1、酒店英語口語,主講教師：張曉霞,Charpter :front office service,Unit 4 information .aims of study How to show directions to the guest how to take a message for the guest :new words and expressions 1)concierge 2)appetite ,spicy 3)be plenty to be enough to 4)plan to do sth,5)lounge休息室，lobby 6)attendant :room attendmen

2、t . .some drills 1)message : Sorry ,he is not in at the moment. Would you like to leave a message(to sb) ？ May I take a message for you? Pardon? I beg your pardon?,2)因?qū)腿舜鹬x You are welcome Not at all Dont mention it It is my pleasure with pleasure I am always at your service 3)information I suggest

3、you visiting the ming tombs You can take a taxi to save time,Many places in china are worth sightseeing. Why not +動(dòng)詞原形 Why not visit the forbidden city? 4)pointing the way Go straight ahead ,and at the first crossing turn left ,on your right hand ,you will find it When you go out of the gate ,turn l

4、eft and then go down the street. On the oppisite of the road at the corner,：dialogues 1、give information 1) take sb to dinner 2)recommend sb sth 3)there is no other A better than B 4) be far from not be far from quite a long distance from 5)suggest sb doing sth 6)mind sb doing sth,7)0n more thing 8)

5、be plenty to cover sth 2、taking a message 1)must have done 2)leave sb a message 3)invite sb to dinner,oral pratice : now give you the situation please make a dialogue : 假如你是國際飯店的前臺的職員，有一位客人來到問詢處詢問：如何到最近的超市購物。你告訴他可以到沃爾瑪超市去購物。它離酒店很近，可以步行去，出了酒店的大門向左拐，直走大約50米，在第一個(gè)十字路口的馬路對面，街的拐角處就可以看到。,Charpter :front office service,Role plaly exercise oral pratice : 美國來的邁克史密斯先生打電話到天天酒店訂房在服務(wù)員的推薦下，他最終為他們一家三口人訂了一間套間每晚1500元，入住時(shí)間為5月3日到10日，共七晚，定金預(yù)付。 5月3日的下午六點(diǎn)，史密斯先生抵達(dá)了天天酒店在酒店的大門口，門童迎接了他們一家。他們共有六件行李分別是三個(gè)皮箱，兩個(gè)肩挎包和一個(gè)手提包，三個(gè)皮箱放在出租車的后備箱內(nèi)，門童幫他們提拿行李并把他