1、（chapter 1 innovation for turbulent time（1）true/false 1management is often considered universal（通用的）because it uses organizational resources to accomplish goals and attain（達(dá)到）high performance in all types of profit and not-for-profit organizations. t2leadership involves the use of influence to motiv

2、ate（刺激）employees to achieve the organisations goals. t3organising means defining（明確）goals for future organisational performance and deciding on the tasks and resources needed to attain them. f4. efficiency refers to the degree to which the organisation achieves a stated（規(guī)定的）objective（目標(biāo)）. f5. the ma

3、nagers ability to think strategically（戰(zhàn)略性的） requires high technical skills and a proficiency（精通）in specific tasks within an organisation. f6. first-line managers are the managers who have the responsibility for making the significant（重大的）strategic（戰(zhàn)略上的）policy decisions, often with staff managers ass

4、isting（幫助）them in these decisions. fmultiple choice1. the figurehead role involves: a.motivating and communicating with staffb.initiating（發(fā)起）changec.handling ceremonial（正式的）and symbolic activitiesd.developing information sources within the organisatione. staying well informed about current affairs c

5、2. how an organisation goes about accomplishing a plan is a key part of the management function of: a.planning b.organisingc.leading d.controllinge. motivating b3. which of the following is not a function of management? a.control b.planc.organise d.leade. performance e4. a social entity（本質(zhì)）that is g

6、oal directed and deliberately（慎重地）structured is referred to as: a.an organisation b.managementc.employees d.studentse.tasks a5. which of the following types of skills is the understanding of and proficiency in the performance of specific tasks? a.human skill b.leadership skillc.technical skill d.con

7、ceptual（概念上的）skille.social skill c6. the informational role, according to mintzberg, is a(n) _ role? a.entrepreneur（企業(yè)家） b.leaderc.figurehead（有名無(wú)實(shí)的領(lǐng)袖） d.celebratorye.monitor efill in the blanks1. social forces are the aspects of a culture that guide and influence relationships among people.2. econom

8、ic forces pertain（屬于）to the availability, production, and distribution（分配） of resources in a society.3. the learning organization can be defined as one in which everyone is engaged in identifying and solving problems, enabling the organisation to continuously experiment, change, and improve, thus in

9、creasing its capacity to grow, learn and achieve its purpose.4. empowerment（授權(quán)）means giving employees the power, freedom, knowledge and skills to make decisions and perform effectively.5. list three of the basic ideas of scientific man會(huì)議員agement.trained workers in standard（標(biāo)準(zhǔn)的）methoddeveloped standa

10、rd method for performing each jobselected workers with appropriate abilities for each job 6. webers vision of organisations that would be managed on an impersonal, rational（合理的）basis is called a(n) bureaucratic（官僚的）7. list the three assumptions（設(shè)想）associated with mcgregors theory x.people are lazy;

11、people dislike responsibility; people lack ambitionchapter 1 innovation for turbulent time（2）true/false1. the learning organization is an attitude or philosophy（哲學(xué)）about what an organization can become. t2. the essential idea in a learning organisation is efficiency. f3. as a manager, lou prefers to

12、 think in terms of control over rather than control with others. this is in agreement with the idea of a learning organisation. f4. empowerment means giving employees the power, freedom, knowledge, and skills to make decisions and perform effectively. t5. theory x and theory y, proposed by douglas m

13、cgregor, provide two opposing（相反的） views of workers: theory x recognises that workers enjoy achievement and responsibility, while theory y recognises（承認(rèn)）that workers will avoid work whenever possible. fmultiple choice1. _ forces refer to those aspects of a culture that guide and influence relationsh

14、ips among people. a.legalb.economicc.political d.psychologicale.social e2. variables（變量）such as interest rates, inflation（通貨膨脹）and trade tariffs（關(guān)稅）are all examples of _ forces. a.technologicalb.politicalc.sociald.socio-educationale.none of the above e3. strategy has traditionally been the sole（唯一的）

15、responsibility of: a.middle managementb.project managers（項(xiàng)目經(jīng)理）c.company accountantsd.top managers d4. during the early twentieth century, the prevailing（普通的）management perspective（觀點(diǎn)）, which emphasised rationality（合理性）and a scientific approach, was the _ perspective. a.scientificb.behaviouralc.class

16、icald.quantitativee.pareto c5. the three subfields（子域）of the classical perspective include: a. bureaucratic organisation, quantitative management, and the human relations movementb. quantitative management, behavioural science, and administrative managementc.administrative management, bureaucratic o

17、rganisation, and scientific managementd.scientific management, quantitative management, and administrative managemente.none of the above c6. bruce believes his employees are responsible and able to work without intense direction and supervision（管理）. he is a: a.theory x managerb.theory y managerc.the

18、ory z managerd.contingency（偶然性）theory managere.classical manager bshort answer1. briefly discuss the relationship between management skills and management level.1.management skills summarize in three categories:conceptual skills , human skills and technical skills.management level contains :top mana

19、gers ,middle managers ,first-line managers and nonmanagers.top managers need conceptual skills,nonmanagers need technical skills,human skills is important to all management level（管理技能有三種：概念技能、人際技能、技術(shù)技能。概念技能包括：高層管理者、中層管理者、一線管理者和非管理者。高層管理者需要概念技能。非管理者需要技術(shù)技能。人際技能對(duì)于管理水平來(lái)說(shuō)很重要。）2. what is the difference be

20、tween efficiency and effectiveness? which is more important for performance?2.效率和效益向來(lái)都是企業(yè)追求的目標(biāo)，二者既有聯(lián)系又有區(qū)別。效益是指做正確的事情，效率則是做事情運(yùn)用正確的方法。效益比效率更重要，因?yàn)闊o(wú)論效率再高，只要所做的事情不對(duì)，其結(jié)果就會(huì)是無(wú)益的勞動(dòng)，而所付出的一切努力不過(guò)是一種浪費(fèi)。追求效益必須考慮效率，考慮效益實(shí)現(xiàn)的速度問(wèn)題。chapter 2 the environment and corporate culturetrue or false1、the study of management tr

21、aditionally has focused on factors external to the organisations. f2、the general environment and the task environment are the two layers of an organisations external environment. t3、customers and competitors are two important sectors of the economic dimension（次元）of a firms general environment. f4. o

22、ther organisations in the same industry or type of business that provide goods or services to the same set of customers are referred to as suppliers. f5. the internal environment within which managers work includes corporate（公司的） culture, sociocultural aspects and customers. fchoice1. which of these

23、 is a part of an organisations internal environment? a.its customersb.its salespeoplec.its wage structured.its supplierse.its competitors b2. the _ environment represents（表現(xiàn)）the outer layer of the environment and affects organisations _. a.task; indirectlyb.general; directlyc.internal; directlyd.int

24、ernal; indirectly（間接地）e.general; indirectly e3. which of these is not a part of an organisations general environment? a.technologicalb.economicc.competitorsd.legal-politicale.sociocultural c4. an organisations task environment includes all of the following except: a.competitorsb.customersc.labour ma

25、rketsd.employerse.suppliers d 5. which of these are included in an organisations task environment? a.suppliersb.accounting procedures（手續(xù)）c.technologyd.governmente.demographic（人口統(tǒng)計(jì)學(xué)的）characteristics a6. which of the following consists of demographic factors, such as population density? a.technologica

26、l environmentb.sociocultural environmentc.legal-political environmentd.internal environmente.economic environment b7. the _ represents people in the environment who can be hired to work for the organisation. a.competitorsb.labour marketc.suppliersd.customerse.government b8. which statement （敘述）below

27、 is correct? a.when environment is dynamic（活躍的）, uncertainty is low.b.when the environment is unstable（動(dòng)態(tài)的）, uncertainty is low.c.a dynamic environment has more uncertainty than a stable environment.d.the stability（穩(wěn)定性）of the environment does not determine the structure of the firm.e.none of the abo

28、ve. c9. research has found that a(n) _ structure works best when organisations experience uncertainty. a.flexible（靈活的）b.mechanistic（機(jī)械的）c.intuitive（直覺的）d.inorganice.rigid （死板的） afill in the blanks1. the external organizational environment includes all elements（元素）existing outside the boundary（分界線）of

29、 the organisation that have the potential（可能性）to affect the organisation.2. the general environment is the outer layer that is widely dispersed and affects organisations indirectly.3. the internal environment includes the sectors that conduct day-to-day transactions （交易）within the organisation.4. th

30、e labor market represents people in the environment who can be hired to work for the organisation.short answer1. briefly describe the task environment and its four primary sectors.1.the task environment includes those sectors that have a direct working relationship with the organization.these includ

31、e customers,competitor,supplier,and the labor market.customers are the people and organizations in the environment who acquire goods and services from the organization.competitor isother organizations in the same industry or type of business that provide goods or services to the same set of customer

32、.suppliersare people and organizations who provide the raw materials the organization uses to produce its output.labor market is the people available for hire by the organization.（任務(wù)環(huán)境包括和團(tuán)體有正確的工作關(guān)系。這些包括消費(fèi)者、競(jìng)爭(zhēng)者、供應(yīng)商和勞動(dòng)力市場(chǎng)。消費(fèi)者是指那些從企業(yè)購(gòu)買產(chǎn)品或者服務(wù)的個(gè)人或組織。競(jìng)爭(zhēng)者是指那些與本企業(yè)處于同一個(gè)行業(yè)、提供與本企業(yè)相同或類似產(chǎn)品的企業(yè)。供應(yīng)商是那些提供原材料給企業(yè)用來(lái)生產(chǎn)的

33、個(gè)人或組織。勞動(dòng)力市場(chǎng)是指能夠?yàn)槠髽I(yè)所雇傭的所有人的集合。）2. briefly describe and discuss the various levels of culture2.culture is the set of key values,beliefs, understandings,and norms that members of an organization share.culture can be analyzed at the surface level and deeper level.surface level includes artifacts,such as

34、dress, office layout ,symbols,slogans,ceremonies.deeper level has two sectors.the first one is expressed values,such as the penney idea,the hp way.the second one isunderlying assumptions and deep beliefs ,such as people here care about one another like a family.（文化是指由一個(gè)組織內(nèi)部所有成員共同認(rèn)可的價(jià)值觀、信仰、共識(shí)及生活準(zhǔn)則。文化

35、被分解為淺層次和深層次。淺層次包括人工制品，例如裙子、辦公布局、符號(hào)、標(biāo)語(yǔ)、儀式。深層次有兩方面。一種是明確的價(jià)值，如“the penney idea”、“ the hp way”。另一種是潛在的假設(shè)和深深的信仰，例如“這兒的人們把別人視作家庭成員關(guān)懷”。）chapter 4 ethics and social responsibilitytrue/false1、found between the domains（領(lǐng)域）of law and free choice, ethics（道德規(guī)范）is the code of moral principles that governs any ind

36、ividual or group. t2、most ethical dilemmas（困境）involve a conflict between the needs of the part and the whole. t3. the four approaches that guide ethical decision making are utilitarian（功力的）, individualism, moral-rights and objective dualism（雙重論）. f 應(yīng)該是justice approach公正原則4. free choice lies between

37、the domains of codified law and ethics. f5. most of the laws guiding human resource management are based on the individualism approach. f6. culture is the only aspect of an organisation that influences ethics. f7. all stockholders of an organisation are its stakeholders, but not all stakeholders are

38、 its stockholders. tchoice1、which of these refers to the code of moral principles and values that govern behaviour with respect to what is right and wrong? a.social responsibilityb.free domainc.ethicsd.codified law（編纂法典）e.discretionary（任意的）responsibility c2. around _ per cent of adults reach the lev

39、el three stage of moral development. a.30b.40c.50d.80e.20 e3. ethics deals with _ values that are a part of corporate culture and shapes decisions concerning social responsibility with respect to the _ environment. a.internal/externalb.external/externalc.internal/internald.external/internale.none of

40、 the above a4. the assumption（假設(shè)）that if its not illegal, it must be ethical, ignores which of the following? a.domain of codified lawb.domain of ethicsc.domain of free choiced.discretionary responsibilitye.domain of symbolism b5. the golden rule do unto others as they would do unto you is: a.an exa

41、mple of the utilitarian approach to ethical behaviourb.representative of the moral-justice approach to moral decision makingc.an example of the values that guide the individualism approach to ethical behaviourd.an age-old piece of advise not to be taken too seriouslye.an example of the justice appro

42、ach to ethical behaviour c6. individualism is most closely related to: a.social responsibilityb.free choicec.economic responsibilityd.codified lawe.togetherness b7. sexual harassment（性騷擾）is unethical because it violates（違反）an important part of which approach to ethical behaviour? a.the utilitarian a

43、pproachb.the individualism approachc.the justice approachd.the moral-rights approache.the defensive（防御的）approach d8. most of the laws guiding human resource management are based on the: a.utilitarian approachb.moral-rights approachc.individualism approachd.justice approache.collectivism（集體主義）approac

44、h dfill in the blanks 1. ethics is the code of moral principles and values that govern the behaviours of a person or group with respect to what is right or wrong.2. a(n) ethical dilemma arises in a situation when each alternative choice or behaviour is undesirable（不良的）because of potentially（可能地）harm

45、ful ethical consequences.3. list the four criteria（條件）for ethical decision making described in the book.utilitarian approach;individualism approach ;moral rights approach ;justice approach4. list four examples of primary stakeholders.investors,suppliers,customers,stakeholdersshort answer1. explain t

46、he concept（概念）of a stakeholder and list five common stakeholders1. a stakeholder is any group within or outside the organization that has a stake in the organizations performance.the localgovernment ;the nature ; physical environments ;special interest groups; the quality of life（利益相關(guān)者是指在組織的內(nèi)部或外部，與公

47、司經(jīng)營(yíng)業(yè)績(jī)相互關(guān)聯(lián)的任何個(gè)人或組織。當(dāng)?shù)卣?、自然、物理環(huán)境、特定興趣小組、生活質(zhì)量。）chapter 5 planning and goal settingtrue/false1、of the four management functions, organizing is the most fundamental（根本的）, as everything practical（實(shí)際的）stems（血統(tǒng)）from careful organization. f2. a desired future state that the individual or organization attempt

48、s to realize is a goal. t3. plans specify（列舉）future ends; goals specify todays means. f4. the act of determining the organisations goals and the means for achieving them is called goal setting. f5. goals and plans are valuable to an organisation because they provide legitimacy（合法）, rationale（基本原理）fo

49、r decisions and an increase in motivation（積極性）and commitment（承諾）. t6. an organisations mission describes its reason for existence. t7. mission statements often reveal（顯示）the companys philosophy as well as purpose. t8. strategic plans and goals are those that focus on where the organisation wants to

50、be in the future and pertain（屬于）to the organisation as a whole. t9. reviewing progress is the most difficult step in an mbo process. f10. long-term planning includes strategic goals for the overall organisation. tchoice1. a desired future state that an organisation attempts to realise（明白）is called a

51、(n): a.plan b.vision statementc.goal d.mission statemente.idea c2. _ specify future ends and _ specify todays means. a.goals, plans b.plans, goalsc.planning, organising d.ideas, behaviourse.mission, vision a3. which of these is the act of determining the organisations goals and the means for achievi

52、ng them? a.organising b.brainstormingc.planning d.developing a missione.a blueprint c4. the planning process begins with which of these? a.the development of operational（運(yùn)作的）goalsb.the development of a mission statementc.communication of goals to the rest of the organisationd.a company-wide meetinge

53、.brainstorming b5. the _ is the basis for the strategic level of goals and plans which in turn（空的） shapes the _ and _ level. a.goal, mission, tacticalb.operational goal, mission and tactical（策略的）c.objective, operational, missiond.mission, tactical, operationale.tactical plan, operational, mission d6

54、. _ are primarily concerned with tactical goals/plans. a.middle managementb.board of directorsc.consultants d.senior managemente.lower management a7. which of these are primarily responsible for strategic goals/plans? a.middle managementb.board of directorsc.consultants（咨詢者） d.senior managemente.lower management d8. a statement that