1、Part one : general expressions1)早上好(afternoon，evening)、sir (madam)。早上好(下午好)，好，老師(夫人)2) How do you do？(- how do you do？你好！3)hello(或hi)！你好！4) How is everything (with you)？一切順利嗎？5)how are you getting on(or along)these days？這幾天過(guò)得怎么樣？6) How are you？-Fine，thank you。and you？)身體怎么樣？7) Glad (nice) to see you

2、。很高興見(jiàn)到你。8) Welcome to our hotel。歡迎光臨我們酒店！9) its nice to meet you again，Johnson .很高興再次見(jiàn)到你，約翰遜老師。10)好-bye。(或bye-bye)你好！11)晚安。晚安12) Have a good rest。好好休息吧！13) See you later (tomorrow)。以后(明天)見(jiàn)！14) Hope to see you again soon。希望不久再見(jiàn)到你！15) Have a good time。祝你玩得開心！16)we wish you a pleasant stay in our hotel

3、。祝您在我們酒店過(guò)得愉快！17)please don t leave anything behind。別忘了你的東西。18) Mind (or watch) your step！請(qǐng)走好！19) We wish you a pleasant journey。祝您旅途愉快！20) Have a nice trip！一路平安！21) All the best！萬(wàn)事如意。22) Take care！注意身體！good look！祝你好運(yùn)！24) Thank you (very much)謝謝(非常感謝)。25) Thanks a lot。謝謝。26) Thank you for coming。謝謝你的

4、光臨。27)thank you for staying in our hotel .感謝您入住我們酒店。28) Im very grateful to you。非常感謝。29) Its very kind of you。謝謝。您真謙虛。30) You are (most) welcome。不客氣，不要客氣。31) Not at all .不客氣。32)感謝Dont mention it。33) mypleasure。(或使用pleasure)很高興為你服務(wù)。34) Glad to be of service .很高興為你服務(wù)。35) At your service。我很樂(lè)意幫助你。36) Im

5、 sorry。對(duì)不起。37) Excuse me。對(duì)不起。38)I m terribly sorry . it s my fault .真的很抱歉。那是我的錯(cuò)。39)I m awfully sorry for my carelessness。對(duì)我的粗心感到很抱歉。40) Sorry to have kept you waiting .對(duì)不起，讓您久等了。41) Sorry to interrupt you。對(duì)不起，打擾了。42) Thats all right。這什么都不是。43) It doesnt matter。沒(méi)關(guān)系。44) Never mind。沒(méi)關(guān)系，沒(méi)關(guān)系。45) Lets for

6、get it。忘了吧！46) What can I do for you？我能為你做什么？47) Can I help you？我能為你做什么？49) Is there anything I can do for you？需要幫忙嗎？50) Just a moment，please .請(qǐng)稍等一下。51)不要擔(dān)心Dont worry about it。52) I beg your pardon？(或pardon？)，以獲取詳細(xì)信息對(duì)不起。你能再說(shuō)一遍嗎？53) you are wanted on the phone，Mr. bellow .貝洛老師，有電話。54) Who is speaking

7、、please？你是誰(shuí)？(電話術(shù)語(yǔ))55) Ill switch you to Room 1120 .我馬上給你接通301房間。56) What number are you calling？請(qǐng)問(wèn)對(duì)方是什么電話號(hào)碼？57) Who would you like to talk to？收件人叫什么名字？58) Could you hold the line，please？請(qǐng)稍等(拿起麥克風(fēng))。59) Here are come letters for you。這是你的信。60) What a shame！多么可惜！61) Im sorry to hear that！聽到牙齒的事，我很難過(guò)。(62

8、)we are all sorry to hear of your illness。聽到生病的消息，大家都很擔(dān)心。63) there，there，now try not to get too upset about it .好了，不要為牙齒的事太煩惱了。64) I wish you good health。祝你健康。65) Let me wish you every success .希望一切順利！新年快樂(lè)！新年快樂(lè)！67) Merry Christmas！圣誕節(jié)快樂(lè)！68) Happy birthday to you！祝你生日快樂(lè)！69) Congratulations！祝賀你！(祝賀你)7

9、0)我的hearty congratulations！衷心祝賀你！71) As you wish(or like)請(qǐng)隨便。72)當(dāng)然，certainly。73) Of course。當(dāng)然可以。74) Go ahead and do what you like。干，你想干什么就干什么。75) Im sorry，thats not allowed .對(duì)不起。這是不允許的。76)否，Im afraid not。不，好像會(huì)渡邊杏。77) Out of the question，Im afraid?？峙虏豢赡?。78) Walk straight ahead。一直往前走。79) Turn left(rig

10、ht)。向左(向右)旋轉(zhuǎn)。80) Go upstairs(downstairs)。上樓。81) Take the lift to the third floor。乘電梯到三樓。82)the lifts are in the lobby near the main entrance。站臺(tái)在大廳大門外。83)the bellman will show you the way to the banquet hall。大堂服務(wù)員會(huì)帶你去宴會(huì)廳。(84)there is a wash room at the end of the corridor。洗手間在走廊的盡頭。85)the post and ca

11、ble service is opposite the bar。有郵件的酒吧對(duì)面。86) The bank is next to the shop。銀行在食堂旁邊。87)you can get your money changed at the cashier s desk。你可以收錢換錢。88) How much would you like to change？您想換多少錢？89)the rates of exchange are on the board there。匯率寫在這里的黑板上。90)there are some local products on sale here。一些本地

12、產(chǎn)品在這里銷售。91) its sold by weight (yard，meter )這是重量(碼，米.)銷售。92) Sorry，its sold out .對(duì)不起。賣完了。93) How do you like this？這個(gè)怎么樣？94) What about that one？你想看那個(gè)嗎？95) Here is your change .這是找的錢。96) Here is your receipt .這是收據(jù)。97) Air mail or ordinary mail？是航空信還是平信？98)an air mail letter for abroadis $ 1.60。寄往國(guó)外的航

13、空信1.60元。99)the travel agency in the hotel takes all kinds of booking .酒店的旅行社代理各種預(yù)約票。100) Please dont smoke here。請(qǐng)不要在這里吸煙。part two : reception house keeping service第2部分：總部和客房服務(wù)。101) what kind of room would you like(或prefer)？你想要什么樣的房間？102)do you want a single room or a double room？您想要單人間還是雙人間？103)woul

14、d you like a room with bath or shower？你想要浴缸還是淋浴房間？104) How long do you plan to stay here？你打算住多久？105) For how many nights你要住多少個(gè)晚上？106)how many people are there in your party？有多少人在一起？107)I can book you a single room with shower for the 26 th。我可以為您預(yù)訂26日帶淋浴的單人間。108) What time will you be arriving？你什么時(shí)候到

15、？109) unfortunately，we are fully booked for the 21st很遺憾，21日的客房都訂滿了。110)we won t be able to guarantee you a room for may 6th。我們不能保證五月六日給你一個(gè)房間。111)for a single room the price would be 35 dollars單人房?jī)r(jià)錢35美元。112)there is a small charge of 25 cents a day extra。每天要收25美分的附加費(fèi)。113)there s a reduction for child

16、ren .兒童可以降價(jià)。114) could you fill in this form，please？請(qǐng)?zhí)顚懷例X表格。115) could you sign your name，please？請(qǐng)?jiān)谛彰虾灻?16) give me your passport，please，we need it for registration .請(qǐng)給我一些護(hù)照。我們注冊(cè)的時(shí)候需要。117)have you got any identification？你有身份證嗎？118) May I see your passport，please？請(qǐng)給我一些護(hù)照。119)would you please complete this registration form？請(qǐng)?zhí)顚懷例X登記表好嗎？120) whats your occupation，please？你的工作是什么？121) whats your nationality，please？您的國(guó)籍是什么？122)what s your address i