1、UNIT 4,Making a Telephone Call,I .Words about phones,市內(nèi)電話：local calls 國內(nèi)長途電話 inland long-distance calls 國際長途電話 international calls 手機：mobile phone, cell phone 電話壞了 The phone is out of order. 無繩電話：wireless telephone,電話分機：extension 電視電話 video phone 打不通： cannot get through 占線：the line is busy. 您所撥打的用戶現(xiàn)

2、在正忙，請稍后再撥 The subscriber you dialed is busy now, please dial later. 對不起，您所撥打的用戶已關(guān)機。 Sorry, The subscriber you dialed is power off.,I. Words about phones,Operator,Telephone Message,Secretary,Cell Phone,Appointment Book,I. Words about phones,II. Telephones 電話用語,打電話 (Make a call) 接電話 (Answer the phone)

3、 打錯電話 (Dial a wrong number) 掛電話 (Hand up a call),III. Useful sentences,接通電話后的問候 Hello 你好，相當(dāng)于漢語中的“喂” 自我介紹 This is Lili speaking. 我是李麗 This is Lili from Great Wall Motor Company. 在么？ Is there (in)? 最常用) Is around? (次常用) Hello, May I speak to please? Hello, Can I talk to please?,找人 Can I speak to/with

4、Lili? 我想找李麗 詢問對方 Who is that speaking? Who is calling? 不在 She is not in (out). 她不在 She is on a business trip. 她正在出差 Can I take a message? 可以留言嗎,稍等 Could you hold on, please? 能稍等一會嗎？ Will you hold the line, please? Wait a moment, please. 請稍等 He is on another line now 他在接另一個電話 讓你久等了 Im sorry to keep y

5、ou waiting.,急事 Its urgent. Could I have her mobile phone number? Im sorry to call you so late/early. I need to get in contact with him right now.,聽不清/懂 Could you slow down, please?慢一點 I beg your pardon?/ Pardon? 再說一遍 Would you say that again? I dont hear you very well.,打錯電話 TheresnoonenamedAnnahere

6、這兒沒有叫安娜的 Areyousureyouhavetherightname？ 你肯定沒弄錯姓名嗎？ Youmusthavethewrongnumber 你一定是弄錯號碼了 Imsorry，theres nobody by this name 對不起，沒有這個人,接電話（Answer the phone),正是本人接通:Thats me. Its me. This is (你的名字) Speaking. You are speaking to him (her) . This is he/she. You are talking to him.,實戰(zhàn)VI.Conversation 1,你好，我

7、想找蘇珊。 不好意思，她現(xiàn)在不在，可以留言嗎？ 不用了，我過會再打過來，謝謝。 不客氣。,答案 Conversation 1,Hello, Id like to speak to Susan. Im sorry, shes not in at the moment. Can I take a message? No , Ill call back later. Thank you. Youre welcome.,實戰(zhàn)Conversation 2,你好，請找李麗? 請問你是哪位? 我是李雷。 請稍等。 李麗，有你的電話。 好的，謝謝。你好，這是李麗。,答案 Conversation 2,Can

8、I speak to Lili? Whos calling, please? This is Lilei. Hold on a second, please. Lili，you are wanted on the phone Ok, thank you. Hello, Lili speaking.,自編對話：Making a telephone Conversation,李麗給Smith先生打電話， 電話接聽者去看他在不在， 過會，Smith來接電話， 李麗問是否把合同(contract)發(fā)過來， Smith說已發(fā)并打過電話但沒人接聽， 李麗查郵箱看到郵件。,Making a telephon

9、e Conversation,Ford: hello! Lili: Hello, this is Lili from Great Wall Motor Company in China. Can I speak to Mr. Smith? Ford: Hold on please, Ill see if hes here. Lili: ok. Smith: Hello, this is John speaking. Lili: Mr. Smith, this is Lili, I wonder whether you have sent us the contract.,Making a te

10、lephone Conversation,Smith: I sent it just now, and I called you an hour ago, but nobody answered. Lili: oh, let me see, Ive received it, thank you! Smith: Youre welcome. Lili: Nice talking to you, bye. Smith: Bye-bye。,Thank you!,1. Miss Wang _ between her manager and a visitor. 3. They _ a shoe exh

11、ibition next week. 3. I _ seeing you on the 17th next month. 4. Would you like to_? 5.Miss White, you _. Mr. Wangs number is ringing.,Key Sentences,are holding,is making an appointment,am looking forward to,leave a message,are through,When you _to an office, a bank or any other institution, it is us

12、eful to know the _of the person you are calling. The operator will know this, but it might _if you mention it first. Before you_, you should always have the _information with you. In this way, you can make a _telephone call. You need _-dates, time of _and so on. This can help you to make an _telepho

13、ne call. Proper preparation may even _you _making a second telephone call. you should use a telephone note pad in order to _the information from callers.,make a telephone call,extension number,save any delay,dial,necessary,correct and useful,a list of points,arrival,efficient,prevent,from,take down,

14、1. b. I didnt have lunch _ I would feel hungry and eat more at the dinner. c. Leave the keys out _ I remember to take them with me. 2. b. _ to English news and _ to native speakers will improve your English efficiently. c. _ good English and _ a good knowledge of the computer will ensure your succes

15、s. 3. b. _ for children to learn if they are taught while playing. c. _ for students to learn a foreign language if they study abroad.,Key Sentences,so that,so that,Listening,talking,Speaking,having,It is easier,It is easier,Video I,Watch the video and then fill in the blanks.,O: Holiday Inn. Good m

16、orning. May I help you? G: Good morning, Id like to talk to Mr. Johnson, please. His room number is _. O : Will you_ a moment, please? Ill check for you. G: Ok. O: (pushing the button). Oh, Im sorry. _ Mr. Johnson is not in his room now. Would you like to _? G: Yes, please. Tell him that Scott Smith

17、 _, and would like to speak about the _ we are going to _ tomorrow. Ask him to call me at_. O : Ok. May I _, please? (checking) So you want Mr. Johnson to _ at 133-546-782, about the new contract youre going to sign _and your name is Scott Smith. _? G: Yes, thats correct. Thank you. O: You are welco

18、me.,402,wait for,Im afraid,leave him a message,called,contract,O: Operator G: Guest,sign,133-546-782,check the message,call you,tomorrow,Is that right,Writing,Telephone Message To: From: . Phone Number: Date: - Time: - Will Call Back Want You To Call Call As Soon As Possible Left Message Message: _

19、Taken by:_,1. b. The doctor _ but it _ any problem _ you tell him first. c. The students _, but it _ any trouble if you _. 2. b. _ you speak, _have some useful data in mind. c. _ you leave the job, _a better one ready for you.,Key Sentences,might avoid,will notice this,if,will understand this,might

20、save,mention it first,Before,you should always,Before,you should always have,電話留言條(Telephone Message),Writing,在辦公室日常工作中，常常會碰到這種情況：客戶來電要求與你的老板或是同事通話，但他們卻恰好不在或是因為太忙而無法接聽。一旦發(fā)生這種情況，解決問題的辦法之一就是寫一張電話留言條。 雖然電話留言條格式會因為各公司的不同要求和寫留言條者的喜好在細(xì)節(jié)上有些許差異，但總的來說，都會包括： 受話人姓名(To) 來電者姓名(From) 來電者電話(Phone number) 來電日期(Date) 來電時間(Time) 留言(Message),電話留言條(Telephone Message),Writing,電話留言條還有影印件和手寫件之分。如果是影印件的話，往往還會提供一些選項，諸如： 會再來電(Will call back) 受話人回電(Want you to call) 受話人