第一章告警處理的基本概念8一、 告警格式與組成91、告警的種類和格式92、告警編號和消除類型103、告警的類型114、告警的等級12二、告警處理流程131、告警的查看132、告警處理優(yōu)先級別18第二章 各種告警的意義20BSS200. BSS: Last MTL Link Failure - Signalling Point Inaccessible200. BSS: Paging request from MSC protocol error - PM201.BSS: Call Processing Failure - MSC Detected SCCP Down201. BSS: Routing failure - syntax error detected - PM202.BSS: Call Processing Failure - MSC Detected BSSAP Down202. BSS: Routing failure - reason unknown - PM203.BSS: Call Processing Failure - BSS Detected BSSAP Down204. BSS: BSS Event Buffer Overflow205. BSS: No MSC Acknowledgement for Circuit Block216. BSS: No MSC Acknowledgement for Circuit Unblock217. BSS: No MSC Acknowledgement for Reset Circuit217. BSS: Mobile assignment request from MSC protocol error PM218. BSS: Unequipped Circuit at the MSC219. BSS: No MSC Acknowledgement for Global Reset2110. BSS: Erroneous Layer 3 Message Received by the BSS2111. BSS: Confusion Message Received from the MSC2112. BSS: Unequipped Circuit at the BSS2215. BSS: CIC Fault at BSS with Remote Transcoding2216. BSS: CIC Fault at BSS with Local Transcoding2217. BSS: CIC Fault Clear2217. BSS: HO request from the MSC protocol error - PM2218. BSS: RCI Fault at Remote BTS2219. BSS: RCI Fault at Co-located BSS2220. BSS: RCI Fault Clear2321. BSS: Trunk Major Threshold Exceeded2322. BSS: Trunk Critical Threshold Exceeded23CAGE230. CAGE: Unequipped GPROC Has Entered the LAN231. CAGE: Unequipped GPROC Has Left the LAN232.-3. CAGE: Local KSWX Slot 0-1 Communication Failure234.-8. CAGE: Remote KSWX Slot 2-6 Communication Failure239.-13. CAGE: Remote KSWX Slot 24-28 Communication Failure2314.-16. CAGE: Expansion KSWX Slot 7-9 Communication Failure2417.-19. CAGE: Expansion KSWX Slot 21-23 Communication Failure2420.-25. CAGE: CLKX Slot 2-7 Communication Failure2426.-27. CAGE: LANX Slot 19-20 Communication Failure24233. CAGE: Device Active Alarm List Ful24242. CAGE: Device(s) OOS due to action on this device24CBL240. CBL: Invalid received frames - PM241.CBL: FRMR-frames PM242.CBL: Expiration of N2 - PM25242. CBL: Device(s) OOS due to action on this device25CBUS250. CBUS: Over 50% Boards Detected Clock Failure251. CBUS: Device Failure: Probable GCLK Card Failure252. CBUS: Master CBUS Signal Provided By Slave GCLK253. CBUS: Local KSWX Clock Fiber Failur25242. CBUS: Device(s) OOS due to action on this device25CELL260. CELL: Flow control procedure has started barring normal calls from access classes 0-9260. CELL: Radio frequency losses while using an SDCCH - PM261. CELL: Attempt at allocating an SDCCH failed - PM262. CELL: Channel request from MS blocked - PM264. CELL: Class-mark update from MS protocol error - PM266. CELL: Cipher mode command from MSC failed - PM269. CELL: Intra-cell HO failed & recovered to original channel - PM2610. CELL: Intra-cell HO failed & mobile lost PM2611. CELL: Intra-BSS HO primary target cell blocked - PM2713. CELL: Intra-BSS HO failed & recovered to original channel - PM2714. CELL: Intra-BSS HO failed & mobile lost - PM2715. CELL: Inter-BSS HO, MS HO failed message received PM2718. CELL: HO failure to the MSC due to all possible errors except no channels - PM2719. CELL: Bad HO reference numbers from the MS - PM2720. CELL: Number of calls queued - PM2822. CELL: Mobile assign command to MS blocked (no channel available) - PM2823. CELL: Mobile assignment failure from MS PM2824. CELL: PCH Queue Page Discard - PM2825. CELL: Attempt at Allocating a TCH Failed - PM28242. CELL: Device(s) OOS due to action on this device28COMB29DRI292. DRI: Internal Message Error - Pointer Misalignment293. DRI: Internal Message Error - Dual-Port RAM Segment Full294. DRI: Superframe Counter Error (Uplink)296. DRI: Channel Coder Internal Message Error (Downlink)299. DRI: Channel Coder Internal Message Error2919. DRI: Channel Coder Internal Message Error2920. DRI: Channel Coder Internal Message Error2923. DRI: Radio Subsystem Software to DRI Communication Failure2924. DRI: TDM Interface Failure - TDM Parity Error3025. DRI: TDM Interface Failure - Assigned Timeslot Counter Overflow3026. DRI: TDM Interface Failure - Assigned Timeslot Counter Underflow3027. DRI: Clock A Signal Loss3028. DRI: Clock B Signal Loss3029. DRI: Front End Processor Failure - Watchdog Timer Expired3030. DRI: Transceiver Re-Initialized Unexpectedly3032. DRI: RF Unit Primary Sync Signal has been lost3033. DRI: RF Unit HDSL Link Quality Error3134. DRI: RF Unit Reset3135. DRI: Reset Due To Recurring Fault3136. DRI: Front End Processor to Radio Subsystem Software Communication Failure3137. DRI: Hard Reset3139. DRI: Synchronization Loss With MCU3140.-47. DRI: Channel Coder Timeslot (0-7) Failure3148. DRI: Baseband Hopping Timeslot Counter Mismatch3149. DRI: GSM Timeslot Counter Mismatch3250. DRI: Spurious GSM Timeslot Interrupt3251. DRI: Baseband Hopping TDM Link Error3252. DRI: Baseband Hopping GSM Timeslot Misalignment3253. DRI: Channel Coder 0 Failure - Demodulation Processor 0 Failure3254. DRI: Channel Coder 0 Failure - Demodulation Processor 1 Failure3255. DRI: Channel Coder 1 Failure - Demodulation Processor 0 Failure3256. DRI: Channel Coder 1 Failure - Demodulation Processor 1 Failure3257. DRI: Transceiver to DRI Communication Error3358. DRI: Transceiver to DRI Communication Error3359. DRI: Transceiver to DRI Burst Error3360. DRI: Transceiver to DRI Burst Error3361. DRI: Transceiver to DRI Communication Error3362. DRI: Transceiver to DRI Communication Error3363. DRI: Transceiver to DRI Communication Error3365. DRI: Radio Subsystem Software to DRI Communication Error - Dual-Port RAM Checksum Error3366. DRI: Superframe Counter Error3367. DRI: Radio Subsystem Software to DRI Communication Error- DRI Not Responding - DRI Not Responding3468. DRI: Radio Subsystem Software to DRI Communication Error Dual-Port RAM Byte Count3469. DRI: Radio Subsystem Software to DRI Communication Error Dual-Port RAM Checksum3470. DRI: Equalizer Control Processor Failure - Watchdog Timer Expired3476. DRI: Radio Subsystem Software to DRI Communication Error- Detected No Transceiver Uplink Data3480. DRI: Transmitter Synthesizer Failure3481. DRI: Transmitter Synthesizer Failure3482. DRI: Transmitter Synthesizer Failure3583. DRI: Transmitter Synthesizer Failure3584. DRI: Transmitter Synthesizer Failure3585. DRI: Transmitter Failure - Output Power3586. DRI: Transmitter Failure - Output Power3587. DRI: Transmitter Failure - Output Power3588. DRI: Power Amplifier Temperature High3589. DRI: Power Amplifier Communication Failure3590. DRI: Transmitter Failure - Output Power3591. DRI: Power Amplifier Power Low But Functioning3692. DRI: Power Amplifier Temperature High But Functioning3693. DRI: Transmitter Failure - Output Power36112. DRI: Receiver Synthesizer Failure36113. DRI: Receiver Synthesizer Failure36114. DRI: Receiver Synthesizer Failure36115. DRI: Receiver Synthesizer Failure36116. DRI: Receiver Synthesizer Failure36117. DRI: Receiver Synthesizer Failure36118. DRI: Receiver Synthesizer Failure37119. DRI: Receiver Failure37120. DRI: Receiver Failure37121. DRI: Receiver Failure37122. DRI: Receiver Failur37123. DRI: Receiver Failure37124. DRI: Receiver Failure37125. DRI: Receiver Failure37126. DRI: Receiver Failure37127. DRI: Receiver Failure38128. DRI: Receiver Failure38144. DRI: Transceiver to DRI Communication Failure38145. DRI: Transceiver to DRI Communication Failure38146. DRI: Transceiver to DRI Communication Failure38147. DRI: Transceiver to DRI Communication Failure38148. DRI: Transceiver to DRI Communication Failure38149. DRI: Transceiver to DRI Communication Failure38150. DRI: Receive Matrix Branch 1 Control Link Failure38151. DRI: Transceiver to Combiner Communication Failure39152. DRI: Control Processor to Power Amplifier Communication Failure39153. DRI: Control Processor to Equalizer Communication Failure39154. DRI: Power Supply Failure39155. DRI: Transceiver to DRI Communication Error39156. DRI: Control Processor Message Queue Overflowed39157. DRI: Receiver Input Overflowed39158. DRI: Receiver Input Overflowed39160. DRI: Equalizer Output Overflowed39161. DRI: Transmitter Out of Synchronization40162. DRI: Receive Matrix Branch 2 Control Link Failure40163. DRI: Transceiver to DRI Communication Failure40164. DRI: Transceiver to DRI Communication Failure40165. DRI: Transceiver to DRI Communication Failure40166. DRI: Control Processor Firmware Failure40167. DRI: Control Processor Configuration Mismatch40168. DRI: Equalizer Configuration Mismatch40169. DRI: Transceiver to DRI Communication Failure40170. DRI: M-Cell Micro Interconnect Failure41171. DRI: M-Cell Micro Invalid Calibration Data41176.-183. DRI: Equalizer Timeslot (0-7) Failure41184. DRI: Equalizer Firmware Failure41192. DRI: Baseband Hopping TDM Link Error41193. DRI: Baseband Hopping GSM Timeslot Misalignment41203. DRI: RF Unit Power Supply Unit - Input Failure41204. DRI: RF Unit Over Temperature41205. DRI: RF Unit Low Voltage Disconnect Imminent41206. DRI: RF Unit External Alarm Input 142207. DRI: RF Unit External Alarm Input 242208. DRI: Power Amplifier Temperature42209. DRI: Timeslot Configuration Failure42210. DRI: Hopping DRI Failure42211. DRI: Front End Processor Failure42212. DRI: Channel Coder Failure42213. DRI: Transceiver Control Processor Failure42214. DRI: Equalizer Failure42215. DRI: Power Amplifier Failure43216. DRI: Transceiver Recovery Failure43217. DRI: Transmission Suspended to Conserve Battery Power43218. DRI: Invalid Transceiver Calibration Data43224. DRI: Safe Test Audit Failure43231. DRI: TDM Interface Configuration Failure43234. DRI: Active Link Connection Failure43235. DRI: Standby Link Connection Failure43236. DRI: Slow Flash Failure43237. DRI: Non-Volatile Memory Failure44239. DRI: Process Safe Test Audit Failure44241. DRI: Standby Link Connected to Wrong Device44242. DRI: Device(s) OOS due to action on this device44254. DRI: Device Failure44EAS440. EAS: Unexpected Board Type441. EAS: Serial Bus Connection Failure448. EAS: EAS has detected Main Power Failure4416.-31. EAS: Optocoupler 1-1645242. EAS: Device(s) OOS due to action on this device45GCLK450. GCLK: Reference Distribution Module Failure452. GCLK: Clock Reference Failure454. GCLK: Phase Lock Lost455. GCLK: 125us Reference Count Overflow456. GCLK: 60 ms Reference Count Overflow457. GCLK: 6.12 s Reference Count Overflow458. GCLK: Frequency Difference in Mate GCLK469. GCLK: Hard Reset4611. GCLK: Long-Term-Average Values are Unstable4612. GCLK: Unrecognized Hardware Revision Level4614. GCLK: Phase Lock Failure4615. GCLK: Watchdog Timer Expired4616. GCLK: Clock Output Failure4617. GCLK: SYNC Shutdown Requested4618. GCLK: Not Operational4619. GCLK: Warmup Failure4720. GCLK: Invalid Mode4721. GCLK: Calibration In Progress4722. GCLK: Calibration via Firmware Initiated4724. GCLK: Bad Clock Source or OCXO (oscillator) Replacement Required4726. GCLK: GCLK Calibration Request47232. GCLK: Processor Bus Communication Failure47242. GCLK: Device(s) OOS due to action on this device47254. GCLK: Device Failure48GPROC481. GPROC: EEPROM: No Valid EEPROM Objects Exist488. GPROC: EEPROM: User Size Error4817. GPROC: EEPROM: Bank 0 Erase Error4821. GPROC: EEPROM: Programming Verification Failed4822. GPROC: SWFM Indication4830. GPROC: Clock A Signal Loss4831. GPROC: Clock B Signal Loss4832. GPROC: TDM Interface Failure - Assigned Timeslot Counter Underflow4933. GPROC: TDM Interface Failure - Assigned Timeslot Counter Overflow4934. GPROC: TDM Interface Failure - TDM Parity Error4935. GPROC: LAN Connection Failure4939. GPROC: Software Failu4940. GPROC: Spurious Interrupt4941. GPROC: Unexpected Board Type: GPROC2 is Required49231. GPROC: TDM Interface Configuration Failure49239. GPROC: Process Safe Test Audit Failu49242. GPROC: Device(s) OOS due to action on this device50254. GPROC: Device Failure50IAS500. IAS: Unexpected Board Type501. IAS: Serial Bus Connection Failur5013. IAS: Preselector 1A Fuse Failure5014. IAS: Preselector 2A Fuse Failure5015. IAS: Preselector 3A Fuse Failure5016. IAS: Matrix Control Main Fuse Failure5017. IAS: Matrix Control Redundant Fuse Failure5118. IAS: Internal Combiner Main Fuse Failure5219. IAS: Internal Combiner Redundant Fuse Failure5220. IAS: External Combiner Main Fuse Failure5221. IAS: External Combiner Redundant Fuse Failure5222. IAS: Multicoupler Main Fuse Failure5223. IAS: Multicoupler Redundant Fuse Failure5224.-26. IAS: BCU Lower Cage Fan #0-#2 Fuse Failure5227.-29. IAS: BCU Upper Cage Fan #3-#5 Fuse Failure5230. IAS: Spare Fuse Failure5231. IAS: DRAM Battery Backup Fuse Failure5232. IAS: IAS +27V Power Fuse Failure5233.-34. IAS: Battery Backup Fuse #1-#2 Failure5235.-37. IAS: Lower Cage Fan #0-#2 Failure5238.-40. IAS: Upper Cage Fan #3-#5 Failure5241. IAS: Multicoupler Failure5246. IAS: Converter Failure5247. IAS: Converter Overtemperature5248.-50. IAS: Preselector 1B-3B Fuse Failure5359. IAS: Battery Backup Output Failure5360. IAS: Battery Backup Input Failure5361. IAS: RCU #5 Circuit Breaker Failure5362. IAS: DPSM 1 Failure5363. IAS: DPSM 0 Failure5364.-65. IAS: Fan Power Converter 1-2 Failure5366-70IAS: RCU #0-#4 Circuit Breaker Failure5371-74IAS: Converter #1-#4 Failure5375. IAS: IAS +27V DAB Power Fuse Failure5380. IAS: Power Supply Unit - Input Failure5381. IAS: Power Supply Unit - Output Failure5382. IAS: BTS Cabinet Over Temperature5383. IAS: Low Voltage Disconnect Imminent5384. IAS: Air Conditioning Unit Failure5385. IAS: Heat Management System Unit Failure5386. IAS: Cabinet Fan Failure5387. IAS: Ancillary Cabinet Over Temperature5488. -90.IAS: Voltage Standing Wave Ratio Sector 1-3 Failure5491. IAS: Voltage Standing Wave Ratio Performance Low5492. IAS: Smoke Alarm5493. IAS: Door Open5494. IAS: No Connection to Alarms Board - connection broken5495. IAS: Low Noise Amplifier Fuse Failure5496. IAS: No Redundant Connection to Alarms Board - connection broken5497. IAS: No Connection to Alarms Board - Radio OOS5498. IAS: No Redundant Connection to Alarms Board - Radio OOS5499. IAS: No Connection to Alarm Board - Alarm Board Removed54100. IAS: Cabinet Protection System Failure54101. IAS: Power Supply Temperature High54102. IAS: Mains A.C. Supply Failure54103. IAS: Fan Tray 0 Failure - Quad Fan54104. IAS: Fan Tray 1 Failure - Dual Fan54105. IAS: Fan Tray 2 Failure - Dual Fan54106. IAS: Rectifier Failure55107. IAS: Battery Box Temperature High55108. IAS: Alarm Board Failed55KSW550. KSW: Parity Highway 0551. KSW: Parity Highway 1552. KSW: Parity Highway 2553. KSW: Parity Highway 3554. KSW: Clock A Signal Loss555. KSW: Clock B Signal Loss556. KSW: 6.12 Second Reference Loss55第一章 告警處理的基本概念機房運行維護人員經(jīng)常會碰到告警，有些告警是操作維護過程中自然產(chǎn)生的，有些告警是瞬時性的，不會影響系統(tǒng)正常運行，但大多數(shù)告警是會影響系統(tǒng)性能的，有的甚至會導致BSS復位，對移動通信系統(tǒng)造成嚴重影響。因此對于運維人員來說，了解告警系統(tǒng)，掌握一定的告警分析和處理技能，顯得非常重要。所以通過分析告警能夠幫助運維人員提高分析處理故障的能力。一、 告警格式與組成告警系統(tǒng)是為了故障定位，系統(tǒng)性能分析及方便維護而設(shè)置的。告警信息可以在OMCR的告警窗口上顯示，也可以在本地維護終端（LMT）上顯示。BSS產(chǎn)生的告警信息，以字符的形式發(fā)往OMCR。也可以通過命令設(shè)置使告警顯示在LMT上。1、告警的種類和格式 告警可以分為硬件告警和軟件告警兩種： 硬件告警是由于BSS內(nèi)的硬件故障所引起的告警。 軟件告警是由GPROC檢測到軟件進程運行出錯所引起的告警。 只有GPROC設(shè)備（BSP，CSFP，DHP，BTP，pool GPROC）才會產(chǎn)生軟件告警信息。軟件告警（Software Fault Management或SWFM）分為兩類。（如下表所示）Fatal 和non-fatal 軟件告警軟件告警SWFM類型等級影響SWFMNON-fatal警告SWFM調(diào)用相應(yīng)的進程來恢復軟件錯誤Fatal嚴重SWFM將GPROC reset 下面通過一個告警實例來了解產(chǎn)品的告警格式。右面所示是一個OMCR上顯示的告警實例。告警舉例：#0 NEW *NONE*.CommuncationFailureEvent - CAGE - BSS01(BSS01:SITE-0:): 0 CAGE 1 - 30/03/1999 14:23:56.Expansion KSWX Slot 22 Communication Failure - FMIC - Major - -/-.(BSS01:SITE-0:):0 SITE Impacted to Major.#0：告警IDNEW：告警狀態(tài)NONE：正在處理此告警的人員 CommuncationFailureEvent：告警的類型CAGE：告警級BSS01(BSS01:SITE-0:): 0 CAGE 1：發(fā)生告警的位置30/03/1999 14:23:56：告警發(fā)生時間18：告警編號Expansion KSWX Slot 22 Communication Failure：告警描述FMIC：告警的清除類型Major：告警嚴重等級(BSS01:SITE-0:): 0 SITE Impacted to Major:告警附加信息2、告警編號和消除類型告警編號對于每種設(shè)備都有唯一的一個十進制數(shù)表示。每種設(shè)備的告警編號從0到254。對于不同的設(shè)備告警編號可能重復，但與設(shè)備相關(guān)的編號是唯一的。有些情況下同樣的告警編號表示類似的告警。 例如254號告警表示設(shè)備fail。告警的清除類型可分為三類：Intermittent、 Fault Management Initiated Clear（FMIC）、Operator Initiated Clear（OIC）。Intermittent表示告警是偶發(fā)性的，對系統(tǒng)沒有危害。此告警發(fā)生后在OMCR會自動消除。當此類告警頻繁產(chǎn)生時，會增加OML鏈路的負荷。我們可以使用disp_throttle命令來查看告警門限設(shè)置，還可用chg_throttle命令調(diào)節(jié)其門限值。FMIC告警的清除由系統(tǒng)的錯誤管理進程（Fault Managerment Process）自動進行。FM進程管理一張現(xiàn)有告警的列表，只有當告警產(chǎn)生的原因消失后FM才會產(chǎn)生clear 消息將此告警從告警列表中刪除。OIC需要由操作人員手動將告警清除。FM進程檢測到告警產(chǎn)生并判斷為OIC類型時，將此告警加入現(xiàn)有告警列表中。此后FM不再進行任何處理。當操作人員將告警產(chǎn)生的原因解決后，必須將此告警清除。 在OMCR和BSC上均能夠清除告警。OMCR上清除告警按以下步驟進行：打開告警窗口，選中要清除的告警項；單擊鼠標右鍵彈出快捷菜單；選擇快捷菜單的“Handle”；選擇快捷菜單的“Clear”；確認告警已被清除。在BSS上清除告警，先使用disp_act_alarm命令查看有哪些OIC告警。然后使用del_act_alarm命令將告警清除。 BSS清除告警，格式如下：del_act_alarm 3、告警的類型在OMCR將告警分成六種不同的類型，可以在OMCR的告警說明中找到FailureEvents 字段，其為不同類型告警的名稱。類型含義舉例Communication數(shù)據(jù)從一點傳到另一點時發(fā)