1、一、單選題1、Your complaint is (A) .Would you like to give us one more chance?Ax reasonableBs funnyC、too muchD、unreasonable2、WeYe leaving on Tuesday, when should we (A) ?A、check outB、 returnC、check inD、going3、I'm very glad to fly with you, welcome to (B) our big family.Ax take part inBs joinC、attendD、

2、enter4、Possibly could you please arrange our rooms (B) the same floor?A、inBx onC、ofD、at5、How would you like our entree on this flight? Does it (B) the local passenge.A、fitBx meetCs catchD、accord6、Sir/Miss, please keep (C) and make enough () for our patient who needs more rest. Thanks for your cooper

3、ation!As noisy;roomB、noisy; spaceC、quiet; roomD、noise ； space7、Any (A) personnel on board please identify yourself to cabin crew. Your assis.A、medicalgroundC、flight crewD、maintenanc8、It is hot and (C) baked.Please enjoy it.A、fresherB、freshC、freshlyD、freshness9、Sir, your seat is in the (B) of the cab

4、in, by the window aisle.A、lowBx middleC、behindD、high10x Excuse me,sir, there was a kid who (D) beverage on his seat and seat numl.Ax spillingB、spillCs spiltedD、spilled11、Sorry, this meal I am having (C).Ax is changedBx is badC、went badD、is broken12、 Please do the exit seat passenger (C).Ax assumeB、e

5、valuateC、evaluationD、estimate13s We would like to (B) our stay in your hotel for 2 days as our returninAx lastextendC、longerD、delay14s Today we have prepared you braised meat balls with rice (B) brown sauce.Ax ofBx inC、withD、on15s Madam, I have (C) about your connecting flig.Ax many information newB

6、、much new informationCs some new informationD、any information new16s As a silver card member, you can redeem the mileage points for (B).Ax Alcoholic beverage serviceB、free flight tickets and upgradeCs MoneyD、free meal on broad.17s Could you accept the red wine with (C) tannin?A、thickBs deepC、strongD

7、、heavy18、 As soon as we land, (C) will board the plane and take over the situatio Ax ground staff B、cabin crew C、paramedics D、maintenance personnel 19s One of our passengers, suspected a heart disease, requires (D) at moment. Ax complaintsB、an emergency evacuation C、cabin servicesD、urgent medicine a

8、ssistance20、That (B) we only have 25 minutes to make the connection! Ax to mean B、means C、 meaning D、meaning21、Excuse me,captain, the ground staff is (C) ,shall I () doors for As leaving / disarm Bs coming / open C、coming / disarm D、leaving / open22、Unfortunately, upgrade service is not (A) because

9、first class is fully booked too A、available B、accessibleC、receivable D、acceptable 23、Seats in the first row of economy class and emergen exits are the (A) seats. A、selection Bs choose C、select D、choice24、Whafs your responsible area when (A).Ax evacuating B、evaluate C、evaluation D、evacuate25、 This tr

10、ansit passenger cant catch up with the next flight, so he needs a (C). Ax receipts B、signature Cs delay certificate D、document26、You can get (A) upon arrival, please contact our ground staff. Ax delay certificate B、meal coupon C、arrival certificate D、boarding pass27、Today is our Chinese traditional

11、festival: (A), people usually get together and eat mooncakes.As Mid-autumn festivalB、Spring festivalC、Dragon boat festivalD、Double ninth festival28、Excuse me,captain, some passengers (C) to deplane ,1 think its necessary to call the- for helpc.Ax want / ground staffB、want / policeCs refuse / policeD

12、、insist / nrnunri staff29、We will prepare for the cabin's safety, (D) sudden turbulence.Ax even inBs soC、ifD、in case of30、 How to inform the captain when the plane is (D).As kidnapB、hitC、abductionD、hijacked31、The passengers were (C) with our service and told me they wouldAx gladBx satisfyC、satis

13、fiedD、pleased32、 If anything happens, keep calm,Don't be (A).Ax panicB、 shakeC、badD、scream33、According to our information list, you are our (B) customer, we willA、high-endhigh-valuedC、expensiveD、special34、Sorry, Sir. We don't any foreign currency, we only (C) RMB.A、collectB、/C、 acceptD、recei

14、ve35、You are really a good (D) of us,especially for your grooming.Ax figureBx modelC、patternD、example36、Excuse me,captain,where is the (A) airport for this flight ? Ax alternate B、altitude C、 secondDs instead37、 I will turn (A) the emergency lighting later.Report to me as soon as possible Ax on Bx o

15、ff C、downD、of38、The (A) regulations on the came into force on January 1st,2017. If you Ax latest / punctuality management of flights B、new / punctuality management of flights C、latest / cabin management of flights D、newest / cabin management of flights39、Sir/Miss, I will help you (B) the collar.your

16、 seat belt and () the seat back so that you may feel much comfortab Ax tighten; fasten; straight up B、loosen: release; recline C、loosen: fasten; recline D、tighten; release; straight up40、Excuse me, sir. Baggage couldn't be left here (A) the aisle mustn't be bloc A、for; putting Bs and: to put

17、 Cs for; to put D、and: putting41、 Sorry, Sir. Mileage exchange for selection seats is still (B) . You can pay in Ax on development B、in development Cs on the way D、in the way42、Excuse me;captain, due to the delay of this flight, he wont be able to catch the flight. Please (B) it for him as soon as p

18、ossible. Thank you.Ax reroute Bx arrange C、 send D、route 43、If we find any suspicious items, don't touch it and (B) the captain and the Ax call B、Inform C、goD、 announce44、Excuse me, purser, the clean water inpouring and sewage water pumping for (C)As be finishedB、finishedC、has been finishedD、fin

19、ishing45、Please prepare (B) the demo kits if the video system is broken ,and do the safety demonstrationAx toBs forCs withD、at46、Where could the passengers get their checked luggage? (A)A、Baggage claim areaBs CustomsC、Flight connections centerD、Departure lounge47、Traditional Spring Festival is also

20、called ttguo nian" (D) means “say goodbye to the past and cross into the New Year" Ax so thatwhich oneC、soD、which48、Who is going to deal with the complaints when the passengers are dissatisfia? (A)A、purser/cabin managerB、security guardCs steward ;D、captain49、Since one passenger (C) , could

21、 you please help me to contact with the groundAx was got a stomachacheB、gets a stomachacheC、has got a stomachacheD、get a stomachache50. . if you forcibly occupy the aircraft, i will call (C) for helpoA、cabin crewsB、the ground staffCs the policeD、other passengers51. Clean the toilets (C) please.A、usu

22、allyBs frequentC、frequentlyD、often52. Please (D) us with more drinks and napkins due to the delay of our flightAx giveB、C、D、provide53. (D) to check the mileage pointsAx consult the air marshal of this flightBs ask the ground staffs in baggage claim areaC、search the "points'in the wechat acc

23、ountD、You can log in the Eastern Miles Official website or dial the service hotline 95530 54、How much is the train (A) to Disneyland and how many stops are there? Ax fareB、stationC、billD、money55、how can you (A) the cockpitAx enterB、comeC、goD、participarte56、this is not allowed to take the (D) of the

24、job to fetch anythingA、adviceB、 advanceC、adviseD、advantage57、there is a baby cart needs (D) at the air bridge, could you please contact with the ground service?Ax takeBs to takeC、have been takenD、to be taken58、are you used to the life here? dose the weather (A) you?As agree withB、more likeC、upon onD

25、、make up59、Cabin crew make the cabin (D) before disembarkation.Ax tideBx cleanC、clearD、clearance60s The (C) of passengers for our flight is 100, we have been equipped for 90 meals and need 10 more as soon as possibleAs qualityB、numberC、amountD、count61、excuse me, captain, could you please tell me (D)

26、 ?Ax how can I get to the ground staffB、when was the ground staffC、how far the ground staff isDs where the ground staff is62、Since we arrive at London, I think there are many rules we should (C)A.followB.abideC.obeyD.observe1.1 1 would like to (B) the hotel shuttle bus to downtown.A.useB.takeC.takin

27、gD.usingShanghai is also a famous (B) city.A.history and culturelB.historical and culturalC.historical and cultureD.history and culture65 .The VIP needs (A).A.guidanceB.to be guidingC.to guideD.to guiding66 .Those in charge of the meals please check the (C) and quality of today's meals.A.numberB.numbersC.quantityD.many67 . Please (A) our pre take-off/landing safty check carefally.A.conductB.makeC.takeDiet68 .The passengers were (B) with our service and told me they would choose China Eastern for Airlines