工具圖庫的資料第1頁/共305頁2第2頁/共305頁3第3頁/共305頁4Empowered,KnowledgeableEmployeesLearningOrganizationReducedOverheadInformedEmployeesEfficient,EffectiveEmployeesCollaborationtoolsSelf-serviceapplicationsUniversalAccesstoInformationCorporateCommunicationsStreamlinedResourceManagementAdministrationElectronicSupportJustintimelearningExpertTriage第4頁/共305頁544.9%2.3%9.4%15.9%15.4%12.3%?????????????????????????????????????????????????????????????????:?????第5頁/共305頁6

eBizService&Solutions10%15%20%55%2004WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegration第6頁/共305頁7

2004?1?????????10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(??:??)第7頁/共305頁820022003200420052006(??:???)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackend

B2C/e-Community/CyberIRWebBusiness/e-Marketing

System(HW)/Network(LAN,WAN)Solutions/Applications????

????9,0005,0004,5007,500

2004???????Product第8頁/共305頁92004

IT??????IT??1009080706050403020100240200160120804001431?2?3?4?5?6?7?8?9?10?11?133154157147157154153171190186????IT?????(??:??)??:???????34.727.720.812.916.210.018.227.426.731.324.7第9頁/共305頁10

WebAgencyServiceDomainWebBuildingWebSolutionWebConsultingWebCIWebDesignWebapplicatione-BusinessConsultingMarketAnalysis第10頁/共305頁11e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer??????????????,????????????????????????OrderFulfillment????????????????e-BusinessValueChain第11頁/共305頁12eBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBusinessIntegratoreBizBuildingeBiztotalservice第12頁/共305頁13PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&Solutions第13頁/共305頁14??Data?IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLog

DataDataBaseTransaction

Data

CustomerProfile第14頁/共305頁15SMMUSIMUNIMUR&DMUeBizTotalService

eBizTotalService第15頁/共305頁16E-Mail??EDMSGW???KMS2??(?????)ERP1??(?????)CRMSCME-Planning

OfficeManagementSystem????????????????????第16頁/共305頁17CustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizConsultingeBizSolutionseBizIntegration

eBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIArea第17頁/共305頁1855%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS

NetworkIntegrationAutomationSystemEnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMS

SIconsultingSIdevelopmentSImanagement

WebconsultingWebdevelopmentWebmanagementNIAreaSIAreaWebSIArea

eBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemArea第18頁/共305頁19SIAreaNIAreaSolutionAreaSMAreaInternetAreaR&DAreaConsultingArea

SIBusinessArea

SIconsultingSIdevelopmentSImanagementN/WmanagementNewtechnologyNetworkIntegration-NetworkConsulting-NetworkIntegration-NetworkManagement第19頁/共305頁20CRMForecasting,OpportunityManagement,Configuration,Generation……Forecasting,CustomerCareSpareManagement………ForecastingPersonalizationCampaignManagementMarketingEncyclopediaERPCMSSCMEIPeStrategy

Solution&Service-SIDevelopment&SolutionsMarketingSalesServices第20頁/共305頁21InternetAreaBSPAreaSIAreaNIArea55%15%20%10%

eBizSolutions&ServiceConsultingforeBizeStrategyConsulting.eManagementConsultingeBusinessRestructureConsultinge-CRM,e-MarketingConsultinge-Solution/e-Infra/e-InfraSIconsulting&managementNetworkIntegration/AutomationSystemITdevelopment&management

第21頁/共305頁22SCMCRMe-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-????,??????????-????????????????-?????????????-SupplyChain??????????ERP/EIP

e-BusinessPerspective第22頁/共305頁23??????2?????????123??

90?????????????????????????:?????60%??

(??80～90%??)????????:?????40%??第23頁/共305頁24??????2?

3.????

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5.????

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1.???????????2???????????????????(????)???/??????:100????/???:10??????????/????(????)??第24頁/共305頁25StrategyContentsSolutionBrandABrandB???(??)????????

Ebiz???????????????????????????????????????????BrandC

Summary-?????????IntegrationBranding&Identity第25頁/共305頁26SupplierCustomereCompany???????????????????PartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuySideSellSideERPEIPe-BusinessSector&Solutions第26頁/共305頁27PublishInteractTransactIntegrateCustomerInformationAccessHSECommunicationCustomerandTechnicalSupportSupplierRelationshipManagementElectronicOrdertoCashElectronicProcurementSupplierBidding&SelectionIntegratedPlanningandForecastingIntegratedPlantManagement??:??????

e-Business????_FulfillDemand第27頁/共305頁28

e-Business?????ConvergenceIndustry

TransformationValueChain

Integration

ChannelEnhancementDevelopmentImplementationEvaluationDesignAnalysis????:PwCeBizTransformation第28頁/共305頁29KMSEISEDMSNon-formalInformationEnterpriseKnowledge/InformationPortalSolution&Service-

SIDevelopment&SolutionsGWEKP-EIPHowconvenientwoulditbe,ifwecanviewallthenumerousinformationscatteredontheinternet,suchasIntranet,GroupWare,(ERP),(CRM),(SCM)gatheredinsinglescreen?SCMCRMERP第29頁/共305頁30ElectronicDecisionMakingE-mailE-boardScheduleManagementMISNameCardManagementCareerManagementHumanRelationshipManagementSurveymessenger

Solution&Service-eagleOfficeGWeagleOffice第30頁/共305頁31DefenseDefense,theAgencyfornational

securityinstitutionetc.

FinanceBank,Insurance,Security,CreditCard,InvestmentTrustetc.

ChemistryPetrochemical,heavychemical/explosive/energyetc.Service

Distribution/service/leisure/educationalinstitutionetc.Publicsector

Governmentorganization/governmentinvestmentinstitutionetc.Industry

Machine,construction,assembling,equipmentetc.SIMUBusinessFieldsBusinessFields:SIMU第31頁/共305頁32

CompanyOrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystemSolutionMuR&DMUPlanningMUINFRAMU第32頁/共305頁33

Organization

INFRAMUsales1teamSales2teamAutomationteamNetworkteam

ConsultingMU

Consulting1teamConsulting2teamConsulting3team

R&DeBizteamMbizteam

SIMUSales1teamSales2teamSISystemteamSIDevelopteam

BSPMUCSteamBiz1teamBiz2teamBiz3team第33頁/共305頁34ChannelEnhancementValueChainIntegrationConvergenceIndustryTransformation????????????????????????????????????????Win-Win?????????????????????(?:???)????????,????????????????????:PwCeBusiness?????第34頁/共305頁35KnowledgeManagemente-CommerceservicesCRMERPSCMBusinessIntelligenceenablementServiceWeb+ITIntegrationBusinessValueTechnologyValueCustomers??:??IBM

e-BusinessPerspectiveSuppliers第35頁/共305頁36MailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroupDGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Faxe-Searche-CTIe-CommunityEmployeeCustomer

eBizSolutionanalysis_CRMCRM:CustomerRelationshipManagemente-CRMCRM第36頁/共305頁37

eBizSolutionanalysis_CRMAnalyticalCRMCollaborativeCRMOperationalCRMDataWarehousingIntegration??CRM????????????CustomerRelationshipManagement????????????????????????第37頁/共305頁38

e-CompanySystemNetworkSCMSystemEKP/EIPSystemCRMSystem

SupplychainIntegration

EnterpriseKnowledgeInformationPortal

CustomerDBIntegration第38頁/共305頁39EUROPEASIAS.AMERICAOCEANIAAFRICA

GlobalnetworkLosAngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990FAX:1-754-999-9901N.AMERICA第39頁/共305頁40第40頁/共305頁41第41頁/共305頁42第42頁/共305頁43第43頁/共305頁44第44頁/共305頁45第45頁/共305頁46第46頁/共305頁47第47頁/共305頁48第48頁/共305頁49MethodologicalcompetenceKeyprojectsIndustrycompetenceProfessionalexperienceLanguagesEducationConsultantprofile:[firstname,lastname]xxxx-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxPosition:xxxxxxxxxxxxxxxxxxxxxxxxGermanxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxBorn:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxNationality:xxxxxxxxxxxxxxxxxxxxxUpdated:mm/year第49頁/共305頁50Organizationalchart第50頁/共305頁51Organizationalchart(includingheadcount).....................….........….........….........….........….........….........….....................….........….........….........….........….........….........….....................….........….........….........….........….........….........….....................….........….........….........….........….........….........….....................….........….........….........….........….........….........….....................….........….........….........….........….........….........…............................第51頁/共305頁52Lists–horizontal(variations)HeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetailsHeadingDetails1234第52頁/共305頁53Lists–vertical(variations)………………………………………………....................1234第53頁/共305頁54Schedule123456789101112Month1Month2Month3ActivitiesA.B.C.123456789101112Month1Month2Month3ActivitiesA.B.C.12第54頁/共305頁55Setsofguidelines2345Guidelines1Guidelines2Guidelines3Guidelines4Guidelines5Comments1Comments2Comments3Comments4Comments51第55頁/共305頁56第56頁/共305頁57Pyramid(3or4levels)第57頁/共305頁58Pyramid(5levels/centered)第58頁/共305頁593factors(interwoven)............123第59頁/共305頁60Commonground第60頁/共305頁614factors(1)第61頁/共305頁624factors(2)第62頁/共305頁634factors(3)1234Factor1Factor2Factor3Factor4第63頁/共305頁644factors(3a–weighted)234Factor1Factor2Factor3Factor4第64頁/共305頁654factors(3b–dynamic)1234Factor1Factor2Factor3Factor4Fourdynamicfactors第65頁/共305頁666factors(variation)第66頁/共305頁67Matrix/table

(Horizontal/verticalcomparisonofdata–variations)1234第67頁/共305頁68Specialtypesofmatrix–opportunities/threats…Opportunities…Threats…Opportunities…Threats…Opportunities…ThreatsOpportunitiesThreats……1234第68頁/共305頁69Specialtypesofmatrix–prosandcons………………123第69頁/共305頁70Specialtypesofmatrix–controversy1234第70頁/共305頁71Specialtypesofmatrix–conflict/tension(1)第71頁/共305頁72Specialtypesofmatrix–conflict/tension(2)第72頁/共305頁73Specialtypesofmatrix–bottomup/topdown(1)BOTTOMUPTOPDOWN......第73頁/共305頁74Specialtypesofmatrix–bottomup/topdown(2)......BOTTOMUPTOPDOWN12第74頁/共305頁75Specialtypesofmatrix–imbalance……第75頁/共305頁76Processes123第76頁/共305頁77Cycles(2)第77頁/共305頁78Hurdles第78頁/共305頁79Resistance/obstacles1257346第79頁/共305頁80Nodes/interfaces143756892第80頁/共305頁81Pressure12第81頁/共305頁82Increase/decrease12345678第82頁/共305頁83Varioustypesofbrackets(tobeusedinsteadofblockarrows)1234567891011第83頁/共305頁84Consequences(1)...…...…...…...…...…...…第84頁/共305頁85Consequences(1a)...…...…...…...…...…...…第85頁/共305頁86Consequences(2)…………………………第86頁/共305頁87Consequences(3)...…......…...第87頁/共305頁88Consequences(4)...…...…...…...…12第88頁/共305頁89Impact(4and6factors)第89頁/共305頁90Impact(4factors)Factor3Factor2Factor4Factor1Genericdescriptionofthe4factors第90頁/共305頁91Impact(5factors)Factor3Factor2Factor4Factor5Genericdescriptionofthe5factorsFactor1第91頁/共305頁92Impact(6factors)Factor2Genericdescriptionofthe6factorsFactor3Factor1Factor5Factor4Factor6第92頁/共305頁93Impact(8factors)Factor3Genericdescriptionofthe8factorsFactor2Factor6Factor7Factor4Factor5Factor1Factor8第93頁/共305頁946successfactors…Impactandresult(1)第94頁/共305頁95Impactandresult(2)5successfactors…第95頁/共305頁96VisionVision第96頁/共305頁97Action/reaction…………………第97頁/共305頁98ValuechainCustomerSupplierDevelopmentProductionSalesDistributionCompany第98頁/共305頁99Action/reaction(1)第99頁/共305頁100Action/reaction(2)(transparent–colorpresentation)第100頁/共305頁101Interaction123第101頁/共305頁102Jigsawpuzzle第102頁/共305頁Tb-001第103頁/共305頁Tb-002第104頁/共305頁Tb-003第105頁/共305頁

Tb-004第106頁/共305頁Tb-005第107頁/共305頁Tb-006

第108頁/共305頁Tb-007

第109頁/共305頁第二節(jié)并列關系Tb-0081234第110頁/共305頁Tb-009名稱1名稱3名稱4名稱2第111頁/共305頁Tb-0104321第112頁/共305頁4321Tb-011第113頁/共305頁Tb-012第114頁/共305頁Tb-013第115頁/共305頁Tb-014第116頁/共305頁Tb-015第117頁/共305頁Tb-016第118頁/共305頁Tb-017第119頁/共305頁Tb-018第120頁/共305頁Tb-019第三節(jié)包含關系第121頁/共305頁Tb-020全體員工第122頁/共305頁Tb-021第123頁/共305頁Tb-022第124頁/共305頁Tb-023第125頁/共305頁Tb-024第126頁/共305頁Tb-025第127頁/共305頁Tb-026第四節(jié)總分關系第128頁/共305頁Tb-027毛利率銷售成本同行業(yè)領先水平提升管理水平利潤增長客戶服務銷售額產品質量新產品研發(fā)技術創(chuàng)新客戶滿意度客戶投訴率人力資源管理水平信息化管理水平硬件設施的建設第129頁/共305頁Tb-028子項子項子項子項總項子項第130頁/共305頁Tb-029子項子項子項子項子項總項第131頁/共305頁Tb-030子項子項子項子項總項第132頁/共305頁Tb-031第133頁/共305頁Tb-032總項子項子項子項子項第134頁/共305頁Tb-033子項子項總項子項子項子項子項子項子項第135頁/共305頁Tb-034子項子項總項子項子項第136頁/共305頁Tb-035第五節(jié)遞延關系第137頁/共305頁Tb-036第138頁/共305頁Tb-037第139頁/共305頁Tb-038第140頁/共305頁……………Tb-039第141頁/共305頁……………Tb-040第142頁/共305頁Tb-041第143頁/共305頁Tb-042第144頁/共305頁第六節(jié)對比關系200320042005200620072008某公司近六年銷售額增長情況第145頁/共305頁Tb-044200320042005200620072008某公司近六年銷售額增長情況第146頁/共305頁Tb-045200620072008某公司近三年銷售計劃完成情況200620072008某公司近三年銷售計劃完成情況計劃數完成數計劃數完成數第147頁/共305頁Tb-046200320042005200620072008某公司近六年的凈利潤情況第148頁/共305頁Tb-047200320042005200620072008某公司近六年銷售額增長情況第149頁/共305頁Tb-048銷售價格提升銷售量提高理想模式第150頁/共305頁Tb-049工資級別薪水實際薪水薪酬標準第151頁/共305頁Tb-050A公司B公司D公司C公司D公司A公司B公司C公司D公司產量在集團總體產量所占比重偏低D公司產量在集團總體產量所占比重偏低第152頁/共305頁Tb-051第153頁/共305頁Tb-052第七節(jié)復雜關聯(lián)關系執(zhí)行檢查階段評估修正實施分段目標項目調查項目計劃擬定項目實施項目評估第154頁/共305頁Tb-053架構公司組織人力資源技術開發(fā)采購管理投入活動運作產出活動市場銷售售后服務利潤訂單接收產品研發(fā)其他準備活動制造過程庫存控制訂單發(fā)放與處理倉儲運輸分銷提貨市場調研定價廣告宣傳銷售實施投訴擔保修理第155頁/共305頁第4章信息圖表化萬用模板第一節(jié)分條內容圖表模板第156頁/共305頁Tb-0542341第157頁/共305頁Tb-055123456第158頁/共305頁Tb-05612345第159頁/共305頁Tb-057第160頁/共305頁Tb-058第161頁/共305頁Tb-059第162頁/共305頁Tb-060第163頁/共305頁Tb-061第164頁/共305頁Tb-062第165頁/共305頁Tb-063第166頁/共305頁Tb-064第167頁/共305頁Tb-065第168頁/共305頁Tb-066第169頁/共305頁Tb-067123第170頁/共305頁Tb-068123141第171頁/共305頁Tb-069第一步第二步第三步第四步第五步第172頁/共305頁Tb-070第173頁/共305頁Tb-071第174頁/共305頁Tb-072第175頁/共305頁Tb-073子項子項1標題子項2標題子項4標題子項3標題子項子項子項第176頁/共305頁Tb-074培訓方式培訓場地培訓內容培訓時間課程名稱課程目標課程特點第177頁/共305頁Tb-075子項子項子項子項子項第178頁/共305頁Tb-076子項子項子項子項子項子項子項子項第179頁/共305頁Tb-077子項子項子項子項子項子項子項子項子項第180頁/共305頁第二節(jié)對照內容圖表模板Tb-078第181頁/共305頁Tb-079機會威脅第182頁/共305頁Tb-080總項第183頁/共305頁Tb-081優(yōu)點1．針對性強2．適用性好缺點1．需要投入較多人力、物力和財力2．成本高第184頁/共305頁Tb-082第185頁/共305頁Tb-083子項子項第186頁/共305頁Tb-084子項子項第187頁/共305頁Tb-085第三節(jié)程序內容圖表模板第188頁/共305頁Tb-086第189頁/共305頁Tb-087第190頁/共305頁Tb-088步驟1確定培訓需求步驟2確定培訓目標步驟3設計培訓方案步驟4實施培訓步驟5落實培訓成果第191頁/共305頁Tb-089確定員工的職業(yè)規(guī)劃表第192頁/共305頁Tb-090修正和完善生涯規(guī)劃制度和規(guī)范78123制定職業(yè)生涯管理制度和規(guī)范456明確現(xiàn)階段人力資源發(fā)展規(guī)劃構建企業(yè)職業(yè)發(fā)展通道進行員工基本素質測評確定員工的職業(yè)規(guī)劃表實施員工職業(yè)生涯規(guī)劃進行職業(yè)生涯規(guī)劃反饋和評估第193頁/共305頁第四節(jié)總分內容圖表模板

Tb-091人力資源戰(zhàn)略激勵戰(zhàn)略人本戰(zhàn)略開發(fā)戰(zhàn)略第194頁/共305頁Tb-092核人力資源戰(zhàn)略第195頁/共305頁Tb-093第196頁/共305頁Tb-094第197頁/共305頁Tb-095第198頁/共305頁Tb-096第199頁/共305頁Tb-097第200頁/共305頁Tb-098

力第201頁/共305頁Tb-099

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...第202頁/共305頁Tb-100市場推廣方案第203頁/共305頁Tb-1011115432客新經濟對石油工業(yè)的影響第204頁/共305頁Tb-102總項子項標題子項內容子項標題子項標題子項標題子項標題子項內容子項內容子項內容子項內容第205頁/共305頁Tb-103第206頁/共305頁Tb-104總項第207頁/共305頁Tb-105總項（子項標題）子項內容（子項標題）子項內容（子項標題）子項內容（子項標題）子項內容（子項標題）子項內容（子項標題）子項內容第208頁/共305頁Tb-106總項子項標題子項標題子項標題子項標題子項標題子項標題第209頁/共305頁Tb-107總項子項標題子項標題子項標題子項標題子項標題子項標題第210頁/共305頁Tb-108子項標題子項標題子項標題子項標題子項標題子項標題子項標題總項子項標題第211頁/共305頁Tb-109子項標題子項標題子項標題子項標題子項標題子項標題子項標題子項標題子項標題總項第212頁/共305頁Tb-110總項子項標題子項標題子項標題子項標題子項標題子項標題子項標題子項標題子項標題子項標題第213頁/共305頁Tb-111第五節(jié)維度內容圖表模板

123第214頁/共305頁Tb-112第215頁/共305頁Tb-113第216頁/共305頁Tb-114指標間應有明確的因果關聯(lián)財務面凈資產收益率資產利用效率客戶面客戶滿意度品牌市場價值內部運營面航班運行水平提高航線及航班設計水平提高第217頁/共305頁Tb-115高低低高企業(yè)成功第218頁/共305頁第6章信息圖表化素材庫

第一節(jié)描述運動方向第219頁/共305頁Tb-116第220頁/共305頁Tb-117第221頁/共305頁Tb-118第222頁/共305頁Tb-119第223頁/共305頁Tb-120第224頁/共305頁Tb-121第225頁/共305頁Tb-122第226