1、Civil aviation practical English,Lecturer Pi ying,一 Words and expressions,值機部分,旅客姓名 航班號 機票 起飛時間 承運人 成人票 兒童票 交運行李 手提行李 旅行團 退票 改簽,Passenger name Ticket Flight number Departure time Carrier Adult fare Children fare Checked baggage Hand baggage Tour group Refund Endorse,無人陪伴 身份證 護照 餐食服務(wù) 直達航班 智能售卡機 靠窗座位

2、走道座位 危險物品 易碎物品 不符合包裝要求的行李 易腐物品 遲交運行李 辦理登機區(qū) 值機柜臺 值機主任,Unaccompanied I.D. card Passport Meal service Non-stop flight Smart card dispenser Window seat Aisle seat Dangerous articles Fragile articles Inadequate packing Perishable articles Late check-in baggage Check in area (zone) Check-in counter Check-

3、in director,行李查詢部分 行李領(lǐng)取處Luggage claim (要求 主張); baggage claim 行李手推車 Baggage cart 行李牌 luggage tag 取行李Luggage pick up Luggage reclaim,二 Phrases,Normal flight,準時 0n time/schedule 登機時間 boarding time 登機口 boarding gate 登機 boarding 請帶好隨身行李 Please take your luggage with you at all time 排成一線 keep/stand in lin

4、e 在此排隊 Queue here 歡迎登機 Welcome aboard 旅途愉快have a nice trip /have a time 登機牌 boarding pass (card),Abnormal flight,結(jié)果： 延誤 Delay 取消 cancel 狀態(tài)： 進站(進港,到達) arrivals 已降落 landed 迫降force to be landed 預(yù)計時間 scheduled time 實際時間 actual time 原因： ）：公司原因 飛機調(diào)配 Aircraft rotation 機械故障 Mechanicaltrouble,）：非公司原因 天氣不好 Ba

5、d weather 能見度差 poor visibility 航路關(guān)閉 The closed down of the air route 航空管制 The control of the air route 對方機場關(guān)閉The closed down of the opposite airport 本機場關(guān)閉 The closed down of the our airport 飛機晚到 Late incoming aircraft,Special matters 中途下客 Step over 晚到旅客 No show passengers 退票 Refund 改簽 Endorse/Change

6、 to anther flight 2值機柜臺check-in counter 免費餐食（飲料） Free meal (drink ),值機部分 傳送帶 conveyor belt 每次放兩件two pieces of baggage at one time 超重 overweight 公斤 kilo 逾重行李費excess-baggage collect counter， 免責(zé)行李牌limited release 航班截載 The flight has been closed down 請問您要窗口位還是走廊位？ a window seat or an aisle seat？,減免逾重行李費

7、 discount for the overweight baggage 貼更改條和蓋章endorse your ticket and get a new stamp. 負責(zé) be responsible for 危險物品 Dangerous articles 易碎物品 Fragile articles 不符合包裝要求的行李 Inadequate packing 易腐物品 Perishable articles,三 Basic Sentences 常用句型,服務(wù)部分 Good morning.早晨好。Welcome to China歡迎來中國。Good-bye. Have a time.再見，

8、祝您旅途愉快 Would you please back off a little?請向后退一 Please be in order, one by one.請按順序，一個接一個 After you.請您先走。I am sorry.對不起。I am sorry to have kept you waiting so long.讓您久等 We are waiting for the weather to improve.我們正在等待天氣好轉(zhuǎn)。Well keep you informed.我們將隨時通知您。,1 We are inform you that due to technical rea

9、sons, your flight will be delayed until22:30我們抱歉的通知您，您的航班由于出現(xiàn)機械故障延誤到22.30 2 We dont have any further information about the flight.我們還沒有得到有關(guān)于航班進一步的消息。 3 Wed like to have passenger with children and infants board the plane first. May board at their own convenience .我們請帶小孩的旅客優(yōu)先登機。頭等艙和公務(wù)艙的旅客請隨時登機 。 4 Pa

10、ssengers taking flight ZH9909, please take all your hand baggage and board at gate No.1.乘坐ZH9909航班的旅客，請帶好您的全部隨身物品到1號登機口登機。,The flight time will be 2 hours and 40 minutes ,and you will arrive in Beijing at 16:20.飛行時間是2:40。到達巴黎的時間是16：20。 The airline apologizes for causing you such inconvenience on the

11、 trip. And it will provide you with 400 Yuan to buy some necessities.航空公司對給您旅途帶來不便表示歉意，并提供給您四百元人民幣，來購買一些生活必需品。,值機部分 1. May I have your ticket and I.D. card (passport)?請出示您的機票和證件？ 2. How many pieces of baggage would you like to check-in?請問您要托運幾件行李？ 3. Please put your baggage on the conveyor belt, two

12、 pieces of baggage at one time。 請把您的行李放在傳送帶上，每次放兩件。 4. Excuse me, your baggage is ten kilos overweight, Im afraid I have to charge you 15 yuan per kilo for overweight baggage. 對不起，您的行李超重10公斤，每公斤15元。 5. Please go to excess-baggage collect counter near the exit (Shenzhen airline booking office) to pay

13、 the charge, then come back to take your boarding card. 請到大門口（深圳航空公司售票柜臺）旁邊的逾重行李費柜臺交費，然后回來領(lǐng)取您的登機牌。,6. Im afraid this box is considered to be improperly packed for carriage, please repack it. 對不起，您的箱子不符合包裝規(guī)定，請去打包。 7. Two or more pieces of handles shall not be strapped as one.兩件行李不能捆在一起。 8. Im sorry,

14、your flight has been delayed (canceled) due to (aircraft rotation/mechanical trouble/weather condition). 對不起，您的航班由于（飛機調(diào)配/故障/天氣原因）延誤（取消）了。 9. The plane has been delayed about one and a half hours, the new estimated departure time will be at 2:30 P.M. 航班大約晚點1個半小時，將于2：30 起飛。 10. The new departure time

15、will be announced as soon as it is determined. 新的起飛時間一確定，我們就會公布。 11. Today we have not any other flight to URC. 今天沒有其他飛往烏魯木齊的航班。,12. If you want to change to another flight, we may sign the reason for you, you should go to Shenzhen airlines booking office to endorse your ticket. 如果您想改簽其他航班，我們可以為您注明原

16、因，請您到深圳航空公司辦理。 13.Requesting a refund shall be handled at the original office where the ticket was purchased. 退票請回原購票地點辦理。 14Well handle it with care, but our company can not be responsible for any damage or breakage. 我們會小心搬放，但是如造成損壞，我們航空公司不承擔(dān)賠償責(zé)任。 15This baggage should be placed limited release on,

17、 please sign here. 這件行李需掛免責(zé)行李牌，請在這簽字。 16Would you prefer a window seat or an aisle seat？請問您要窗口位還是走廊位？ 17Im sorry, all the window seats have been taken, how about an aisle seat? 對不起,窗口位已經(jīng)沒有了,走廊位可以嗎?,18.Here are your ticket and passport and this is your boarding card.這是您的機票,護照和登機牌. 19.Airport fee coun

18、ter is near the gate (over there).機場建設(shè)費柜臺在大門的旁邊(那兒) 20.Please come in to open your baggage for check. 請進來開箱檢查您的行李. 21. Sorry, youve come to the wrong place, you should go to the NO. A terminal to check-in, just go through the passage, you will get there. 您走錯了,您所乘坐的航班應(yīng)在A號樓辦手續(xù),經(jīng)過餐廳,您就可以到達A號侯機樓. 22Sorr

19、y, with this kind of card, you cant enjoy the free charge of more than 20 kilos of baggage. 對不起，您所持的這種卡不能享有高于20公斤的免費行李額。 23.Sorry, we cant give you discount for the overweight baggage, you should pay the charge for the excess baggage.對不起，我們不能給您減免逾重行李費，超重的部分需按規(guī)定交費,24.You can take your baggage to coun

20、ter No.20, there is for special baggage like yours. 請把您的行李拿到20號柜臺，那里是專門處理像您的這種特殊行李的柜臺。 25.Im sorry, you are late, the check-in of your flight has been closed down, please go to the No.28counter,our staff will help you. 對不起，您來的太晚了，這個航班的辦手續(xù)的時間已經(jīng)過了，請到27號柜臺辦理。 26.Sorry, we have no seats which are togeth

21、er now, you have to take the seats apart.已經(jīng)沒有一起的座位了，你們只能分開坐。 27.Sorry, currently we dont have your information in the computer, please go to our booking counter to reconfirm your flight. 對不起，電腦里提取不到您的信息，請到我們公司的訂票柜臺確認您的機票。,28.Please go to our booking counter to endorse your ticket and get a new stamp

22、. 請到我們的訂票柜臺貼更改條和蓋章。 29.Your baggage is fragile, not available for carriage, if you insist, then we are not responsible for any damage or breakage. 您的行李時易碎品，不能托運，如果您堅持托運，損壞后果自負。 30.Do you need insurance for your baggage? 您是否需要為您的行李買保險呢？,行李查詢部分 Can I help you？ 請問有什么可以幫您的嗎? I will do my best to help yo

23、u. 我將盡力而為. Would you please tell me the type and color of your baggage?您能告訴我您箱子顏色和品牌嗎？ Im sorry your baggage is still in Beijing.對不起，您的箱子還在北京 Please tell me your home address and your contact telephone.您能告訴我您家地址和聯(lián)系號碼嗎 Please show me your ticket and your passport. 讓我看看您的機票和護照 May I copy your passport

24、?我能要您護照的復(fù)印件嗎 I would like to apologize for any inconvenience. Will you please fill out the irregularity report?（請?zhí)钜幌率鹿侍幚韴蟾鎲危?We will offer you a new bag.我們給您提供一個新包,As soon as we find your baggage, Ill call you. Thank you for your understanding and cooperation. You can take the special bus from our a

25、irport to Hongkong directly.(您可以乘坐機場至香港的直通巴士.),Dialogues,服務(wù)部分 Dialogue 1 旅客：How soon will the plane for Beijing leave? B：In about ten minutes/In a few minutes. B；As soon as the mechanical trouble is removed. Dialogue 2 旅客：It looks like rain, Is flight ZH9828 for Shenyang leaving on schedule?（看起來要下雨，

26、ZH9828去沈陽的航班能準時嗎？） B：If it does not become worse, the plane will fly on schedule.（天氣不再變壞的話，舊能準時）,B； It is very hard to say, if there is any change about the departure time, we will let you know through the loudspeaker.（很難說，離崗時間有任何變動，我們將通過廣播告訴您 B：Owing to todays weather condition, all our outboard fl

27、ight are postponed to tomorrow.(因為天氣原， 我們今天所有出港航班推遲到明天) B：The weather condition on the route is unfavorable for flying. (航路的天氣條件不夠飛行標準.) B：We have arranged your overnight stay (hotel accommodation) in our airport hotel, meals and accommodations are provided free. (我們將安排您在機場過夜,食宿免費.),Dialogue 3 旅客：Ex

28、cuse me, where is the snack bar?（小吃店 ） B：Go straight ahead, the snack bar is near the KFC. Dialogue 4 旅客： Excuse me, I have some urgent business in Beijing. Can I change to an earlier flight to Beijing.（打擾，我有緊急的事情，能不能給我換早點去北京的航班） B：May I have a look at your ticket? Oh, sorry, this is a discount tick

29、et, you cant endorse it directly, you can refund it first ,and then buy a new one .(我可以看一下你的機票嗎?哦,對不起,你的是折扣票,是不能直接改簽的,你必須退票后, 再重新購票.),旅客：Yes, of course, please go back to the security check gate, and go through the passage for staff only, endorse your ticket at the No.28 check-in counter.(可以,請你回到安檢口

30、,由工作人員通道出去后,在到28#值機柜臺辦理簽轉(zhuǎn)手續(xù).) Dialogue 5 旅客：Where is the first class lounge?（頭等艙） B：go straight ahead, and then turn left. Dialogue 6 旅客： Excuse me, Is there a business center in the terminal? where? can I send a fax there?(請問機場有商務(wù)中心嗎?在哪?能否發(fā)傳真?) B：Yes, on the left side of the departure hall, but you

31、 cant send a fax there, there is a counter beside the,No.1 gate in the departure hall, you can send a fax there.(有,在二樓出港大廳左邊,但那里不能發(fā)傳真,在出港大廳1#門旁邊有發(fā)傳真柜臺. Dialogue 7 旅客： How long will it take to go to Hongkong by bus? B：About two and a half hours Dialogue 8 旅客：Can you tell me which bus is to downtown?

32、how long will it take to get there? B：You can take the route No. 330 bus, it will take about forty minutes to get there. Dialogue 9 旅客：My friend is sick, do you have a wheelchair for him? And where is the first aid? (我的朋友有點不舒服,能否提供輪椅服務(wù)，急救中心在哪?) B：Yes, Ill get you the wheelchair right away, the first

33、 aid is on the right side of first floor. (可以,急救室在一樓到達大廳右側(cè).) Dialogue 10 旅客： Excuse me, how can I get to the Fuyong ferry? B：The bus at the gate of the arrival hall on the first floor will take you there, its for free.(一樓大廳門口有去碼頭的免費巴士.),問訊 對話1 P: Hello! is that shenzhen airlines inquiring office?（你好

34、，這是深航問訊處嗎？） A:Yes, anything we can do for you?是，有什么能幫忙的？ P: Can you tell me the time of arrival of flight ZH9802 from Beijing?你能告訴我ZH9802航班到達時間嗎？ A: 1) Certainly, its 17:00 當(dāng)然 17：00 2) Owing to the weather condition, this flight cant arrive on schedule. The plane has not taken off from Beijing, woul

35、d you please call again at 16:00.由于天氣原因，該航班不能準時到達。飛機還沒有從北京起飛，請16：00再打來 3) The plane has already taken off from Beijing. But it will make an additional stop at Nanjing and stay there for one hour, the estimated time of arrival is 10:20.飛機已經(jīng)從北京起飛了。但是會在南京停留一個小時，估計到達時間為10：20,4) This flight will arrive h

36、ere half an hour ahead of schedule, that is to say it will land at 10:20.飛機將提前半小時到達，那就是說10：20落地 5) The exact time of arrival of this flight will not be know until 10:00. P: Thank you, goodbye. A: Youre welcome, goodbye. 對話2 P: Im going to Beijing on urgent business. I have not yet bought my ticket.

37、Id like to know tomorrows schedule flights for Beijing.(我去北京有緊急的事情，但我還沒有買票我想了解明天去北京航班情況） A: We have two flights for Beijing tomorrow. Flight ZH9959 leaves at 8:30 in the morning, flight ZH9801 leaves at 12:30. 對話3 ： Excuse me, is this flight delayed? ：Yes, but our company has already changed your fl

38、ight to another one, please go to the booking counter now.（是的，但是我們公司已經(jīng)該另一航班了，請去售票柜臺）,對話4 ：This baggage cant be taken on board, what should I do? ：I think you should send it by air freight, you can go to the cargo service counter to do it. 對話5 ：Im late now, where should I check-in? ：Try at the counter No. 28, please be hurry 對話6 ：Where is the check-in counter for my flight? ：Sorry, its in terminal No. A, not here, please go there through that passage. 對話7 ： Where can I m