1、Copyright 2009 Accenture All Rights Reserved.,NGDC Showcase - Solution Architecture,2,Copyright 2009 Accenture All Rights Reserved.,Introduction to the NGDCv3 Services Stack,Focuses on both the Technology and Operations stacks to provide a “top down” Service Oriented Infrastructure,Physical Environm

2、ent,ITIL based framework for Infrastructure Services,ITSM,Business Services,IT Processes,ApplicationMgmt,Infrastructure Services,Application Services,Sec Mgmt,Security Services,Pooled VMware; eGenera From the Storage parameter determine which storage tier to provision from Create the necessary provi

3、sioning requests either directly to the “bare-metal” or via a message-broker/interface to a specific provisioning tool Deliver application server Return neccesary meta-data to the authorised requester,Provide platform from the pool Provision the requested operating system onto the platform Basic ope

4、rating system configuration completed: administrator accounts, network configurations specific to the VLAN, etc,Provide storage from the storage pool according to tier Update data archiving polices Add server to data backup service the relevant backup/recovery policy,Ensure new application server is

5、 monitored by Operations Re-evaluate capacity across the server to identify any limits being reached Update the clients Service List to ensure billing records are accurate,Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator,BMC Products,15,Copy

6、right 2009 Accenture All Rights Reserved.,FS-001,Key Functional Specifications include Provision of a new application/server platform according to the selections made from Service Catalogue. This process should decide on what physical components to provision the service, secure those resources and p

7、rovision to the options / parameters provided. The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage). Key focus here is the correct sequencing of the individual provisioning requests and ensuring

8、that the entire request is completed fully.,16,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-002: Basic Application Server De-provisioning,Function,Parameters,Deprovision an application server in a secure manner and return the components to the resource pools. Data should b

9、e backed up. Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully,Application Server Name: Name,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Manage the end to end provisioning of the servi

10、ce Validate the request and action any due-diligence (e.g. determine if in use; provide a cooling off period) Determine the infrastructure components being used and construct the necessary provisioning requests,Mark as “Out of Service” Move to Quarantine VLANS and “clean” accordingly Deprovision the

11、 platform configuration Return capacity to the pool of available resource,Backup data and mark as archival “Wipe” data and return storage to the pool,Remove server from active monitoring Re-evaluate capacity across the infrasturcture Update the clients Service List to ensure billing records are accu

12、rate,Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator,BMC Products,17,Copyright 2009 Accenture All Rights Reserved.,FS-002,Key Functional Specifications Include De-provision an application server in a secure manner and return the components

13、to the resource pools. Data should be backed up. Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully,18,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-003: Basic Server Modification,Function

14、,Parameters,Allow an authorised requester to change tiers of service. The changes allowed will be dependant on the current service class/tier,Service Item(s) Old Service Level/Tier New Service Level/Tier,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Manage the end to end c

15、hange Validate the change request and action any due diligence Determine the affected infrastructure components and created the necessary provisioning requests,For VMware this will provide for changes to virtual CPU and allocated memory For Blades move operating system to higher/lower class of serve

16、r Move operating system between physical and virtual infrastructure,Increase/decrease storage allocated Move storage allocation: SAN to NAS and vice versa Change data archiving policies,Update monitoring accordingly Update client billing records to reflect new tariff,Service Request Mgmnt 7.5 ITSM S

17、uite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator,BMC Products,19,Copyright 2009 Accenture All Rights Reserved.,FS-003,Key Functional Specifications include Ability to modify a servers characteristics after deployment based on business or computing needs Increase utilizatio

18、n of available resources through improved allocation based on centrally managed infrastructure Ability to change service tier level in response to business requirements relating to that server Immediate update of billing instruction based on requested server changes,20,Copyright 2009 Accenture All R

19、ights Reserved.,Functional Requirement FS-004: Service Creation and Management,Function,Parameters,Allow a “Service” to be created from one or more application servers and define availability and performance characteristics.,Service Name Service Servers: List of application servers Availability: Hig

20、h| Standard Guarantee Performance: Yes | No,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Create Service in the CMDB Orchestrate required provisioning request for clustering of operating system, application or database,Action requests for clustering of Operating system and

21、/or application and/or database,None,Create necessary monitoring rules/alerts Update client billing records,BMC Event and Impact Mgmnt Atrium Core 7.5 BMC Atrium Orchestrator BMC Performance Mnger,BMC Products,21,Copyright 2009 Accenture All Rights Reserved.,FS-004,Key Functional Specifications Incl

22、ude Allow a Service to be created from one or more application servers and define availability and performance characteristics,22,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-005: Maintain Service Through a Platform Failure,Function,Parameters,Predictive Operations will de

23、tect a platform failure and, depending on the services availability class, will either: for Standard availability, raise a trouble ticket to have the outage dealt with manually For High availablity, provide alternate platform for hosting of the application and action automatically,Alert received tha

24、t Platform in the Service has failed,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Determine action to take dependent on Availablity class of the Service: “Standard” should raise a trouble ticket; “High” should initiate automatic repositioning Determine the platform compon

25、ents needed Create archive; decommission) Orchestrate required provisioing workflows in support of service requester decision (above) BMC Notes Use an advanced interface form within SRM and spawn two change requests, one for provisioning, one for de-provisioning In lieu of advanced interface form, w

26、e could create a drop-down questionnaire that will then create two change requests as described above,As for FS-001,As For FS-001,As for FS-001 plus Identify services/servers coming to end of service life and create alert Update client billing records Monitor capacity of long term and on-demand infr

27、astructure,Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator,BMC Products,29,Copyright 2009 Accenture All Rights Reserved.,FS-008,Key Functional Specifications Include Similar to FS-001 with the key differentiator being that the service durat

28、ion is short term (typically less than 12 months). This function may become just a parameter to the FS-001 function but is described separately,30,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-009: Manage Scientific Compute Grid Capacity,Function,Parameters,Many parts of th

29、e QinetiQ business require the ability to solve large numerical-based problems. Its anticipated that a block of the shared service infrastructure will be given over to providing a GRID service. The GRID will have a base size but will be able to expand / contract according to work load and schedules.

30、 Key will be the ability to maker temporary use of unsed servers,N/a,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,GRID will effectively be a Service (see FS004) that will scale up/down using the functions for archive, provisioning and reprovisioning of servers/services FS

31、001/002/007) Orchestrate the rapid repurposing of platform nodes,Rapid repurposing of platform to enable GRID capability,As per FS001/002/007) Provide storage to the GRID / reallocate storage to new nodes in the GRID,Monitor GRID service and react to capacity requests (assumed GRID itself will deter

32、mine capacity needs based on workload demands) Monitor live services to determine if they can be archived and used in the GRID Monitor archived services for when they need to come back on line Create alerts for Orchestration to provision/purpose servers,P U A,BMC Products,31,Copyright 2009 Accenture

33、 All Rights Reserved.,FS-009 Business Scenario,Key Functional Specifications Include Many parts of the QinetiQ business require the ability to solve large numerical-based problems. Its anticipated that a block of the shared service infrastructure will be given over to providing a GRID service. The G

34、RID will have a base size but will be able to expand / contract according to work load and schedules. Key will be the ability to maker temporary use of unsed servers,32,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-010: Single Point of Management and Control,Function,Parame

35、ters,Provide a single management console for the Utility Data Centre. Provide “overview” and “Drill down” capability across all services and components.,Time-base trigger,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Provide provisioning metrics to the billing component wi

36、thin Predictive Operations,Provide provisioning metrics to the billing component within Predictive Operations,Provide provisioning metrics to the billing component within Predictive Operations,Ability to accurately bill clients for use of the service,BMC Dashboards BMC Atrium Core 7.5 ITSM Suite 7.5

37、 BMC Event and Impact Mgmnt,BMC Products,33,Copyright 2009 Accenture All Rights Reserved.,FS-010 Business Scenario,Key Functional Specifications Include Provide a single Management console for the Utility Data Centre. Provide Overview and Drill-Down Capability across all services and components,34,C

38、opyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-011: Provisioning of File Shares,Function,Parameters,Provide a file-share for a period of time,Tier of storage Duration required VLAN required to be deployed to,Provisioning Orchestration,Server Platform,Storage,Predictive Operat

39、ions,Validate the request and action any due diligence Identify the infrastructure components Create & orchestrate the required provisioning workflows Send access details to requester,None,Provision the storage Set file/share security options,Ensure file share added to monitoring Monitor for when expiry dates are approaching Maintain client billing records,BMC Products,35,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-012: Usa