1、來自 . 中國最大的資料庫下載,Back Office System後檯管理系統(tǒng),來自 . 中國最大的資料庫下載,Back Office System,Functions: Systems generally work behind the scenes Designed to automate key business function rather than serve the customer directly,來自 . 中國最大的資料庫下載,Back Office System,Payroll systems Automate the calculation and payment o

2、f wages and salaries Personnel systems Store and analyze information about employees Accounting systems Automate the process of drawing up periodic financial reports Marketing systems Help analyze the market position f the hotel,來自 . 中國最大的資料庫下載,Payroll Systems,Calculating payroll can be a complicate

3、d and time consuming process Different work hour with different rate Regular work hours ; overtime work hours; shift allowance;bonusesetc Income tax and national insurance charges must be calculated for every employee health insurance deduction has to be made Cumulative period-to-date figures hav et

4、o be stored and periodically reported to the Inland Revenue;,來自 . 中國最大的資料庫下載,Payroll Systems,Hospitality industry has several peculiar characteristics which make payroll calculation even more complicated Employees are multi-skilled and work in several departments, each with different hourly wage rat

5、es Service charge has to be collected and distributed,來自 . 中國最大的資料庫下載,Payroll Systems,What computerized packages can do about the payroll process? Automate the payroll process Reduce the time needed to complete the process Wages are paid frequently, major saving of time (cost) are possible,來自 . 中國最大

6、的資料庫下載,Payroll Systems,How does the payroll system works? The number of hours are entered into the system from a time sheet, or Transferred automatically from an electronic device (eg. Time clock) Hotel and catering computer systems can also act as time clock EPOS or PMS can record the log-on and lo

7、g-off time of each employee, and report the number of hours worked to the payroll system Once the gross wage is known, the amount of tax due can be calculated using data from the employees master file,來自 . 中國最大的資料庫下載,Payroll Systems,How does the payroll system works? Itemized paylslips, listing all

8、deductions, are then produced automatically by the system; some systems can print personalized pay cheques showing the name and the correct amount due to each employee Some systems allow payment to be made by Bank Giro, which reduce the costs of bank charges and administrative time when use cash or

9、cheques for payroll. Business cost are reduced (one cheque for entire payroll) Employee get paid more quickly,來自 . 中國最大的資料庫下載,Payroll Systems,How does the payroll system works? From the banks point of view: Bank Giros are time consuming Solution: Paypath or BACS(Bank Automated Clearing System), allo

10、w the same data to be taken to the bank on computer disk, where it can be read directly ito the banks computer Less time is needed for processing the transactions, which is reflected in lower bank charges for the service Solution2: electronic funds transfer (EFT) Eliminates the need to go to the ban

11、k. Data can be transferred electronically, and the funds required for payment automatically removed from the firms bank account,來自 . 中國最大的資料庫下載,Employee Time Sheet,來自 . 中國最大的資料庫下載,Employee Master File,來自 . 中國最大的資料庫下載,Personnel Systems,Because of the links between the payroll and the personnel depart

12、ments, their computer systems tend to work closely with each other. In some cases, personnel systems incorporate payroll as part of their functions. However, it is more common to have separate systems because each has its own goals and objectives.,來自 . 中國最大的資料庫下載,Personnel Systems,Functions: Store a

13、 variety of information about each employee Analyzed data in various ways to produce useful information for the personnel manager. Labour scheduling can assist in drawing up staff rosters,來自 . 中國最大的資料庫下載,Personnel Systems,Computerized Labour scheduling system Numbers and skills are entered into syst

14、em Use mathematical optimization technique to draw up rosters Minimizes labour costs by making as much use as possible of permanent staff and by avoiding overtime Confusion is reduced, as each employee received detailed individually printed report showing where and when he or she is scheduled to wor

15、k,來自 . 中國最大的資料庫下載,Personnel Systems,Personnel systems are still relatively uncommon in the hotel and catering industry. Individual hotels or restaurants tend to employ a relatively small number of people, and using a complex computer system to help manage personnel might therefore be unproductive.,來

16、自 . 中國最大的資料庫下載,人事薪資管理系統(tǒng),出勤刷卡作業(yè).人事員工管理.制服領(lǐng)用作業(yè).薪資銀行轉(zhuǎn)帳作業(yè).現(xiàn)金發(fā)放作業(yè).二期薪發(fā)放作業(yè).勞健保所得稅作業(yè).年度扣繳憑單作業(yè).離職員工作業(yè).出勤考核作業(yè).排班表作業(yè),來自 . 中國最大的資料庫下載,Accounting Systems,The traditional, paper-based method of accounting involves recording transactions in three ledgers: a sales ledger, a purchases ledger and a nominal ledger. B

17、ecause a double-entry system is used to ensure accuracy, entries have to be made in several ledgers to record a single transaction.,來自 . 中國最大的資料庫下載,Accounting Systems,Computerized package simplify the process by completing each transaction in a single step. All necessary ledger entries are made auto

18、matically when the transaction is processed by the accounting system Electronic links to other computer system allow many of the postings to be made automatically.,來自 . 中國最大的資料庫下載,Accounting Systems,Accounting systems are usually purchased in modules, each of which deals with different aspects of th

19、e accounting process. Each module can work as a stand-alone package, or can be integrated with other modules to give a complete computerized accounting system. Modularization allows businesses to use only those modules which are useful to them. Modularization also allows businesses to computerize in

20、 stages.,來自 . 中國最大的資料庫下載,Accounting System Modules,Debtors-ledger module Creditors-ledger module Nominal-ledger module,來自 . 中國最大的資料庫下載,Debtors ledger module,Functions and benefits: Records the details of all sales made by the business. Computerized system ensures that customer accounts are always ac

21、curate and up to date, and mean that end-of-month statements can be produced promptly Automatically prints reminders to be sent to clients whose payments are overdue. Provide important management information which makes it easier to manage debtors efficiently (ex. Credit limit report),來自 . 中國最大的資料庫下

22、載,Creditors Ledger Module,Functions and benefits: Creditors ledger records all purchases made by the business Provide valuable report and management information ex. Payments schedule, which list the amounts due to creditors in a calendar-like format Ensures that payment is made on time, thus making

23、use of discounts Prevent payment being made too soon, thus allowing use to be made of the free credit given by suppliers,來自 . 中國最大的資料庫下載,Nominal-Ledger Module,Functions and benefits: Produce the final accounts: the trading account, profit and loss statement, balance sheet Accounts can be produced fa

24、r more regularly than would be possible using manual methods. Because accounts can be produced more often, management are able to react much faster to changes in performance, and control over the companys finances is much tighter.,來自 . 中國最大的資料庫下載,會(huì)計(jì)帳務(wù)管理系統(tǒng),會(huì)計(jì)總帳管理,多公司多部門帳務(wù),傳票開立作業(yè).各分類帳餘額作業(yè),應(yīng)收帳款.票據(jù)作業(yè).應(yīng)付

25、帳款.票據(jù)作業(yè),票據(jù)開立管理,各式財(cái)務(wù)報(bào)表列印.固定資財(cái)攤提作業(yè).每期折舊作業(yè),來自 . 中國最大的資料庫下載,Marketing Systems,Computer applications that help identify and satisfy customer needs and thus help companies to achieve marketing objectives. Guest-history systems Contact-management systems Sales-analysis systems,來自 . 中國最大的資料庫下載,Guest history

26、 systems,Hotels have traditionally stored a lot of data about their regular customers. Maintain guest history manually is both expensive and difficult. Computerized systems help by allowing much more information to be stored and processed with vastly less clerical effort, and also by allowing the da

27、ta to be accessed more quickly and easily.,來自 . 中國最大的資料庫下載,Guest history systems,In many cases, data is transferred automatically from other computer systems, such as the PMS, which helps to keep the data in the system accurate and up to date The data of guest history is a very valuable marketing to

28、ol The geographically and demographically information of guests can give an accurate profile of typical guests and their spending.,來自 . 中國最大的資料庫下載,Guest history systems,Data can be used in direct mail shots and to target promotional campaign. Restaurants are using frequent customer scheme and comput

29、erized EPOS to track the spending habits of customers for marketing purpose.,來自 . 中國最大的資料庫下載,Contact management systems,Focus on potential customers by recording and processing customer enquires. Tend to be used mainly in the sales department Stores a contact name and telephone number for each enquiry, along with a record of the services requested Details of correspondence are also stored on the system to show the status of each en