetected?StationAttendant:

Thestationattendantwillalsoconfirmagainifthereareanyobstaclesbeforeissuingthedeparturecommand.Passenger:Thankyou.Youworkverycarefully.Point1GettingcaughtbythetraindoororPSDDialogueDPassenger:

Hello,mybackpackhasbeenstuckoutsidethedoorStaff:

MayIaskwhichstationwasyourbackpackstuckoutside?Passenger:

IgotonthetrainattheZhongLouStationStaff:Canyoudescribetheappearanceofyourbackpack?Passenger:

It'sablackbackpackwithathermosandseveralbooksinsideStaff:Okay,IhavecontactedthestationattendantattheZhongLouStation.Youcangotothepassengercentertotakeyourbackpack.Passenger:

Thankyouverymuch!Point1GettingcaughtbythetraindoororPSDHigh-leveldialoguePassenger:Pleasehelpme!MycoatgotstuckinthetraindoorStaff:Pleasetakeoffyourcoatfirstincaseofdanger.Atwhatstationwereyoucaughtinthedoorandinwhatdirectionwasthetrainheading?Passenger:

IgotstuckattheZhongLouStation.IwantedtogetoffatthenextStation,BeiDajie,butthedooronthissidewasnotopen.Staff:Whichcarriageareyouin?Pleasetellusthenumberofthedoor.Passenger:Thedoornumberisnumber2incarriage5.Staff:Wehaveconfirmedtheaccidentdoor.Becausethedoorwillnotbeopenedinthenextfewstops,wehaveinformedrelevantpersonneltocometotherescue,pleasewaitinthetrain.Donotopenthedoorandtakeothermeasures.Passenger:OK,thankyouverymuch.Point2RescuingandcomfortingpassengersDialogueAPassenger:Pleasehelpme!Igotstuckinthetraindoor.StationAttendant:Don'tbeafraid,howareyoufeelingnow?Passenger:Ifeelalittlepaininmyfeet.StationAttendant:Ourstaffarerushinghere,pleasebepatient.Passenger:Okay.StationAttendant:Don'tworry,Iwillbeherewithyou.Passenger:Youaretookind.Point2RescuingandcomfortingpassengersDialogueBPassenger:Help,mylegiscaughtintheshieldingdoor.StationAttendant:Don'tworry,thetrainwon'tdepartnow,youwon'tbeindangerPassenger:Okay,thenIcanrestassured.StationAttendant:LetmeopenPSDforyou.Howisyourleg?Passenger:Mylegsareabitnumb.StationAttendant:ThenI'llhelpyourestonyourseat.Passenger:Okay,thankyou.Point2RescuingandcomfortingpassengersDialogueCPassenger:Help,myheadiscaughtintheshieldingdoor.StationAttendant:Don'tworry,I'llhelpyouopenthedoornowPassenger:Thankyouverymuch.StationAttendant:HowdoyoufeelnowPassenger:Ifeelabitdizzy.StationAttendant:Doyouneedmetocallanambulance.Passenger:No,thankyou.Point2RescuingandcomfortingpassengersDialogueDPassenger:Helpme!IgotcaughtbythePSD.StationAttendant:Don'tworry!Wecanhandlethis!(Totraindriver:)HeadingtoZhongLouStation,No.2PSDshutdownfailure

isfound.ApassengerwastrappedbetweenthePSDandthedoor.PleasereopenthePSD.Driver:Isee.I'veturnedthePSDbackon.Passenger:Thegapbetweenopeningandclosingistooshort.Iwasscaredtodeath.StationAttendant:Sorry,thegapbetweenthedoorandthePSDopeningandclosingislimited.Foryoursafety,pleasemakepreparationsinadvance.DonotgetoutofthetrainwhenthePSDisturnedoff.Thankyouforyourcooperation.Passenger:OK,I'llbemorecarefulnexttime.Thankyouforyourhelp.StationAttendant:You'rewelcome.Thankyouforyoursupport.GoodbyePoint2RescuingandcomfortingpassengersHigh-leveldialoguePassenger:Ah,myhandiscaughtinPSD.StationAttendant:Don'tworry,I'llhelpyouopenitnowPassenger:Myhandseemstobebleeding.StationAttendant:Letmegetyouaband-aid.Passenger:Thankyou,butIfeellikemyhandismoreseriousthanitlooks.StationAttendant:Yes,yourhandhasswollenup.Letmetakeyoutotheinfirmaryforemergencytreatment.Passenger:Thankyou.StationAttendant:Pleasedon'tmentionit.Comewithmeandletthedoctorconfirmyourinjury.Passenger:Okay,thankyou.PartIIUsefulsentencesIamcaughtbythePSD/AGM.我被屏蔽門(mén)/閘機(jī)夾住了。Dearpassengers,thetrainisarriving,foryouandothers'safety,pleasewaitinline.Thankyouforyourcooperation!各位乘客,列車(chē)即將進(jìn)站,為了您和他人的安全,請(qǐng)按秩序排隊(duì)候車(chē),多謝合作!Dearpassengers,thetrainisarriving,foryoursafety,pleasedon'tleanagainstthePSD.Thankyouforyourcooperation!各位乘客,列車(chē)即將進(jìn)站,為了您的安全,請(qǐng)勿倚靠屏蔽門(mén),多謝合作!Forthefloorisveryslippery,pleasetakecareofyouchildren.Don'tchase,runandplayattheplatform.您好,由于地面很滑,容易摔倒,請(qǐng)家長(zhǎng)看好您的小孩,不要在站臺(tái)追逐、奔跑、打鬧。Ourstaffwillpickyouritemsupassoonaspossibleandcontactyouintime.Thankyouforyourcooperation!您好,我們的工作人員將會(huì)盡快為您找回物品,并及時(shí)與您聯(lián)系,多謝合作!Dearpassengers,pleasemindthegapbetweenthetrainandplatformandletpassengersexitfirst.Thankyouforyourcooperation!各位乘客請(qǐng)注意,請(qǐng)小列車(chē)與站臺(tái)的空除,先下后上,多謝合作!Dearpassengers,thetraindoorsareclosing.Forthosewhoarestillontheplatform,pleasewaitforthenexttrain.各位乘客,車(chē)門(mén)即將關(guān)閉,沒(méi)有上車(chē)的乘客請(qǐng)您耐心等候下一趟車(chē),多謝合作!Dearpassengers,thewholetrainservicefortodayhasbeenended.Pleaseexitthestationassoonas

possible.各位乘客,今天的列車(chē)服務(wù)已經(jīng)終止,請(qǐng)您盡快出站。ThestaffintheMetromusttakeemergencyactionsintheemergentsituation.地鐵員工必須在緊急情況下采取緊急行動(dòng)。Automaticgatemachinesareusedforlettingpeoplegetinandoutofsubwaystationsrapidly.自動(dòng)檢票機(jī)可以讓人們快速進(jìn)出地鐵站。PartIIITextAssistingtrappedpassengersIfapassengeriscaughtbetweenthetrainandthescreendoor,pulltheemergencyhandleontheinsideofthescreendoorandrotateorpullasshowntoopenthedoor.Atthesametime,passengersshouldloudlycallforhelptoattracttheattentionofotherpassengersandstaff.Whenothersontheplatformnotice,theyshouldpressthe"EmergencyStopButton"ontheplatformcolumntopreventthetrainfromstarting.Forpassengersalreadyinthecarriage,iftheyseesomeonetrappedinthetraindoorandthetrainisabouttostartnormally,theyshouldpromptlypulldownthe"emergencybrakehandle"insidethecarriageorpressthealarmbutton.Finally,don'trushinafterthealarmforthesubwayclosingsounds.Afterall,thereisstillanothertrainonthesubway,butthereisonlyonelife."Emergencydooropeningdevice"isusedtoopenthedoorforpassengerevacuationundertheguidanceofstaffafterthetrainstopsstablyinextremesituationssuchasfire,explosion,etc.inwhichthesafetyofsubwayoperationandpassengersafetyarethreatened.Thenexttimeyoutakethesubway,youcanpayattentiontotheyellowbuttonnexttothestationdisplaysign.Therewillbeamessagenexttoit,"Incaseofanemergency,pleasepressthehelpbuttontightly,anddonottouchtheemergencydooropeningdevicewithoutauthorization.".Thisistheemergencydooropeningdevice.That'sright.However,itshouldbeemphasizedthatingeneral,whenseekinghelporreflectingasituation,donottouchthe"emergencydooropeningdevice",asoncetouched,thetrainwillbrakeurgently,whichnotonlydelaysthehandlingoftheincident,butalsoseriouslyaffectsthenormaloperationofthesubwayandpassengersafety.TaskimplementationTaskNameGetCaughtbytheTrainDoororPSDProjectStationEmergencyServiceTaskProject1.BeabletoreadandcomprehendshortpassagesrelatedtoequipmentoftheTrainDoororPSD2.LearnspecifictermsabouttheTrainDoororPSD.StudentName

TaskDescriptionWhenthesubwaytrainarrivedatthestation,aparentwithachildinhisarmswasabouttogetoffthetrain.Atthemomentofopeningthedoor,thechild'shandpressedagainstthedoorandwascaughtinthecrackofthedoorasthedooropened.1.Atthispoint,asanattendantontheplatform,whatshouldyousaytokeepthechildcalm?2.Whatshouldyoudohelpthechildgetoutofthetrouble?3.Whatshouldyoudoiftheparentrequestcompensation?Directions:1.Pleaseworkwithyourpartnertowritethescript.2.completetheroleplay.3.Takethevideoabouttheroleplay.ScriptWritingQRcodeofthevideo

Taskevaluation

EvaluationFormEvaluationCriteriaItemValueself-evaluation(20%)peerreviewing(30%)teacherevaluation(50%)scoreBadAverageGood

SkillstandardsBeabletouseexpressionslearnedinthetext141620

Accuratepronunciationandstandardservice91315

Beabletocomfortpassengerscaughtbytraindoor567

Beabletorescuepassengerscaughtbytraindoor478

QualitystandardsStrongsenseofresponsibility6810

Subjectiveinitiative6810

Communicationskill6810

Teamwork6810

VideostandardsClearvideoquality

235

Sounddesignofscene235

Total6080100

Teacher'ssignature:

Date:Score

ExtendedexciseExtendedexcise一、在空格中填入恰當(dāng)?shù)膬?nèi)容,完成句子。1.Forthefloorisvery_____.Pleasetakecareofyouchildren.Don'tchase,runandplayattheplatform.2.Ourstaffwill____youritemsupassoonaspossibleandcontactyouintime.3.Dearpassengers,pleasemindthe___betweenthetrainandplatformandletpassengersexitfirst.4.ThestaffintheMetromusttakeemergency____intheemergentsituation.5.Atthesametime,passengersshouldloudly____toattracttheattentionofotherpassengersandstaff.Extendedexcise二、請(qǐng)把下列中文翻譯成英文。上車(chē)時(shí)小心列車(chē)與站臺(tái)之間的空隙,照顧好同行的小孩和老人。留意屏蔽門(mén)和地鐵列車(chē)門(mén)同時(shí)開(kāi)關(guān),及屏蔽門(mén)燈和車(chē)門(mén)燈的閃爍。小心屏蔽門(mén)的玻璃,當(dāng)屏蔽門(mén)指示燈閃爍請(qǐng)勿車(chē)。若屏蔽門(mén)不能自動(dòng)開(kāi)啟,請(qǐng)按下綠色按鈕,手動(dòng)拉開(kāi),也可到列車(chē)兩端綠色橫桿的屏蔽門(mén),用手推動(dòng)橫桿即可。嚴(yán)禁在站臺(tái)上追逐打鬧、滋事斗毆。當(dāng)車(chē)門(mén)正在關(guān)閉,切勿強(qiáng)行上車(chē)。切勿擅自跳下站臺(tái),進(jìn)入軌道、隧道和其他有警示標(biāo)志的區(qū)域。切勿阻礙車(chē)門(mén)關(guān)閉。切勿將手提袋、背包或其他個(gè)人物品接近正在關(guān)閉的車(chē)門(mén),以免發(fā)生危險(xiǎn)。切勿在非緊急狀態(tài)下動(dòng)用緊急或安全裝置。Extendedexcise三、閱讀理解。ThecompositionoftheplatformscreendoorTheplatformscreendoorisacontinuousbarriersetattheedgeoftheplatform,separatingthepassengerwaitingareafromthetrainoperationarea,andcorrespondingtothetraindoor.Itcancontroltheopeningandclosingoftheslidingdooratmultiplelevels,andcanbedividedintofullheight,halfheight,closedandnonclosed.Abbreviatedasshieldeddoor.Thescreendoorbodystructureiscomposedofaload-bearingstructure,athreshold,avarietyofdoorbodiesandatopbox.Thescreendoormachinesystemisinstalledinthetopboxofthedoorbodystructure,whichismainlycomposedofadrivingdevice,alockingdevice,agatecontrolunitDCU,atransmissiondevice,etc.ExtendedexciseThescreendoorsecuritydoorcontrolandmonitoringsystemmainlyconsistsofcentralcontrolpanel(PSC),mastercontroller(PEDC),localcontrolpanel(PSL),doorcontrolunit(DCU),localcontrolbox(LCB),IBPintegratedbackuppanel,ISCSintegratedmonitoringsystem,communicationmediaandcommunicationinterface,portabletestdevicePTEandstationmonitorPSAandotherdevices.Emergencyescapedoorisadoorusedforevacuationwhenthetraindoorsandslidingdoorscannotbealigned.Theplatformenddoorisadoorsetatbothendsoftheplatformscreendoortoenterandexitthetrackarea.ExtendedexciseThedoormechanismisamechanismforopeningandclosingslidingdoors.Thedoorcontrolunitisacontroldevicethatcontrolsthedoormachinelocally.Thelocalcontrolpaneloftheplatformscreendoorsisacontroldeviceusedtocontrolsinglesideshieldeddoors.Theplatformscreendoorscentralcontrolpanelistheplatformscreendoorscontrolcenterofastation,whichincludesmonitoringequipmentandunitcontrollers.Thelocalcontrolboxisacontroldeviceforlocallycontrollingasingleslidingdoor.Theemergencycontrolpaneloftheplatformscreendoorsisadevicethatcontrolsonesideshieldeddoorsinemergencysituations.Pushbarlockisadevicethatmanuallyopenstheemergencydooronthetracksideandmanuallyopenstheenddoorintheequipmentarea.Extendedexcise1.Readthepassageanddecideifthefollowingsentencesaretrueorfalse(Tfortrue,Fforfalse)(1)Platformscreendoorcanbedividedintofullheight,halfheight,closedandnonclosed.()(2)Emergencyescapedoorisadoorusedforevacuationwhenthetraindoorsandslidingdoorscanbealigned.()(3)Theplatformenddoorisadoorsetateitherendsoftheplatformscreendoortoenterandexitthetrackarea.

溫馨提示

  • 1. 本站所有資源如無(wú)特殊說(shuō)明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
  • 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶(hù)所有。
  • 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁(yè)內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒(méi)有圖紙預(yù)覽就沒(méi)有圖紙。
  • 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
  • 5. 人人文庫(kù)網(wǎng)僅提供信息存儲(chǔ)空間,僅對(duì)用戶(hù)上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶(hù)上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
  • 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
  • 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶(hù)因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。

評(píng)論

0/150

提交評(píng)論