1、Service Service 服務(wù)是直接滿足人或機(jī)構(gòu)某種需要的活動(dòng)。一般指商業(yè)性服 務(wù)（commercial services)。 物品自由物品（free goods）經(jīng)濟(jì)物品（economic goods)商品(goods)物品(service)三.Some examples of service industry二.The classification of service industry一.Characteristics of services摘要 一.Characteristics of Services服務(wù)的特征(與實(shí)體商品的區(qū)別）(1)服務(wù)大多是無(wú)形的。(intangible)

2、雖然服務(wù)需要物質(zhì)設(shè)施，但消費(fèi)者獲得 的僅僅是服務(wù)。 (2) 生產(chǎn)與消費(fèi)過(guò)程不可分離。 (3)品質(zhì)差異性。同樣的服務(wù)也會(huì)有質(zhì)量差別。 (4)不可儲(chǔ)存性。（5）具有較強(qiáng)的經(jīng)驗(yàn)特征和信任特征。1.Basic services (including the communication service and information services)2. Production and market services (including finance, logistics, wholesale, e-commerce, agricultural support services and interm

3、ediary and advisory services)3. Personal consumption services (including education, medical care, accommodation, catering, culture, entertainment, tourism, real estate, retail, etc.)4. Public services (including the governments public management services, education, public health, basic medical and

4、public information service, etc.). A modern service industry is compared with the traditional service industry is concerned, adapt to modern man and the needs of the development of the modern city, and from and developed with high technology content and high culture content of service industry.二. Th

5、e classification of service 三.Service IndustryTourism Industry 旅游業(yè)In 2002, China earned 20.4 billion tourism industry, accounting for 4.4% of the world,Chinese citizens leaving the country (border) up to 16,602,300 the number of passengers, as the emerging Asian remarkable source output power.Number

6、 of domestic tourists reached 878 million passengers, the number of the worlds largest, fastest growing, most of the domestic tourism market potential.Telecommunications industry通訊業(yè)To the end of 1998, including mobile phones, the total number of telephone users in China has 110 million households. 10.64%,1998 telephone service, the telecommunications bu