1、1,smile,Facial Expression,greeting,negotiating,Giving presentation,Dealing with customers,3,Smile can create delighted and pleasant atmosphere,Smile can contribute to success in business,4,Learn to smile,Learn to smile,Learn to smile,5,Eye contact,Facial Expression,To inspire trust,To gain confidenc

2、e,To buy your time,To quietly keep control,To deftly wield power,To effectively stifle stage fright,To effortlessly put others at ease,Benefits of making good eye contact,7,8,Voice Quality,The human voice is a powerful instrument of meaning.,Four important elements that voice quality involves :,Volu

3、me Rate Stress pitch,10,Volume,Volume refers to the loudness or softness of the voice.,Communicating with each other,Medium or low voice,Communication is more passionate, motivated, angry, excited.,Loud voice,11,Rate,Rate refers to the speed at which the message is delivered.,The normal speaking spe

4、ed is about 110-150 words per minute,What you are talking about is easy to understand,Speed up,What you are talking about is difficult to understand,Slow down,12,Pitch,Pitch refer to the highness or lowness of the voice,We should avoid raising our voice unless we have to, like calming down noisy audience.,On the other hand, high-pitched voice can be effective when used properly.,Show your enthusiasm in making presentation.,13,Product B,Product C,Product A,Product A,Pitch,One of the easiest way to check the appropriateness of our raised voice is to ask a close friend of ours.,Do